Contacting Dollar Tree Headquarters
Dollar Tree is a retail store chain offering all merchandise for $1 or less. Items available in stores include name brands and generic brands. The store chain recently started accepting manufacturer and printed coupons in an attempt to draw in more customers. The chain directly competes with the likes of Walmart and other major retailers.
Dollar Tree Headquarters Info
The Dollar Tree headquarters is located in Chesapeake, Virginia. There is no contact phone number listed on the official website, but there is an address and contact form. You can also choose to visit social media websites like Facebook [+]and Twitter [+] to communicate with the corporate office.
- Address: When writing your letter to the corporate office, address the letter to the Chesapeake, Virginia address. If your letter pertains to financial matters, leave out any information that could be used to steal hour identity. Include contact information if you need someone from Dollar Tree headquarters to contact you in response to your letter.
Dollar Tree Headquarters 500 Volvo Pkwy Chesapeake, VA 23320
- Phone Number: You can call 1-757-321-5000 to reach the Dollar Tree support center and corporate office.
- Email: Customers have two options for contacting Dollar Tree headquarters by email. They can choose to fill out the contact form [+] or send a message via direct email [+] to corporate governance members.
- Website: The Dollar Tree headquarters website [+] is nothing more than information on investor relations and corporate contact / leadership on pages within the retail website. Customers can choose to order Dollar Tree merchandise online for home or local store delivery. Most items are sold in case quantities.
Dollar Tree Headquarters Executive Team
The Dollar Tree headquarters executive team is comprised of Officers [+] and the Board of Directors [+].
Officers
Bob Sasser – Chief Executive Officer
Gary Philibin – Chief Operating Officer and President
Kevin Wampler – Chief Financial Officer
William Old – Chief Legal Officer
Robert Rudman – Chief Merchandising Officer
Mike Matacunas – Chief Administration Officer
Board of Directors
Macon Brock Jr.
Arnold Barron
Mary Anne Citrino
H. Ray Compton
Conrad Hall
Lemuel Lewis
J. Douglas Perry
Bob Sasser
Thomas Saunders
Carl Zeithaml
Thomas Whiddon
Dollar Tree Headquarters Brands
Dollar Tree does not specialize in personalized brands. The company offers name brands and generic brands, but none are produced by Dollar Tree headquarters.
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Hello, I’ve been shopping at your Brooklyn New York location; located at 680 meeker street. This store is located near a very popular Brooklyn area. It’s a shame it’s now turned into a dump. Shelves are never stocked, almost all items are still in boxes. The staff isn’t terrible, pretty friendly for the most part but a lot has to change in this store. Very unkept. STACK THE SHELVES so people can actually buy things!! Hopefully this message doesn’t get disregarded like all the rest seems to have been.
I really think you should have your stores open 24/7. That way, I can interact with your high quality workers around the clock.
Dollar tree in Eastover shopping center is very unprofessional ,the lines are always crowded with no help or support from management, i have seen managers on there personal cellphone at the register,while helping customers, the items are never stocked the store is just a mess.
Why are all dollar trees not the same? Some ckise at 8, 9, and 10pm. They are not full stocked of all items as diyers show on YouTube. There’s alot of stuff that they have and the 6 around me do not. Any answers. And why is there not just an email address instead of of all these hoops to jump thru to be able to contact corporate.
Wow!!! worst experience ever at the Tooele, Utah, Dollar store.
They rang me up for an extra item. As I was standing in the line, I told them of their mistake. They told me to just go and get another one. I proceeded to them that I teach a class and I only need the amount I got. They then told me there was nothing they could do because they Do Not give cash back. I said it was your mistake and they should be able to do something for me. She called her manager and her manager said “we DO NOT give cash back.” I raised my voice slightly and said this is your mistake and you should be able to do something. She then got angry and told me to stop yelling at her. She then called her Manager who Knew nothing of the situation and she walked up already heated, the first manager said that we wanted our money back for an extra item that we were charged for. She got extremely upset and said “WE DO NOT GIVE MONEY BACK SO I WILL HAVE TO GET IT OUT OF MY OWN POCKET!!!” She then storms off into the back of the store. When she comes back, she says look you get extra change and she throws/slams the money into a box that was on the counter. (Through my eyes as a customer, why did the top manager at work, not respectfully hand me what I overpaid, instead of throwing it at me like I might see an upset child do to their parent?) As she turns to storm off, she says in a huffy voice have a good day. I told her that I have change that I can give her, she says no, have a good day, storms off and pushes a box off the nearby shelf as she returns to the back of the store. I turn to my husband and say wow, I deserve some respect, and the first manager says “we deserve respect as well” I then reminded her that I didn’t raise my voice, until they told me, there was nothing they could do for me! Before I left, I asked for the Corporate phone number. The middle manager looked it up, wrote it down on a paper, and gave it to me. I appreciate that. I called when I got into the car in the parking lot. I discovered there is actually no way to talk to a live person on the phone. I left a detailed message and was cut off, as I had maxed out the allowable time on the recording. I left my contact information and I am still waiting to hear a response from corporate. I am now also posting this to the corporate website as well.
Hello,
I have been shopping at your Dollar Tree in Logansport Indiana for about 5 years. I
have seen it go from a GREAT store (neat, clean, helpful associates, quick checkout)
to the worst looking Dollar Tree I have ever been in. The shelves are NEVER stocked,
boxes sitting in the isles on carts, and the trashiest floor and shelves. I am very disappointed
in whoever the management is and haven’t one closer. So I continue to shop there, but would
buy a lot more if it was available. You should check this store as I am not the only one who thinks
this, have had other customers comment to me also. This store is definitely giving you and your
business a BAD reputation.
Thanks
faithful customer who also orders online
Patty Petty
To Whom It May Concer:
Today 10/29/2019 at around 9:00 am my friends and I were at the Dollar Tree Store #3583 at Hartford, CT 06106; and as we approached the cashier (a female Hispanic young woman) immediately started disrespecting us and giving us attitude.
While it was my time to pay for the items, the cashier decided to stop scanning my items and go and help another person who was not inline.
Since she has done this to me in other occasions while I am shopping there, this time I was not going to remain silence about this.
When I told her that she should finish with me before letting me there waiting, the cashier began to use profanity in Spanish to address me and my friend (my friend was Spanish speaking): She said “you should leave this place you dirty dog.”
I am a disable Veteran who have been spending over $300.00 dollars a month at this store since it opened 10 years ago.
I think that this cashier should be removed from her job.
I am an ex-Assistant Manager at Walmart, and this is a racist person that you should not be working at your store!
I was at Dollar Tree #2928 located on Grant Line Road , in New Albany IN today. I arrived at 8:45 a.m. There were 2 Dollar Tree employees standing out in front of the store, talking to a lady in a silver grey vehicle. The lights came on in the store. I checked my watch 9:00 a.m., neither one of the employees went in, they kept talking and smoking their cigarettes. I waited until 9:10 a.m. and they were still smoking and talking. That is not very good business sense. I will not visit that Dollar Tree again!
Hello To Whom it may concern,
Me and my children went to the Dollar Tree in Lafayette Indiana store number 6905 on 10/19/19 to purchase flowers for our loved ones graves. At the checkout the manager was standing at the end of the counter talking to the cashier and started yelling at my children whom were at the end of the checkout aisle because my son had a ball playing with it, I told her I would handle it and asked my son to put the ball down and not touch anything, my son put the ball down and my son walked out of the store and my daughter grabbed our bags and left the store as well. I proceeded to pay for the purchase and while at the door, the manager was talking bad about my children to the cashier along with other shoppers, I asked her not to speak about my children to anyone other than me and she proceeded to yell and let me know my children were banned from the store due to my son playing with this ball. I shop at the dollar tree several times a week and see children playing with balls and other toys all the time and have never heard this particular manager yell at any of those children and I do feel as though mine were more targeted because of the color of their skin and feel this manger was discriminated against my son. I wouldn’t say this if I didn’t feel this particular way but since how she don’t scream at other children that’s doing the same in the store and also banned my children due to this, and again I’m in that store several times and see this. I will be filing a complaint for discrimination and seeking an attorney.
Thank you
My 75 year old mother went into the Dollar tree in Iuka MS today. When she got to the register and paid they informed her they were out of bags to put her items in then the clerk proceeds to point to a enormous pile of Halloween bags that could be used my mother thinking they were offering them for free since it was the dollar trees mistake left with her things in a Halloween bag when she looked at her receipt they had charged her for it. My mother is on a very limited income and every dollar counts. It is my opinion that they weren’t out of bags at all but trying to push these Halloween bags on people which is nothing more than fraud. A dollar might not seem much to people but to a senior citizen who can barely pay for her medication or food that dollar means a great deal. I am very upset because my mother got upset and I would appreciate a response explaining the reason why something like this would happen.
I was just going to tell you Melony Jones is still in your merchandise and selling it
Today I went into the Dollar Tree on 1360 N. State St. Provo, Utah (my receipt says store 2626) I just wanted to say that my visits here (which are frequent) have been such wonderful experiences lately due to that sweet cashier named Karen. She is always so helpful, and so kind, she has the best customer service I have seen in quite some time now. Karen takes the time to show us where to find an item instead of sending us on some wild goose chase. My husband and I think she is just truly a wonderful asset to your company.
On October 11, 2019 at around 6:15 p.m. I walked into the Dollar Tree on Alamitos and 15 Street in Long Beach with my two service (who are yes, big dogs because I need them for mobility). I was standing in front of a display with each of them at my side when I heard a woman yell in a very rude tone from across the store, “Are those service dogs?” Startled I said “Yes” She aburpty replied, “Where are their tags, where are their registrations? I need to see them!” I informed her that she did not need to see them but I will get the information from my phone. She was very agitated and said that I needed to have that information and that she needs to see it. I informed her that I was locating it again and in a raised and very rude and racist voice said, “I’m going over there when you find it I need to see it.” I told her that I was going to get the items that came for and when I go up there I will show it to her. She walked away mumbling utterances to the effect of “two service dogs, who needs two service dogs?” “They are big dogs, why does she need two service dogs?” “Dogs intimidating the customers.” which I said excuse me, my dogs were not intimidating anyone. She responded with the hell they weren’t how do you think I knew they were here? I said they are service dogs for mobility, they don’t intimidate anyone. I went to the end of the store, stopped and said to myself, I am not going to buy anything here. I walked back up front and showed her my phone with had a picture of my dogs, their registration, and their certificate. Before I ever got to the certificate she asked me what I was showing her and I told her that this was the information she said I don’t want to look at any pictures ok never mind, you can stay this time but the next time you come in both dogs will not be allowed. I said excuse me! I asked her what her name was and she said Amber I asked her Amber what? She said Amber. I asked her if she was the manager and she said yes and I informed her that by law she has to give me her full name and she said Amber Washington. I said Thank You and I left.
Living only 1 block and 1/2 away I went home printed out the information and went back to the store and handed her the paper copy of my dogs registration. When I walked in she looked at me and said very rudely Can I help you? I said yes here is the information for my dogs please make sure there is a copy in the office. She said she would take care of it. I asked again to please make sure that a paper copy is in the office she was rudely responsive and said it would be taken care and I asked nicely again to please make sure it stays in the office and she said, “Man don’t push it lady I wouldn’t push it, you are punishing it!”
I said excuse me and she said man what is your problem and I asked her what is her problem with me. She walked away and said take it up with HR.
I have been going to that Dollar Tree with my dogs for several months now. I have lupus, Fibromalgyia, Nephropathy, and Osteoarthritis. My dogs help me with balance and getting up and down from a sitting position. They have been service dogs since 2009 and 2011.
I do not have to explain why I have to service dogs and I do not deserve to be talked to or treated in the manner. She was rude and disrespectful from her comment.
I will be filing a complain with the ADA and I will be seeking legal advice and not only did your employee violate the ADA laws she also was very racist.
What she did was wrong and very respectful.my opinion feel that service dog owners need to understand that their paws need to be wearing their vest it’s very important their papers/tags in the pocket of the vest in case anything happens..other then that no one needs to know why you have them.none of their business.
Do think the ADA needs to fix this cause people are thinking small dogs can do major services and many of them aren’t service dogs and that’s not right,cause takes away from those who are and doing their job and that’s not fair. We had a lady in my store do this to her very small tiny dog and ripped him out of the cart threw him in the car,we called the cops cause you don’t treat your paw like that,I’m an animal lover and all for their rights but don’t agree with people lying that their paw is a service Paw and their not, makes it hard for those who are.this lady on the other hand should be fired cause you shouldn’t have gone threw that plus you have been going to this store for a while also hope dollar tree is going to do something about this.
store #3797
I was there Saturday 10.12.19 just to pick up a few items and when waiting in line for check. the Dollar Tree cashier, Jordan, had an attitude and showed it. He was mouthy and throwing the items after scanning them. When I got to the check out he snarled a negative comment when that customer left. I didnt say anything i just observed his actions and mouthiness tossing each item I had across the scanner, throwing them in the bag. I paid and left but was so mad I contacted the manager Cathy and let her know this associate treats the customers like crap and bad mouthing them, tossing theirs items when scanning throwing them into a bag. I told her I will NEVER return to this store because that employee JORDAN acting like an a-hole to customers. IDC how much the cost of items being purchased. There has been a lot of complaints in Google reviews regarding this employee and manager. I dont know who the Area manager is but this is ridiculous behavior and there are people who would love and appreciate having a job! Google for reviews: dollar tree flower mound reviews
I work at your Weston store and regularly shortchange the customers. They are so stupid and can’t do basic math, so I keep the change. Some of these pigs buy so much candy, they need help to carry it out to their car. This is a great job!
Good Morning, I was in the Dollar Tree in Marlow Heights Shopping Center in Temple Hills Md. while in there the first time there was a Mouse running around and I ran straight out of the store, and did not return for a long time, and I was told that they cleaned up the store, so on yesterday I decided to give it another try, I just wanted some Index cards but when I walked through the isles they were a complete mess, Boxes on a cart just waiting to tip over on someone, I have pictures because I thought it was the most disgusting place to be opened for business, I’m not sure how your sales are but I couldn’t buy anything from there, they need to clean up that place it was horrible. Please do better in our community.
Hi Kevin, reaching out to you to let you know of what I witnessed yesterday in your new store in Dawsonville, Georgia. Been only open for maybe 2-3 months. The manager is in left field. Yesterday, being Sunday, people are out shopping. I picked up 7 items and waited in line with just one cashier for over 10 minutes, while the manager was hiding in the back of the store. The cashier, seeing the one line, should have immediately picked up the phone and asked for assistance. She did not. As I got closer up the line, I asked her if she was the only one working, and suggested her to call the manager. Of which she did. Still no manager showed up. I asked her to call her again. By the time the manager showed up and opened the next lane, I was next in line to be checked out. The manager, instead of asking to take the NEXT customer in line, she instead, just said “next person.” I said to her, while her back was turned to me, you need to ask for the next person in line, which would have been me. She never acknowledged me. I will stick with the 2 other Dollar trees in Cumming, then return to this store that is run by a complete imbecile. Please pass this email along to someone that will address this employee of yours. Check the cameras out. Approximately 2:30-3pm, EST. Thank you.
Thank you Kimberly. It breaks my heart to even think of working somewhere else. I started working here when it turned from family dollar to dollar tree. Ariana Carrillo, the manager at that time was the best yet. Now the only kind of management we seem to get are thieves and liars but to have a DM that has us working like dogs to shave hours just to get a bigger bonus is ridiculous. Everyone seems to have lost sight of the bigger picture, to run a clean, well stocked store and to have happy, satisfied customers. Hopefully they will get back on the right track soon. I cried so much when I was let go. I hadn’t worked for over twenty years because of acute anxiety so I feel like this store kind of saved me and gave me confidence. It feels like I just lost a family member but I’m sure they don’t care about that. I am looking for another job but for the sake of justice, I want this job back. I have already been appointed an attorney for this matter. Someone has to show them that this is wrong. Thank you for commenting on this. I have yet to get a response from Mr Philbin or HR.
The dollar tree located in Middletown, KY is in horrible shape. There is nothing on the shelves. The floor is dirty. Bathrooms were horrible. I wouldn’t even let me dog go in there. There was no manager around. There was two people in there working their butts off.
dollar tree on 7th ave s in myrtle beach has a horrible store manager. i was in there this morning and i heard a employee cussing and screaming at other employees, i couldn’t believe what i heard, when i asked a associate to speak to the store manager they told me that was her, christine i believe her name was. i said in disbelief the manager is screaming and cussing across the store, what a role model for the other employees. ive never seen someone act like this in their work setting. what a embarrassment to the dollar tree company. next time i go in ill male sure to get recording of it. some people are not leaders and this person def isnt. you can do better dollar tree.
I also had a terrible experience at a Dollar Tree located on Pisgah Church Road in Greensboro, NC. I called the phone number for the Dollar Tree Support Center and left a detailed message along with the info from my receipt. It’s been weeks and nobody has called me concerning this. I was treated very rudely and for no reason I can think of. I was polite. It was very unprofessional and uncalled for.
The Dollar Tree in Leesville , La. Is a big mess. The shelves are all cluttered. Boxes are sitting in the isles They have buggies sitting in the isles filled with junk. You drive up to the store and the employees are sitting outside smoking. You cannot push a buggy in the store unless you clear a path first. Do y’all check these stores every so often ?
I can’t believe that dollar tree doesn’t have a corporate email for comments and concerns… I suppose that should be a red flag.
I usually love dollar tree. But I went to one today (state street, westerville Ohio). I eau m was waiting in line, the woman in front of me had a whole cart full of stuff. I knew it would be a long wait. However, there were THREE other employees not working registers. One of them, a dark haired woman, disappeared (no idea of she was off for the day or not). Another female employee, older with short hair, disappeared for a few minutes, then returned, I never saw her do work. The third, a light skinned woman with pinkish hair, was on the phone. 2 women entered the store needing balloons. I have no problem with the employee helping them get the balloons, as customers are not permitted to fill them. But then, she took them to a register to check them out. Nevermind the fact that I’ve BEEN waiting, and was still waiting. Nevermind the fact that there was now another customer behind me waiting. Nope, the employees did nothing the whole time I was there, then one of them helped people who had just walked in. That is so rude. So, I threw what I was purchasing on an empty checkout counter and left. I will NOT be going back to that one. And tbh, NOW im annoyed that there’s no corporate email, and I’m probably not even going to get a response.
For what it’s worth, the cashier (a man with dreadlocks) seemed really friendly and was working as hard and fast as he could. Though that should have been unnecessary as there were THREE OTHER EMPLOYEES not doing shit.
The same thing in Lady Lake Fl. Store No.4306. Owners please stop this bad management problem with your stores.
Now they are out of things all the time. And the back room doors are open and you look in and it is a complete mess. No organization! The shelves are empty and then when there is something it it not organized. What is the problem with managers? If you need more help then train them and put them to work. Train theses people! Let the store have products that people want to buy like it use to be. This store is the worse one I have been to for shopping and wanting to check out. Never enough cashiers or supply’s on the shelves. So that should tell management it is a busy store so keep it supplied and cashiers working . The other Dollar Tree Store No.4331 can do it ,why can’t they? I’ll answer my own question! MANAGEMENT IS NOT DOING THERE JOB AND THE WORKERS ARE NOT TRAINED AND THEY NEED MORE STOCKERS TO GET PRODUCTS ON THE SHELVES. PLEASE SO SOMETHING WITH THIS STORE NO.4306 OR JUST CLOSE THE DOORS……..
After writing my own concern about Dollar Tree. I started reading more complaints of others with Dollar Tree stores. It is so wrong to hear all theses bad things with theses stores, and upper corporate doesn’t do any thing!
Or maybe they do! If I were them I would be embarrassed to have store no.4306 in Lady Lake,Fl. They need to close it or get it in shape…….
Your store in Springfield has a horrible smell in it. It’s coming from the manager as he doesn’t bathe on a regular basis.. It really makes shopping there unpleasant.
I have tried for days now to find out what stores in my area are considered the Large stores. I have called home office and been on holdforever anf have called several stores but nobody knows.I live in the Kansas City Kansas area.so could you let me know what stores are large ones in a 50 mile radius from zip code 66030.Thank you
If there was an option for negative stars I would choose it on friday 9/13/2019 i was verbally threatened by trina and raymond and then followed out of the store by raymond screaming and spitting in my face continuing to threaten me the manager michael stood around and watched and told me if I don’t like it leave the store lovely customer service don’t shop at dollar tree unless you enjoy being threatened by their trash employees dandre was so calm during the entire situation so if you have to shop at dollar tree in Ocean Township NJ make sure you check out with him to get the respect you deserve as a customer
Hi,
A new Dollartree opened up down the street and I went in to check it out. It was was very clean, well stocked and the employees were incredible polite and courteous.
