Contacting Costco Headquarters
Costco is a warehouse company that sells items in bulk or in larger sizes than customers can find in the average store. There are normal products in Costco stores, including furniture, mattresses, home furnishings, clothing and more.
Costco Headquarters Info
Company information for Costco headquarters is located within the retail website. On the contact page [+] you can find the corporate mailing address, member services, travel phone numbers and the physical address for the company.
- Address: Costco headquarters offers customers two addresses to reach the corporate office. You can choose to send your letter using the post office box or the physical address for the company. The post office box is tailored for customer contact.
Costco Headquarters P.O. Box 34331 Seattle, WA 98124
Or
Costco Headquarters 999 Lake Dr. Issaquah, WA 98027
- Phone Number: You can contact member services at 1-800-774-2678, but there is no corporate phone number listed on the website. We found the phone number listed on a third-party website. Call 1-425-313-8100 to contact Costco headquarters directly.
- Email: You will not find an email address for Costco corporate, but you will find contact forms [+] for membership services and Costco.com website.
- Website: The official website [+] for Costco headquarters is home to the retail side of the business, as well. We did not find a corporate website separate from the retail website.
Costco Headquarters Executive Team
It took a bit of searching, but we were eventually able to find the complete list of members of the executive team.
Jeffrey H. Brotman
Pat Callans
Roger A. Campbell
Richard C. Chavez
John B. Gaherty
Richard A. Galanti
Jaime Gonzalez
Bruce A. Greenwood
Robert D. Hicok
Dennis A. Hoover
W. Craig Jelinek
Dennis Knapp
Franz Lazarus
Jeffrey Long
Jeffrey Lyons
John McKay
Russ Miller
Ali Moayeri
Paul G. Moulton
James P. Murphy
Rich Olin
David S. Petterson
Joseph P. Portera
Pierre Riel
Ginnie M. Roeglin
Timothy L. Rose
Yoram Rubanenko
Doug W. Schutt
John Thelan
Ron Vachris
Dennis R. Zook
Team members may change over time, but the management page [+] is updated as needed.
Costco Headquarters Brands
The main brand for Costco is Kirkland. Kirkland is the generic brand that replaces name brand merchandise. Products sold under the Kirkland name include food, cleaning and personal items. You will save money, in most cases, using the Kirkland brand in place of name brand merchandise.
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Ate a long hair that was embedded in a Kirkland Nut Bar. Got stuck in teeth and throat. Dry-heaving all afternoon and can’t dislodge it. Now my throat is sore. So disgusting!
COSTCO HAVE THE WORST COSTOMER SERVICE IN THE FOODS DEPARTMENT. So I called ahead of time to order a pizza. They said it is going to be a 40 minutes wait. I was like okay. I go and do some shopping inside the store and then come back out and pick up the pizza then go home. Finished checked out all the stuffs (like aways spent more then I planned.) Stand in line for about 10 minutes to check out. Then went out to pick up the pizza another 10 minutes. When I get to the cashier they told me another 25 minutes wait for the pizza. I asked to speak to a manager on duty. She said I should of pick up my pizza 20 minutes ago. SHE TOLD ME “WE DON’T DO HOLD”. I was not even asking to have it hold or anything. I was insitthe store spending money. End of the story Costco have the worst customer service. I will not renew my card or my families. Plus my company.
Costco company that makes money by breeding and raising animals brutally.How to raise animals cruelly and sell them to consumers …
Dear Costco, I feel great when I shop at your store largely because I know that yours is an ethical establishment that treats people right and tries hard to do the right thing in all situations. What a breath of fresh air! thank you! there are not too many places one can shop in this can be said of. — The other day, though, I bought some Kirkland Organic Apple Juice only to discover that the concentrate for these comes from Turkey.
You must know that Turkey has an extremely oppressive government that has quashed free speech completely and imprisons academics, liberal thinkers, artists and others on a regular basis. Their prisons are full of people who are only guilty of speaking their minds! The firing and arresting of professors en masse was published in the international press when it occurred many months ago.
Protecting workers’s rights and the environment are crucial priorities but so is stepping up for basic human rights. As a professor myself, I mourn for the loss of the teachers who would shape the next generations in Turkey and I urge you to do the socially and morally responsible thing here: refuse to buy from Turkey until they take serious steps to address these issues and make reforms. You have great power. Please use it in this instance.
OK – ordered a 65 inch tv on June 5 – still do not have it.
Set up for Monday, then no record, then today, do tv1
CEVA sucks ! (being polite).
Costco Hearing Aid Department is a ripoff. They want me to sign a statement that the FDA has determined that it is in my best interest would be served if I had a medical evaluation…..
The FDA has no knowledge of me, mt state of heath, or any contact with me to determine if I need an evaluation by a licensed doctor.
I have worn hearing aids since 1994 and the savings is great at Costco! Costco doesn’t employ audiollgist so they need to be sure your hearing loss is not of another serious health issue such as TIA etc. We researched the aids they sell and they are quality aids, name brands. You can get an audiologist to test your hearing at a ENT doctor office once a year for no charge in most ins plans.
I am exhausting all resourses in this matter. I need a rep from Costco to please reply to me. I started a claim with Costco On May 5, 2017. A Ecommerce supervisor responded and I forwarded all my information. I ordered a swings through Costco. It was delivered and the truck which delivered the swings caused nearly $15,000 in damages to my home. I had to go through my homeowners insurance policy to make repairs. Since then I have attempted to resolve my claim with Costco although the Costco rep which is dealing with my claim has not responded to my emails or phone calls in nearly 2 weeks. The way that Costco has failed to provided customer support is extremely unprofesional and disatifying. I am hoping that a different rep read this and help me.
Thank you,
A very unhappy Customer
They won’t reply! Anything purchased thru the kiosk is not covered like what u buy in store. I’m trying to get a carpet issue resolved, hardest job around. Go to local store and ask for Headquarters phone and email of account manager in that area!
You have to deal with a third party company not Costco and their insurance
Dear Costco corporate office personel,
I’d like to give information regarding my experience with online ordering and delivering. On 4-27-17 I ordered a gazebo online. Shipped shows 5-4-17. charged to my credit card too. I got a call a few days later by May8th that my delivery will be on 5-15-17. I was exited and waited for that arrival of my gazebo. Nothing came and no one called. I called CEVA logistics to find out what happened. No one was able to assist me at that time. they had me call back the next day. Same story again the next day, CEVA didn’t know why the package wasn’t delivered to me. I then started calling costco customer service and spoke to few people. Costco also had to go thru CEVA and came back to me with same information (we are going to find out but it’ll take about 24-48 hrs ) Tired of waiting and waiting with no concrete answers. I decided to call myself and figure things out. The internet being my best resource, I contacted corporate office on the 17th Torida said she’ll note this problem and someone will call me. Then I placed a few calls again, I find out the item had been lost at some point. Then Costco (Kevin) from resolution specialist was the one that kinda took my case. After I told them that someone had to take responsibility for this issue. I than given a called telling me that they found my item and it was at the wrong facility so I got a new delivery date 5-19-17. This day came and no delivery!
Then again I was changed for the 3rd time a delivery date. 5-22-17 Monday… This time they assured me that i’ll be delivered. TIRED and FRUSTRATED I still allowed this to happen. I waited!!! no one called and no delivery! I called again CEVA and the item was left in the warehouse by the drivers that day.
I called costco super mad and irritated. After discussions, I waited for 5-22 and the item finally reach my home but big problem the item was seriously damaged. SO I rejected it. ….. I should be contacted regarding this issue. It’s just unacceptable and uncosiderate towards a long time costumer.
worst experience ever!
I have been a loyal Costco member for over 40 years. I began as a Price Club member which merged with Costco. I also belong to Sam’s Club, but historically, I have always done 95% of my shopping at Costco. Even though the lines are long, I have always endured. However. Sam’s has introduce an App for both iPhone and Android which allows you to scan items as you place them in your cart and then check out on line. You do not need to stand in line. You just go to the exit where a person scans the barcode generated by the app which give them the detail of the purchase, they then check your cart and you are out of there. There is a limit of 18 items and if you have more you need to check out with a cashier. But, Imagine if you just want a few items, at Costco you may have to stand in line for 15 minutes. At Sam’s, you just bypass the line and you are good to go.
I mentioned this to the manager at the San Dimas, CA store after waiting in the Costco line for nearly 15 minutes and he seemed to be offended and gave me a speech about how much better Costco stock was doing the Walmart. Maybe that is true, but that is no concern of mine. I am concerned with the lines which I normally encounter at Costco. Now I would say I am 90% at Sam’s. 10% at Costco. Hope Costco management looks at this and does something about it, like get their own app.
OK, so I shop at Costco frequently, however, I am a senior citizen and I also use Costco Google Express quite often. I see now that Costco has raised it’s prices significantly this past month. Toilet paper–up 4 dollars the green tea I buy-in store-9.99–Google express–13.99 and so goes for the rest of your items through Google Express. Hence, I will never use it again. I cannot and do not see how anyone else would want to either. Why would your Corporate offices do this? At least, this is what I was told when I email Google Express, it was not them, but Costco corporate office. Kind of a —-shame on you guys.
Not sure who to ask…I would like to receive some coupons for Nature’s Domain dog food..having two Boxers with many skin issues. .we are hoping this food works..thank you
Yes I applied to the company that your company works with called alorica I was denied employment due to my disability and my background ground I have a felony that is 9 years old and they also stated that I was to retired to work there and I’m now going to contact my attorney about this issue and I don’t appreciate being called stupid either I was called retarded and dumb and that there sorry they cannot employee stupid people was exactly what I was told by a supervisor
I recently tried to book a family trip to Oahu Hawaii through Costco Travel Services. I was told I couldn’t book it because it was for 11 people. They stated it could only book for 8. I was very disappointed as I use Costco Services frequently. Could you please tell me why only 8. I did book this expensive trip through another agency.
We have been memberrs of Costco since one opened up in Roseville, Michigan. I have never experienced
being treated in a very rude fashion until today. We live about 45 minutes from the closet Costco even though I have tried several times to have you build one in St. Clair County. I know a perfect spot.