But seriously…. it was a shithole and is in the same crappy condition that all the other stores are.
Walking into the building gives me a rash.
The store in Kennet, MO 63857 has very poor management and the store has boxes from weeks of stock not shelved just sitting in boxes piled in corners of the store.. the store never opens on time loses hrs earlier than its posted.. this is such an inconvenience for ppl that now have to drive 45 min to the next Dollar Tree.. please do something for your loyal customers bc this should be unacceptable!
Twin Falls, ID 83301. The dollar tree is completely ridiculous. I understand everything is $1, but that should be no reason to hire completely rude employees && management. The store is a complete disaster. There is garbage everywhere, all the items are out of order and thrown around in the floor. I think Dollar Tree corporate needs to get to the bottom of this and have cleaner more organized stores nation wide. I think you should take more pride in your company and make it an enjoyable place to work so your employees are happy. And once your employees are happy they will treat the store with respect and take better care of the merchandise.
Could not agree more. I am a current employee and have said this from day one. Dollar Tree does not provide enough hours to staff the stores accordingly. Retaining employees is a joke due to the lack of hours and hourly wage. Dollar Tree needs to completely change their business model to focus on employees, their stores, and the customers. Without the CUSTOMERS, Dollar Tree would have NO stores. They have completely lost sight of this for the greed of money.
evert you hit the nail on the head and they don’t know what to order for the store’s always getting to much of one thing and not enough of others there is no consistency
HI I HAVE A CLAIM NUMBER AND I BEEN TRYING TO SEE WHAT THE STATUS OF MY CLAIM. IT HAS BEEN 2 AND A HALF MONTH .NO ONE HAS GOTTEN BACK WITH ME. THE SHELF FELL ON MY FOOT IN COLUMBUS MS 45 STORE..AND EVERY TIME I CALL NO ONE ANSWER OR SWITCHBOARD OR OPERATOR SWITCH ME TO MAIN OFFICE AND NO ONE PICK UP..
My claim got got denied an no one contacted me telling me the reason why I had to contact them . I hit my toe on a peice of broke tile an had to go to the ER an missed work an had to get a tecnus shot because the floor was so dirty .
Did any of you get an address or FAX number for the Dollar Tree or Family Dollar Store. I am having the worse time. The store location will not give me the time of day. If you can help, please contact me. Thanks.
I live in Massapequa Long Island New York and all the Dollar Tree stores in my and surrounding areas could be such assets to our community if they weren’t pig sty’s. It is disgusting in the stores, especially the one on Hickville Road, Seaford/ Massapequa. There is products all over the floor on top of a very very dirty and sticky carpet. It is a fire hazard just to walk through the store. We do not want a store like this in our neighborhood, clean up your act before the fire dept closes you down for unsafe practices and filth.
Who is running the Dollar Tree in Erwin, Tennessee ? Who ever it is, is running it in to the ground . When they first open it was a super nice and well stock store but now it looks like a run down storage building . It a shame everybody in Erwin is now driving back to Johnson City, or Elizabethton to shop at Dollar Tree .
Dollar tree at 1060 Wilbraham St, Springfield MA locks it’s doors before closing time. I went there at 9:55 pm for an item I needed and the doors were already locked with customers inside.
I went into my newly opened Dollar tree I’m my town in Elba . Alabama . They keep the store clean and nicely stocked . My complaint is the cashiers , on multiple occasions I’ve been checking out and the cashiers are talking to other customers they know personally and using curse words !!!!! Cursing in front of customers
I have a complaint about the Dollar Tree 3771 General De Gaulle Dr, New Orleans, LA 70114. The place is always filthy and the ceiling is always leaking water. I have purchased snack items on two different occasions and both have been stale. I have started paying attention the the expiration dates on your products now, because I have seen a lite of expired stuff sitting on the shelf 3 months pass the due date. I have been going to this dollar Tree for at least 7 years and I have always had my booksack purse that I used and never had a problem until some employee 2 weeks ago going to tell me, I had to leave it up from. I told her that I was not going to leave my purse in the front of the store and I have not been back sense. If one of the district managers would come to this store, you will find the employees acting as if they are on some type of vacation, talking loud, getting into personal business conversations in front of employees.
Today I went into the Wells, Maine store and it was disgustingly filthy. We are a tourist town and there was a lot of tourists commenting on how filthy it is! There was merchandise scattered all over the floor and Candy on the floor and it looked like it hadn’t been cleaned in a year. The shelves had very little on them but the ladies were trying to stock them but there was only 2 working. I think if your company had better incentives, maybe people would enjoy working there. There was NO need for it being that filthy!
On 9/02/2019 at store #187, I purchased 4 of new plastic Unicorn play figures called Unicorn/Licopne – ISBN #639277744692, thinking they were especially cute. At $1.00. per toy, I was of course charged the regular Michigan sales tax of 6%. Then I was changed an additional 24 cents under FIREWORKS FE, which doesn’t make any sense, as these toys are not fireworks! The cashier said they had to charge that fee since it rang up that way! Is this even legal? Has anyone else ever had this happen to them at “Dollar Tree”?
I jus t wanted to tell you that the clip clicks pens are GREAT !
Although the clip snaps off sometime the write very well !
I make special trips to pick these up I work in retail also.
I go to restaraunts and the servers are using your pens!
It’s a great topic of conversation
Heads up These wonderful pens are being replaced by some cheaper gel pens
That don’t write very good at all, They look almost the same
but are trash!!! Trash ! Trash !
I would take 7 for a dollar or even 5 for a dollar before buying these!
Please dont change Pens!
Thanks
Dean Graves
On Wednesday September-4-2019….I went in the dollar tree in Atl store num..3667.me and neighbor walk up to the check out not really look at the light…The person who was stand there let us know that she was closed and had been there seen 4 in the morning this person cuss me and my neighbor out so bad ans came around the register and out side to fight us and had the nerve to call the police.. When she was rhe one calling us bitches. brokehoes.. She showed her ass…
Today I came in the store in Mansfield . They always have one lady working by herself the mangers always are on break and in their office not being team players I was in line for a long time which is horrible . Please fix your store ASAP this is the only dollar tree by my house . This one lady I seen her all day without a lunch break . There needs to be more people helping and the employees need to get paid more than 8 dollars . So
Upset smh Mrs Tina needs a raise she’s a team
Player and always at work . Store number 3963
Hi, my name is Scott Mccoy,i work at dollar tree ware house in cowpens sc,dc11.they have use on over time ever week.the problem is there not paying use all are money.my check was short 2days and a few more assosiants.so i went to hr and the told me. to take up with my manger so i did.and they found a shortage of three days so she sent it back to hr and he said for mangement to sit down and go threw all my time.so when i came in my manger said he has no ideal what im taking about,so basical i went threw all the steps with know out come. cowpens dollar tree has the worst leader ship team i have ever seen.so i hope i can get my back with this email.and i hope mark valinetine gets to read this.it makes me not want to do overtime anymore because of this,you guys need to send some one in to check it out basical ever one is leaveing. it has the worst turn over because of mangement. they are giving out accountabltys for thing that are over a year old they tell use we are playing catch from the passed year.thank i hope this get to the right hands,
I called the Dollar Tree in North Brunswick, NJ and was given the nastiest attitude a lady named Elizabeth who picked up the phone. I was previously at a “Party City” and was told that there was a minimum I could buy at their location because of a helium shortage. So I decided to see if this was the same at the “Dollar Tree” and Elizabeth spoke to me as if I was dumb and hung up the phone on me the first time, then I called again to make sure there was no limit and she hung up on me again without letting me explain the reason I was asking. HORRIBLE!!
Dollar tree views on workers as a thief glad for termination if we have many over rings district manager say they fixed register add zeros etrax the workers have shit hole Equipment to the job the way the company wants and sad when manager comes to work in bed bug clothes employee is let go when speaking to manger store infect it with bed bugs
at Store #3105 i noticed in the flatware section, there are 500 butter knives and no forks or spoons.
it has been this way for months. the reason you are not selling the knives is because you don’t have fork and spoons.
every bin is full of butter knives.
i mentioned this to the manager and she was dismissive.
like she does not care or is unable to do anything about..
this store has been a mess for a while sometimes it looks like its been ransacked
also there are never more than 2 employees there. nobody cleaning or stocking
one cashier and a manager hiding in the office.
Mr. Sasser, My Name is Henrietta, I have been a customer of the Hattiesburg, Ms., Dollar Tree for years. I have watched this one location going down for years, as I have read reviews of complaints of other Dollar Tree Locations in other States, seems it’s just not one location with the issues!!! But, I walked in this one location, in Hattiesburg, Ms., just liked someone cut a lightbulb on, the Store Manager that has been hired has done a Suberb Job, with who she has recently hired this Store once again looks Awesome, and I don’t mind shopping there again!!! But, the Manager was fixing to Walk out and quit her Job, I with the help of the Lord, encouraged her not too!!! The Officers of the Dollar Tree Need To Go Work Your Own Stores, (Under Cover Boss), then and only then can you know what you guys expect from your Very Best Managers, especially when your Store Location is not the Best, and the Shop Lifters and Homeless are your Number One Patrons!!! And you expect Managers to keep Loss Down!!! Officers Wake Up, and Do Something For Your Stores, You Will Never Keep a Good, Honest person who takes care of your Customers, and Your Store likes it’s their own!!! The Parking Lot of the Dollar Tree in Hattiesburg, Ms. is Horrible!!! I’ll close for now, but I hope this Sheds some light!!!
Hi mr. Sasser. I was wondering if there is a number where i can actually talk to a human in HR. I keep getting the same recording over and over but get to talk to no one at any time. If not or if i cant get the info i need is there an email i may contact you at? Thanks i would really appreciate it if you could help me.
Store #43 in Westminster, Maryland, is appalling. The store’s carpet is so filthy and stained and don’t want to shop there any longer. Corporate should be ashamed to have a store in such disgusting appearance. No problem with personnel, it’s the store’s appearance that is so repulsive. No one should have to work under those conditions. Shame, Shame, Shame
On 08/25/2019 AT 16:03 I visited my local Dollar Tree with my son that is 8 years old. I was very please to have found the item I was looking for right as I was about to check out my son had a small size Childs play ball that he had picked out and bounced for the first time while in the store and he was yelled at by the cashier Dominique and told to “stop bouncing the damn ball”. I explained to the cashier that that was his first time bouncing the ball and that that was no way to talk to an 8 year old child and that I would tell him to stop, I also did hear other children bouncing a ball in the store I asked her why she was not taking the other children to stop and she yelled at me and told me I will tell them too just as I told you. I was so disappointed this has happening in a full store in from of so many people and my child, I asked for corporate number or a district manager so that I could explain my concern and she told me “you can Google it because I am the manager and that she was done talking to me and to just answer the questions on the pin pad”. I figured there was no-one I was going to be able to talk to and was so embarrassed that I asked the other cashier if there was a manager I could talk to and she also informed me that Dominique was the manager while she laughed, I told her thank you and walked out. I will be following up with a call to Dollar Tree corporate and with an email as well. when I got home I had to explain to my 8 year old how treating people that way was not acceptable in any way. I will never return to my local store. I would appreciate someone to contact me regarding this horrible experience.
I would like to speak with someone regarding why the location on Franklin Avenue is closing. This a media request for Minnesota Spokesman-Recorder.
I thought going to another Dollar Tree store would be a better experience but no….Store Number 800, 1396 Berlin Turnpike, Wethersfield, CT was just as awful as the store in Newington, CT. I don’t think you read the complaints or comments left by your customers or you would have done something to rectify the problem of the stores being filthy, empty shelves, items on the floor…just a real mess. Maybe it is time for you to go out of business as you don’t care about your customers or stores.
I went to fill out an application for employment and would like to know why, in this day and age, with malware, spyware and the like, is Dollar Tree making it mandatory to put one’s social security number on an online form? That seems to be a direct breach of confidentiality in prospective employee personal information, considering how breaches happen all the time. Would you please reply to me on this question.
Please hire my son as a manager for one of your stores. He is mentally disabled but still knows it all. He is a perfect Dollar Tree manager candidate.
Maybe Dollar Tree should read their own Mission and Value statements daily until it is understood throughout the company and followed by all employees.
Dollar tree views on workers as a thief glad for termination if we have many over rings district manager say they fixed register add zeros etrax the workers have shit hole Equipment to the job the way the company wants and sad when manager comes to work in bed bug clothes employee is let go when speaking to manger store infect it with bed bugs
I get a lot of emails from dollar tree, but do not get the ones for customer appreciation day. This year, I was carefully watching and did not get it. Then earlier this week when I saw that it had happened a couple of weeks prior. Why am I not getting the emails?
Your Franklin New Jersey store is no longer safe. I see not only do you employ violent criminals, you make them management. Your assistant manager M. Griggs has been arrested multiple times for domestic violence against more than 4 women in the past 5 years. How dare you put him in a public position. You should be protecting the women in your community and you instead hire and promote violence against them. Its truly sad. He has documented violent delusions towards strangers and yet you allow him access the the public. I will be notifying his other victims to keep them out of harm’s way.
I am writing because I have been having problems with my job at the dollar tree in Las Cruces New Mexico. address 2190 N Main St.. they have been paying me late and changing my paydate and they refuse to let me see my schedule or print it out they simply say they cant.. this is all very unprofessional.. I’m only allowed 20 hours a week and now they’re messing with that so I only get 4 hours or 8 hours on my pay stub and it’s not right something needs to be done I don’t want them walking all over me and I refuse to quit please help…
Turn them into the state labor board report your wages too them only if you have told them about this if not then contact headquarters.
Dollar Tree is one of my favorite places to shop…I like it so much that I have invested in the company. Today was not a good day. I visited the store in Newington, CT where I most frequent and I walked out. Shelves were not stocked. The floors were dirty and a mess and the employees working there had two speeds….slow and stop. The line at the register…the one register open was taking so long that I put my three items back. I only decided to purchase those three items because what I was looking for was not in stock and since I was in the store why not purchase these items for back up.
I went to dollar tree on the 7/26/19 the store address is 1516 Brightion Road Pittsburgh PA 15212 store 5828 I talk to the manager of the store He told me there is enough he could do about but I was there and I pay 137.50 for my stuff and I don’t have everything I pay for I called The corporate office but no one answered I feel like if it was them that paid $137 and 50 Cent that they paid for
I want to file a complaint against a store mamager in brooklyn ny,hes very rude to hi customers and employees hes even doing things that he shouldnt be doin the can probably get him fired,what can i do so corporate or someone high enough can get a hold of this situation
I want to file a complaint against my manager too.How do I go about getting this done?
Labor Board
Hi… I just went to dollar tree on 865 Erica Lane in Yorkville iL. Worst service ever. The cashier(Debbie) gave our bag to the next costumer and when we she call the manager (Michelle) she said that there was nothing she could do even tho we bought it less than 4 mins ago!! She didn’t grab our info at all and she spoke in a very harsh way to us. PLEASE!!!! People..have a better costumer servive. We lost our money but we’re not going to leave this undone. Have a great day!!
I had some questions about being rehired please call or email me back ASAP
Today, my husband went to Dollar Tree hoping that he could get some supplies and shoes for my daughter, who had gone to a birthday party the night before and lost her new shoes with her father. When he brought her back she did not have shoes on, so I went to work and he went to Dollar Tree to get some shoes for her, The dollar tree located in Hastings, NE 68901. They were told they could not be in the store because my daughter did not have shoes on. WHAT?! Health Codes and OSHA have NEVER stated that having no shoes was a hazard. ON TOP OF THAT, SHE IS A CHILD. 4 years of age and we were PAYING CUSTOMERS. I am incredibly dDollar Tree, was on of my first jobs growing up, and I always ALWAYS go there. They made my family feel so not welcome, and they were being stared down like a couple of criminals. It was incredibly demeaning and UNCALLED for.
why is the store ,in the Southgate shopping on Ryan st. in Lake Charles La. open it is always empty when asked they say we are behind. I have gone in 3 tines a week for four weeks and the buggies of product are still in the isles are in the warehouse. I want puzzle books and several other things and they have been empty for 4 weeks.
Same way in West Columbia, SC location. None of the fall items are out as of 8/3/2019 and every isle is disheveled and not stocked.
I think you should consider keeping your stores open 24/7. I know that there have been many times, I have run out of ‘lady products” at 3 am and am forced to buy from a pharmacy, You should carry liquor too, I bet it would be a huge seller after midnight.
I just want to say that I love Dollar Tree!
I would buy all my clothes there if you sold clothes. I already buy all my food there.
Will you be my friend?
Dollar tree in Lawton, Ok. Will not give back change, you have to have exact change.
8482 E Marlboro Rd ste e, Farmville, NC 27828
This store is refusing to let anyone under the age of 18 in the store unless they are accompanied by an adult. Both my daughter and son walked to the store and were told to leave because they didn’t have an adult with them. Are they allowed to do that??
Does the building say “Dollar Tree” or “Daycare Center”?
Figure it out, Einstein.
Sir, I take stronger issue with your
remark. The ages of the children
we’re NOT mentioned. A more respectful question would give a picture on the ability to conduct themselves in a responsible manner.
In the 21ST Century PARENT’S are less likely to allow their children
to roam the streets. If the store’s restrictions are legal IT SHOULD BE OPENLY DISPLACED IN MANY AREA’S
to assist in prevent anyone from
embarrassment on any sides. We have become a new kind of NORMAL
AND I REFUSE to turn my back to WILFUL IGNORANCE of thought and deed.
Sincerely, N. Friedman
I’m not able to make any correction to my comments. The Dollar Tree
has covered the screen.
07/25/19
Dont ever go here,2500 Whaton st Philadelphia pa.cashier just skip you on being next in line to open another register and I been waiting for 12 mins online just to checkout
I went to the dollar store in Central Square Ny and this girl named Christine works their and i always get picked on harassed, and she tried to trip me when i went to dollar tree on July 2 around 8pm i went shopping she chased me around the store bossing me around saying that i cannot be talking loud then i told her that she needs to stop saying stuff to me everytime i go to this store then when i look in the candy isle she tried to trip me she put her leg out and said that i cannot come through because i had a disagreement with someone in the store she got in my business and said i couldnt get through.
I recently applied for a job at your branch in SC, cowpens wearhouse. I’ve already had my interview just waiting on my background to come back it’s been 5days now I was wondering if maybe it as been lost, or misplaced. I m so very eager to start working for your company and thank you for your time.
Hi, my name is Joel Neal. I have witnessed not too much support in the westside of Phoenix/ Glendale areas of Arizona and would like support from the local Dollar Tree to give minimum donations in which will support my back pack drive that i am conducting at the end of July for the community on this side of town. Im not asking for money, just school supplies which will help many families in the area. I would appreciate anything Dollar tree can do to support this dream and in which some may call it a blessing. Anything you can do would be appreciated.Thank you for your consideration.
Pawtucket, Rhode Island.
There is a new Dollar Tree on Mineral Spring Ave, Pawtucket, Rhode island 02860. Since the store went in about 4 weeks ago, the new ownership has neglected to clean up the property, cut the grass and in a very short time the area is becoming an eye sore. I have made a complaint with the City of Pawtucket. Please clean up your area! If your store is to be welcome in our neighborhood, please be a good neighbor and clean up after yourself.
I am a former employee of Dollar Tree and I need to get copies of my paystubs from when I worked for them and there is not an HR phone that gets answered and no response to emails.
Labor Board
Please start carrying StayWet Anal Lube. It’s the best lube on the market. I’ve tried all the various brands but StayWet is the very best. It super slickery, is very cheaply priced and comes in several different flavors. I’m sure it would be a great seller in your stores as most of your store managers seem to prefer it.
What a mess! I just went to order online and I have been charged over $25 for shipping on materials that cost $12! NO NO NO. Then to read they do not offer refunds to be able to provide a cheaper product. BULL. I want to cancel my order (that is not 30 mins old as of this comment) . I will NEVER shop here again. I am livid.
RE: Store # 5421 (1617 SW 107th Avenue) Sales Associate: Karla – visited the sore today 6/19/19 at 12:06 pm
Transaction: 2047 05421 03 2848073
Today my elderly mother who is deaf from one ear, visited the store and the sales associate named Karla was extremely RUDE to her. It is unacceptable for any human being let alone an elderly deaf woman to be treated in such manner! At checkout my mother asked her what was the total and due to her hearing problem she did not hear her and once again asked for the total the sales associate rudely responded to her to look at the screen. That’s when my mother informed her that she was deaf from one ear and therefore was not able to hear her the firs time, before getting the receipt my mother asked her for her name and once again the sales associate rudely responded to her that it was displayed on the receipt to look at it. Stores should have friendly staff that is willing to treat all customers with the same NICE attitude, regardless of age or disability. Please make sure someone looks into this as no one deserves to be treated in such extremely RUDE way. I called the store and spoke to the store manager Johanna to make sure she addresses this individual. I really really hope that someone in headquarters looks into this email to better train the sales associates.