Just called and punched in the Administration line. When I started talking, the same gal hung on me four times
as soon as I started talking. It is 12;15 on Friday morning, March 31. The fourth timethat I called, when she answered, I said “how can you be so rude?; then, CLICK! If I were in Corporate, I would think that this would need to be addressed. If We do not get an answer from someone, we will be stopping our membership.
I was sexually harassed by manager Gereld of Sunnyvale Costco, today 3/19/17. He grabbed my arm and my butt. Forcing me to spill my coffee all over me. We pay to be a member here, and we deserve to be treated with respect. I would like to never see him in Costco again, please make this happen. Awaiting reply.
I seen this happen Tracy. He needs to get fired.
I was sexually harassed by manager Gereld of Sunnyvale Costco, today 3/19/17. He grabbed my arm and my butt. Forcing me to spill my coffee all over me. We pay to be a member here, and we deserve to be treated with respect. I would like to never see him in Costco again, please make this happen. Awaiting reply.
I seen that happen. Sorry Tracy. I’ll be your witness if needed. That manager needs to be fired.
I visited your store this evening in Stafford Twsp. NJ. When I arrived I dropped off an ink cartridge at the photo counter for a refill and proceeded to shop for other items. I was excited about this service as it would be a money saver. I have only been a member of Costco for a few months and have been enjoying the experience. I live about 40 minutes away but really enjoy your products and it’s worth the drive to me even though there is a Sam’s Club and BJ’s within 10 minutes of my home. When I picked up my ink refilled cartridge and on my way out the door I decided to open the package and check to see if it was mine as I didn’t want to drive back if there was a problem. Well, when I opened it ink was leaking all over but contained in a plastic baggie. I immediately returned to the photo counter and showed them. The woman says this happens every once and a while. I wish I was told that this process may not work and you can lose your cartridge. I was upset now because my cartridge was ruined and would have to buy another at $55. The refill was only $10.50. I asked to see a manager and the manager thought I took it home and used it and then brought it back, very unconcerned and basically just wanted to get rid of me. I am shocked at the attitude and demeanor of the Costco employees. I never had issues like this at Sam’s (still a member) or BJ’s (no longer a member). You should sincerely check your management team at this location. I am in the Real Estate business and fully understand how important customer relations are. Thank you for taking the time to read this.
Was denied New Costco Visa Card by Trans Union Credit Bureau for The Citi-Bank Visa. I have 5 Citi-Bank Credit Cards in Good Standing.
I have just been notified that I was not hired by Costco. I can’t say I’m surprised. I felt as if the gentleman who interviewed me was disengeged as well as the other young lady in the room with him. When I called today to ask why I wasn’t hired he stated there were better qualified candidates. I have worked in customer service for 25 plus years. I am flexible and can work any days or hours. I am currently licensed through a gaming commission and handle very large amounts of money. I am finger printed, back ground checked and on Thursday I will be receiving the Aces High Award at my current employer for the fourth time. But yet not qualified to get hired at Costco. I feel that Costco should look into this. I certainly was not fairly considered for the position of front end assistant. My next step is the Better Business Bureau and I don’t know from there.
Message to all!
Just go to Better Business Bureau instead of getting frustrated!
So sorry for most of the people who took the time and effort to express their concern and experience. The Better Business Bureau will investigate all of your concerns! Good Luck to all!
My wife has a card with you Costco the membership was up for a renewal and she works a lot of hr’s so she asked me to go by there and pay it I wasn’t trying to buy anything just give Costco ($60 ) and go but I was told I couldn’t do that my name wasn’t on the card I can understand if I was trying to buy something but I wasn’t , this isn’t going to work you will lose customer like this ………. Sam’s will be getting us back !!!!!!
What a scam!!…Ask me to do a short survey for costco….and in return I’ll get a membership with TestX….for $89.41 a month…..AND…an entire morning spent on the phone trying to cancel said membership with TestX (a damn near impossibility) I thought Costco was an ethical, reputable company…but this just SUCKS. Way to go Costco…you damaged your relationship with THIS customer…..BIG TIME!!
I was wanting to forward an email that I keep getting from COSTCO that is not from Costco to see if your legal department wanted to get to the bottom of it, but could not find an email for the legal department. In the meantime, someone is scamming people in Costco’s name. Thought you might like to know.
I found this watch today on the Costco website. I immediately called the west Dodge store in Omaha Nebraska to see if they had any and the man helping me says we don’t have any but the Lavista store has 4. I asked if the price was the $39.97 advertised on the Costco website and he says the price will match the website. I drive 40 minutes one way to get this watch at the Lavista store and when I walk in the watch is $79.99 I show the clerk the website and he is shocked that it is over double the cost and he screenshots it and went to ask the manager if they could price match the Costco website. He comes back and the manager says no, that is the website and it is a different supplier. I said hold on I went an hour and twenty minutes out of my way to come get this watch that I CALLED ON and verified both on hand and price and now you will not honor your website price which you are over double on? Manager says no and he laughs that I would drive 40 minutes for that watch. Well I clearly see my time and loyalty as a customer are. It valued with Costco (me and my wife spent over $10k with you last year). So since you cannot manage your website or clearly handle customer issues when the customer is right I will not be shopping at Costco any more. I am cutting my wife’s and my cards and going in for a membership refund tomorrow. Also I am going to return every single thing from Costco in my house opened or not on that trip. I filled out this same explanation under a review for that watch which you took down after 20 minutes so I am saving this complaint and also posting it on Facebook and twitter since you feel the need to take factual reviews on products and experiences off your website. Maybe you should look at the second line in your own Code of Ethics or review your mission statement again. And just because you have infuriated me to this extent I think I am going to buy $500-$1000 worth of medications/vitamins etc. open them all and return them 10 minutes later…….because I have read your return policy! I am sure your margin on manufacturing $600 of Kirkland vitamins is going to outweigh the $40 and time you cost me on that watch. So now I have cost you time and money.
I disheartened to read so many complaints, and about issues which are easily remedied! We have a Costco in Midtown, Kansas City, Missouri. People trek from the Kansas side just to purchase beer, wine, and liquor. I have contacted Costco in the past and told them I think they’re underestimating the sophistication of their KC-area customer base. I’ve been to their stores in California and wow -we could do a lot better here. They waste a lot of space, and could do a lot better in terms of variety of merchandise, especially food choices.
As for customer service, I’ve never had an issue. However, I have never made a purchase larger than $100 for any one item, either.
In any organization this big, the fish stinks from the head down, not the tail up. Upper regional managers set the tone for how everyone below them performs. All the way down to how they treat people. It is disheartening to read comments made by customers which point to an organization that is reliant on membership, but unresponsive to their customer base.
Unless you want to suffer like Home Depot did and continues to (because of crappy management), Costco should retrain those high-paid managers to be more hands-on. If you want to know why your stock isn’t doing as well as it should, HERE IS THE EVIDENCE.
so true, as I am sure there are more Costco customers that feel the same way !!
as for me, I always questioned the logic behind live checkout at the exit door. not one
person EVER (20+years) counted actual list of items versus what is in the cart. what does Costco know, that other retailers are ignoring ??
another issue that I have noticed is the ever increasing lack of knowledge by employees to locate or know where store items are located,
and lack of “10 items or less” checkout counters, especially when you have 2 items in your hand !
all these issues points to upper level managements inability to resolve basic consumers concerns, which in the end will bite company in the butt
I have been a member for decades and always enjoy shopping at Costco stores wherever I travel. For the most part I find the personnel to be friendly and helpful, and the stores to be clean, well managed and a pleasure to shop in. I live near the Redding, CA store and shop there most, and I have noticed a decline in service at that store over the past year. The parking lot is littered with shopping carts, the shopping cart drop-off areas are frequently overflowing to the point that the overflow hampers safe vehicular passage. There once was sanitary hand wipes and lotion at the main entrance so that the customer could wipe down the handle of the cart, but there have not been any such products at the entrance for several months now. When I’ve asked store management about that specific item, I always get a standard, “Yeah, we’ll get right on it.” But they never do. I notice that you haven’t stocked Grape Nuts cereal for a couple of years, but you seem to never run out of Lucky Charms and other sugary cereals. I’m aware that Costco is a for-profit entity and if something doesn’t meet a sales quota, it probably isn’t going to be re-stocked. But it would be nice to have a healthy alternative to Trix and Count Chocula. And finally, why is there no “contact” icon for customers to email interaction with you? I guess you can’t respond to a complaint that you don’t get.
It’s management’s responsibility to get out of their offices, and engage on the store level. It happens in every industry, and I am surprised that Costco is allowing their brand to be degraded by bad management. Any store’s performance -good or bad- can be directly attributed to upper management. They are to be commended when things go well (because they set the tone, and if they don’t understand this, they have no business being managers), and conversely, when things go badly.
For an organization that is reliant upon members returning each year and paying their fees to shop at their stores, I am surprised that Costco has not yet setup a feedback protocol whereby upper management can monitor and investigate complaints. And by the same token, when members have positive feedback, this should be filtered down to the store level, and if need be -specific employees recognized for good performance.
It’s the age of computers and communication! It is unacceptable for Costco to not be more responsive, and to use the tools available to them to improve their stores and their employees’ performances. But I guess it’s more important to tweet and be on social media, hmmm?
I will absolutely have NOTHING to do with Costco Again! First had I purchased my meds at Costco this last year I would have had over $600 in copays. In a local drug store in my town, I have no co-payments whatsoever because my med are all Tier 1 and Tier 2.
Then I had a rebate check from 2015 that I unfortunately lost. No problem with corporate office they issued me a cash credit card and said I could cash it at any time. Went to Costco tonight and the manager told me flat out that Costco does not do business that way and she refused to give me the cash on my cash card from the corporate office because my membership was not up to date. I told her that I did not want it up to date because I am no longer a Costco customer for obvious reasons. To get my money back I told her that I wouldn’t leave the God Damn place until she gave me my money and I had to start telling ever fool in the place, employees and customers alike how I had been so shit upon so she finally gave me my money back.
Truthfully Costco just isn’t worth it anymore. Most of the crap they sell you can get at almost the same price elsewhere where I live. So for me it is good riddens to the Costco slick crooks.
Store#185, Florida WinterPark
AIXA and Sara helped me get my fees back from last year that was never applied right to my card.They took the time to resolve the issue and I walked out a happy Customer.
We do not put anything in our mouths that comes from China.
Costco is selling more products that say “USA” in large print and in tiny print “Packaged in the US ” — but come from CHINA.
We spend thousands every year with COSTCO because we trust you. Hidden origin of products betrays that trust — especially given China’s history of diluting medicines, using toxic fillers, blatantly false ingredient labels, etc.
Good luck with that, Paula.
You may *think* everything you eat is from the USA.
You might think everything you buy is made here.
Many items are made in the USA, but parts come from China, India, Vietnam…Mexico.
If a company *manufactures* in the USA, SUPPORT THEM and be willing to PAY for the product.
And if you want everything made here, then be ready to pay workers decent wages, even if it means paying more for products.
What do you do for a living and how much do *you* make an hour?
Me? I’m shopping at COSTCO.
Walmart can kick rocks.
The worst experience we have ever had at a Costco. My family has been members for over ten years and never have we been treated in such a rude manner. Shortly after getting to the register and interrupting what seemed to be a more important conversation than just simply greeting us. Claudia and her rules interpreter harassed my son’s on why they have my membership card on them and that they could not charge their toiletries and cereal to my card because it wasn’t theirs. Following that lovely transaction my oldest son of 24 attempted to purchase one single bottle of alcohol and charge it on his own Visa debit card . The rules interpreter was not done yet. She then took the bottle out of his hand and said “you’re not buying this either!” These were two incidents that could have been avoided by an ounce of professionalism. We never been treated in such a hostile manner these kind of events will seriously make us rethink our decision of renewing our membership.
Why is it that I am within 40 miles of two Costco’s Warehouses, but I can’t have use of the Heating and Air Conditioning Services. I had to call back the number for the services five times to inquire, rather than they calling me.
Costco et al….please create a document for for workers to sign if necessary to be allowed to take home the good you are throwing away everything. Like a waiver.
I work in your establishment and I pained me to see what you are throwing away for fear of beingsued. With a waiver your employees can take goods to their family without being sued or arrested for thievery. Please
This is an excellent idea!!! I remember helping someone from my store’s bakery department throw away over 25 apple cinnamon pies.
I really love and enjoy being a great customer of Costco, their Mission is to To continually provide our members with quality goods and services at the lowest possible prices. Their quote on the Mission Statement: Provide our members with a 100% satisfaction guarantee on every product and service we sell, including their membership fee. Sadly to say I went into one of the Costco warehouses in Texas on December 12,2006, looking to purchase a New Surface 4 Pro Tablet the warehouse had it priced for $469.99. Which was actually a hell of a deal, I went to purchase the tablet, but the Warehouse Manager (MATT) informed me that since the label was not the same as the picture that the store will not be able to honor the price for the tablet (needless to say, MATT, never spoke with me face to face, he relayed the message thru another employee. I don’t believe this part of the Mission Statement. I spoke with several managers and went as far as calling the Regional Office which is located in Texas. When I explained the situation to representative for the Regional Office, she indicated that their was a problem with the pricing, but couldn’t honor the deal because the Company would have a big loss. She was willing to provide an extra $100.00 off the New Surface 4 Pro Tablet, her belief may have been that she would assume that she could pacify me, but not satisfy me. I’m going to let this be a lesson learn and never shop with Costco again! I am requesting a refund for my Yearly membership and go back to shopping with other Wholesale Warehouse!
I bought washer and was delivered on Dec 2. The door latch was broken so the delivery guys took it back and said we will have a new washer the next day. That was the reason why we let them took our old working washer/dryer away. It’s been 2 weeks now with many phone calls and costco representative said it’ll take at least another 2 weeks.
We have a 2 year old toddler and needing to do laundry ever other day. The closest one is 7 miles away. It was very inconvenient and time consuming. We’d discussed with costco for loaner and they were not very helpful.
Good morning,
Is there a reason why Costco (Lodi, CA.) has stopped selling Glaceau / Smart Water –
About 2 years ago my family and I quit drinking soda – and needless to say this was a positive for my family.
Don’t get me wrong – I have been a Costco member for a long time and the Lodi Costco is a clean and excellent group and a golden professional team.
I would have asked the Lodi leads, manager or workers – but they are all very busy …and I thought I could ask your main office team to get an answer.
Costco is a great operation and I would prefer to buy the product at Costco than to buy from another operation.
Thanks for your time,
Ron Bauer
The National Fire Protection Association (NFPA) is a global nonprofit organization
Lawsuit considered: customer harassment :
Costco Japan no longer accepts the new Citi VISA card. It causes so much inconvenience. Who will being lots of cash with them these days?
Since Costco switched to Citi Bank Visa we have had nothing but problems!! First of all, they did not send us a bill for 2 months, then called to say we never paid our bill, charged us FEES and Interest, and this continued for 4 months +, then this month my card, my husband’s card and my parent’s cards all got COMPROMISED at the same time. We never had this problem with American Express – EVER!! (I do have to say that Citi bank did credit us the charges, but it was a very frustrating and time-consuming problem!)
We canceled our cards today and we are going to go to BJ’s from now on!
Not to sound like an ass, but when you sign an agreement to secure a credit card line, there is a portion of the TOS that clearly states that YOU are responsible to pay YOUR monthly bill. So, if a bill doesn’t come, common sense says, that it’s still due. Billing cycles don’t just cease to be due, intermittently.
Also, CitiBank did not have to credit you any of the fees incurred due to the negligence on either party (excluding the theft coverage). Costco and CitiBank are NOT the same company. They are not even affiliates. City bank simply provides you credit to shop at Costco. You can pay with AmEx OR VISA or Debit Card or Check. You don’t need a CitiBank Costco Card to shop at Costco. Costco’s warrantees, price matches and services are second to none. Not even Sam’s Clubs or BJ’s can compare.
Lastly, I do sincerely hope that you enjoy your BJ’s membership. I do like that store, as I have shopped there a few times with a complimentary 24 hour membership.
Yes, nothing but problems. I have just been charged with $110 membership fee with a card that I have never activated. I moved last year and have stopped going to Costco. Costco, or Citi Bank just automatically assume that I want to purchase the membership and debit the credit card. This is kind of like what Wells Fargo are doing, opening account without customers’ knowing. Is this legal? Please stop doing this, you guys make enough money already.
I am concerned with Costco doing business with CitiBank, who is funding the Dakota Access Pipeline. I am against the investors in the pipeline, as there have been human rights violations, police brutality and more, happening in North Dakota now. The Sioux at Standing Rock have garnered support worldwide, and it makes me wish that Costco would follow suit and divest. I’ve been a long time customer, since Price Club in 1984, save one year I moved to Chicago, and have always been a supporter of Costco. And now I feel uneasy.
Agreed
I agree completely. I am frustrated and angered by Costco’s relationship with Citibank, who is the main investor in the Dakota Access Pipeline. I always thought Costco was more forward thinking than this. The Standing Rock movement is not only about protecting the water and protecting indigenous lands, it is a stand against climate change, oil drilling and fracking, which is yesterday’s solution, not the solution of the future. If we are serious about climate change, then we must end our dependence on fossil fuels and move swiftly to renewable energy, which means no more pipelines. I urge Costco to put pressure on Citibank to divest from DAPL.
I get offended by ignorant people that think Costco’s relationship with Citibank is an enforcement of a few miles of pipeline. BTW, there are hundreds of thousands of miles of pipeline in the USA. Your chances of being struck by lightning or drowning is far greater than ever being injured by a pipeline.
Americans have a long history of taking what they want from all Indian tribes, including the Sioux. Our armies and citizens have slaughtered all who would stand against “Progress” throughout the ages.
The Sioux Nation fought hard and lost entire generations of families as they struggled to keep their land. Finally, they lost their land and was given a pittance of parcel to call their “Reservation” and Home. This is what remains as Their Land, when THEY were here first, and WE drove them by force off from their land.
I love this land called America and served in the military for 20 years. However, in hindsight, I wish that peace could have been the answer back then, and lives would’ve been saved.
This is sacred land, some of the very little that they have left, can’t we find a way around it?
Cosco is supporting the efforts of Progress again, at the cost of the Sioux Nation, they don’t care about the Sioux, they want the $$Billions$$ that will be earned through this pipeline. Cosco / Kirkland is a FOR PROFIT Warehouse outlet which discounts other manufactures merchandise, and doesn’t have any concern for humans at all. I paid over $100.00 for a membership, and can’t find anything below retail, online or in store. I won’t renew when this is finally over.
Take one look at any Indian reservation and tell me they care about the land. Trash all over, nothing is well-kept. They want to sell illegal fireworks and smoke weed, and don’t care about anyone but themselves. The pipeline will help many people, and hopefully lower rising oil prices, not to mention the land they are building through is PRIVATELY OWNED land going NEAR the reservation. The protesters are illegally camping in areas they aren’t allowed and causing the police to have to forcefully evacuate them from PRIVATE PROPERTY. If they were on MY land, they’d get 30 seconds to get out or be shot. You cannot create systemic prejudice where there is none. Do your research.
COSTCO HAS VERY POOR CUSTOMER SERVICE AND ATTEMPTING TO MAKE CONTACT WITH SOMEONE IN THE CORPORATE OFFICE IS LIKE AN ATTEMPT TO FIND WALDO. I WILL BE CANCELING MY MEMBERSHIP IMMEDIATELY.
Robin Ross Mauldin-Avery & Tracy
I received a letter from you Tracy on October 17th regarding a Costco/Google Express offer and to date I am unable to utilize it because it does not recognize me or my membership #. I have tried numerous times at least 6 or 8 and I have called your local store in Brighton / Green Oak MI who is very aware of the issue but have no resolution or ETA.
I have been an executive member for a long time and I have been most happy with your organization but with this issue and no answers of a solution is making me VERY unhappy.
Please resolve this issue.
Thanks
People who work in costco membership had horrible service. They look at you wait and taking a life time serving only 1 customer. Slow like an old turtle. Unacceptable!!!!!!!!
I love Costco! Great prices on quality items and awesome staff. When I lived in central California I shopped Costco almost on a weekly bases. The Merced Costco employees are awesome. However I have moved to East Texas. The closest Costco is two hours away. Anytime I travel to Dallas, I make it a point to go to Costco.