If you work in an environment with customers, it’s the employees duty to provide great customer service. That’s why you were employed because you showed a big smile and a nice personality during your interview. Remember customers may be going through pain or a hardship and will act grumpy. My motto is to always make sure my customers leave with a smile! And employers if there’s issues and complaints, address them and provide training to help employees. A good book or video for training is called FISH.
I have called that number listed twice been on hold for over an hour both times only to be transferred to a voicemail with no name or greeting. I live in Inglewood Ca and I have A complaint against one of the stores in my area. This store located at 811 N La Brea Ave, Inglewood, CA 90302 store number 40995 has really let me down. This store use to be very diverse yet slowly every employee of another race accept Hispanics have disappeared they are now down to one single black employee all the other workers are Mexican. I don’t understand how whoever is doing the hiring became a manger in the first place because this is clearly unprofessional, bias, racist and not to mention I believe it’s against the law. There is more than one of race of people in this world and they don’t see anything wrong with what’s going on, how is their district manager not looking at this and seeing the injustice here. I clearly don’t understand how this is able to happen. I was in the store yesterday and I watched the manger practically slave and speak to the only black employee like crap while she had the new young inexperienced Hispanic boy running the register with the line to the back of the store as always while yelling at her asking how many boxes she’s done then slamming the office door while she was replying. The racism is clear and it’s sad Inglewood is Predominantly black area and multi cultural area this behavior is unacceptable and some one needs to speak up and something needs to be done I’m sure the employee is going to quit soon every time I see her she looks sad and deserves better shame on you dollars tree do better!!!
If you will, please forgive my boldness.
I simply cannot just scroll past your comment without speaking up about this issue.
I can say with significant certainty, from personal experience, that although in another state, the state regulated labor commissioner would be interested in what you are seeing.
Here it’s the labor board, other states title them different ways but it boils down to the same Dept of labor which is federally regulated.
I know they would be seriously interested but I don’t know what section you would speak to.
Thanks for your time and I know you will stay blessed.
How do you know people of different ethnic backgrounds are not being hired? Just because “one black person” is working there doesn’t mean that the store is being racist. A hiring manager should hire someone based on their availability and their resume-not the color of their skin. Maybe people of different ethnic backgrounds do not want to work in retail, or at Dollar Tree. That again, does not make them racist. The true issue here is yes, it is highly unprofessional for a manager to be yelling at an employee. Especially on the floor with customers present. There really is no valid reason a manager should have to raise their voice in anger.
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Could you please hire some more white people to staff your stores? In some stores, it’s like walking into Africa.
Really shaniqua??
You posted a complaint about family Dollar on the Dollar tree website. What an idiot.
Dollar Tree owns Family Dollar.
Dollar Tree owns Family Dollar now
At the Tahlequah Oklahoma location they sell BRIM’s products, is there any way they could start selling Brim’s Sweet and Mild Barbecue pork rinds??? That would be a great seller.
Thank you
The Dollar Tree stores have the filthiest bathrooms in The State of Maine. Especially the So Portland store. Feces on the flush and walls, no soap or wiping materials. The floor was wet due to leaking of some pipe. No one had cleaned there in weeks. Others I have been to are not as bad but still dirty. Evidently cleanliness is not a priority for this chain. I suppose the clerks and stockers hands must be pretty nasty as they have no facilities to use either
Same in Texas McKinney and in Princeton but no and rude employees who feel the need to take calls on their cell phone while checking you out at the busiest time. It’s not ok anytime but get mad at you when you get mad at them for not even acknowledging you.
Oh and let me put in I have yet walked in a dollar tree where the store was not a complete mess, barely room to walk down any isles
The one in Atlanta Georgia by Lee St West End area is always cluttered lines long and one sales person at checkout manager is rude and so are some clerks the managers name is Charlie if you complain he tells you to leaves and don’t come back to his store I think he needs to learn how to treat the customer he needs more training power hungry
I hear you, but why is there feces on the flush and walls. To come to their defence, the customer who had the accident in the bathroom should of cleaned up after themselves. That is discusting to leave for someone else to clean. Customers need to take responsibility for their actions, I know it’s the employees job to keep their stores in order, we the consumer need to be aware that they work for minimum wage and usually they only have 2 -3 employees working at a time. Their job is to cashier, keep the shelves stocked so we have a variety of items to purchase and keep the store neat and tidy so it’s appealing to our eyes. They should not have to constantly clean up after customers that have, (that I don’t give a care attitude). If it got to the point that people didn’t want to work at these stores and they shut the store down, where would you shop to get all these delightful items for only 1.00. I’m ashamed to say…that this comment makes us lower income, bargain shoppers seem like pigs leaving feces in the bathroom and dropping things all over the store. It would make someone wonder what our homes look like.
I’m responding to your view which in my LONG history. One that I retired from. As a supervisor it NEVER accepted that a bathrooms or any part of the establishment to be dirty
cuttered, preventing customer’s the ability to walk around. That my friend is a FIRE regulation. Think about a earthquake or other calamities.
If there is only ONE restroom. The employees do use it. That presents another real problem. As was mentioned by the original author of the letter. AND a SERIOUS HEALTH RISK. The folks at the HEALTH department could fine DOLLAR TREE
and/or CLOSE the store’s that are in unclean and cluttered conditions.
While I have my own complaints against Dollar Tree. I will concluded
my thoughts. Sincerely N. Friedman.
Am I a rehire 7 months ago I was let go am I a rehire or not thank you Barbara email barbbarbsmithsmith7@Gmail.com
The Dollar Tree store manager, Star is unprofessional and rude to customers! She instigates matters when customers bring up concerns, and then tells customers she will show on the cameras that they are upset at the inefficiency and rudeness of her and the staff there. The cashier was getting the scanning of the items all mixed up and there were several charges that didn’t make sense, when the cashier was ringing them up. What a scam by Dollar Tree!!!!! I asked the cashier to put my items in my bag, and to stop ringing things up incorrectly. I asked to speak to the manager, Star and she informed me that she did not have time because she was ringing up an entire other line of people. She was also rudely telling me not to complain about what was taking place. Someone needs to make some changes to the management of that store. Customers should not have to experience these types of issues while shopping there. It turned into more of a problem, because she did not have better customer service skills to resolve the issue with her employee and instigated the situation. This is very unbecoming of a manager.
The Dollar Tree is located in San Jose, CA.
Store #7395
3251 S White Rd Ste 20
San Jose CA, 95148 US
408-238-8002
I’m at the Dollar Tree in Greenville South Carolina .Elizabeth is the employee she has a kids running around in that store like it’s their playground the time here is 5:45 p.m. y’all need to get them kids out that store before someone gets hurt they have into racks and another employee told me that the kids will be there until they close you’re running a daycare or what the store is on Laurens Road Greenville South Carolina
Hello!
I’d just like to make you aware of my experience in shopping at the Millinocket Maine store…. I go in quite often, and I have to say, both employees Lisa and Amy are amazing!!! They really brighten my day when I walk in!!! If I can’t find something, they lead me right to the item, or recommend an alternative! I truely enjoy shopping there when either (or both) are there! Always a smile on their faces, and SO friendly!!
I wish I could say the same about an order gentleman who works there.. I’m not sure of his name, kind of short, I’d say late 50’s, gray hair? He always seems to me to be in a foul mood, never smiling! You need more people like Lisa & Amy!
Thank you!
What happened to the Cafe Al Fresco Hazelnut Syrup for coffee? I cannot find it at any stores in my area. Please help.
Hi my name is Tammy Wallace on 5/22/2019 I visited store
#6907 in 4475 Refugee Rd Columbus 43232, Ohio
614-965-6300
When I entered the store it had customer in two line about four to six each. I got 3 pops and three ice cream bars. Went to the first line, the second line a guy had a cart full of items. Waiting in the line for five minutes I don’t see anyone come back to register light was on # 2 resister waited some more. Finally I asked the guy on register one where was the cash ear. There was a lady who worked at the store who had been sitting in the window on her phone when I came in. I asked the cash register operator on #1 to get the manager. Many of the people from the first line moved to the second line, then the girl who was in the wind came over and turned off the light on the number two register. Who was in the office with another employee? He came out seven minutes later. I told him what was wrong, the first thing he said, “Was I don’t have to shop here”. Then he said, “That register is not open”. Told him that it was open when I came in and the customer in that five left the store and the others moved to line one. He told me I need to be more patient. Then an elderly lady told him that the line was one and that everyone moved. Then he says oh she must have left her light on he was polite to her. Then finally started working. I’ve been visiting this store since it opened and the White lady manager who is usually at the store, was off today she works the register when the store is backed up. Daryl who I’ve seen at one the other local sores. One would think that the Daryl would know how to allocate people into positions to get the job done. Wouldn’t You?
Im trying to contact corporate regarding discrimination. Im having a hard time. Can anyone help?
Thank You
LET ME KNOW HOW IT WORKS OUT BECAUSE I NEED TO CONTACT THEM AS WELL FOR DISCRIMINATION AGAINST ME AND MY SPECIAL NEEDS SON.THANK YOU. GOD BLESS.
I would like to contact them regarding my previous employment. I worked at Rimrock Dollar Tree, about a year ago, and left due to poor management by Holly. This manager was aware of inappropriate touching by 1 Male employee named Rodney. He was asking 2 girls, to rub his shoulders, tie his apron. Girls got SICK of it and reported it to Holly, who did NOTHING. I will talk to him..WHAT? Now I am not rehireable? And a creepy old guy can make inappropriate touching ok, and STILL WORK THERE..NO RIMROCK DOLLAR TREE
Paula, I’m also having the same problem with discrimination when filling out a application out and being interviewed by one of the managers that work there she was very nasty to me and I don’t know how to get in contact with management or corporate someone that can be a little bit better and LaVista, Nebraska
Dear Customers,
I currently work at a Dollar Tree! I can’t say which one but it’s in NC. I have read your comments & nothing surprise’s me anymore. These ppl at Dollar Tree really don’t care about you or their employees. All they want is the dollar, which on average ppl spend $8 in a visit. Now that’s just the average! The employees get inconsistent hours, one week maybe 30 sum hrs, the next 13 hrs! This is just how they wanna use us.. I have worked 6-9 hr days with only one 10 min break! And that break came right before I was to leave, & even then I had to bring that to their attention. As a cashier, I can have a line backed up down the isle & call for backup, but backup doesn’t come (management is nowhere to be found)! We run out of buggies quickly for customers & I run out in the parking lot to gather them. Then I get called into the office for disappearing!! So they see what goes on but they do not care!! I refuse to run out & get buggies anymore, for this reason. The shelves are empty because they don’t schedule enough ppl, the stores are cluttered because they don’t schedule enough ppl, the bathrooms are nasty because they don’t care, the isles are cluttered because they don’t care!! Can you tell? They do not care… I fell in clutter & hurt myself while trying to work. I was told before hand that it was unnecessary for me to clean it up, it was unproductive! So while trying to reach merchandise to restock, I fell! And still they don’t care.. I work because right now it is a little income, until I find something else. The merchandise is crappy, every now & then you will find something good. But for the most part it’s not worth the dollar you spend. That’s why it’s a dollar! And they want that dollar.. Corporate cares nothing about you, the store cares nothing about you & they care not for their employees. But you know why.. Because they know you will return to these Dollar Tree Stores! Fact!! I’ve tryed to explain everything & all I can think of. Bottom line is…. THEY DO NOT CARE ANYTHING ABOUT US, CUSTOMERS OR EMPLOYEES!!! IT’S ALL ABOUT OUR DOLLAR!!!!
One last thing.. When you get to the register we are “required” to ask or push the item of the week. Regardless if it’s to ask you to donate a toy at Christmas, buy batteries or bubbles… There is always an item the cashier will ask you to buy! If we don’t ask, we are pulled into the office & asked why we didn’t ask or sell the push item… Ridiculous!!!
I feel you, But some of the sales associates give the customers attitude because of their frustrations. And that is wrong.
I agree that customers should not get the brunt of the staffs aggravation. I experienced that first hand today.
Close
Just declare CH7
Thank you so much for your honesty! I believe every word. Corporate must not care if someone falls & hurts themselves on all of the junk in the aisles.
Hi Elaine ,. You are so right. Dollar Tree only cares about the dollars that they can get in their inconsiderate hands. They care nothing about to their employees. They expect you to even bring in newspapers so you can wrap customers glass items. They used to supply them but they got too cheap. They also took music out of the stores because it cost them too much for the systems. They want you to stock so much merchandise but then you have to run back and forth cashing customers out too. They don’t appreciate there employees. I could go on and on but why bother, it does no good because they really don’t care. Everything Elaine said is true. I worked there for 17 years and got hurt severely and they terminated me because they did not want to pay me Workmans Comp. I never reported off more than 5 or 6 times and only when I was sick in those 17 years. I went in to work when someone reported off. But that’s the way they treat you after being so loyal to them. How stupid I was for giving them my all.
You are absolutely right! My only problem with your complaint is not that they don’t schedule the people, its that corporate only gives the store the barest hours they can and put everything on the salaried managers that are just overpayed stockers and cashiers with only 5% of their long weeks spent on their actual jobs.
Terrible customer service!
I wanted to address a product packaging change (product used to be sealed and now inexplicably isn’t) so I went to the website and tried to leave a message in the product questions and answers section. I wrote my letter and when I got to the contact info section, the site just reloaded over and over again and wouldn’t let me complete the process. Then I called customer service and sat on hold for 45 MINUTES and eventually had to hang up. Then I tried to call and speak to the manager at 941 Otay Lakes Rd. They are not answering the phone at all. Let it ring 8 times.
Shame on you for treating your customers this way. I’m going to start shopping at one of the many other dollar stores since you clearly don’t care about customer service AT ALL.
I am having the same problem getting through to a customer service representative. I have tried two days in a row and have hung up after waiting 30 minutes. I am supposed to be getting a new order shipped to me because they sent me the incorrect color items. When I did speak to a representative about the wrong order I was told they were shipping me the correct order and to “return the wrong one to the nearest store.” When I went to the store with the box, the staff looked at me like I had 3 heads and kept saying they don’t give cash refunds. I’m not trying to get a refund, just trying to return the wrong order and find out where my new order is!
they have took in $162 out of my paycheck supposably for child support they did not pay the child support payment I cannot reach no going through the corporate line I went around the door and called about to the health health insurance line to even get a reply and that still did not work they sent me to their email page I sent them an email and have not heard anything about it I have $162 that was supposedly sent to the child support it is taken out of my check and shows it on my paycheck stubs the current child support our agency has not received it so they’re threatening to lock me up because Dollar Tree headquarters has not sent my money to the child Department I don’t know what to do about it any information or help in this regard would be gratefully appreciated or am I just out of $162 any help would be appreciated
On Friday May 10 2019 I purchased ear phones at the Dollar Tree in Jenkintown,Pa. Unfortunately I discarded the receipt and packaging before using the item. On Saturday May 11 I tried to use them only to find out that they do not work. This is not the first time that I purchased inferior merchandise at Dollar Tree. Dollar Tree does not sell quality merchandise. You get what you pay for and buyer beware when shopping there.
I was at the store on Jackson Avenue Oxford MS with my kids around 4 PM two days ago Thursday May 9th. My baby dropped a plastic strainer on the floor, nothing happened to it. The manager came so angry and said control your kids if something else falls or breaks you will have to pay for it. Then my baby boy 2y old doesn’t know how to speak was trying mumbling and trying to say hi. The manager said sit down puppy!! I told her excuse me, what did you call my son? She claimed “puppy is baby in my language” !! And she kept on saying things in Spanish that did not sound good and her way was soooooo rude that my elder daughter cried.
Please take the proper action as I have never seen such a rude employee before.. she did not like the fact that I have children or that I am a foreigner?? I hate to say that this is discrimination. I don’t know. But what I know that her attitude was not accepted.
Good evening,
I am a school teacher in the state of Delaware, working toward building reading initiates for young children and their families. I have taught for over 20 years with Deaf and Special Needs children. My continued passion for serving children and families toward reading literacy is a goal that I would like to connect with my local Dollar Tree Stores. Less than 50% of families in Delaware, Pennsylvania and New Jersey read to their children on a daily basis. This discovery, I learned from the Annie E. Casey Foundation under the Kids Count Data Center, taken from data in 2015-2016. I am creating an unique opportunity for families in my region, within the city of Wilmington, Delaware to spend time in their local dollar tree, while completing fun reading materials using a few dollar tree supplies; tiny back-packs, a box of crayons, stickers and then a family certificate (that I would make) awarding the family with a dollar tree coupon. In order to make this happen successfully, I am seeking the support of my local dollar tree stores to sponsor the first set of coupons to share with families. I shop in my local Dollar Tree at least 4 times a week. I ALWAYS find items to use for my students, and in my home!! I would love to partner with my local Dollar Tree stores to help families have a fun way of building family literacy and spending a few quality moments of time shopping in the MOST affordable store that I know!! If someone from corporate office could respond and provide the best way for me to elicit positive responses from the local Dollar Tree stores in the state of Delaware region, that I serve, I would absolutely appreciate the immediate response.
Ms. Gail Favors
Teacher
I was in the Andalusia, Alabama Dollar Tree and it was the most nasty, disgusting mess I have EVER seen in my life. There was barely anything on the shelves, what they did have was just piled on there with no order and was very old stock, looked like nothing had been put out in a month. Line going down the aisle because only one register was open. They had cases of new stock blocking the aisles, stacked high and in danger of falling on customers. I will never go back to this store. It was a fire hazard. I have pictures if you want to see.
On Monday, May 7, 2019 I visited the Dollar Tree located at 8918 Eight Mile Ferndale, MI 48220. The conditions of the store were unfit and deplorable. There is no floor covering (no floor tiles nor carpeting). The shelves were messy, unorganized and in a disarray. Most of the light fixtures were not working and areas of the store were completely dark. The shelving and signs in the store are outdated in comparison to other Dollar Trees. I found the manager and ask was the store going into a transition or going out of business. After speaking with him I was told that complaints have been made and constantly being ignored due to it being a black community and no one cares.
I want to ring the alarm on this location in hopes that the issues in the store will be addressed immediately because no patron should have to shop in conditions like that. This is my first attempt to reach out for a resolution. Thank you for your attentiveness to this matter.
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I visited dollar tree store number 219 the manager there his name is Dan he has very poor people skills , he has no team leader experience and doesn’t go above and beyond to keep customers happy. This manager waits till there is about 15 people in the line and start complaining before he jumps on a register to help check out. If an employee ask him for help he snaps at them telling them they can handle it. Today 05/06/2019 I visited the store to buy a couple of things I needed there was only one register open the employee was an elderly lady named Carol very nice sweet lady Dan opened a register after she requested it twice so he opened the one right behind her were he was facing me. Carol made an error and asked him for help to void out an extra merchandise she rang up he told her to total it out she didn’t hear him so after he said it 3 times he started mocking her behind her back about her
deafness I got very offended because I am deaf and use hearing aides that is a discrimination against someone with a handicap. When I called him out on it he tried to rub it off as if he didn’t do anything wrong I corrected him and told him what he did and customers at his register confirmed what he did and did wrong by it. Carol tried to defend him as if her job was on the line like someone intimidated in losing her job I told her she can defend and say but he is not suppose to speak to her out of line especially not in front of customers and she did not see how he mocked her cause she had her back turned I am very offended with this man he shrugged his shoulders as if he didn’t care if I reported him or not. If these are the team leaders you guys pick for your store you will lose a lot of money there are laws that defend and protect our elderly from verbal and physical abuse. There are laws against discrimination in the work place in this incident it was to an employee and a customer. This is very unacceptable a disgrace.
What is Frank’s name and number? Any idea?
I orderd something online on April 2nd. I received notifcation that my order was ready to be picked up YESTERDAY. I went to pick the order up today and the store said they had not unloaded the truck and to try back in an hour. This is extremely unprofessional. I do not want to go back in an hour because I have very little faith that it will be ready. I also do not have time to make multiple trips to the store.