Costco planners- I strongly suggest you plan for new Costco construction in Longview, Texas. Interstate 20 goes right by Longview, which would be beneficial for sales. It would be a great location. Hope to see you soon!!!
Although I love shopping at Costco, I don’t like the way the cashier’s assistant’s attitude at the Costco in Boston Heights, Ohio. Today I went to Costco and the woman working with the cashier “helped” by banging up all my items that I just got to pay for and was dropping everything on the belt. This is absolutely ridiculous for an employee to be doing this with the items I’m paying for. She put the quarter gallon of maple syrup on top of the bananas, common sense, right? So I reach over and put the maple syrup on the side and she looked at me as if she was going to do something. Maybe she should’ve came to work with a better attitude. This had happened to me over 5 time and yet I still spend the time to find he best quality items and in the end they get destroyed because some lady can’t be patient. As a customer this is very disrespectful and change needs to happen. Mayra (cashier assistant) did this to us in the past and we I didn’t say anything cause it was right when Costco opened in my area. I didn’t want to complain when the store just opened for business so I let it be. Maybe this Costco should have an employee meeting on how to keep patience.
Love shopping at Costco
My wife work at Costco Norfolk VA, she was upset that her manager is so bias in treating his subordinates. He favor a workers that always fraternize with him off work. He always give them a good day off and schedule of work, while my wife who works diligently and most senior was getting the weekend schedules. My wife has a life also, but in this kind of schedule she never had a chance to be with family during off school. This is happening at food court. I am so worried because of everyday after work she is so tired and her body was even deteriorated from doing all the work. I hope you guys will do something about it. She was complaining about her situation but unfortunately no one cares in the management area. It is a corporation or company policy that no one should be able to receive unfair treatment to all employee. She was following all rules and regulations and never had bad reputation with regards to work ethic. I believe that discrimination and no equal opportunity is being implemented in that working place.
If your wife hates working at Costco, don’t work there anymore? There are plenty of jobs out there, don’t settle for something you’re unhappy with. I’d rather be unemployed than unhappy.
Ok so 5 months ago I got this prescriptions glasses from Costco that was not cheap to me. it cost me $149.99 plus tax and it is just the frame. Well last week while I was on my vacation in Mexico the left arm of the glasses just come out on my hand. I did not break it, droop it not did i do anything to cause this glasses to break. Today I went to Costco I got very disappointed. While explaining to the sales man what happen he responds that Costco can not do anything to help me…. really? and then as I am not happy and I am complaining to him about it he tells me that it is probably my fault that it broke, that I may have use more strength that is needed to open the glasses! really??? and then of course I continued to tell him that I am not a kid and I know that I did not cause it to break so his come back was that if I had got this glasses from a Escada Store I would have payed much more money for it. I asked him that if I understood right what he was telling me…. he basically told me that I paid cheaper for it so don’t complain??? really? so costco buy cheaper things because it is crap and I should be happy about it? So at least tell the costumers ahead that we are paying cheaper for their products because it is Crap! I am not happy about this and I will complain until I get it right!
This place has gone down hill fast! won’t be back and ill will be happy to take my business to Sam’s Club. You call customer service after they have over charged your membership and get about 60 minutes of some person that does not know what he’s doing. I get this guy Shawn D that says he’s a manager and he doesn’t seem to know what he is doing, He won’t let me speak to his boss at all. Get down to the fact that I will never go back to Costco again. been with them for several years and they went down in customer service when they got rid of AMEX. horrible service!!!!
I agree
You do not use the chip when swiping credit cards and I am told that this is because corporate has indicated that it will take too long to get customers through checkout lines. I intend to switch to writing checks in the future because my card has been hacked 3 times. Will that improve the time to check out? Please make the switch to the chip reader.
I work at the Westlake, CA store. One of the things that management stresses the most is get the lines moving as quickly as possible. We did have chip readers for a couple weeks, but it took way too long to process payment so we stopped using it. Unless the chip reader speed is increased there is no way we will go back to it. We already have complaints from members about how long it takes to get through the lines (even though we get through an avg of <1 member per minute, an impressive feat if you've seen the carts/flat beds that come through our lines). We just can't afford the extra time spent with the chip readers. It's kind of a double edged sword. Hopefully the readers will be faster in the future.
Why does Costco not do a one day member pass? With South Dakota being such at rural state. I live in another part of South Dakota and would like to do a one day pass on the internet. Also is there ever a thought of putting a Costco in Rapid City, SD which would so much closer to us. Sam’s Club is great but there are things that Costco has and Sam’s Club does not have and the other way around.
At our store you can stop by membership and get a day pass. I’m pretty sure it’s Costco wide (seeing as you can use the pharmacy, and buy liquor without being a member). Try stopping by membership when you come in (the let greeter know you are getting a day pass) and asking for a pass.
Sucks to see Costco is moving in the wrong direction. When I was hired, I was led to believe that the mission statement included “taking care of it’s employees.” Clearly I was wrong, considering that I was forced into quitting to avoid being fired because of critical and uncontrollable life issues. Only one of my write ups that I received at warehouse 1156 in Lexington, KY was my fault. The rest of my write ups were a result of medical issues(that were not excused), transportation issues(because my car was dangerous to drive and was being worked on by a COSTCO manager[which all of management was aware of]), and because of a lexington wide power outage(in which my alarm clock died). It’s really dissapointing that I have been a hard working employee for this warehouse for 3 years, and they can’t make an exception to the rules for life challenges that caused me a short lapse of tardiness issues. It is safe to say that this company has lost my business, along with the rest of my family and friends and we will be going elsewhere from now on.
Good riddance! Who wants a flake? Not me, I would have fired you.
Costco in Mission Valley off Friar’s road in San Diego has recently moved all of its produce to the far right of the store where the alcohol used to be. The store has now moved all the alcohol prominently in the center of the food department. There it all sits with all of its bright, sparkly enticing bottles under your store lights… rows upon rolls of alcohol… it is truly a massive and large display. Healthy food pushed to the wall, alcohol placed front and center. Thank you for your conscientious attention to the effect you have upon children, adolescents, and college students. Alcohol over healthy food… really? Is that the message you want to send to impressionable young people? The message I get loud and clear is that Costco promotes sales over ethical and responsible store marketing. Sell your alcohol, but do it with wisdom and responsible consumerism.
I feel I have been caught into a fraudulent transaction from your company.
I filled in a form online that explained that I would receive a FREE SAMPLE of a cream treatment called RETINOLLA if I paid only the Shipping and Handling fee.
After 1 month I am learning that it was all a scam. There was no place in your webpage that explained clearly that I had to return the product if I was not satisfied with it within 2 weeks.
It is clearly a misleading advertisement which is only creating a bad reputation of your creams and your products.
I request the refund of my money (the 179.95$) and if you wish I can send the remaining of the cream that was used by my wife.
I appreciate your understanding. Otherwise, it seems to me that this “free sample” offer is just a fraud that has to be exposed on the media. I am a journalist with many followers on the social media and could start a campaign that alerts people about the unethical practices of your company.
THIS IS ALSO TO CANCEL ANY FURTHER SENDING OF ANY PRODUCT OF YOURS.
This also harms the COSTCO brand name, which was the webpage that promoted your “offer”.
When I found that Costco was changing to Citibank I was told that I had to take the card when I requested they NOT send me a card. I paid off my Costco American Express card and this week I have received two phone calls from Citibank saying I still owed $180 from the switch. I have had nothing but problems with any of the Citi branded credit cards and am fed up with the calls. They said I should have been told there may be outstanding charges from AMEX that would come through them, but I never had any information to that extent. I have been a Costco member for well over 20 years and have never had as much problems as I have with the inferior support in the change to Citi. I cancelled my card as soon as I received it.
Costco please HELP! From Richmond, BC, Canada.
Dear Costco,
You really need 2 more Costco locations in Richmond BC alone. It’s so crowded here and you can easily wait 1 hour for a parking space.
People are already very annoyed at the crowding and it makes it difficult to navigate around the store.
On top of that, your staff here has to over stock the shelves, because of the insane amount of people shopping here. You now have items stacked on the floor further hampering the insane crowd of people.
Someone said Richmond BC Costco was the busiest in North America. I believe it…
Please open more Costco Stores in Richmond BC, Canada!
If costco is offering gifts for doing an online survey, it’seems very deceitful. The person doing the survey is
referred to the website for the “gift” and are required to give them your credit card information to pay for shipping fees and after that they auto ship their product to you until you can get out of it. If COSTCO is involved in this scam I’m very disappointed and pissed off. The survey offer implies that you will be getting the “gift from COSTCO, not being fed to the wolves so to speak. I would appreciate hearing from in regards to my COMPLAINT.
To Whom It May Concern:
I wanted CostCo to be aware that i participated in civil boycott yesterday September 26. I refrained from buying anything or even leaving my house yesterday to draw attention to police brutality in the the black community. This action prevented me from filling my gas tank at CostCo yesterday.
I think that of coutcome sells hot dogs they ahold also makeep and sell corn dogs. It would certainly increase revenue and would be a great addition to the menu.
Store number 827 Phoenix, what embarrassment. Going from the restroom there’s a walkway through the cigarette section so I cut through there to get back to my shopping and I get scolded by the employee very rudely that I’m not supposed to cut through the air so I jokingly said arrest me. Then I do my shopping I get to the registers don’t get any thank you my receipt or anything then I go to the door the lady checked my receipt just looks at me know thank you don’t have a nice day. I hope that this continues so that I can go to Sam’s Club and become a member there. And I highly doubt that I’m the only person it’s been treated this way. Maybe corporate should take a second look at why we’re paying all this money and not even to get it thank you. It’s just a nice gesture is off kind of going against the American way now time to go
Hi, I have visited Costco almost every week and i SPEND money in your store in Clearwater, Florida!
I am not very pleased with your customer service at the check out counter.
All membership card have photo. It is a form of ID for your counter people to “see/check” if the one that paying same as the one on the card.
On top of checking that….I always been requested to check show my credit card or ID!!!!
Is it because I am a ASIAN???!!!! I never see any of other customers than me been check like that???!!! What is it all about???? this is not the 1st incident….I saw it on other asian too….so…please…remind your stafff not to do it!!
If you decided to do it to one person…do it to all!!! Or is it because your customer service never have eye contact with the customer?
We have to check All credit cards to make sure the name is the same as on the Costco card (this is for your protection). You can avoid this by using a debit card with a PIN number. Hope this helps! Happy holidays.
I’ve been a Costco member just about the time Costco took over Price Club. I’ve enjoyed their products and the annual refunds of the purchases I made. When a store owner charged me for something I didn’t buy, American Express was quick to isolate the charge and investigated. Now we are forced to use Citi Bank.
American Express switched over in June. In May I didn’t pay off the total balance due, so I carried over to June a balance in which interest was applied. Added to this past due balance and the new purchases, my balance due for June was $306. I paid Citi Bank $306 two day before the due date. So my balance was $0. I made purchases in the amount of $1850. It is my understanding that I get 30 days interest-free use of Citi’s money if I pay off the $1850 before my due date. Citi told me that BECAUSE I CARRIED A BALANCE THE PREVIOUS MONTH, BUT PAID IT OFF IN FULL, THEY CAN CHARGE ME INTEREST ON PURCHASES I MADE DURING THE 30-DAY INTEREST-FREE CYCLE. AND IT’S BASED ON THE DAILY AVERAGE DURING THE MONTH. In other words, they can penalize me, ie charge me interest, on my current purchases, because I carried a balance the previous month. They did say that if I paid off completely the balances due for two consecutive billing cycles, I would not be charged interest. They are charging me current interest for past indiscretions. So WATCH OUT FOLKS, IF YOU CARRY A BALANCE, THEN PAY IT OFF, CITI WILL CHARGE YOU INTEREST ON NEW PURCHASES, FOR TWO MONTHS, EVEN WHEN YOU PAY OFF THE BILL IN FULL EACH MONTH. Shame on Costco, you weren’t looking out for your members when you chose Citi. So now in the future I’ll pay off my bill in full, but I will use their card less and less.
Costco lied about improving life and safety for chickens and their eggs. Conditions are cruel as ever with each chicken in a crammed cage with a space of an o-pad for each. Legs, heads caught in wire where they suffocate/ starve or die of exhaustion. Profits seem to be more important than their word . THAT PART of Costco is what many of us hate.
I am extremely pissed off. I opened a new box of diaperssss I bought from Costco I just took my son a bath and was about to put a diaper on him and notice a nasty hairy little bug inside the diaper….what the hell is a bug doing inside it whyyyy. I feel grossed out and luckily I was paying attention and didn’t put it on my child who knows what kind of bug or germs was on it.
I have been invited to do a survey to get a 300 dollar coupon for groceries i did it and i never received the coupon. You guys need to get it to me . Thats bs . Unless your not gonna stand behind your name or you promise.
Hoy esta tarde e recibido un pésimo servicio de odio a el hispano departe de un empleado de costco ya es la segunda vez hable con él Manager y no hizo nada que decepción empleada tayler y la primera vez tequila en buford georgia
American Express card terminated in Taiwan. What a local policy for a GLOBAL company!
Why is most of Costco’s packaging so environmentally unfriendly? I buy HP ink cartridges and first of all you need to major tool to get into your packaging and then only the plastic bubble is recyclable… And not curbside… I have to take it to a recycling center… and then all of the cardboard is laminated with plastic! So that’s not recyclable either unless you want to spend the next hour peeling off the plastic from the cardboard. is Costco trying at all to be environmentally friendly? And I can’t stand that new Citi card….The customer service stinks… Costco has really gone downhill… And I see, from reading the comments that I’m not the only one that feels that way. I think I’ll be canceling my membership
Grapefruit from Costco gave me sick and they still think it’s not their fault. Sent couple of pictures after they request.
I’m still talking over email back and forward but they should stop selling this product if they don’t want to put ‘warning’ sign. After research I found that grapefruit should not combined with other pills like what I take. Made me so sick and couldn’t work for 3 straight days.
Warning for all Americans!!!
NO GRAPEFRUIT if you take any pill daily bases!!!!
If you read any pill bottle or possible side affects, they will tell you not to eat citrus fruits. How is that the fault of Costco that you didn’t do the research on your medication? Maybe you should talk to your doctor or a pharmacist and not bitch about costco. Did you know people who are allergic to kiwi and other other fruits are typically allergic to latex? you dont see warning signs for all of those do you? DO your research!
Hi Kevin,
I understand what you are saying, however, it wasn’t Costco’s grapefruit that specifically made you sick. It was the fact that you combined it with your medications. My mother is a diabetic and is not supposed to eat grapefruit or drink it for that matter, if she is taking her meds. So please just understand that and be careful. Take care hun.
I love shopping at Costco but today made me never want to come back. Your door greeter JJ was VERY rude to my husband and I. We still continued to shop after speaking with the manager Jason about JJ’s rudeness to us. On the way out of the store, JJ made sure to stop us and call us liars, in front of all the customers behind us. It was highly embarrassing and rude. We told him it was rude, and he laughed and said he did not care and to write our opinions on the wall. We let the manager Jason know what JJ had done to us, but if he is not fired for treating us like that, we will no longer be shopping at Costco. I spend thousands a month there and do not deserve to be treated that way. I am highly humiliated and very upset about how we were treated!!! I will not be shopping there until I know JJ has been fired. There are plenty of people that need a job and would treat customers with respect!!
This was at the Victorville Ca. store.
This will be my 4th call to the Citibank/Costco card! I still have not received the credit card and every time I call they cant find my information and I called today and there systems are down! Always something! I was happy with American Express and now I am disappointed that they switched from American Express to Citibank. I will be cancelling the card.
I honestly cannot believe how the receiving department treats the very people delivering their goods. Had a delivery that the correct po number was not listed on the delivery bill of lading but were provided the correct number. They had me get out of line and wait until they were faxed the bills with correct purchase order number (which is same number I initially provided). Aside of waiting 3 hours for them to get the correct bill when I walked over to find out what was going on they started yelling saying “what’s going on is you brought bills that didn’t have correct po on them”, i replied that I was going to just reschedule the appointment for a later date until costco and their suppliers got on the same page. He then furiously said “no you won’t reschedule a damn thing because I got the correct bills right here. Gave me a door and another 3 hours go by just to find out they refused half the load because they were shipped wrong item.
Honestly if costco was built on superb relationship with people it deals with this shows me that their quality has gone down and I as an executive member of 11 years don’t want any part of it anyway.
ABOUT COSTCO: Customer Service does not exist with Costco. They take advantage of a full parking lot with no regard to Customer Satisfaction. The only customer service you receive is a refund no questions asked. But doesn’t every establishment? I was in line where the Costco employee began putting my merchandise on the conveyer belt and he asked me “What is in your Backpack?”. I asked him “Is that your business?” where he just shrugged his shoulders. In other words are you stealing? I presented this situation to the Manager that merely said he was sorry for the inconvenience but offered no solution to my anger or frustration. I advised the manager the reason I carry a backpack by the way is to hold my purse AND the Nikon camera that I purchased from his store. I also advised that I believe the harassment I received was racially motivated. I left angry and now will take my Visa and my purchases away from his store completely.
Unfortunately Costco holds the right to search bags and purses. At the store i go to they do that. Its part of the membership agreement and its also posted on the front door saying they have that right. However its not the responsibility of the person on register. Thats what the people at the exit door are for.
I honestly do not want to be rude. However, shopping at Costco can be such a pain in the butt. I do not enjoy going to Costco anymore. There are too many people; stopping at every sample station like they haven’t eaten for days (rude, but,it’s the truth). There should be a designated area for sampling products and such because some people do not enjoy getting stuck in the middle of a crowd and wondering what’s happening and find out that people are in line sampling sausages that’s been there a week before. I don’t need to stress while shopping and going to Costco has become a dreadful task that I would like to avoid.
There is absolutely nothing wrong with sampling products but having a designated area would be helpful for people like me who just wants to shop and leave the warehouse with a positive experience. Thank you and I am very sorry for being offensive.
The transition to Citi from AmEx has truly been a nightmare for us with one problem after another. I have not yet been successful in paying our balance online despite repeatedly setting up, then having to delete, our banking information. Then there were the charges for late payments and check returns. Further, one manager promised to call at a specific date and time–and failed to do so even though we inconvenienced ourselves to be available for that call. This is a thumbnail narrative that has cost me HOURS of personal time and is still not resolved.
This morning I received A Costco flyer proudly stating that Costco only takes Visa now.
I only have What my bank issued me which is my new MasterCard, because they switched from Visa.
I an outraged that I pay for a membership so that i don’t have to hassle with all of the typical riff-raff of local stores and now I’m being told my money is no good at your store.
come on Costco get it together, I feel you owe me my membership back because if you play stupid games I won’t be doing business with you anymore. which is your choice, not mine.
What a shit show!!!!!
To Whom It May Concern,
My name is Maria and I am the owner of eydismedia.com Eydis Magazine. Eydis is a women’s online global publication empowering and inspiring those who strive to live their authentic life through joyful living, Healthy living and being earth conscious.
I am looking for the person who handles your marketing. If you would be so kind as to let me know who that is, I would appreciate it.
Thank You
I am extremely disappointed in your business decision to drop American Express. I will no longer buy warranty items like electronics at Costco. I have had very good service from Amex over 30+ years. As a corporate CFO I appreciate the bottom line and decisions can be tough. However, who you partner with says a lot to your customers and CitI is no match. Sorry you felt it was necessary to squeeze out more profit at the expense of your loyal customers. Shame on you!!!
Actually they aren’t squeezing out more profit because of the switch. Have you seen the benefits of the card and compared them to the old AMEX? ThEy are better because Costco decided to use the money Amex was charging for transactions and giving it back to the customer in form of cash back (rebate checks).
To whom it may concern,
Very disappointing in your travel services! Bought a flight/hotel to cabo for 3 nights and due to American Airlines the layover became 23hrs next day losing one day. Called Costco customer service and they offered us 2 night and even if we accepted the 2 night you still would’ve charged us $634 for a day we weren’t there and clearly it was the airline fault. That clearly should’ve NOT happen.