I just came back from the dollar store where the clerk and I had a few words. I was standing in line and a black man was in back of me. The cashier told the man he had to pull up his pants. A few words exchanged, I looked at the man and he looked ok to me, just layered shorts, no exposed body parts, His shorts weren’t hanging down, just the top of boxers were showing, no big deal. Then the Michael Vestal in me came out, the hidden extrovert came to life. “What’s wrong with this mans dress? He looks fine to me. Do you have a sign posted as to your dress code?” She said he looked disgusting, and I told her, ” Maybe he doesn’t like the way you dress or I dress, but this is about respecting each other and you lady are very disrespectful. If you don’t like the way the public looks, maybe you need to rethink your job choices. He should have filed a discrimination suit against you. I am not black, and neither is this woman but this could have had a very bad outcome. This was in the Clearwater Florida store on East Bay dr. this morning.
or dollar Leesville Louisiana 71446 the shelf or do not much on them all the stuff in box s all over the floor not put out
I want to know why store #5311 on Hickory Hill Rd in Memphis, TN will NOT allow customers access to the restroom. Both the men’s and women’s restroom remain locked and I took my items to the register and asked for a resteoom key where I was told they don’t have a key and no the customers can NOT use the restroom. I only have this problem at this Dollar tree and I think it is wrong to have a restroom and not allow paying customers to use it, if they need it.
Please i need help. I worked at dollar tree in 2014 i was hired seasonal. At that time i was in Florida now im in Arizona and i got hired at a dollar tree but today manager said im not re hireble how can i get that changed please help
Their form to send a message doesn’t work and when you click on their corporate email link, it takes you to a weight loss website. Hmmm… guess they do not wAnt anyone contacting them. Their Facebook also likes to ignore your direct messages. This company doesn’t seem to think their customers are significant and deserve their attention
Dollar Tree – ebenezer Rd. Nottingham md
I have shopped a number of dollar trees as you have some products I use a lot. I have never been in a store where they are clueless and helpless. For whatever reason they believe in people standing in line. You lost customers there the other day….I can understand it if you only have one person there. But there were at least 4 workers in that store and 1 checkout. They finally opened the second check out after a 10 minute wait. The one gentlemen said their social skill are inept—at best. Their knowledge of store items blew my mind. I asked for location of contact paper. The girl looked at me and said I don’t know what that is? Are your managers trained? Because this is clearly poor leadership. I will go back to the one in Bel Air.
Clean up your stores. Clean up your leadership.
Thank you
I would not call this a complaint as much as doing a favor. Store #7317 791 veterans memorial highway mableton, ga. 30126 4/7/19 This is the second time that I have seen the employees of this store CLOSE THE STORE EARLY. In both instances, they make the announcement that the store closes in 10 minutes and they immediately lock the door and only let people out and no one can come in. I don’t think this is the way you want your stores to operate. In both cases, more than 1 customer came to the door and could not get in. I wasn’t going to bother commenting, but then I thought “if I had a business I would want someone to notify me of this type of behavior” If this is occurring nightly, the number of customers you lose in a year is significant, multiple that times all the stores you have and that could be VERY IMPACTFUL. Anyway, I thought I would at least let you know what was happening. The cashier as Akara and there was a young african american man who I assume was the manager on duty that night. He initially locked the door after Akara asked him too. I was the last customer out and it was still 5 minutes before the store was supposed to close.
I went to the Dubuque, Iowa store on JFK and was waited on by an older gentleman with a ponytail and outrageous personal views that he should never be sharing with customers. This is the third time, this time he decided certain people should be shot dead and Good will sort them out. Enough. He should be disciplined and if he doesn’t cease this behavior, fired. Too old to not know better!!
Store #7695
I would like to say how appreciative we are for the single parent bathrooms. My husband was out with our daughter and could not stop talking about how grateful he was that there was a single dads bathroom that he could safely bring out daughter in. To top it off it was clean! Please know that this gesture is very much appreciated and we are extremely thankful.
Where can I find a list of DollarTree store sizes near me in Georgia? I’d love to see a really large store.
I had an issue with Dollar Tree on 3/31/2019, a duplicate amount was taken from my checking account. I called them on Monday, April 1, 2019 and the many prompt recordings had pissed me off to no end. So I texted them my dilemma, received a phone call back within 30 minutes. The young lady, Rachel, got the pertinent information needed to process the refund and the money was returned to my account the next day. Thank you Rachel for your efficiency and excellent customer service.
Lake Havasu City, Az store is such a mess. Empty shelves, trash on floors, long lines and not even bags for your purchases. Seriously the cashiers are bringing Wal Mart bags from home! I called corporate last month asking for a reply and got nothing, zip, zero, such wonderful customer service, Not!,
regarding my previous complaint at hillsborough plaza here in tampa florida nobody has persisted to call me so I am requesting an escalated complaient.
I was in a Dollar Tree Store yesterday on Highway K in O’Fallon, MO. There were 2 cashiers and about 15 people per line. One of the cashiers walked away from her register without reason and started putting out newspapers….knowing there was a long line of people waiting to be checked out. I thought that maybe a customer wanted a newspaper, but no that wasn’t the case. She started back to the register and without warning walked away and started putting away carts. The customer in front of me took her own receipt out of the register and went on her way. I was so frustrated that I left my many items on the counter and walked out of the store. I went to Dollar General and purchased practically that same items with no problem at all.
We are a silicone folding kettle manufacturer, we can provide you with the best quality silicone sports water cup, please contact me.
Dear Dollar Tree Corporate Office,
I’m contacting about your dog policy. I always see pets in your stores and in the carts (which is a violation of health and safety code) and I was wondering if you are pet friendly. I don’t believe you are but I just wanted to confirm. I am a service dog handler and I wanted to use your response as education to the uneducated.
Thanks in advance,
Alexis Mcbain
When I go into a Dollar Tree store (and I visit a lot of them between MD and NC) I get good deals, BUT have come to expect poor service. Very similar to McDonald’s. I called the headquarter’s number and as I write this I’m still on hold, going on 15 minutes now.
With that said, I find the store nearest to me Perry Hall shopping center, Nottingham , MD., to be the worst. Most of the time, like today, the cashiers don’t even look at you, much less say thank you. I don’t even want to single out one cashier (like today’s person) because again, I’m pleasantly surprised when I got a good cashier like I did in York, PA last week. A young white guy.
Just getting sick of it and it’s pervasive. Maybe you all and McDonald’s and so many other stores and fast food places can take a lesson from Chick-Fil-A. If you do, I hope the best for you. If not, I hope the market corrects itself and a new kid on the block puts you to shame. It won’t be difficult.
I agree. Some of the employees AND managers are rude and discourteous. Like the one in Slidell, La., On Gause Blvd E. I brought an item back that somehow was placed in my bag and I was charged for it! The cashier, one Ladonna, said she would not exchange it for the item I originally had. I asked to speak to the manager, and she said she was. A “lady” then came on the intercom and made an announcement. I asked her what was her position. She said “manager”. I then had an unbelievable experience with this evil black manager, one ” Wàynette”. She was so rude and discourteous, and changed her mind about exchanging my item . I’ll never go back to that store until they are both fired!
Wow, I could not agree more
I just don’t under why dollar tree excepts coupons, when every time I attempt to use them there’s an issue. Either the register won’t except it or something isn’t right. I always check that I grab what the coupon says, ie “ coupon not expired, size correct, quantity correct.” It never fails that when I get to the register something won’t go through. It’s very frustrating, it seems like I’m the only person using coupons. The cashier always has to call a manager, because s/he has never used a coupon before( unbelievable). There needs to be training on how to use coupons or just discontinue the acceptance of coupons altogether.
U are so right this happened to me today cp. Matched everything and she says u can only do one cp per household I said maam read the cp it says save .50 cents on 4 or more rolls of Scott bath tissue. Condumer: limit one cp. Per purchase. So I said ok I’ll let my daughter do the other four she says she cannot do that for u cause she lives in ur house hold and I politely said no she doesnt she doesnt even live here she live in another town wow we went round and round but she let her do it
Same here. Their excuse is always “system was JUDT upgraded”. Shouldn’t that mean that things will run smoother? So frustrating and on top of that, almost all the locations I’ve been to are understaffed and the staff is so RUDE.
Store #7088 on main street in Spring Hill Tn needs help with cleaning up . This use to be the cleanest store that I have been in , but here lately every time I have been in it the store looks like a tornado hit it . Also the store manager of this store is sitting right out in front of the store hanging out with her friends instead of taking care of the inside and doing her job . If I was her boss she would be looking for a new job for sure .
Mine is that way too in Scottsdale. I took pictures today to send to the corporate office.
The stores in Austin Texas are maybe 1/3rd stocked. It looks like they are going out of business. A tornado is a perfect description. They usually have one cashier with a line of 8-10. Seriously, every store but one is a hot mess. It’s stunning. No excuse for the mess, and bare shelves. Toughen up, and don’t leave until the store is presentable and safe. My friend is going to post photo’s on their FB. It really is that bad. As someone who has always been really successful in store management, I cannot comprehend why it’s so hard to put out product. So I quit my project manager job, to go back to something that’s more active. Crazy, yes, but life is too short to live with doing what you really don’t enjoy. Retail has always kept me young. Anyway, I said, stop complaining, and try to help fix it. Apply for store management, maybe move up to a district manager position. I have won many retail awards, my idea of time efficiency was implemented by the number one retailer in the world. I won a huge award. Like everywhere I worked. Clean background, no gap in employment, yet, I looked this morning on the status of my application, Company
Not Interested. What? Multiple Award winning, awesome employee, and I get Company Not Interested. Well, that kind of explains why the stores look like train wrecks. They clearly don’t hire quality people. I’m not bitter, by any means, as I thought they could use someone who could help fix the problem. Apparently, it’s not in their best interest to actually stock the stores and create more revenue.
I commend you! I am also a teacher. It is not just your area, but the same in Colorado. The sales personnel, as well as the executives are not interested in anything but their profits. Most sales reps are not even interested in that, only their check. I too, am not bitter, but deeply concerned about what value is being placed on the leaders of tomorrow, our children. Keep up your good work, as it is us that are going to help shape this world, not self consumed businesses. Again, thank you!
I was in a Dollar Tree Today.
This store is in Mobile Alabama, in a shopping plaza.
I used the ladies bathroom and it was filthy!!
Not dirty or mess plain out filth!!
The store itself looks like a tornado went through it also.
You know when your traveling and use a gross gas station bathroom and your grossed out?
Well this is just what it looked like.
No soap to wash my hands!!!
A nip bottle on a shelf!
Feces on the wall !!!!!
I was so disgusted I took pictures of it because I just couldn’t believe how gross people are and how the employees use that bathroom and don’t clean it.
TODAY I WAS IN THE DOLLARTREE ON WEST COLONIAL DR . IN THE HIGHLAND LAKES CENTER PLAZA IN ORLANDO FLORIDA , AT AROUND 11: 45 OR 11:50 I OVER HEARD A YOUNG LADY ASKING ONE OF THE EMPLOYEES TO PLEASE START CLEANING UP THEIR AREAS NEVER IN MY 50 YEARS OF LIVING HAVE I DISRESPECTED ANYONE , BUT THIS LADY WAS VERY RUDE AND AGGRESSIVE TOWARDS THE YOUNG LADY I’M NOT SURE IF IT WAS THE MANAGER OR ANOTHER ASSOCIATE BUT THE YOUNG LADY JUST SIMPLY WALKED AWAY DIDN’T HAVE WORDS WITH THE EMPLOYEE BUT THE OTHER LADY HAD PLENTY TO SAY AFTER SHE WALKED AWAY AND I FELT THAT WAS VERY UNPROFESSIONAL WITH MYSELF BEING A CUSTOMER TRYING TO SIMPLY PURCHASE CHIPS , NOT SURE IF THAT WAS THE AREA SHE WAS WORKING IN BUT THAT IS WHERE SHE WAS PICKING UP HER BOXES FROM AFTER SHE WAS TOLD TO START CLEANING, HER WORDS WERE WHAT DO YOU THINK I’M DOING WHICH WAS NOT PROFESSIONAL , THE CASHIERS AND OTHERS EMPLOYEES AND VERY HELPFUL AND FRIENDLY
MY RECEIPT SAYS STORE NUMBER 00167
I went into your store # 4694, just like any other day. Once I was ready to pay the cashier Karen Cobos, took 4 items and charge the customer that was in front of me without me knowing. When I notify Karen Cobos what she done she wasnt happy, she called her manager Adan Guardado, neither of them wanted to void the transaction and Manager stated he wold put in the $4.00 dollar later and only charge the customer what she bought. Once it was my turn I had 2 transaction and they were separated by the diver, Karen Cobos started charging all items as whole. When I noticed the Karen Cobos I have two different transaction hens the diver, she got upset and denied me using the diver, customer behind me also backed up my story. This just got her to get angry and told me I need to be careful how I place the items. I asked her not to talk to me in that tone, Karen Cobos then told me she can talk to me however she wants. When I asked for her manager Adan Guardado I was explaining to him what had happen he then was rude and said I’m in my office and didn’t hear anything. At the end of the sale I asked Adan Guardado, manager, for their names and phone number. When I got back I called that number and its was a survey number. This people get away with being rude and have no sense of customer service. I was not at fault here!
Does anyone every visit store #4482 12725 Jefferson Ave, Newport News, VA 23602? That store is horrible! It is never cleaned or organized, boxes are always taking up the isles and there is always only one line open. The line sometimes runs to the back of store. The clutter is unacceptable, and the cashiers are most of the time rude. This store could use some customer service training for their employees and the managers could use some leadership skills and training, because they to are not helpful. May want to ask Chick Fil A who does their training for their employees………
The Dollar Tree in Wauconda, Illinois, is now out of helium for the second time in eight months. Please find another vendor for helium so Dollar Tree can continue offering helium-filled balloons.
Dollar Tree this is my second post about your Brooklyn NY stores. Almost every store I visit is the same 5201 Ave N, 2027 Flatbush Ave, 1701 Utica Ave and 865 Remsen Ave. Everytime you go in these stores there are U-boats everywhere blocking isles & creating fire hazards. You send these stores so much merchandise but they have no staff to pack the stuff out. Some of these stores have empty shelves, but you can just walk around & find what you need on a U boat. Please hire more staff, and maybe an overnight staff. I really love this store, but it’s a nuisance to have to move u-boats out of your way to shop.
Good afternoon,
My name is Matt and I am the Office Manager for a company in Savannah, Georgia. We are located adjacent to your store at 800 Habersham St. Savannah, GA 31401. I personally shop there on occasion and have had no issues. However, one side of the store faces the same alley as our business. This side of the store is covered in graffiti, some of which contains profane language which can be upsetting to some of the parents of our younger clientele. We would like it if you would allow us to bring in some students from our local art schools to paint murals that are both uplifting and promote creativity on this side of the building. Please send me an email to the attached address to let us know what you think and thank you for your time and consideration in this matter.
I hope you do care! The Dollar Tree in Bainbridge, GA has gone down hill. Empty shelves, crappy inventory. We don’t have the inventory other Dollar Tree stores have. You are always hearing, truck didn’t come today or this is the only inventory we have.
It’s that way all over Austin Texas. Why be in business? Clearly the C.O.O. doesn’t know what the hell he is doing. Business 101. Stock shelves, create revenue.
I Had an incident in the Antioch California store located on dear valley road. One of you employees slammed my change down on the corner and the manager didn’t seem to care. I wont mention her name but I do expect to hear from somebody at headquarters about this incident. 03/10/2019
I live inFoley, Alabama. Our Dollar Tree Store is a total disaster. The shelves are always empty, boxes every where. Makes it hard to move down the aisles. They never have any seasonal items and when they do it’s not properly displayed. I have worked in retail for over 17 years. It’s all about having merchandise on the shelves and displayed so that it’s appealing to the customer. It’s not very clean, the floor always looks like it needs to be vacuumed. The manager walks around like he has no clue what’s going on. I truly hate going there. I watch a lot of DIY YouTube videos and people are always getting the neatest items. NOT AT MY STORE!!!!! SOMETHING NEEDS TO BE DONE!!!!!
Having TROUBLE finding the brand Stars and Stripes soda called Mountain .All the stores I have Visited dont have it I REALLY like it
Your “corporate office email” link takes you to a diet site
I wish they had a dollar tree in Century Florida. It is near Atmore Alabama. We may be moving there soon and it is a small town
I’m upset about store #333, store manager took money out of my drawer blamed it on me, then DM said she took it out for quarters. She took it out without me knowing! Unfair and I don’t have a job but she does. Please contact me corporate!
Seems as though corporate dollar tree is still hiding from the general public.Rest assured I WILL find you.
I saw that too, K. I think they have their web cite rigged so you can’t get in touch with the corporate office. I have been treated so badly by Dollar Tree, I can’t see going back to their stores ever. They obviously don’t care about the customer. I wish I could find a way to contact the corporate office.
i thought i was doing something wrong too HAHAHA… how do we email them?
I walked into the Dollar tree in Mount Pocono Pennsylvania. and was completely appalled by the condition of the store. Shelves are almost completely empty as if the store is closing down. I have pictures of the stores filthiness. Once I got my items and went to the cash register. There were no employees there I waited almost 10 minutes for a cashier to come ring out my order and when she did she couldn’t even count my change correctly. Now I understand this store sells items for a dollar however there is no need for the store to be filthy dirty disgusting and you can’t sell items if you don’t even have them in stock. When I try to send corporate an email including the pictures it takes me to a totally different site that’s not even legit. If you’re going to run your store that way you might as well close it down
The store in Shelbyville TN is the same way. Shelves empty, garbage and merchandise all over the floors. Your lucky if you can get down the aisles without falling down on that stuff. Looks like a tornado hit it. They need to just close it down.
All over Austin Texas. It’s crazy how empty their shelves are. I also thought they were going out of business. Who’s the smoo’s that run this corporation? I tossed in my app to try to fix the problem, with an rock star reputation, and I get “Company Not Interested”. I read they want to try to add higher dollar items in the store. Lets see, common sense says, fill the shelves, and therefore you increase revenue. Retail 101. Stop focusing on new ideas, and stock the stores. Easy peazy. BTW…I came up with a rock star idea of time efficiency, that would drastically reduce wasted payroll revenues. Did it for Salvation Army, Walmart. Because I learned from the best.
I don’t know if you can do much in terms of Canadian dollar tree franchises? If so, please look into Regina, Saskatchewan, Canada. The dollar tree is on Avonhurst. My Mother was assaulted in one of your stores while the drunk man couldn’t even apologize! Started swearing and screaming at us like a psycho in front of the so-called “manager” Natalie aka Nathan. When asked to file a complaint, Natalie aka Nathan your “manager” of this store kicked us out, told us to never return and also swore and look like she was ready to fly over the counter!! I get this location is in the hood, but c’mon just because you work at dollar tree doesn’t give you a pass to act cheap!!
I visited your Sheffield Lake, OH location today at 1pm. Store # 6723
I proceeded to take my items to the check out, and noticed two employees chatting away. One of them I’m assuming in your store manager( She was dressed in business casual but wore a Rhinegeist Brewery hoodie). I assumed since they both saw that one of them would ring me out. So, I ignore the bell with a sign that reads “ring for service”. I stood there, and was being ignored. The woman I’m assuming who is the store manager huffs over to the register and pounds on the bell multiple times, and shouts for the cashier (Crystal) to come back. She then walks away with her back turned towards me, and continues chatting away with her employee. She then glances back at me, and huffs and pulls out the intercom phone and tells the cashier (Crystal) to get back up to the front. She hangs up the phone, and goes back to her conversation. She huffs even louder, and rips the phone off its holder and literally SHOUTS for her employee to get her “BUTT” to the cash register. She kept yelling on the intercom for the whole store to hear, and slams the phone with disgust, and continues to ignore me. The cashier is running up, and looks embarrassed and apologizes and explains she was assisting another customer. The store manager continues to yell at her in front of the poor girl was so uncomfortable but kept her composure. The whole experience was odd, unprofessional, and as a result I will not be coming back. I’ve been a long time Dollar Tree customer, but if this is the type of customer service I am to receive I can no longer do business with your company. I would appreciate a call back from corporate so I can better describe the situation.
The woman in question details:
Tall
Dark hair that was somewhat short
In a green shirt that was NOT uniformed shirt.
Wore a zip up black Rhinegeist hoodie.
Age probably around mid 20’s-30’s
I have been a customer going as far back as 90’s. I was a military spouse and in every duty station we’ve resided had dollar trees. They were fully stocked. My husband has now left the service and we have decided to settle here in Lubbock Texas. I have been to every Dollar Tree here in Lubbock. I have observed that you guys never have the craft and organizational items like you did in NY, SC, FL, and in El Paso TX. I have asked your employees why they never have the items that your other stores have, the reply is all the same and that is they get what they get. They suggested to check online which I did. I was shock to see that I havr to buy the items by the case. Who would want to buy that much of 1 item? Will you please stock your stores here in lubbock Tx with craft items such as acrylic paints and organizing items. Better yet, allow us to purchase items online not by the bulk. I hope my request is heard and I hope others would follow my suit in requesting for more items and allow us to purchase items not by the case. Thank you and God bless you!
The other day I went into the Dollar tree in Montgomery, Al on Atlanta Highway and a MI overheard a manager say some nasty racist things aboit an employee and a customer. She called one of her coworkers a fat cracker and should put on the black face so a bunch of her black friends can beat her up. The manager I heard say this was called Fran. She was a black female aboit 5’4ish about brown skinned with wide hips. I also heard her say aboit a customer that asked for help that she said she always does this….if she needs help she need to call Donald Trump. She also stated the woman was a stupid cracker. She laughed with whomever she was talking to then said I bet she have black people locked up as slaves at home.
The dollar tree is run by Johanne morrismn she worked at key row apts and was fired no people skills what so ever she is very rude to the customer and her employee she is very hateful and makes going into the store. Miserable please help make this store as better place to shop
Think that’s bad try the Dollar Tree in the Plaza in Lynchburg,Virginia!All lesbians running that store and dann well ugly ones too,my god!
My mother and I were in their on Friday this women with tattoos looks like a boy or trying too.Well he/she male works there and was cussing about other employees that must not been there at the time.
Long story short this is not the first time and Dollar Tree doesn’t care if so, we wouldn’t have to post here!
Children and elderly people have to hear all that cussing and just poor customer service its so sad I know the store is in a bad part if town but come in people!
Same in Hudson ny I was going to use it onc. Never again!
It’s 4:46 on a Sunday and I went to my local Dollar Tree in Deer Creek I was told the store was closed and the door was locked yet there were people inside. It looked as if the staff was only letting in certain people. The hours on the door says they are open until 9 and there were people in the store but the doors were locked and they didn’t look like employees. This is ridiculous.
Today I went to Dollar Tree at 925 Union Road West Seneca NY. This is my favorite Dollar Tree. I go out of my way to go tho this one. Today I had the pleasure if being checked out by Matthew. This young man was very rude and ignorant. He acted like it was a chore to cash me out. I placed the green basket at the end of the counter. He very rudely told me that the green baskets don’t go there. They go at the door where I came in. I stated that this is really inconvienent for the customer, and he stated that “That’s the way it is” REALLY. The customer behind me had to wait as the register was the furthest from the door. He then proceded to talk about me to the customer next in line. He needs an in-service in customer relations. I’m glad i’m not 90 years old with a cane. What happened to customer service ?????
Last week on __________, I went into your store, and picked up approx. 20 items I really needed. I was greeted by Erika Ramirez at the La Puente/West Covina, CA Store #6818.
After she rung me up, I realized I didn’t have enough to pay, and was desperately searching my purse for change, then she told the cashier next to her that she would be right back. She ran to her car and brought back her wallet and paid my bill. I was so chocked and overcome with the kindness that she would do that for me, and I sat in my car and cried. I have never experienced Human Kindness in that manner. I can honestly tell you that if that’s the type of person you employ in your stores, then I hope your company continues to flourish and multiple – much blessing to you all. I went back the following week to pay her back, and spoke with her manager about the incident and apparently he said that she goes out of her way a lot, treating customers great and making them feel special. I would really appreciate it if she were to be recognized in the way she deserves. I’ve told everybody I know about the incident and recommend them to go to the store if they want to get the best customer service ever ! Human Kindness lives in everyone of us, but only some choose to exercise it. Thank you, for your time.
So nicely said. Pay it forward, life is too short. God bless
Hello My I’m Damesha . I would like to know how i’m support to get my W-2 If I no longer work at dollar tree . I don’t my login code if you could please email that would be great
Hey damesha. I’m not with corporate but i do know that you can go to dollar tree.com/mydoculivery and if you enter your user name that was given to you once you were first hired plus a password of your choice then you’ll see options in which you can get a download of your w2. Download it then get on a computer with a printer and go to your email on that computer and print it out. That’s all you have to do. The steps aren’t hard if you know what you’re doing.
I’m having trouble getting mine as well
I’m a huge fan of dollar tree. I do a great deal of crafting and buy supplies from your company. I was super excited when I saw there was a new dollar tree location closer to me. My excitement is less and less. During the holidays the independence Missouri location on US 24 highway started closing earlier than any other location. Tonight I wanted to pick up a few things and there was a sign up saying they would open tomorrow. This location has more empty shelves and boxes stacked on the floor than any other location. Either they need a larger staff or a manager who can have a working crew. You’re about to loose a store.
Williamsport Pa Store in Loyalsock Plaza
I visited this store today to pick up a few things. Now the rug in the store is disgusting to begin with. So dirty you would never get it clean if you tried. It desperately needs replaced. Worst than that every isle in the store had trash all over the floor. There hasn’t been a vacuum cleaner run in that place in over a week if not longer. As a customer I pointed it out to other customers who agreed with me totally. The manager was locked up in her little room while 2 employees were trying to check out lines of people. She was not helping to move things along and came out of her office talking on a cell phone and went outside. I realize it is a dollar store but you sell food items in that store. No need to have a business that is that filthy inside. These stores are being neglected to the max. The 2 items I bought had dust on them that you could write your name on. Don’t you people have any pride in maintaining your stores? Corporate must look the same as the stores because the stores are an extension of who you are as a business. My God have some pride in what you do….
Our store in Hudson ny is so disgusting. I have to wonder how the state allows them to sell FOOD.?
As I’m typing this I’m still on hold with your so called Pay Roll People AGAIN. I WAS HUNG UP ON AFTER SAYING “I’m calling about my W2” and before I could say wait or anything else they transfered me without a word! How DARE your people be this rude? It’s past January 31st and if I do not talk to someone tonight I WILL sue your entire company for negligence. So you better PRAY I get a person that’s going to actually do their job. I’ve been MORE than patient with you people. You’ll know if someone speaks to me or not because if not you’ll get a call from a lawyer.
Did you get a call back? Ive been trying to call for almost 5 HOURS! I Can not get anybody on the phone . still waiting for my W2 as well
hi my name is Charles Johnson u got a dollar tree here in Leitchfield Ky and one of your worker there name Hollie Kinkade Witten txt me and told me not to come in there bc I will not talk to her at all. She the one that told me not the her boss. If I had to send the what she send me the way I can is by cell to cell
I have been in the Circle Pines Dollar Tree several time. When My mother and I notice that a employee where’s skin tight leggings. Appears that she doesn’t wear underwear. You could see everything. I believe her name is Dene. I think this is inappropriate for anyone to see.
That’s completely out of dress code. She should have been wearing slacks.
Omg, I currently work at Dollar Tree in Nc and am having some of the same problems with my manager. She is a hateful, narcissistic, evil person! Reading these comments, I fear the email I’m about to send out to everyone I know that I can, will have no effect at all. I am honestly growing to hate the dollar tree company more and more each and every day.
Hand carry baskets are also DISGUSTING in Fresno,Ca (N. Blackstone Ave) Manchester Center……I have never been in their bathrooms but I can imagine the flith.
The hand baskets are dirty and nasty, when brought to cashier’s attention she states I don’t have time…..I did not say for her to clean but that they should have someone responsible for pressure cleaning those baskets at least once a month or more as this is very unsanitary as well….but they don’t care. As long as they have the homeless and less fortunate to depend on they will continue with there nasty attitudes, which is unfortunate as everyone that enters that store should be treated with respect.
Everyone in that stores needs customer service training including the manager.
Can someone from corporate or a DM contact me because i was to start working and i was told i was blocked.They said (The Manager from the store) that they don’t know why or what’s the reason.I would like answer before i have to take legal actions..My # is 347-312-6583 name -Yaheel ..
#370 Dollar Tree Snellville,Georgia..Manager locks employees out in twenty degree temperature so she can run to Dunkin Dognuts…She schedule employees 4 a.m to 9a.m…5 a.m she calls for a ten minute break…She goes to Dunkin Dognuts..lock employees out store for 45 minutes…When she gets back..She chances clock back in time..Store has killed rats long as ones elbow to there finger tips…Store is filthy..Manager cuts employees hours…hire others..Doesn’t do any good to complaint..WHY!..Don’t investor realize there losing there investment.
Can a DM or someone with knowledge contact me cause i’m suppose to start work but they blocked -me and the store has no answers to why is that? Please contact me to clear up this mess before it turns to a legal situation for the company.. My # is 347-312-6583 call ASAP
Once again I need to report Robin Parker at the New Orleans Kenner store treating African-American people really bad as they visit the the store spending the money you guys need to send someone there under cover to investigate this lady dollar tree in kennner la
I was treated the same way in the Trussville Alabama
Store, I called corporate, the lady answered the phone wasn’t friendly either, then I called another location to get the district manager number, she stated to me “first of all she can’t give out the number and secondly, he will be out for a few days,” I asked how am I to get in touch with him, if you don’t want me to leave a message nor his number can’t be provided. What’s really happening amongst dollar tree store and their staff. ♀️
I was at dollar tree a manager by the name of Robin Parker is so races .something is gonna have to be done with her I’m going to figure out a way to report her she’s unprofessional and she does not care for black people black people spend some money to
I was treated the same way in the Trussville Alabama
Store, I called corporate, the lady answered the phone wasn’t friendly either, then I called another location to get the district manager number, she stated to me “first of all she can’t give out the number and secondly, he will be out for a few days,” I asked how am I to get in touch with him, if you don’t want me to leave a message nor his number can’t be provided. What’s really happening amongst dollar tree store and their staff. ♀️
Contact an attorney. We are all people that deserve respect while spending their hard earned money in any establishment.
i been emailing family dollars in albany,ga on north slappey about my w2 not been sending to the wrong address but they havent reply back to my email yet? my account is locked and i mention that in the email as well but no reply back yet? i think i request to get my w2 offline
I was shopping at the Covington TN location today and that store was in really bad shape. There was only 2 people working and they were busy. The girl at the register was not friendly at all. She look like it was a bad thing to be there. She needs to be happy she even has a job.
Dollar tree is going down hill, a venture capital company bought into it and wants to increase profits, which is idiotic. first of all, dollar tree does have some saving on a number of items, but, they also attempt to “trick” their customers, ie: using a salad box that looks identical as other salad boxes but when you read the amount in the box it will have quite a bit less. they do this frequently. I purchased what was supposed to be extra virgin olive oil mix, when you look at the small print it’s only 6% virgin olive oil, a real rip off. but the thing that is now really pssing me off, they are now starting to completely give less bang for the buck. tissues were 200 in a box, now 175 in a box, toilet tissue 275 sheets per roll, now 240 sheets, saltine crackers where four in a box, now only two in a box, so you must pay $2.00 for the two boxes that equal box at Walmart $1.78, or $.99 at save-a-lot, Dollar tree needs to “STOP” thinking they’re being slick by using these tactics and stop insulting peoples intelligence, you can fool some of the people all of the time, and all of the people some of the time, you can’t continue to fool all of the people all of the time. They will start losing money, because they’re being assholes, I’m now getting much better bang for my buck by going to other stores. so up yours dollar tree, I hope you lose a fortune assholes. I hope people reading this will spread the word , I certainly will convey to everyone I know where to go for better deals.
I feel you. I was verbally and physically assaulted at the entrance door of a dollar tree in North Miami , Fl , called the police and when they came and ask to see the cameras as the criminals were inside the store “shopping” before the incident and the manager told the cops she didnt know how to run the cameras. Really how you are going to have a manager unable to run the store cameras’??? I have a police report and was on hold 75 min and no answer with the headquarers . Lost a loyal cuatomer, i can safe money, but my own life is way more valuable. STOP shoping at Dollar Tree.
Hello,
I believe corporate desperately needs to make an unexpected unannounced visit to the store located at 2659 Webster Avenue, Bronx, NY. On a few occasions we have visited this store and it clearly has a foul stench throughout of rodent feces.
One of the managers is rude and can care less. If approached by a customer, she doesn’t hide her annoyed reactions. On one ocassion she was having a conversation (non work related) with another employee, and she ignored an elderly customer until SHE (the manager) was done with her conversation.
The icing to all was on 1/16/19, when my sister and I went during our lunch break to pick up snacks. Upon picking up a bag of pretzels (and inspecting it-due to previous experience), we realized there was a hole in the bag; noticeably chewed by a rodent. When my sister went to knock on the office door, there was an employee there. Seems it was a bother when my sister asked if the manager was available, because he gave a dirty look. My sister gave him the bag of pretzels and told him it was chewed up. Yes, he took the bag from her, no he did NOT speak to the manager, rather he took the bag and placed it back on the shelf to be found by another customer (hopefully not a child).
Since, my sister and I have been trying to contact corporate or the district manager to no avail. Something needs to be done about this location. We were able to kind of deal with the very poorly kept, unorganized, boxes ALWAYS in the aisles, and most times with the rudeness of this specific manager; but now the health of others is at stake. To think that a child might pick a snack and not know what has crawled around or INSIDE, and quickly open and take a bite. This store is unsanitary and unhealthy.
SO IT LOOKS LIKE FILING A COMPLAINT TO DOLLAR TREE WILL BE A WASTE OF TIME. ALL I SEE IS COMPLAINT S(VALID) ON THIS SITE. OBVIOUSLY THIS COMPANY DOESN’T CARE ABOUT IT’S CUSTOMERS! BUT TO TREAT AND 80 SOMETHING WOMAN SO RUDELY (THE MANAGER DANILLE) ISHORRIBLE!!!! THE STORE IS ON CARVER RD IN PLYMOUTH MASS IS A HORROR AND THE BATHROOM WILL BE REPORTED TO THE BOARD OF HEALTH!!!!!! OH ALSO WHEN ASKED ABOUT IT… YOUR MANAGER SAD THAT WAS NOT HER JOB. REALLY? PATTIE
Ma’am I am so sorry for the inconvenience!!
I really hope that the next time you go to the store it a different experience for you.
May God bless you and your family.
I’m normally not one to complain but my children nor I will ever go back into dollar tree in ada ok. The girls was walking around laughing and looking at stuff and the accused them of stealing. Either girls had pockets are anywhere to put anything for that matters. I should have turned around and walked out when we went in because I noticed how they were watching the girls because they beat me in the store. One lady said I would have gave her a dollar I said she didnt need one because I was her mom and we was picking out stuff for a beat party. The lady said ya she did I seen her so I left everything on the counter and walked out.
Astoria NY (31 St):
I’ve shopped in probably 100 Dollar Tree stores across the country over the years. I’ve always loved Dollar Tree for all the same reasons others love it. Except for this one store. Easily the worst, most indifferent, couldn’t-care-less management of any of their stores I’ve ever seen.
This is an outrageously busy location and so their staffing model has to take this into account, and the problem is they don’t. In the evening 5-7pm, especially when the subway station 20 yds away lets off commuters, you’d expect to need more cashiers, right? At other times, whenever a line gets really long for whatever reason, and especially when there are multiple other employees (including management) walking around the store, you’d want to open another register, wouldn’t you think? And when customers are grumbling– and indeed even ask the kid fiddling at the empty register where the “open” light is for some reason lit, if they’re opening another line, you’d expect an answer other than “I’m on break.” At 8:30pm on a Saturday, that’s their break?
Never again. I’ve seen it too many times. The outright contempt for the customers demonstrated by such management technique should not be rewarded. It was like this when they first opened this location a couple of years back, and I’ve been in there a few times since at off-hours when it’s not that busy, but obviously this sort of poor management has still continues…
But I guess if the poor desperate suckers who are forced to shop there keep coming in anyway, nothing will change.
And again, the hell of it is, Dollar Tree almost everywhere else has always been great. The new one on 20Ave in an adjacent neighborhood is excellent; I haven’t been in the one on Steinway so I can’t comment; but I can assure you that the one on 31St. is the worst. The worst Dollar Tree in America. (The products are always the same at every store, so the only differentiating factor is management; this one has the worst management I’ve seen so they win. Congratulations.)
I USED to be a daily shopper at one of your Dollar Tree’s in Pekin Il until your piss poor choice of management accused my son of theft and the way he conducted himself when approaching us about it! I have had to call several stores just to get a message to the district manager because the children that you have working at your store on route 29 in Pekin want to give out fake phone #s. But I guess your district manager isn’t to worried about the situation along with the corporate office because I have failed to hear from either party after contacting both. WORST CUSTOMER SERVICE THAT I HAVE EVER DEALT WITH FROM THE CASHIER ALL THE WAY UP TO THE CORPORATE OFFICE.
I have a complaint and don’t know where to start.
I do as well and you can’t reach anyone although they claim they’re available 24 hours a day..I guess that’s not in one day. Horrible customer service and no way to contact any live person to get any issue resolved
hello my name is Lovell Jones … i wanted to know who i would call about Donna Evans in the duquesne dollar tree on hoffman blvd. this lady has been shorting my dawer for weeks on in and i caught her try to short me by thirty dollars saying that dollar bill i asked her for change for a fifty when i never did she continued to try to look for this fifty dollar bill being extra pulling the register apart and everything else … i went back to count through the twentys and BOOM popps up my fifty dollar bill that was in my drawer so she then try to say my drawer was still short six dollars … i have never worked in any place and my drawer has been short i’ve managed more high in store macys being one to name and never have i ever had a shot drawer … and i feel like this woman should not be a store manager … she facetimes her grandson at work for long periods of time and she takes mad personal calls on the store phone on top of lying about putting out merchandise and everything else all she does is walk around and bitch and complain … this is the dirtiest store i have ever seen you can barley walk in the stock room and the women’s bathroom is horrendous i go to the laundry mat to use the bathroom …i walked in one time and there was poop everywhere that’s disgusting…i have never been under such bad management in my life … she has been at dollar tree for 10 years and treats her job like a cake walk she does nothing at all then takes credit for what her other employees do do …. she is the only manager i ever had that tried to call someone off of maternity leave cuz she needs help.. she had a pregnant girl unload truck after truck and its clear that she has no care for her employees … she had gotten a lot of complaints put out on her but April told the young lady that complained to stop writing about donna … something about that is not right … i feel like she doses not deserve to rep the dollar tree brand not one bit she is the worst manager i’ve ever had now idk who else to write about it so i called corporate and i’m writing here if this is seen by the right people please contact me
Hi, Lovell
My name is Cindy. My niece was working for DollarTree in Dodge City, KS and was falsely accused of stealing $100 after her and the manger counted the money and made the deposit in the bank. We called to ask to talked to upper management but no one has returned our phone call. Were you able to get a response from anyone? Please let me know who contacted you. Thank you for your help.
Sincerely,
Cindy Syakhasone
When I asked for corporate phone number ( I had no computer access) I was given an incorrect number. When asked at another store in Catskills ny I was treated very nicely. Pleasant atmosphere clean store shelves stocked instead of just stacking boxes and dumping on the shelves. they gave me another number. I left messages to no avail. I try to go there. But bridge and distance prevents it.
And I am sure the poop was put there by the employees? And I have been in dollar trees and customers are walking around cussing on the phones letting their kids run around the store and throwing bags of trash on the ground in the parking lot…so maybe as customers we need to look at our actions as well.
I went to the dollar tree on durham,nc the worst place, they accused me of stealing when I had bought everything I had in my hand in the store on the side, the cashier and the manager went out screaming in the street that I had to pay for things, they did not pay attention and more than I was with my baby disrespect of the manager
I went to the dollar tree on fruit Ridge Road in Sacramento California 12/31/2018. The manager informed me that the restroom sign that was up did not apply to customers and she spoke with someone who told her it was okay to mislead people to think there was a restroom. I was truly embarrassed because there was a lot of people who overheard the conversation. I am in California where there is exclusive restroom laws. I would not have entered the facility had I known that they did not have a restroom.
I called the corporate office which took a reasonable amount of time. I was then transferred to a number of the district regional manager and I was sent to Voicemail. I attempted to call the corporate office yet, again to ask to talk to someone above the district manager and they informed me that the only people that could handle this was from the region in which I had the conflict. I asked is there any other phone number other than corporate office that I can call the answer was no.
All I wish is that if you do not supply a restroom for the customer that the restroom signs suggesting such would be taken down.
I was embarrassed and humiliated today. When I left this facility jack in the box who did have a customer bathroom allowed me to use the restroom even though I was not a customer. As I was seconds away from reliving myself in my pants.
The only reason I was in the area is my boyfriend was donating blood next door at octaplasma I wanted to go shopping while he did so, instead I wasted valuable time while being humiliated.
If a company believes their higher than God and know one deserves common decencies than their is a lot of lessons that this company needs to learn. Everyone knows treat people how you want to be treated. So you might not care now, but you will care later when not so many people bring business to you anymore.
I am not a billionaire, but I do know about great Customer Service and hard work and Dollar Tree has neither.