Not sure why you discontinued the Kirkland diet green tea. I really enjoyed it & it helped me keep unwanted pounds off. So Please Bring It BACK in Enfield Ct. I really MISS IT & SO DO OTHERS
THANK YOU Kathy Hogan in Enfield ct
This new Citi Credit Card (vs. American Express). Has anyone ever tried it out in the Gas Station? It did not work so I called Citi Card who told me a runaround, “It should work. Go to the Attendant next time.” Right.
How come American Express ALWAYS worked?
The attitude of the new Citi Card customer reps are like from the homeless community. Has anyone talked to any of them? I do not know about this new Citi Card thing Costco has taken on. Right now, I wished American Express was back. Discover is a good option too, professional, helpful and in the United States with great attitudes.
So i am VERY upset with Costco. My fiance got a job at one of your locations over a month and a half ago. Well first they dont give you a check for a month, for if you get fired you have your first weeks check. Well that is all fine and good. My problems remains with he ended up getting let go. It is going on two months and he still hasnt been given a check. When we have rent thats due. it is kind of hard waiting almost two months for your income. His store isnt helping and not informing him very well. When he was let go it was the week of his first check. So they told him it would be the next week for his full amount. So we patiently waited. He gets a call a few days ago saying he can pick it up Thursday instead of Tuesday. Thursday is here and now theyre saying its next Thursday.. Well im sorry but that doesnt work for us. He got hired on with reluctance, because he wouldnt get paid for so long. We are living check to check with a young son. We need this check and no one is helping us out.
This company is really going downhill. I was let go recently as well for conditions that were out of my control and they preach how wellthey treat their employees. What a joke
I thought I’m the only one experiencing bad customer service from costco. Costco installed my AC thru AZ company costing $17400 which is not working properly. Customer service doesn’t return calls. Everytime I call another person is answering and the other people dont return calls. I warn people not to get air conditioning from costco if you dont want headache
I have had nothing but problems with Citi in connection with my husband’s and my Costco Visa cards from the inception of the changeover from AmericanExpress. Examples: (1) Our timely payment didn’t go through timely, according to Citi, (2) we were charged a late fee, (3) the waiting time to speak to a representative (to ameliorate #1 and #2) continues to be exorbitant, (4) what I have been told by various representatives is inconsistent with what others have said, ad nauseam.
All of Citi’s preparations for the change in credit card carriers should have been in place prior to the June 20 inception date. Why are we consumers still being punished a month later? Nothing of this nature ever occurred in all our years with AmEx.
I forgot to mention that I sent Citi two emails via its internal communication set-up. There has been no reply to either. More examples of incompetence and unprofessionalism.
We are long time members and very disappointed in the recent customer service we have received. We are still waiting for a refund. Been dealing with this furniture since FEB 22 2016. Lonnnnnng story. We FINALLY got the furniture picked up June 27th…. But still no refund, they don’t know where it is? They sent it back to the original form of payment, which we advised them the account was CLOSED. We were told they would send us a check several times… now July 11th… they are still trying to locate the refund.. Doesn’t seem to be my problem, how about you refund me a check like you said.. and worry about getting your money, that you sent to a closed account later!!
Guess I wont be going to Costco for furniture again!
To Whom it may concern,
In the northern part of St Johns County, Florida we are having a terrific growth spurt. The communities of Julington Creek, Bartram Park and Nocatee there is a large and growing community. The Gate Petroleum Company has a new project called ‘Durbin Park’. It will have the largest shopping area in Northeast Florida. It will cover 1,600 acres south of Race Track Rd, east of Interstate 95 and west of the new Florida 9B. Plans call for 2.4 million square feet of retail, 2.8 million square feet of office space, 999 multifamily units and 350 hotel rooms. The retail space will almost double the St Johns Town Center on Gate Parkway in Duval County.
We have a serious lack of big-box retailers and services in the northern half of St Johns County. Bass Pro Shops is the only retailer announced so far.
This area could definitely use Costco as one of the large retailers. If we could get a Costco gas station in the same location would be the icing on the cake.
While traveling to Tallahassee early this summer we stopped at the Costco Warehouse and for the first time took advantage of the gas station. Fantastic!!
Please put this forward to the right people that might make the decision to locate here.
Thank you,
Costco either needs to tell Aerogarden to shape up, or ship them OUT of their stores. I received two Aerogardens as gifts, a small one two years ago, and the larger LED one just over a year ago. BOTH are broken. BOTH stopped working, and the customer service at Aerogarden is as helpful as someone calling a big corporation and complaining. They will tell you how bad they feel, they will tell you that this is awful, they will tell you all the sympathetic crap that they think that you want to hear. Heck, they will even send you seeds, BUT THEY WILL NOT STAND BY THEIR INFERIOR PRODUCTS! I will NEVER buy anything from Aerogarden again. They have cost my family hundred’s of dollars as gifts for me, and they have wasted their hard earned money. Their items are extremely expensive to begin with, but when they stop working after the second planting, then you know that they deliberately make a cheap product that is too late for warranty service. DO NOT WASTE YOUR HARD EARNED MONEY ON Aerogardens. I would like for Costco buying department to take note. I will also publish this on social media, Yelp, and any other place that I can think to place this inferior products reputation for deliberately cheating the public. Too bad the government doesn’t care. Free trade and all…..
I am another person that is very upset they got rid of American Express I might not shop at Costco no more now Sam’s use American Express I go there now
My wife and I have enjoyed shopping at Costco over the years and thought their operations to be well managed until this latest credit card fiasco. Transitioning millions of customers from American Express to Citi Bank Visa was a nightmare and not well thought out in my opinion. Carrying a charge billed through AE and trying to pay it after 6/20/2016 was a time consuming boondoggle that no consumer should have to go through i.e. long telephone “hold” times, multiple cards being sent, along with store employee’s giving a different answer to the same questions? As a retired Technical Manager of Customer Relations for a large International Corporation, heads would have rolled if we treated our customer base in this fashion. Keep close watch on your bottom line Costco, you may not like what you see!
Today I had the worse experience at costco. First the floors were lacking staff , so I was unable to retrieve help obtaining products.
Second, was having to encounter a cashier named Felicia, whom was very disrespectful and provided us with attitude. Apparently customer service skills were lost in the training of the staff?
But that was not all, when requested to speak to a manager, no one walked over to get one. They screamed name out loud and left us there. We gave up and left and will be writing letter to headquarters.
But of course we requested to speak with a manager, and we were left
Recently Costco discontinued the Kirklands signature Canadian blend whiskey at the dunwoody GA location. Why ? This was a really hot seller and my absolute favorite whiskey. Is there anything I can do to get this location to receive more?
Dude, really? You have a lousy car and can’t wake up on time, and you’re surprised you don’t have a job? When you don’t show up, are the managers supposed to tell the customers that no one is there to help them because your alarm clock died? You don’t work thereally anymore because you are clearly not responsible and reliable enough. It’s people like you, with entitled attitudes and a million excuses, that contribute to the poor work ethic and bad service which sadly infects this country.
This is the fourth day trying to get ahold of Citi Visa and I still cannot get through now I called at 5:45 in the morning and all it does is hang up on me. Corporate Costco have you guys even tried calling that phone number that’s on the card so you can feel how all the customers you have a very disappointed in this.
I can’t believe you guys switch over to Citi Visa this is my third day trying to get a hold of them you guys have set this up six months in advance they could not even hire extra people to come get the phone calls. I’m trying to pay my bill I always pay it through the phone they didn’t even account for my $500 I paid 2 weeks ago it’s not showing up that’s why I’ve been trying to call him to get it rectified. I would rather have great customer service and to get all these extra percentage points on my gas and my other stuff. This is a very terrible decision that you guys made. I expected more out of you guys this city visa seems to be second-class. Since I haven’t paid in full my credit card now I’m getting charged interest.
Regret very disappointed customer
New World Fashion Group is one of the leading suppliers of quality ladieswear to a worldwide market with our Head Office in London, two offices in Vietnam (Ho Chi Minh City and Hai Phong City) along with five factories in North and South Vietnam: Dong Tai, Yen of London, Nam of London, Excel and Westfield.
Our main strength is our in-house infrastructure supporting our factories in Vietnam. We have a highly professional team covering Designers, Account Managers, Production Technical and Quality Assurance Personnel.
We have a workforce of over seven thousands personnel producing women garments. Our competitive edge is very strong due to our London based Design Team and ability to source Fabrics and Trimmings worldwide. With our timely deliveries, quality manufacturing and policy of continuous development/ training of all out staffs, we aim for customers satisfaction at all times.
QUALITY: Is our core-strength.
To ensure our customers are supplied with the very best garments, we have on – site QC and QA inspection teams, monitoring every stage of the production process. We don’t stop there, – we also have an independent Quality Assurance department to re – check the factory’s in – line and final quality inspections, ensuring the highest standards of quality are maintained at all times.
INFRASTRUCTURE: All design, development and production is in – house. We are very proud of our state of the art production technology, which includes;
Digital CAD / CAM and auto marker making systems.
Macpi automated fabric inspection and pressing.
Lectra and Gerber automated cutting
The latest sewing technologies and techniques.
Request for Costco Stafford township NJ they use to carry
POMODORINO PASTA SAUCE made with barolo wine in Italy
it is delicious CAN you if possible CARRY IT AGAIN
Than you Costco Customer Russell Gibson
Costco on Renaissance in Albuquerque. My insurance Discontinued the Blood Glucose Meter and strips that I use. In the letter it gave two meters for me to choose from as replacement.
When I took the letter to the pharmacy, the Pharmacist already chose the meter I would get and ordered it without checking with me at all. So the Pharmacist makes choices for me whether I like it or not. THEN the Isosorbide I was being charged for when I should not have been. The pharmacist told me that the meter she chose would be in sometime today. When I called last night 6-6-2016 the pharmacist told me that they had these meters on hand/in stock. I filed complaint with Costco Corporate 6-7-2016. No call back so far….
CITI Bank is a unethical bank – why did you sign up with them
YES, Thank you! I so agree! I am sending my complaint via USPS.
Yes, I agree. They have terrible service and keep telling me I don’t have a Costco membership but I do! My card was now declined. I told them in July and they said they would fix it. They did not as this is August 20.