If the Dollar Tree in Gulf Shores Alabama is an example of how you treat hard working tax paying veterans and their families, then I for one will make sure that evertone I come into contact with steers clear of this facility. My family shops these local stores frequently. This is one store that needs to be either restocked with suitable employees or closed permanently. I cannot explain the level of disgrace I felt or the humiliation my wife felt.
I will be posting this daily until there is a resolution because people need to be informed. On 12/28/2018 I returned a broken usb-c cable, with package and receipt, to the store from which I purchased it that morning. I was told by the store manager Tammy that I could not receive a refund or exchange because the package was opened. It was the only way I could find out it was broken and there is nothing posted in the store or on the package that it could not be refunded/exchanged for that reason. I know it can be done because I have done it in my hometown of Jerseyville, Illinois. I mentioned Facebook and she stated that she didn’t care. So I have notified and will leave it up to corporate to resolve this, but I will not be returning to that store. they now want to do a resolution by phone so there is no documentation or record. Really? The store is located at
Lake Prairie Towne Crossing
5216 South State Hwy 360
Grand Prairie, TX 75052
Call your local general attorney put in a complaint. Take pictures of the receipt as the ink wears off them as well as packaging-
I will be posting this daily until there is a resolution because people need to be informed. On 12/28/2018 I returned a broken usb-c cable, with package and receipt, to the store from which I purchased it that morning. I was told by the store manager Tammy that I could not receive a refund or exchange because the package was opened. It was the only way I could find out it was broken and there is nothing posted in the store or on the package that it could not be refunded/exchanged for that reason. I know it can be done because I have done it in my hometown of Jerseyville, Illinois. I mentioned Facebook and she stated that she didn’t care. So I have notified and will leave it up to corporate to resolve this, but I will not be returning to that store. The store is located at
Lake Prairie Towne Crossing
5216 South State Hwy 360
Grand Prairie, TX 75052
On 12/28/2018 I returned a broken usb-c cable, with package and receipt, to the store from which I purchased it this morning. I was told by the store manager Tammy that I could not receive a refund or exchange because the package was opened. It was the only way I could find out it was broken and there nothing posted in the store or on the package that it could not be refunded/exchanged for that reason. I know it can be done because I have done it in my hometown of Jerseyville, Illinois. I mentioned Facebook and she stated that she didn’t care. So I will leave it up to you to resolve this, but I will not be returning to that store. Patrick Tucker The store was
DollarTree
Shoppes at Great Southwest Cro
Store #2187
2307 W. Interstate 20 Suite 100
Grand Prairie, TX 75052-3927
972-601-9997
On Sunday Dec 23 2018 before Church I went to my local Dollar Tree. Now I shop there weekly and spend a good amount of money. I’ve never had any issues so I was beyond surprised by my treatment on this day. MY seven year old son who is autistic was holding a bag of candy we were buying. He didn’t wait for the cashier and instead swiped it himself. Now as a child with special needs we are still working on teaching him patience and social skills. Instead of addressing me as his parent the cashier started yelling directly at my son. Saying your not supposed to do that, You saw me busy and couldn’t wait. You cant do that. I explained to the cashier of his disability and said we are still doing therapy and working on patience and it can take time. I was calm and she said to me it doesn’t matter. I was furious at this point first because she was speaking to my child in such a way and then to tell me his disability didn’t matter. As a mom of three in the store all the time shopping is never an easy feat but to be treated so disrespectfully by an employee was truly hurtful and just demeaning.
I truly hope this employee does not continue to treat others this way. Truly disgraceful. I also hope someone from Corporate is reading this and cares enough to reach out.
This happened at the Dollar Tree in Edwardsville, PA
I am so sorry this happen to you and your child.? I would point out that the only difference between a child with a handicap and them? One head injury!
I visited tonight the West Duluth store, Duluth MN. I was with my 9 yr old son. My son stuck something into his pocket and a cashier saw him and asked him what he was doing. He stated he wanted to show his mom something. The assistant manager (I forget her name) approached him and asked him what he was doing. I saw what was going on and approached them and asked to explain the situation. The manager told me he stuck some Pokémon cards in his pocket. My son became upset and said he was not going to steal them but to come show me. I apologized to the manager and stated that this was out of character for him and that I will appropriately discipline him. My son became emotional and stated he was not going to steal them. The manager held up her hand and stated “were you going to buy him a stack of Pokémon cards “ gesturing with her fingers how thick they were. My son became emotional and started crying, I bent over and told my son that I believed him and that we were going to talk. The manager was rude and said “I don’t know what kind of character your son has” and I said we were going to leave. She said “yes you need to leave and how you saying you believe your son he is going to grow up doing horrible things”. That statement from a person who is suppose to be a manager was completely unprofessional. I turned around and I did raise my voice and asked her why she thought it was appropriate to say something like that to me. She turned and yelled not to ever return to the store and I’m not welcome back there with my son. I was at the front of the store and I stopped and turned and I did raise my voice that it was inappropriate and unprofessional of her to say what she did when I as a parent was there to address the situation. The other employees did tell me to leave as well and I had asked them if they heard what she said. I left with my son, nothing was stolen, and nothing was damaged.
My point is that I was there to address the situation and explain to him that putting stuff in his pocket was wrong and how we can correct the situation and that I as a parent believed he wouldn’t steal the cards but again it was going to be addressed. The manager had no right to say what she did.
I take responsibility for my son’s actions and I will instill in him right and wrong and consider this a life lesson for him. However, I will be making it known the treatment and complete disrespect I received today from that manager.
I did call another Dollar Tree store in town and explained calmly what had happened and to get the customer service number. I spoke with I believe her name was Jen. I cannot tell you the night and day difference I was treated by these managers. Jen provides me with the phone number and she very patiently listened to me and I apologized to her for the mishap. She was very kind. If this type of treatment would of been received during my visit I would not be at this point.
I do believe the entire situation could of been handled differently and that manager who said those inappropriate things should not have the position she does. If this is the treatment that she instills onto customers her fellow employees will follow as proven tonight by the other employees getting involved with the same treatment.
I visit this store because it’s convenient but have always found it to be cluttered and messy. I usually do not run into issues but there has been a trend with rude employees at this particular location.
I don’t expect much outcome from this. But it is suggested that possibly more training to be done in escalations and soft skills be address to your employees.
Again, I will be sharing my story and I do sincerely hope that you will address this in some fashion other than how I was treated earlier.
I appreciate this outlet to share my situation and I highly appreciate the other store manager, Jen, for being patient and respectable.
DOES ANY ONE IN THE CORPERATE OFFICES EVER CHECK THEIR WEBSITE. IT’S TOTALLY HACKED. CAN’T GET TO THEIR CONTACT PAGE OR EMAIL.
“CORPERATE” BRINGS YOU TO A DIFFERANT COMPANY. ETC.
LET GO FIX IT AND CLEAN AND STOCK YOUR STORES.
Mary Josephine Guzzetta
8:22 AM (0 minutes ago)
to dollartree66h2l1ywv7.6f-h-
account not showing previous history when I have placed multi orders in 2018,
and now want to place similar for in-store pickup and won’t let me…??????????????
I just wanted to let everyone know that I have been shopping at the Wilkesboro NC dollar Tree for a while now and I had the best customer service last night that I have had since I started shopping there. The manager on duty (Nicole) was so helpful in helping me find a few items. Then the male cashier, he was so nice to be around when I was checking out. I really wanted everyone to know that Dollar Tree has made a good choice in picking these two employees to represent their business. Good customer service from the employees is what keeps me shopping at a store. So I will be looking for Nicole every time I am in the store as I know she is willing to help her customers and provides wonderful customer experience.
THE STORE IN NEWARK CALIFORNIA AND FREMONT CALIFORNIA .NEEDS TO BE CLEAN FRONT COUNTER,REGISTERS STOCKING AREAS.BATHROOMS TOTAL CLEAN.AREAS NOT BEING BLOCK AS CUSTOMERS ARE WALKING THROUGH.I TRIED DOING THIS WITH THEM YEARS AGO ,BUT THEY MADE THE NEWARK STORE INTO A PLACE OF JUNK ON INSIDE AND ITS TIME TO GET THIS DONE BEFORE HOLIDAYS OR OVER.THE BAY AREA STORES NEED TO BE DONE TO.I AM THE REAL FREE ONE OF SOCIAL SECURITY.TO BUILD AND PROGRESS YOU HAVE TO UP GRADE.ALSO THE MANAGER IN THIS STORE NEEDS HELP BUT TO BUSY STEALING THE PRODUCT AND BLAMING OTHERS.i AM A MANAGER MYSELF AND OWNER.
Cleam up your Whittier #5087 parking lot is an absolute garbage dump.
And why don’t the customers stop dumping their trash in the parking lot and take it home and put it in their own dumpster and stop feeling like it is up to dollar tree to pick up their trash….I am sure it is not dollar tree employees throwing trash on the ground
12/12/2018
Sorry to say the Store in Central Islip, NY IS AGAIN A DISASTER”” We shop their daily!! and 90 % percent of the stock is always in boxes , Store is filthy , No help as their appears to be only 2 Employees a day.
This is the 3rd time in as many years that we have contected you.
aWOULD BE NICE IF THEIR WAS A DIRECT EMAIL COR COMMENTS. NOT THE CATCH 22 YOUR SITE HAS.
Wednesday, December 12, 2018
To whom may concern,
My husband and I entered the Dollar Tree in Westminster, MD Monday December 10, 2018 morning in between 9-10:30 am approximately. We were in a aisle and remembered we did not grab a basket. My husband walked to the front of the store to grab one. He grabbed an unattended basket that was sitting on top of a cart. He brought it back, an employee (about 5”4, 200Lbs, brown hair in a ponytail) who later identified herself as “Torey” approached my husband with no words, reached in the basket that he was still holding, ripped a pile of cut papers out of the basket and told my husband to watch where he grabs a “effing basket”, she was trying to do her work. My husband apologized very sincerely 3x to her. She walked away saying “save it”. We stood there completely shocked. I was very upset and decided to go and ask her who the manager was. I walked to the front and she was telling her co-workers horrible things in front of other customers about my husband. (This is all over a basket!). I was humiliated. I stood there and when she turned around I said, “Oh really?” She smiled and said “Yup.” I told her how rude she was and that my husband said he was sorry and there was no need for any of this. She continued being rude, I was at loss for words, and walked back to continue shopping. I went back and was so embarrassed and upset that I could not shop. As I was leaving I asked the other 2 employees, who the manager was. They pointed at her. I then asked Torey, who was above her head. She said “Amanda, who will be here later today but do not bother, she will not fire me” and giggled. We left.
This is not the first issue we have had with this particular employee. I came in two weeks prior to this, bought 60.00$ worth of stuff and checked out with her. She was very irritated with the amount of stuff we had, and there was several people behind me. When she gave me my change and receipt back she said, next time do you mind going to Walmart or something for those kinds of purchases? I come in there all the time and spend 60-100$ because I work for a charity program in Hanover, PA. I get MOST of my things at this particular Dollar Store.
I understand that it is Christmas time. I do not wish for anyone to lose their job. However, it is not okay to treat people like that. I want an apology to my husband and I from this employee. I could have filed assault charges on her, she was that much out of line. This was two days ago and we are still very much bothered by it.
I entered Dollar Tree Store#2265. The manager proceeded to open a register. I was standing at her register. She refused me service to check out a white female. When I asked her mama did you not see me. She responded that I was shopping which I was the first person at her register. I did not raise my voice to her but proceeded to move to the second register. I asked the customer behind me if she saw what had just happened. The customer grew upset and began exchanging words with the customer. The manager jumped in as I talked with the customer upset. I told her mam you were wrong. She accused me of playing the race card and told me she would call the police on me and throw me out of her store. I cannot believe this happened and plan to contact headquarters.
Class action law suit.
The names of all responsible are at the top of this column!!
Regarding comments from employees:call the dept of labor for help.
Regarding comments about the horrific store conditions, including the unsafe blocking of aisle which are probably fire hazards, call the better business bureau and the city mayors office.
Looks like someone needs to file a nationwide lawsuit against this place.
I was going to use the “I need more help” button at Dollartree.com to email Dollar Tree Corporate about my experience at one of their stores yesterday, BUT THERE IS NO SUCH BUTTON!!!! I have tried to find it at Dollartree.com in multiple web browsers and it’s a “bug”. I say “bug” because judging from the other reviews on this page “Dollar Tree Corporate” does not exist, no one can contact them, so it’s probably not there for that reason.
My request is that the Dollar Tree in Westgate Plaza (Store #1414 Albany NY) implement a policy where a cashier opening a new register goes over to the open line and asks the next customer to come to their line. And if that customer doesn’t want to go, the cashier can ask the next customer. And so on, until every person IN LINE has the opportunity to be be checked out BEFORE the people in back of them in line (and before the stampede of people bolting to the 2nd cashier who announced she’s open WHO WEREN’T EVEN IN LINE TO BEGIN WITH). I thought this was standard practice in 2018 corporate America, I couldn’t believe it yesterday when I was at store #1414 and a new (2nd – there was only one cashier on register before she materialized) cashier announced her line was open and everyone in back of me (and the other man waiting in front of me in the line for the only cashier) stampeded over. I do not go in Dollar Tree’s often, this must be acceptable behavior for their regular clientele, but I would think Corporate would have introduced this concept to the staff at every Dollar Tree years ago. It’s pretty basic. And it makes a lot of sense, it is pretty intuitive, you don’t have to be a crazy intelligent employee to understand the premise. It’s the norm in grocery stores and department stores – because Corporate in retail have been enforcing the practice for DECADES. Based on other reviewers at this site there is no such thing as Corporate Dollar Tree executives, so the staff at Dollar Tree #1414 will never be enlightened anyhow.
If, however, someone who cares actually reads this, please also THROW OUT THE PRODUCTS THAT ARE FALLING APART ON THE SHELVES of Dollar Tree #1414 (and all Dollar Trees across the lands). For example, the dog toys with the stuffing pouring out. Yeah, my dog is going to demolish it in under a minute (hence why I don’t want to pay a lot), but who is ever going to pay for a product that is already falling apart. It just defeats the spirits of the buyer. Of course, given the clientele at this particular Dollar Tree Store, it is possible the patrons were destroying the merchandise before they stampeded to the 2nd cashier. At any rate, my suggestion is to have your staff patrol the merchandise regularly, I don’t think it would hurt to trash merchandise we all know you pay pennies on the dollar for, and it adds to a nicer shopping atmosphere for those of us willing to shell out a dollar for a piece of Dollar Tree crap (present party absolutely included I know I am being ripped off but I enjoy buying your cheap crap – though after yesterday I’d rather pay a premium elsewhere).
Thank you for taking the time to listen to my suggestions.
I found out one of the cashiers from my local Dollar Tree (Neosho, MO) is sleeping with her manager
I’ve recently shopped at the Greenfield, IN. Dollar Tree. At checkout, the Dollar Tree employee asked if I wanted to donate $!.00 for a toy (I believe she said it was for children of military families). I’d donated three times in the past. Last visit I pondered the donation and realized Dollar Tree wasn’t truthful. The donation (a toy) was likely taken from the shelves of the store. Dollar Tree didn’t buy the toy for a dollar. So when I donated a dollar, I wasn’t really donating a dollar’s “worth” of toys. If Dollar Tree paid 40 cents for the toy, the store was actuallY MAKING A PROFIT of 60 cents per donation.
A HORRIBLE, HORRIBLE, public relations ploy.
You cannot contact ANYONE at corporate. They are crooked. Bogus email addresses. NO ONE answers phones. THEY DO NOT CARE ABOUT YOU OR THEIR EMPLOYEES. The do care about your money though.
Nor can you get the proper information to file a harassment complaint against a Manager. There is a recorded line that requests you leave a TON of information that gives you an alternative email address that does not exist.
I was told to leave simply because I said “I have never filled out a form before. The cashier does this.” in regards to being tax exempt via disabled veteran.
The cashier told me I was telling DT to break their policy by not filling out the paperwork, I was filling it out as he told me this! He grabbed the form from me and told me to leave. “Leave or I’ll call the cops.”
What a horrible experience!!
I called corporate. I expect a call back!
i called corporate and i’m waiting for a call back you are worried about harassment yet your shorting people drawers and blaming them … i caught you trying to hid a 50 dollar bill and you lied and said u gave me change for it when you werent there for my whole shift so u never touched my money and my drawer was fine until you counted it as always… but i’m the wrong person for that i’m not gonna bash u and scream and holler i went to corporate you don’t even speak to people properly … i’m different i will do everything in my power to speak to whom i need to speak to to get this resolved … id rather not work in a store where the store manager is the one doing slim ball things that’s not how any of this works your the big problem
I have left 4 messages to have someone contact me because I have a complaint about a store manager, and its been 2 weeks and I havent heard from anyone!!!
Unbelievable!! And there website sucks!
Hello,
My name is Susan Argenio (Emp. #26368987) I have provided an employee number but not sure if I am an employee.
Email: snoozelb@hotmail.com
Phone: 928-634-6608
Regarding Cottonwood, AZ store
Manager: Al
My story:
I interviewed and hired on with Al on Thursday, 10/25/2018. All paperwork was filled out and completed on Friday 10/26/18. I was told that the schedules were made up on Fridays and that Al would call me Saturday or Sunday with my schedule.
No call from Al on Saturday or Sunday.
I called Al’s cell on Monday morning and left a message. No return call.
I went into the store and talked to Al about Wednesday of the same week. Said he would call me. No callback from Al.
I called again on Saturday 11/3/18 and wow he actually answered. Told me to report to work on Sunday, 11/3/18 from 2pm – 6pm and was also scheduled for 11/7/18 from 10am – 2pm. Had to rush out and buy appropriate clothing.
Went to work on 11/4/18. Got my employee number and my badge. Clocked in o n cash register and observed cashiering 2 hours. No hands on training. After the 2 hours of observing I went in to the cash register to begin my cashiering. My badge/employee number would not let me clock into the cashier portion in order to begin to cashier. I was told to do shelving and did so until time to go home.
Went to work on 11/7/18. I was able to clock in but not could not log into the register to cashier. I observed cashier for 2 hours and did some go backs while my employee number was looked into.
2 hours into my shift I was able to get onto a register. Yay! I had no one observe me while I got started checking even for a few minutes for hands on training. I was just turned loose in it.
I made it through those 2 hours.
I was then scheduled to work on 11/12/18 from 4pm – 8pm and again on 11/17/18 from 1pm – 5pm.
On 11/12/18 I went in and could not even clock in on the register. After waiting for about an hour ½ I was sent home and Al was going to look into it. Keep in mind I was not paid for that hour ½ nor did I expect to be because I did not actually work. Al was going to look into it again.
On 11/17/18 I was about ready to go to work and I got a call from another associate. She told me Al wanted me to call him on Monday, 11/19/18, and he would explain what was happening with my badge. I asked about the shift I had been scheduled for that day and was told they were over staffed so not to bother to go in.
I called Al on 11/19/18, 1st thing in the morning as told to. Left him a message. Again no return call.
I went into the store on 11/21/18 to see if I could talk to Al that way. I was told that something had happened to my employee number and I had to re-apply for the job from scratch. Al made an appointment with me for 11/23/18 at 7:30am to begin that process all over again. True to my nature I arrived a little early. The door was lock and I flagged down an associate and told her I had an appointment with Al at 7:30am. She locked the door and informed Al that I was there. I was not let into the store until a few minutes after 8am when the store opened. Al was then in a staff meeting so I shopped around for about an hour. Finally Al came out and told me that he was looking into my employee number with HR and he would call me back that day. Well guess what? He never called me back.
That Friday that I had the 7:30am appt., 11/23/18 was their pay day. I had mentioned while talking to Al that I had not been paid by auto deposit for my work on 11/3 and 11/4. He as not concerned with it and told that it takes a while. HUH???
Today is 11/26/18 and I have yet to hear back from Al or be paid and sadly do not expect either.
I was so very excited about this job and do not feel like I deserved to be jerked around in such a manner and not to be paid on top of it.
There is something very wrong here.
I’m not sure what to do now but I will NOT be calling Al again.
Now what?
Susan Argenio
I’m so glad that this all documented. I want you to go to your local court house. Hopefully they have a law library. I want you to sue. I’m dead serious. It is so not legal for a corporation to hire you and not pay you. It is completely unethical they way that Al has wasted an entire month of your life. You’ve lost a ton of wages that you could have earned working elsewhere had you known this was they way you were going to be treated/mistreated.
Please email me at kdaniels1229@gmail.com and I will be more than happy to help you gather legal resources regarding this matter. I’m in Mesa so we are at least in the same state with the same laws.
My local Dollar Tree is hiring, which is what led me to read the reviews. Thank the Lord I read yours! Everything happens for a reason 😀
First of all depending on the State you live in, if you arrive at work and work less than your schedule hours, the Have To Pay you for 3 hours. I would definitely find work somewhere else.
I can not say enough good things about the store in Alliance Ohio on west state st. Shelves are always full. The girls at this store go above and beyond. This store and these employees are a true asset to your company. You always feel welcome at this store. Keep up the great work!
I have an urgent matter i have emailed the garnishment department with no response and I need to know who to contact to have wages garnished for child support if you could email me with contact information that would be greatly appreciated.
You cant just have someones wages garnished! It has to be from the state or county you live in that sends the paperwork to your employer.
And if its you that needs to pay the child support, again ..the state will send them the paperwork.
It encourages people to actually bring their carts back. Often homeless people steal carts that are left outside and it cost the company money to replace them. By the way Dollar Tree and Family Dollar are owned by the same company so they aren’t losing any money from you
DOLLAR TREE IN JEANNETTE PA, ON LOWRY AVENUE, IS A JOKE. ONLY 1 CASHIER EVER ON REGISTER. TODAY MY TWO SONS WENT SHOPPING FOR ME AND OVER THE INTERCOM THE STORE MANAGER JOHN, ANNOUNCED THAT SHOP LIFTERS ARE BEING WATCHED AND WILL BE PROSECUTED. THIS MADE MY BOYS FEEL LIKE THEY ARE BEING CATEGORIZED AS A SHOP LIFTER, THERE WAS ONLY ONE OTHER CUSTOMER IN THE STORE AT THIS TIME. THIS APPROACH TO CUSTOMERS IS SO WRONG OF THE STORE MANAGER. YOU SHOULD NOT ANNOUNCE YOU ARE WATCHING YOUR CUSTOMERS TO MAKE THEM UNCOMFORTABLE AND LABEL THEM AS CRIMINALS. THERE ARE A LOT OF DECENT PEOPLE STILL ON THIS EARTH AND THE FEW THAT DO STEAL MAKE IT HARD FOR OTHERS. DON’T LABEL YOUR CUSTOMERS! WHEN YOU CAN WALK ON WATER THEN JUDGE!
STORE 161
Columbus, Indiana.
This store is always a mess and out of stock. we see managers always just sitting in office in the front area.
Dozens of boxes of stock just sitting on the floor blocking aisles. shelves are empty, bare and looks just the store is going out of business. Store 161.
Check store 4 weeks in a row and out of stock on rubbing alcohol, 8 pk disposable razors, yardleys lavender soap, renewit raspberry air freshner, frozen chicken strips,
I am so thankful for Dollar Tree, because they still have everything for a dollar. Not like the ninety nine cent store. I live in Inglewood, CA and the Dollar Tree near me is a mess the store is always out of merchandise and food. The store is always tore up from the floor up. The cashiers are kind of friendly and helpful. But what good is that for missing merchandise and stuff all over the floor. I never see a manager and I go there about once a week.
i am work at doller tree in neptune on 66 i have not got good hours they only use me for trucks only i go to a program call getaway treatment program i go to 830 to 345 pm i ask my boss to give me hours in after noon he say no to me i am hughes jean marie call me at 732 245 4765 cell phone or at 732 922 0951 i,m not getting treat like a co-worker at dollar tree
I went to the dollar tree on west middle tree in mancheater ct today. The teller over charged me . I informed the teller that she over charged me. She was very rude and tomd me just to go get another item. I told her that I didnt want another item. She them said that she called the manager which I didnt hear her call him. She proceeded to say to me in front of other customers ” it’s only a dollar”. I told her its .not up to her how I chose to spend my dollar I wanted what she owe me.
The manager hadn’t showed up yet. I then asked another teller if she could get the manager. She was also rude and said ” he was already called”. Finally the manager showed up and very rude said ” what’s the problem now”. I proceeded to tell him but he dismissed me.
Meanwhile the teller that attended to me kept talking to other customers about what happen.
From thus day on I will not step another foot in that dollar tree store. The workers are very rude. The manager needs training on his customer services skills.
I’m confused… were you at the store dealing with cashiers or at the bank dealing with tellers?
Mandy, Whats the difference?
I am reaching out to see why i have been on the phone for over an hour trying to get through to a rep. I went to the store today for my job and was met with a nasty racist attitude from a worker named Nancy. i asked for corporate number from the manager. Whom initially gave me the wrong number. i came back into the store to find him laughing with Nancy. there is no email to reach out to them. This is beyond unreasonable.
I went to the store in Laredo,Texas located in Zapata Hwy suite 106 around 1 pm today November,15 2018 and there was only one cashier checking out customers. She called back up TWICE and nobody even bother to come check there was a line of about 10 people and the cashier was by herself. I dnt think thats much of customer service in this store.
I went the the new dollar tree in north Wilkesboro nc and they was a worker in there named dee dee she was loud very rude and saying racist things to an black woman everytime I’ve been in there she has done nothing but disrespect the workers n the customer she was smoking out front of the building n she flicked her cigarette and it almost hit my daughter best be glad it didn’t or she would had gotten her butt kicked by me taken my money somewhere else
Hey Michael,
You ever heard of the grocery store Aldi’s? They are just one of many stores that utilize the approach of putting in a quarter to use a cart. It is actually a fantastic practice. You put in a quarter and when you return the cart you get the quarter back. The reason they do that is so the lazy people do not just leave their carts lying about the parking lot. I don’t think anyone else is upset about this except you. Maybe next time just remember to bring a quarter so you can use the cart. 🙂
The dollar tree on rRt 66 in Ocean NJ 07712 sells Asbury Park Press newspapers on Sundays, ,I pickup a paper and buy a few other items each week . The coupons have been missing from the papers . Either the Press is not putting them in or the employees are taking them . I buy the paper mostly for the coupons , if they are not there, there is no reason for me to stop in DollarTree , and therefore spend money on items.
I CANNOT BELIEVE WHAT I HAVE READ, HUNDREDS OF COMPLAINTS. HOW DO YOU THE CORPORATE MANAGERS GET AWAY WITH THIS? YOU ARE OWNED BY ANOTHER COMPANY AND YOU DONT CARE. I THOUGHT THE STORE IN WASHINGTON DC WAS HORRIBLE. BUT I GUESS THEY ARE HORRIBLE ALL OVER. IT IS A.MOST CRIMINAL WHAT YOU ARE DOING. SAD STORY. AND NOTHING WILL EVER BE DONE TO CHANGE THE DIRTY, MESSY STORES.
I have never had a problem in the stores here in Michigan. I am however, fit to be tied trying to contact customer support. They have wrongfully removed monies from a cancelled order from Dollar Tree direct order from my bank account and won’t reverse the transaction. The store says they have nothing to do do with purchases from the website and therefore can’t help me. I have spent a total of 5 hours on hold trying to get assistance. Every time I get through to a person, after a minimum of a 50-60 minute hold time, they transfer me to the person who can “help me”, but that person doesn’t pick up and the call gets dropped and have to call all over again. I am on hold for the 3 hour this morning alone!!!! I am about to lose my s*it! There is no way to e-mail a complaint or talk to corporate. I hope this thieving corporation goes bankrupt. They will never get another penny of my money.
I am dealing with the EXACT same thing right now. I ordered something online to be shipped to the store and the store manager either sent back my order but stated it was picked up or sold it on the floor. I’m out nearly $300 because of no customer service help when I call, people lying about correcting the matter, or taking my information and NEVER contacting me.
Well, the store’s here in Michigan are absolutely a joke!! Favoritism, bullying, etc! Any good product, well managers hide them to be purchased by their friends and family! Managers have no problem calling employees names, talking about them behind their back, or right where they can hear! Managers are no help!!!
I bought 3 packs of Pretzel Dippers at the Staunton,Va. store for a grandchild’s birthday party; the pretzels were stale. I purchased them on Nov 2nd 2018 the expiration date is Jan 21, 2019. The store refused to take them back on Nov 6th. Why is this? I thought I’d just forget it…but I can’t see the justification in it; it’s been bothering me ever since… I shop there every week. I’m disappointed in the way this was handled.
Their policy clearly states no refunds
But to not offer at least exchange for stale rancid food ?? I dont think getting a exchange or store credit for RANCID/STALE FOOD is unreasonable.. just happened to me and truly PISSED. Stores need more villacance when it comes to stock. Expired food on shelves for weeks and when brought to management they said ‘oh oops get another ‘ and replied with ‘cant. The whole inventory is expired ‘ he said oh well guess you’re gonna have to find something else then huh’ told emplooe to put sign 4/$1. Are you effin kidding me. Oh and Shirley CLEARLY did not say REFUND Mandy, she said ‘refused to take back’ whcih cleary doesn’t indicate refund …thanks …
Call the local board of health. Always take pictures of packaging- bar codes expiration date and mostly of sales receipts as the ink disappears!! Uneaten food as well. One on a table and one in garbage!
The store in Big Flats/Horseheads, NY was just ridiculous, the store is a disgusting mess, while there are 2 long lines the 2 managers were standing there talking about their personal lives, the one cashier calls the manager over and as the manager is walking over screams why is there shampoo on the floor (really because this store is disgusting and floors are a gross mess), then the manager went to look for something for a customer, the customer asked the girl to ring him out for the product so he doesn’t have to go through the line again, so the cashier does, then when the manager comes back out the cashier tells the manager she already rang him out, the cashier completely stops ring out the customer because the manager now wants to argue about what sku she used and the cashier is laying her head down on the cubicle wall as the manger is telling at her. Which should have waited and been done in private. After waiting in these long 24 minutes I left my merchandise and will not be back to this store! The customer service in this store is so unprofessional, and as a Retail Store Manager myself, this kind of behavior would not be tolerated in my store.
My question is it’s sad that the Corp people don’t give out their email anymore! Go way to go bankrupt! It’s like the management don’t care either! I’m definitely done with our local store! SMOKING AT FRONT DOOR! Worst than a bar!!!!!!!
I went to visit my local Dollar Tree in Selma Alabama after looking for an item that is usually in one place ,but was not in that same location anymore. When I got to the cashier I asked if they still had it , she said that she didn’t know , and then she went to the office asked the manager that were sitting inside the office with another manager having a conversation. The manager proceeded to say to her if it’s not there we don’t have it . No one want to see if they had it or if it was moved , I’ve had another customer service issues as well.
The customer service is the worst I’ve seen in a long time , and I don’t see myself at any time going back…
The manager at mountain home Idaho Dollar tree is so unprofessional. She follows my family around and yells at our 2 year old daughter and then us because she plays with the things on the shelf. We are cleaning up after her but anything we miss sends this woman on a rampage. She doesn’t even ask kindly. She just starts yelling, telling me I’m not an adult. I’m in the military, provide for my family, never missed any payment, and take care of all of my responsibilities. She should quit if she doesn’t like her job. I worked retail before, it’s your job to reorganize after customers browse. I’ve never dealt with such a rude and disrespectful manager. I was spending at least $100 a month there. Not anymore until they fire her.
On 10/30/18 I purchased 31 items, including my favorite pineapple juice(2) container, however when i got home i realized that I did not have the juices , I called the store immediately and spoke with one of the Managers who told me that I should return to store with my receipt and speak with the manager Chris, I informed her that I was in Cambria Hts and would come the following day, she said no problem just ask for her or Chris . When I got to the store the following day she was not there so I asked for Chris who was very unprofessional and rude, he said that he would have seen the items if they were left there, I said they were because I went straight home from the store I asked him what if the customer behind me picked it up he said that that was my business and he don’t care about that , “that was my problem”, I was in disbelief of his rude and disrespectful behavior . Customer service sucks at this location. store#3516
To Whom This May Concern:
On October 17, 2018, I bought 3 cans of Azul Coconut Milk. I discovered a gray substance in the cream when I poured it in my cup. I had not noticed it before because I normally pour my coffee in the cup first. I checked other cans and found that some had it and others did not. I had been buying this product for several months now. I need to know what is this gray substance. I bought these items from the Dollar Tree in Universal City, Texas. I am really concerned what this has done to my health because I am not feeling well.
You really should contact the manufacturer. Dollar only sells their items and won’t be able to answer your question.
Contact the board of health. This is an issue that they should be aware of. Freeze the item until you can get it to the proper source. They may tell you to take it to the local hospital for testing.
You never know how lick products sit on a doc sit inside a hot truck- or sit in the isles waiting to be put in refrigerator. All of that makes a difference!
TO WHOM IT MAY CONCERN; MY COMPANY AMERICA BEST CARE IS CURRENTLY RAISING MONEY FOR RELAY FOR LIFE.WHICH IS A FUNRAISER THAT HELPS CANCER PATIENT WERE OUR SPONSORING A EVENT THAT CALLED BREAFAST WITH SANTA INWHICH WE WONT TO GIVE EACH CHILD A SANTA HAT SO THEY CAN HAVE THEIR PICTURE MADE WITH SANTA OUR REQUEST IS COULD YOU PLEASE DONATE 100.00 HATS TO OUR COMPANY HERE IN FORT PAYNE
Store 4016 won’t bag your purchases
Cashiers are instructed to say they are under no obligation to bag your items
This has happened to me on a number of visits that I actually drive to the competition and shop there.
Well I don’t have an obligation to shop at such an unpleasant dirty store that refuses to provide good service.
To Whom It May Concern,
I have a public health concern regarding your store located at 11227 E Via Linda in Scottsdale, AZ 85259.
Without saying – this is the most disturbing, nasty, dirty and most unorganized store I have ever visited. It has an odor and the carpet tile looks like someone had poured liquid that stained the carpet tiles in large areas throughout the entire store.
I shopped at this store periodically when visiting my sister, but after my last visit on October 12, 2018 I will NEVER go there again – it’s not safe! I actually had to cover my mouth and noise because the smell was so bad and I left. Another customer and I briefly spoke before I left and she stated that she saw bugs in the store. She also stated that she was going to call the Arizona Health Department about the condition of this store….how sad.
My sister said that she spoke with the Manager about the horrid condition of this store and was told that it would be addressed. Now months later nothing has been done and it appears that it is even worse. What is even more disturbing is that the Manager in charge of this store fails to see or just ignore improving the condition of the store.
I will continue shopping at Dollar Tree BUT never again at this particular store. I am certain that this is a poor representation of our core value.
I tried to return 3 unopened Bags of individually wrapped candy that I bought just yesterday and they told me I cannot because we don’t know if it is poisoned. I am appalled by this comment because it makes me feel like your company believes your customers will poison food. I understand that when food is taken out of the store you have safety concerns for reselling those items, however; you receipt says, “We will gladly exchange any unopened item with original receipt. We do not offer refunds.” This is very misleading because it says “ANY item” and does not state that food is an exception. After some digging online I did find that seasonal items are also exception but again it is not listed on the receipt. My items are not seasonal. I feel that I should be able to exchange these items because of this MISINFORMATION and I would hope that you correct your receipt verbiage for future reference. I work for the Texas Health Department and we host many events for our employees. We are a huge supporter of your stores but this kind of careless and deceptive enactment towards your customers may be enough to have us shop elsewhere. It is my understanding that the manager Josephine must uphold those policies laid out by you. As the Corporate office, I would like to hear what you have to say about this issue please.
I was in your store in moosic Pennsylvania tonight with my daughter and husband and the 3 workers were standing around talking I came through the door they looked over at us and started laughing making jokes about me and my family I was offended so much I left and went else were I don’t think I should have to be subject for that kind of abuse going in a dollar store… This was at night time 6 pm 10/15/18
Today I made the mistake of going into our local Dollartree. You guys have a great store in Des Moines, WA. Great location, a lot of wonderful Halloween stuff I’m a sucker for, spacious, etc. But I dread going there because the lines for the cashier are unbearable. I know it’s not Nordstrom’s, that you can’t expect that kind of service with your profit margins, but it’s a deal breaker. More than once another frustrated customer has told me the other local Dollar Trees don’t have this problem. Is it possible? Is it a question of mgmt? While I was there a sweet older lady was ringing up sales on the only register open, while the line weaved half-way through the store. There were at least 2 other employees in the store, but they disappeared into an office never to be seen again. Leaving the older woman to hold down the operation. They were lucky there wasn’t a riot. So I love your business model, but your service…
Please mail me a catalog
5017 enclave dr 1102
fort worth tx 76132
I would not advise that you put your first and last name along with your full home address on a website like this. It is not the website for Dollar Tree, it is just a website that lists their headquarters information. Anyone that gets on this website can see your name and address. I don’t want anything bad to happen to you so you might want to see if you can delete your comment.
Dollar tree isn’t somewhere where you want to work especially the one in Long Island city . They lied to me and told me I got paid weekly and didn’t even get paid weekly I had to wait three weeks before I get my first check . Now that I’m moving there manager Hassan doesn’t seem to have any answer but I don’t know what to tell you what kind of manager is that ? Basically I was told false information and it’s very upsetting because I might not even get my money because I will be in Boston. I hope the board sees this comment and can help me get my money it will be greatful.
this is a bogus email becuase you dont want complaints
I need someone from corporate offices to contact me about an injury to my children at one of your stores because of an unsafe damaged shopping cart.
Attorney!
Dear Corporate Office,
I was shopping at store #4787, located at 3909 Queens Blvd, Sunnyside, NY 11104 today 09/30/18 at approximately 11am. My shopping experience was very unpleasant, as there were boxes and handcarts of inventory in most of the aisles. I have photos if you would like to see the aisles that were blocked. This is not only a fire hazard but is not wheelchair, or walker accessible for individuals who utilizes mobility devices.
Furthermore, since the aisles were blocked and the boxes were too heavy and voluminous to remove, I couldn’t get most of the items on my shopping list and will have to revisit the store later in the week. This is unacceptable. I spoke with the assistant manager onsite named Nuva and she said the issue is with the manger of the store and she has noted this issue since last week and nothing has been done about it.
Please have your store cleaned and all inventory put away asap. This is not only bad for business but deprives customers like myself of their full shopping experience.
You’re company is so hard to contact. No email address, phones never answered 🙁 and you probably never read any of this. I wanted to complain about a store in Lewisville Texas on main street. It’s a total mess! there are nearly nothing on the shelves, the back room is piled floor to ceiling with boxes – assume that’s merchandise that’s supposed to be on the shelves. No management in site! I was there today and the “manager” young girl left leaving what looked like two cashiers to take care of everything. Poor and I’m ashamed. I know everything is a dollar but I’d pay two or three dollars for this stuff – they need help.
I need to found out how I can get information on past employment at dollar tree in Aberdeen. If someone can help me out that would be great.
The store in Charleston, Il is becoming awful. I just had the manager Rhonda, come chase me out the door because I would not say hello to her. She was yelling out the door and customers were staring of concern. Nothing ever gets put out on the floor anymore. Every time I go in there, cashiers would rather be on their phone than checking the customer out.
Why is the Dollar Tree in Mayfield Heights, OH closed (doors locked) at 2:00 p.m. eastern time?
I am an avid dollar tree shopper. With so many grand children it’s a God send to get the cute seasonal things, wrappings, school supplies etc…we normally go to the store at 152 E Washington St., Painesville OH 44077. The last few months the store has been a nightmare. It used to be clean and neat. Now it looks like a bomb went off in there. The floors are never swept and window and sills are filthy. It used to be so nice. I assume someone else has taken over and they can’t keep it up or something. I am forced to go to a store farther away that is CLEAN. I would think you would want the stores all maintained at a certain level to keep customers. This manager/owner needs a visit from corporate or something. Simply disgusting!
I was at the Randallstown Dollar Tree. Cashier was helpful. Management was inconsiderate, rude and disrespectful! New management you need to be replaced, I rather an unorganized store than your “privileged attitude” you can keep my $28.00 and the products since you think it’s a courtesy to wrap the glasses I bought and having me wait over 20 mins to hear you say, “we don’t have to do this” since you don’t have to do anything, I also have a choice I don’t have to buy from your establishment! As I said you can keep the products and my money! God speed!
This is the absolute worst company to work for. As an assistant manager I’m making MAYBE half of what the average retail assistant manager makes, meanwhile they expect us to get an absurd about of things done when they dont give us the hours to have enough cashiers leaving us with time available to get the tasks done. Unrealistic expectations with not enough staffing. My district is so desperate for managers they’re keeping on to and hiring people who make it harder for everyone else just to have a body there. I work full time hours with none of the benefits because they dont want to have me officially be a full time manager for whatever thinly veiled excuse to be cheap. We work our asses off and this company doesnt even care enough to pay us a livable wage. And I’m not even using my own email address because I work in a state where it’s perfectly legal to fire someone without a legit reason so long as it’s doesnt fall under discrimination or retaliation. This is a company that does NOT deserve to be operational but will continue to succeed because some people simply cant afford to shop elsewhere for a lot of products.