Today, I just left your store in Hoover,Alabama and two of your cashiers was very rude to a friend and I. I mistakenly left my debit card in my card both cashier gotten a attitude(which was on register 5 and her name was Lindsey I didn’t get the other cashier’s name. I told them I am going to retrieve my card in my car and I will be back through the line to get my merchandise both started laughing and whispered to one another. When I gotten back they had put my stuff back and told me I had to go and get it. Then another cashier from another line went and got it for me and was very polite. I am a cashier supervisor and if one of my cashiers had treated a customer like they treated me they would be written up. I never gotten rude service like this before the reason I come to Costco because I hear good things about you guys. But if this continues to happen I will shop elsewhere.
To Costco Management – Please reconsider dropping American Express as a form of payment.
I know that there must be others like me that only will used an AX Card for all their shopping.
I agree. Why in thr world did you drop American Express. Could it be you get more corporate earnings from this. Citi has been terrible for customer service. I was declined using Citi about two weeks ago. When I call Citi they said my account was ok that it was the merchants machine that probably caused the proble.
Well today aI went to Costco to buy things since we were on vacation in California. I paid with the Citi card with no problem. Ten minutes later I went to Sproutsto purchase and was declined twice. Call Citi and Watson hold for 45 plus minutes. I gave up. At this point I am goin to use Citi card to gain a chess to Costco, but us another card to pay for my purchases at Costco. I will not give one moe Pennie to Citi. This was a terrible mistake on Costco part. I will write to the New York time and other daily papers. Ps: been a Costco member for over fifteen years and this is how I get treated.
Am extremely unhappy with Costco’s decision to drop American Express!!!
I was chosen for interview for the County Line Road new store in Indianapolis, my husband also applied. He got a job, GREAT, but I had interview on Monday and they had marked my name off since my husband had mentioned we were married to manager. My problem is no one called to say interview was cancelled, so I showed up because I didn’t want to look bad. Waited over an hour, was taken back and neither interviewer new of policy of married couple could not work at same store. I had called 2 other Indianapolis stores, they say up to each individual managers, well since that can change then policy can also. I had been working towards working at this new store for a year, it is 5 minutes from our house, I wouldn’t have cared if my husband and I are on different shifts would be fine, but I was told they would turn over to another location, which is with traffic. If this is a policy please post on applications, and since I have worked with my husband for 30 years, I don’t think there would have been a problem he was hired as a worker, not a CEO to give me special treatment, what do you do with dating couples or same sex couples or married same sex couples? Since my last name was different I could have just lied and said we lived together, I guess that would have worked, but we are to honest.
I did forget to put in the Costco they put me back in for is 45 minutes to an hour with traffic from my house. New Costco is 5 minutes!
Attn: Dennis R. Zook, COO
Your store on Los Feliz Blvd. in Los Angeles is becoming more and more crowded with items for sale that customers do not have adequate space to line up for the cash registers. To make matters worse, even when lines are long, store management is slow to respond by opening more registers, use additional employees- to scan items prior to paying, speed up returns, etc. I wonder if the Fire Department or Cal OSHA would have safety concerns if this store were to be inspected.
Please do something about store space, management, staffing, parking space
Good morning !! Reading all these comments has been very interesting. I didn’t realize so much has been going on at so many different Costco’s. I hope things get resolve . I truly believe Costco is a great company with great benefits!! The products are great as well!! I’m wishing all the Mothers a Happy Mothers Day!! Costco has many nice gifts and beautiful flowers as well !!
Costco in Poway, CA, San Diego County, has low-life, crass, aggressive salespeople, who verbally and physically harass customers, in spite of the previous complaints to the Poway Costco management. —
Costco Poway Offensive Direct TV Complaint #4.
of Wed 5-25-2016
(Sent to Costco email 5-30-16, ref #160530001124)
This is the 4th complaint about the ongoing problem at the Costco on Tech Center Drive in Poway, CA, regarding the Costco Direct TV salespeople who both verbally and physically accost and harass customers as soon as they enter the store. The sleazy, aggressive, offensive, Costco Poway Direct TV salespeople harass customers as a matter of standard practice.
This is ongoing, in spite of complaints. Poway Costco Direct TV sales slime harass customers with phony, aggressive, underhanded, slimy sales practice. Perpetually annoying, harassing Costco Direct TV sales people give the Poway Costco a crass, cheesy, sleazy, low-life, carnival type of atmosphere.
I have complained 3 times previously, about the Poway Costco Direct TV sales slime policy and practice. Third complaint was 15 January 2015, about similar bad behavior on 14 Jan 2015. Since then, I have tried to ignore the aggressive, Poway Costco slime-ball sales people.
Wednesday, May 25, 2015, at about 5 pm, the usual slime-ball Costco Direct TV salesman yet again called out loudly to me, from at least 20 feet away from me, across the wide entrance aisle, with his phony, harassing “greeting.” As I tried to ignore him, he increased the volume of his voice and continued to essentially yell directly at me. As I ignored this Poway Costco low-life sleazy sales type, he came across the aisle, over to me and my basket, deliberately harassing, pressuring, pestering, annoying, bothering, and accosting me. Poway Costco has an ongoing practice of training their Direct TV sales people to harass customers in the manner just described. When these low-life Poway Costco slime-bag sales people succeed in getting the innocent customer to look at them, then those aggressive low-life, harassing Poway Costco Direct TV sales scum immediately twist their high pressure phony greeting into their sleazy, slimy, dishonest sales presentations.
The particular Poway Costco sales slime, at the Direct TV booth this time, was a young dark haired man, who appeared to be of Asian or Asian/Caucasian descent.
He came all the way across the aisle to confront and accost me, in his Poway Costco trained, obnoxious, aggressive, high pressure manner. He was directly next to me when I stopped and told him to stop bothering me and to get away from me.
I am a 70 year old senior citizen. Also, even though I have all my limbs, I am a100% Disabled Veteran. Both of those facets make me even more vulnerable fair game for the typical Poway-Costco-trained, sleazy sales pressure and harassment.
What do Poway Costco customers have to do, in order to protect themselves from the perpetually aggressive, high pressure, obnoxious, crass, grossly inappropriate, offensive Poway Costco sales people, with their Poway Costco trained, instructed and sanctioned aggressive, offensive behavior?
Costco Corporate offices should actually intervene in Poway Costco management, and actually DO SOMETHING about getting the bad behavior at Poway Costco under control. Do NOT merely forward the complaint to some Manager at Poway Costco, because nothing changes – That has already been tried. Some female manager called me about this same kind of complaint, a couple of years ago, and offered me a free cake. I don’t eat that crap and lame offering instead of actually correcting the harassment problem. Nothing has changed; the Poway Costco sales policies still have the Poway Costco sales slime behaving aggressively.
Costco Corporate Office hear this! Please take an active approach by actually intervening to put a stop to the Poway Costco policy and practice of having their slimy sales people accost customers.
Clean that place up.
I do not understand why Costco continues to affiliate themselves with Foster Farms. Their factories are I humane to poultry and are filthy and laden with salmonella. You carry ONE Perdue product. Perdue not only meets industry standards but insists on being graded on a higher level. If livestock is treated humanely it tastes better and is a higher quality since it’s not stressed. I also do not want my chicken coming from a place that is teeming with salmonella. I used to think Costco wanted the best for its members. I am now rethinking that. I may need to go back to Whole Foods and HEB.
I want to suggest an addition to your wonderful hot food service menu. Best prices on the dogs and salad and pizza, etc. You should add CHILI. It is easy to make and easy to maintain and easy to serve! It would definitely increase sales at the food service counter.
I shop at Costco a lot. I have for years. We trust in the Costco name . I now have reason to start doubting this long established relationship. I went to costco online and was ask to take a customer service questionnaire and receive a free gift. The only gift that looked even half way nice was some facial cream. but the free stuff that I didn’t want cost $11.00 for shipping or I could not get out of the Web site. I paid the dam $11.00. Now I find that I must have misssed the small print in The hijacking message. Today I receive a $94.00 bottle of cream. I will return and it report it to credit card fraud Dept if I don’t get fast results The Image of Costco is tarnished greatly by lending your name to such low life , predator style marketing trash.
You may have clicked on a phishing site by mistake. I’ve never seen Costco.com do anything like what you’re describing, and the website is simple and straightforward to use. I really don’t think you were on the Costco site.
I have spent all day calling vendors who I have purchased from with auto pay on my Costco American Express card. Your decision not to renew with American Express has put a tremendous burden on your customers and has dissuaded me from wanting to continue as a customer.
Costco is considering raising its membership fees?! Wow. And what do the members get for the millions Costco stands to make off our backs?? Could it be more bad service, cheaper products, and more irritating policies? Why not fix what’s wrong with your company first and then you wouldn’t need to increase fees? For instance, why not take all credit cards to accommodate everyone? Every major business these days does, except good ol’ Costco. This moronic policy of only taking one type of credit card is one of the main reasons I stopped shopping there. Whoever is making all these disastrous decisions should’ve been fired long ago.
I had a horrible experience with one of the customer service representatives at the store located at 82nd ave and 2nd street, zip code 33126 in Miami. His name is CARLOS, he is nasty, rude and extremely pushy, He tried to sale me the business membership that cost over !00.00 per year and when I said no, he told me that i was making a very bad decision, and after this his attitude changed to the point that I left the store without any membership. Please avoid this guy, he is not going to help you and he is not helping the business. Costco lost a deal today. He shouldn’t be at the front desk, he should be assigned to work at the back since he doesn’t have any people skills.
After 31 years of service I desided to retire. I moved to Colombia in 2016 to get a change in life. I heard that Costco is coming to Colombia and if you are I would love to come back to the company that I love so much. Please let me know the current plans or if you need me to do research here for the company. My name is Zane Barnes from #358 Brandon. 8134955051. Thank you for the consideration.
Sincerely,
Zane Barnes
Long term employee.
I’m writing to beg you to consider opening a Costco in Sierra Vista Arizona. There are many surrounding towns, Bisbee, tombstone, Douglas, Benson, Patagonia, Hereford, that would make it worth your while. As it is I drive over an hour to shop at Costco as do many other people.
Please consider and thanks. Donna
Costco has become a terrible company and I now first hand how employees are and how someone can be bullied and made fun of when they have Tourettes because my son work there at a warehouse he finally found a job he really liked they trained him he was working any overtime when asked always early when others came in late his boss ask a friend of mine what was up with my son he clears his throat tics ect, she had no right to tell him he has Tourettes Syndrome for one it wasnt effecting his work ethics, she thought she was helping out only then was he let go which upper management found out he had Tourettes and I have only heard horrible things about this person (Supervisor) prior to my son working there however she was very disrespectful when speaking to him then 2 weeks later he was let go his boss said he had no problems with him he liked him and his work ethics they just didnt want him after they found out he had Tourettes its pathetic and this has destroyed him even more hurt his self esteem because he new he did a great job but feels like hes never going to get a job especially when he loved it did what he had to do but was let go. Lies when they say its an open door policy, by this open door policy of speaking to this woman because he was asking about his paycheck he went to her after he spoke with 3 other employees starting with his boss then his boss sent him to another person then another then this nasty woman who has no business being a manager. I have started legal procedures anyone else feel free to help it is wrong what they did and the really peculiar thing that struck me was I read the article about the man that was let go weeks before this happened to my son and then when my friend told me she mentioned to her boss he had Tourettes I was like oh it wont happen again his boss said he had no issues it was upper management!!
I do not appreciate being signed up for a credit card without my approval. Costco and Citibank slamming their credit-card on me without my approval is not only disrespectful to me the customer but it should be illegal! I am hoping a class action law sue is file against both companies for this action! Please join me and contact your attorney general and file a complaint against both companies for this action. They should of sent out a notice with an option foe us the customer to select not receive the credit card prior to just assuming everyone wanted to do business with Citibank.
I have been buying Truenature resveratrol maximum strength for va few years and it has been discontinued and replaced by Truenature grape seed and resveratrol . I checked the milligrams of resveratrol in each and the one no longer carried had 250. Mg compared to the one now carried which has only 30!That is a difference of over 80%!!!!!!!!! And the cost appears to be even more than what I had b even paying for the plain resveratrol. Oh….you added some grape juice and skin but that certainly doesn’t make up for the 80% loss of the resveratrol. Bring back the maximum strength because I will be returning the new bottle I had just purchased. I suggest that everyone who purchases supplements check the label for the content’s milligrams. We are getting screwed!!!!!!!!
To whom It may concern,
I’ve been a member of Costco more than 20 years as of now and I always had a good and professional service from the Costco employees. HOWEVER, I had a terrible customer service and experience at Costco, store #943 today. I was going to forget about what I experienced today; however, I need to bring this concern and issue to the Costco headquarter so that they are aware of what’s going on at that store. So I decided to take my precious time to write this complaint.
My family members lost keys at the Cashier at Costco today. Surely, they were frustrated because they just lost keys. One of the employees has tried to find lost keys for my family which I really appreciated, but a few employees talked my family members down because my family members could not speak English well. At that time, my family felt unappreciated and discriminated. To make a long story short, my wife got home and picked up a spare key for her car which she parked at the Costco parking lot. So we went to Costco together to pick up the vehicle. On the way to Costco, we got a call from Costco that they found keys. We were so happy that they found our keys.
When we arrived at Costco, we stopped by the front desk to pick up the keys. There was an assistant front end manager (Brianna) that I brought a terrible customer service experience to this manger’s attention. While I was talking to her, I did not appreciate the way/manner this manager talked. This manager seemed to not care about my concern and issue. This manager’s attitude was like, “We found your keys, and it is good now. Good bye.” This manager did not realize my family’s frustration when they lost keys. So I recommended Brianna that your employees needed to show sympathy when customers experience like today’s incident. All my family members needed was to feel supportive and that’s it…and we would appreciate it. When this manager showed a bad attitude in front of my family members, I asked for a business card.
This manager stated, “Okay, you want to talk to my general manager. Sure, I will bring him here.” This kind of attitude and service did not solve the problem, and it would actually elevate the problem. When I talked with Dan, General Manager about this assistant manager, he seemed to understand and apologized what happened. This assistant front end manager really needs to get training for a better customer service skill, communication and manner. As a customer, all they need is to feel supportive and understanding….THAT’S IT. By the way, this Costco (Store #943) is a brand new Costco store, and needs to improve a better service for customers. I would like to share our experience with the Costco headquarter and some of the customers.
I had a terrible customer service at Costco today.
Had a terrible experience at Costco on line shopping. Avoid them at all costs. Rather than being pro-active they waste your time and follow scripts. RUN the other way. Avoid them at all costs.
Many thanks for having some super employees. The young man who runs the gasoline/station Shaun is what you want in all of your employees. Shaun (at the Manchester MO store) always has a smile on his face, talks up Costco as a great store and wonderful place to work.
I wish his managers would tell Shaun that I left a compliment card in the store’s message box but they failed to do so. The key (from being a manager for over 30 years) to ensuring quality customer service is to reinforce the positives, and thank superb employees for great service. I have dealt with Shaun for a number of years, and regardless of how frigid or hot it may be, he is always positive and pleasant to the members.
Great guy!
To whom it may concern,
I shop at the Simi Valley costco I have to say I love the selection however you guys keep discontinuing a lot of what I buy. Example canned peas, neutrogenia, turkey meatballs just to name a few. Also on a different note I have requested garlic pepper seasoning by mc cormick, country crock butter, vegan cheese,knots berry farm preserves. basically less cholesterol foods and more healthier choices. Hairspray and Fixodent would be nice also.
Thanks for reading hope to see some of this stuff soon.
Corinne
Hi, Jeffrey Grayson a clerk at your Danvers, Ma. Store has targeted me. He was friends with the bodyguard of the mayor of my town. In Peabody, Ma. I objected to s golf course being built on our local watershed, our water was terrible , not as bad as Flint but near enough. I was targeted lost everything. Jeffrey is part of this targeting. I ran away to the mountains of New Hampshire and both these men followed me . They broke into a neighbor’s cabin, hitting me with DEW, directed energy devices all the way. Several times in the Danvers Store I have been hit with DEW. I have shopped at Costco since your store opened near San Diego Ca. I now shop in Danvers , Ma. To make a long story short I saw Jeffrey a few weeks ago and asked him how the targeting business is going , he became very angry, and within a short time I was under observation by your shoplifting staff. I don’t steal so it was an irritant and harassment tactic of Jeffreys, true to form but he taps into this system and now whereever I go I am treated as a thief. The harassment in my neighborhood has increased as well as they are part of this system having most worked for local govt. Is this what Costco stands for? I don’t think so. You have always had a good reputation with me even when I recognized Jeffrey as my harasser. I don’t like my name unwarranted being put on a blacklist.
I have been silent to long.
Regards
Barbara Guillette
Hello,
I would like to know how to obtain the video recording of the day I was shopping at Costco in my hometown. This would include at the register checking out (2 times I went through check out over 3 hours) and out in the parking lot.
I will provide specific details when I am directed to who it is I should ask (anyone but the store workers, themselves). If there is an attorney on staff for Costco, it would be my preference to discuss this matter with him in telephone conference.
how do we get a costco built in our city
dont support one let more businesses come in and sell
I ONLY HAVE ONE QUESTION THAT CAN BE ANSWERED WITH A “YES” or “NO”
DO ANY OF YOUR STORES IN THE UNITED STATES SELL MEAT LABELED “HALAL” AND IF SO DO YOU KNOW WHER IT’S ORIGIN IS. ????
The right to bear arms is a constitutional right and a anti gun policy by Costco is making me think ,do I want to spend my money at a store that will use your profits to let our gov take our right away from us I like the service your company has given in the past but you should not be involved in politics please re consider your stand on this issue or I will move on
I loved shopping at costco. But recently recently my sister, Jeannie Romero just got wrongfully terminated by Brandon , whom is her manager at store #1014. I have tried to get his last name but no one seems to know. He made this decision solely on his own. I would think that a company as great as Costco would follow some kind of protocol and fully investigate the situation before making such a life altering decision for someone who has given 8 years of dedicated work service to the company. He completely removed Charles Hill , who was suppose to be the investigator on the case. I was told by Charles to call the other manager handling the case, Mr. Matt Tucci. When I did Mr. Tucci acted as though he had no idea what was going on or who was handling the case. He then told me he would pass this information I had given him on to whoever was taking care of the investigation. The next day when ,my sister went in for her review it only turned out to be one person, Brandon making the decision the fire her on the spot. This is WRONGFUL TERMINATION AND AGAINST THE LAW. I will make sure that I have this situation fully investigated. I don’t feel like Brandon even gave her a chance, he had made the decision already for his own personal means. I hope that this gets noticed by the right person , because I can promise all legal issues will be pursued. Mrs. Denise Hindera
I loved shopping at costco. But recently recently my sister, Jeannie Romero just got wrongfully terminated by Brandon , whom is her manager at store #1014. I have tried to get his last name but no one seems to know. He made this decision solely on his own. I would think that a company as great as Costco would follow some kind of protocol and fully investigate the situation before making such a life altering decision for someone who has given 8 years of dedicated work service to the company. He completely removed Charles Hill , who was suppose to be the investigator on the case. I was told by Charles to call the other manager handling the case, Mr. Matt Tucci. When I did Mr. Tucci acted as though he had no idea what was going on or who was handling the case. He then told me he would pass this information I had given him on to whoever was taking care of the investigation. The next day when ,my sister went in for her review it only turned out to be one person, Brandon making the decision the fire her on the spot. This is WRONGFUL TERMINATION AND AGAINST THE LAW. I will make sure that I have this situation fully investigated. I don’t feel like Brandon even gave her a chance, he had made the decision already for his own personal means. I hope that this gets noticed by the right person , because I can promise all legal issues will be pursued. Mrs. Denise Hindera
Only if you have worked at actual retail store for 20 plus years your go to go even if your worthless employee they use people for this 3 month probation then bye bye I will never ever shop there again
Modesto save mart suck
Lonnie Marshall don’t do nothing save mart bagger produce meat bakery do nothing using all labor fire them all
I hate save mart don’t shop
Save mart suck closing
No membership lower prices welfare
Save Mart selling to Walmart closing