I feel bad for you. You actually seem to be a good hard working person. What about going to Another field. Maybe a dental assistant? Good hours. Good money. Always could use good people. Or maybe a hospital worker? You deserve better. I am so shocked to see I am not the only one complaining about dollar tree. Seems corporate doesn’t care.
The Dollar Store located in South Orange In Newark has a very bad rodent issue. There are multiple and I mean multiple Rat and mouse traps all throughout the food/snack isle. For months the store has had this very bad odor. The best I can compare it to is a pet store. It all makes sense now that I see the traps. This is unacceptable and something needs to be done about it ASAP.
Linden NJ Store#3098 has the worst and rudest Dollar Tree staff I have ever experienced in the Tri-State area! Their latest floor manager Dave, is very condescending and non empathicly trained to be considered a “supervisor” representing the Dollar Tree corporation. The store was extremely unkept, and beared a strange odor, probably growing mold & mildew from the leaking ceiling when it rains hard in this building. There are plenty of your stores around, I doubt I would waste another DOLLAR, nor my time at this location.
I live in Painesville, Ohio and run the Downtown Painesville Organization. I have been receiving many complaints on the cleanliness of the store here in our downtown. Several people have complained about how dirty and disorganized the store is here.
What can we do to get it cleaned up and looking presentable?
I would like to give you a review for your norman oklahoma store. The manager was very rude and unprofessional. She smelt horrible (like she had not bathed in days), then refused my coupons that were within the limits of the coupon. Then told me she was writing up anyone who takes them, excuse me writing them up for doing their job? I will not be returning to this store. This makes your company look bad. Sadly I will not be returning.
Former dollar tree employee jus trying to figure out how to get a letter stating I no longer work there this Thursday will make a month. No one ever answers HR line plz help
the store on main street yonkers is the WORST. theres only 1 person working ALWAYS and the store is a disaster with stuff all over the aisles. who do i speak to about this ???
On August 29th I visited your Kings canyon and Clovis Ave store. I walked in with 3 exchanges and had my receipt for them. The manager, I didn’t catch her name but she was artifically blonde, kind of orange hair. I showed her the 3 items I had and she was acting very unprofessional. She was being very degrading and her body language made me uncomfortable. She was dragging out her decision like she didn’t want to exchange my items. She seen me walk in, and acted as if I stole the items. I honestly couldn’t wait to leave because I felt so bad due to her actions. She treated me as if she was disgusted that I wanted to exchange a couple items. They were unopened, it just so happened that two items weren’t needed and the third was damaged. I really hope you have a talk with your manager.
I will say that your cashier Yesinia was an absolute treat. She was so sweet and didn’t give me any problems with the exchange. Greeted me friendly and was even kind with her over all attitude.
Hello, my 1 year old grand daughter has recently been diagnosed with a very rare form of an already rare cancer, Ewings Sarcoma. This is usually a bone cancer, but the way that her cancer presented, there is actually 0 ever in the world under the age of 2. We will be holding a silent auction on Blaines birthday, 2-3-19, in attempt to raise some money for her parents. One or both will have to eventually quit their jobs. Blaine started her chemotherapy last week, and is looking at weekly chemo treatments for 9 months, another surgery, radiation, and everything else that comes along with this such as blood transfusions, low immune system, fevers, er visits, and hospital stays. We are asking for any donation that your company is willing to give us for the silent auction, and if you are unable to donate, please pray for Blaine. She is the sweetest little girl and has a long hard road ahead of her. My contact information is below if you have any questions. Thank you for your time.
Jennifer Vandeloo
717 Mound st
Atchison KS 66002
785-850-8232
cra_z_nurse@yahoo.com
I am writing regarding store number 4220 on East Sprague in Spokane WA. Since Christmas time the store is always a mess and shelves are not stocked. The employees are always friendly but there is usually only two on duty, one being the manager. So how can they possibly keep the store stocked and neat if they are checking out customers. I am tired of going there and not finding things on the shelf that I know you carry. They are in boxes closed up sitting around the store adding to the difficulty of getting around. Other Dollar Trees in the area are not like this. If the store is going to stay open it should be properly staffed and stock shelved. P.S. I was going to do the survey but I don’t want you to have my phone number. I am going to ask other customers to get ahold of you with complaints too.
On Sunday, July 22, 2018, I made a visit to my local Dollar Tree Store located at 2710 Old Lebanon Pike, Suite 14 Nashville, TN 37214. The experience that I had there was not so friendly. I was treated very poorly by the store manager, Roger.
While waiting in line to pay for my selected items, I observed the cashier, Roger, treating the customer with great customer service. He verbally told the customer’s total, thanked her for her purchase, and handed the customer her receipt. However, when I approached the register, I was not greeted. Roger rung up my items, and with his eyes, pointed to the total. He did not ask what my payment method was which caused me to have to swipe my card twice because he had not selected my payment method. Once the transaction was completed, Roger still did not speak to me. He looked at the receipt as it was standard protocol for the customer to tear the receipt off the printer. He never thanked me for shopping there either. I wasn’t even handed my bags, and that would have been helpful considering that I had my children with me.
I did not address the issues that I had in store because I did not want to hold up the person behind me or cause a scene. Once I got home, I called the store and asked for a manager. Roger (the cashier) introduced himself as the manager. I proceeded to ask what the standard protocol at the register is. I specifically wanted to know how the receipt should be given to the customer. I was told by roger that the receipt is either given to the customer directly or the receipt is placed in the bag for the customer’s convenience. At that point is when I revealed my identity and I asked Roger why I wasn’t treated that way. Roger never offered an apology; in fact, he got very defensive and anger that I critiqued him. He proceeded to tell me that he has been in customer service for 50+ years and acted as if he were offended. At that point I realized that I was getting nowhere and I asked for the corporate office information. He answer was and I quote, “You can find that info at dollartree.com.”
Now to explain my background, I am a manager for Lexus Nexus. I have several years of managerial experience and I also have a degree in business administration. I definitely know what the expectations are and how a customer should be treated which is why I was so upset. Honestly, I don’t want an ‘I’m sorry’ or “we’ll get with him and coach him.’ This isn’t acceptable at all and should not be tolerated in any corporation. Please address this matter, if not for my complaint, for all the complaints that never surface. Because of this experience I do not plan to return to any Dollar Tree locations. I have been shopping at other stores and have been getting better with friendlier people.
well being that I cant seem to find the direct email and get the actual contact form because it goes straight to something else I will put my complaint here. I love dollar tree I find everything there have shopped there for years. so when recently I saw the opportunity to apply for a sales associate position I did. but I have to say the manager is highly unorganized . I felt like my hope were high to be let down. I had an interview for the stor in wilkes barre pa at the square for 10 am yesterday which was the 13th of august. she didn’t show apparently she called her assistant manager who got stuck doing the interview the night before to let him know that he would have to. from what he told me. um I didn’t appreciate that because not only did she make herself look highly unorganized and unprofessional to top it all off she didn’t even bother printing out my application for the assistant manager to look over. Now I specifically put the days and times of my availability on the application but unfortunately said by the assistant manager he didn’t even know what she was looking for in hiring someone and the shift. because he said that the day shift is pretty much in tact that she fired someone who worked nights which I specifically stated in the application I could not do because of my husband working the closing shift for his job. I was told I would hear from her at the end of the day that he would let her know and she didn’t even give me the common descentcy to give me a call letting me know where I stand if I was even hired at all. which would be the professional thing to do. the assistant manger didn’t even know how to properly conduct an interview which really was not his fault she really didn’t leave him prepared and the manager that was supposed to give me the interview is very unorganized and highly unprofessional. I didn’t appreciate not being called back r her not showing up at all . It really makes the corporation look bad a lot. I would definitely do her job a hell of a lot better than that. it sucks that people are given positions like that and they don’t act accordingly with the title of the positon they have
I ordered 3 items from the dollar tree website, I and one of the items had to be mailed to my home, and the others qualified for in store pick-up. I specified on my order that this item needs to be mailed in Myrtle Beach, SC! I used PayPal to complete my order, with a credit card that has a billing info that I haven’t updated in Los Angeles, CA. I called twice and emailed about some sort of reimbursement because my mom had to forward this box to me and pay for it to be sent here in South Carolina from California! I sent a screenshot of my order to the person assisting me the first time, and all she mentioned was that I have an in-store pick-up on August 13. I already knew about my pick-up date because I went to the store and spoke with the manager! On the second phone call, a male representative was the one TRYING to assist me but he was very rude and told me it was my fault and they can’t do anything about it! That just made me VERY UPSET because I know how to order things online and I did specify where this item should be mailed!! They will not even try to compensate me with anything!! Either a reimbursement for my mom sending this box of item to me, a refund, or anything!! This is rediculous!! I will email every dollar tree email I found on the internet until someone tries to do something about this! This was not my fault!! I specified where this item has to be ship! I am not dumb or stupid about ordering things most specially because I need this item for my wedding on August 18!! I need someone to at least admit that this was on them and not mine! I will give this a week or so to see if anyone will ever attempt to do anything about this issue!! Order Number: EC4453922
Good morning,
I would like to talk to someone about a device that helps reduce your power consumption from your HVAC system, it polices your maintenance provider, the government and power companies offer rebates, it extendeds the life of the HVAC systems and there is possible financing on the energy savings. Let me see if I can get you qualified for up to 50% savings on your power bills and rebates. This will put you ahead of your compatition.
Look forward to hearing from someone in your company and thank you for your time.
I visited the store on Marion Waldo rd, in Marion Ohio. My son was skipping down the aisle, he knocked something over. The “manager” started yelling at him. My son picked the items up and put them back. He was very upset, my son is sensitive. I proceeded to put all the items in my cart back, before I confronted her. I asked to speak to her manager, she replied I am the manager. I responded with your the manager and you yelled at my son? She responded with “yes, I did”. I told her she had no right yelling at my 6year old son. She then tried to tell me she didn’t yell at him. Yet everyone in the store heard her. I have never met a more rude individual in my life. As we where leaving my salon told her he’d never come back to this store because she was mean. She responded with “ good, I don’t want you to come back”. Honestly, the most unprofessional “manager” I’ve even encountered. Dollar tree you have lost my business as well as my family’s.
Re: 1453 Terrill Mill Road – Marietta, Georgia
The store referenced above WAS amazing! Clean, well stocked and friendly staff. I can only imagine their management changes six months ago or so. It is obvious that the current management does not have a clue about what they are doing. Every time I have been in there seems to be more boxes containing products on the floor than products on the shelves. I literally have to move boxes out of the way. Does the corporate office manage their managers??? This store needs help if you want to keep your customers!
My Mother recently visit the MidWest city store today We both enter the restrooms it was disgusting unclean I saw an employee mopping with the cautions signs There is no reason for that to happen the cartwheels were peeling off bumping at every turn make an awful sound very disappointing nothing like the Shawnee store it clean employees are friendly it safer than this location it dark dim terrible one product were open over in the makeup area need to update upgrade your system stores
I feel so bad after giving out school supplies to the children that attend our church and the bags that held the supplies we purchased from Dollar Tree store. The bags were the draw string type. We couldn’t afford to give them book bags this year so were got these bags.
Please don’t waste your money the store need not sell any more of these bags. I will ask my send a letter to corporate concerning these bags I don’t know if they will do anything about it because everyone we gave them to threw the bags in the trash. The bags were cute but not worth a dime.
I consider any business to be a bit shady when there is not official protocol to file a complaint concerning a particular store. When accessing the Dollar Tree Official website there is no link for filing complaints about employees or store appearance.
I visited one of your locations at 2710 Old Lebanon Rd Suite 14 Nashville, TN 37214-2149 and I had an absolutely shocking experience. I purchased five items and my total came to $5.41. When I got up to the register, I was not greeted at all. The associate that rung up my items only told me my total and once my receipt printed he only looked at me. I had to take the receipt off of the printer myself. I was not thanked for shopping there, nothing. The associate was plain rude. I had my two young children with me, so at the time I chose not to address the situation. However, once I made it home, I called the store and asked to speak with the manager. A man by the name of Roger, came onto the line and first I asked him what was the company’s standards on how they treat their customers. I specifically asked about how do the hand the customer their receipt. He told me that either the receipt should either be placed in the bag and then the bag is handed to the customer or the receipt is handed directly to the customer and the bag is handed to the customer separately. I then told Roger that I was not treated that way. I told him that I wanted to know why. Roger never offered me an apology. Roger is also the manager of this location. I explained that as a manager, he should ensure that every customer is treated the same. I am also a manager in customer service and I definitely know the importance in treating every customer with respect. Instead of apologizing he then stated that he has been in customer service for 50+ years and still never offered an apology. Is this the way that you find acceptable with running the company? I feel that this individual should be released from the company he was very hostile and unprofessional. The worst part is witnessed him treat the previous customer with dignity and respect. What can be done about this employee so that this doesn’t happen to more patrons?
We came to the 3615 Northgate Blvd Sacramento, CA 95834 store July 23 and asked about the frozen section. The employees acted all snooty when they said there was no frozen section there, then started making fun of us for daring to ask about such a thing. My wife and I both heard them.
Not sure who the manager is there, I think he called himself Zeek? Whatever he goes by, he stood there complicit while this happened, and when we called him and his staff out on it, that smug manager tried to deny it and say that they were talking about something else. No, they were making jokes directly about us asking for a frozen section. To call this unprofessional is to vastly understate their behavior.
I am very disappointed that your card section has been changed from American Greeting cards ( 50cents each ) to Hallmark cards ($1.00 each). The Hallmark cards are much smaller than the previous cards yet cost twice as much. I am a cancer survivor and I send many cards but will not be able to now that the cost is more for smaller, less pretty cards, I shop at the Dollar Tree in Franklin, Ky and when buying cards, there are usually other customers buying them at the same time. Please go back to the American Greetings cards as before. Thank You, Nancy B. Wright
Someone from corporate needs to visit the Newbury Park store. 100% of the time there is one register open with multiple employees walking around or sitting in the office. It’s ridiculous. I’m currently online and 2 people have already set down their baskets and left. There are still 6 people in line in front of me. This is a constant issue at this particular store. While I’ve been typing … another customer just walked out.
I have been trying to contact Dollar Tree H/R office due to the fact I want to work there but it comes up that I am not eligible for employment. Yes I worked there 3 yrs ago and my personnel file has no write ups or anything to red flag my re-employment there.
I was on hold to corp. office 4 hrs yesterday and now 3 today, the store managers say its on me and that their hands are tied to rehiring me. I need a job and I was all set to work yesterday when this all went down. Is there something I can do to bypass the hold issue and get to speak to a human being ?
I am trying to get a copy of my w2. I no longer work for dollar tree. How can I get it?
Greetings,
I travel the entire state of Louisiana because of my job. I must tell you that I read the complaints on this page and was astonished!!! I have never, ever been treated with disrespect in any of the stores in the state. I am interested in the different layouts of the individual stores and make it a point to visit each store in the town that I happen to be working.
I am or try to always dress professionally and and conduct my business in a professional manner. I can assure you that if anyone ever treated me with this kind of disrespect you would have no need to address the problem because I would address it myself.
I have a total of 50 years of experience dealing with the general public, while I will admit it is not as easy a job as it once was, its not that difficult.
I know that it cannot be easy to find competent people at the pay scale you offer, but there is no reason to be disrespectful to customers. The only thing these employees need is training, training, training!!!!
Respectfully,
Inspector
S. Euclid location is very unprofessional, unclean and poorly managed. Manager was rude a snarky towards customers who were finishing up at 10pm(typically rude and avoids contact with customers on a regular). Made a rude comment to another guest as she left before locking the door behind her. You want our money but care nothing about good customer service and common decency. Will not spend my money at this location anymore!
What i am concerned about as an emplyee of dollar tree is that those of us in oklahoma that work for dollar tree only make $7.25 hr which is bare minimum wage. Where as in other locations such as the new store in monument co employees are making almost $11.00 an hr which is almost $2 more than their state minimum wage. And they get a dollar raise every year for the next 5 yrs. Im personally gonna have to transfer to a different state just to have the chance to make more and hopefully advance in the company but the problem with that is i cant make enough money to get ahead enough to buy a vehicle and make that kind of move. So please if anyone at the top of the food chain cares im just flat out asking for help in this matter please
Im an employee of dollar tree as well and nothing has ever been said to us about not stocking after 5pm my managers and i as well as my coworkers stock shelves from open to close 7 days a week
I would recommend checking out your warehouses to make sure no one is smoking in your facilities. I recently bought three packs of paper party cups and when I opened the plastic the smell of cigarettes almost knocked me down. It was super gross and makes me want to stray from the party supplies.
Store # 445 located HWY 85 Riverdale GA is the WORST Dollar Tree Store
A Cashier for the 2nd time was waiting on me as she was talking on a personal call on her cell phone.
The manager is poor leadership because he was standing at the counter with her as she was carrying on a cell phone conversation. He was laughing along with her and involved in the conversation. There was a line of customers behind me waiting to be served. The store is dirty. Stock all over the floor. Cashiers don’t care because the example set by the management doesn’t care. If Dollar Tree wonders WHY we travel to Fayetteville for service you only have to spot check the Dollar Tree # 445. My 2nd trip was my LAST trip to this store. The cashier was JOHNESIA the name on MY receipt. Thank you
Dear Corporate office team
I was shopping at Store #3819( 2439 Prairie Center Pkwy Brighton, CO 80601-7058,PH# 303-659-9808). Register froze during my transaction, Krissi (manager) came over and shut the registered down, walked away without an explanation, opened a new register and begin helping new customers in line. After waiting for 10 minutes i took by items and walked over to her to pay instead of waiting. She starts yelling saying I can’t walk out with the merchandise ( i was not, i was walking towards her), i asked if i can pay for my things and go, she said no and said i had to wait for the register to reboot, i asked her to lower her tone and said as manager she should have informed me of what was going on, she continued to yell to me to go back to first register and wait, begin talking to other customers laughing and saying how my credit card broker her register and making nasty remarks. I never experience this level of unprofessional-ism from a place of business and from a manager that is suppose to set an example for the rest of the employees. I feel that Krissi treated me this way because i am a minority. I am demanding an apology from both Kirssi and her management team. Thank you
The Dollar Tree #2009 always has tons of product in the stockroom that they can never put out because the DM is never there and from what I understand the manager from another location makes the schedule for this store but never schedules anyone to work on freight. They seriously had a stockroom overflowing and before they could get that on the floor had another truck coming. What good was it to reimagine a store keep shelves stocked for a couple months to turn around and have empty shelves again due to poor scheduling and management?
Store #6803
5010 Clinton Highway
Someone higher than a manager needs to get control of this store. I’m walking in and the cashier is standing outside the door screaming at a young man who is 3 businesses away from where she is. Against my better judgement I walk in and she goes back to the register. Her co worker keeps going outside to see where he went and reports back to her. I grab a few things and walk up to her line and she makes a phone call to this guy daring him to bring “her” down there to the store that she is going on break. I get to my car and I hear someone yelling and I see two girls and the next business. Last time I was there the chatty cashier pulls out her stun gun and said I don’t like people walking up behind me the next one is going to get this. Unbelievable how stores are run these days. Very unprofessional from the top down.
Hello,
I just wanted to let you know that I had a very bad experience in one of your stores in Oakley. In Cincinnati, Ohio. I bought a three pair of pantyhose footies. I opened the package and there was only one pair and there were several pieces that were partial panties. I told the manager about it and he said it was not his problem. That is horrible customer service. He has not business being a manager. He would not give my money back, but exchanged it. I was not very happy with how he handled that.
I am a regular customer at dollar tree. I often buy sweets and snacks as well as ALL of my craft supplies from dollartree. I really am just highly disgusted with the service in melfort. The people working there are so rude and unfriendly to customers. And they dont even greet you when you go up to pay. There supply boxes stacked to the front door. I tripped over the boxes as i left the store and the lady just laughed and said “thank god im going home now”. Not even as much of a sorry. I really am highly dissapointed at this store.
I can’t get anyone to respond or call me back and it’s been over a week. I’ve been to 2 location stores and they say they can’t help I must call this number. I was in the store last week and made a 15 dol purchase. I tried to get cash back 4 times each time for a lower amount and was denied. But after getting to the car and looking at my account, my child support account, I seen that dollar tree took out 16 dol 4 times, every time I swiped my card and was denied. I’m very very upset. I am a single mother and it is my daughter’s child support. The last penny I had to my name. It drained my account to 0 dol after taking 50 dol for a 15 dol purchase. And to beat it all I was buying food and shopped here at dollar tree to try and make what we had go further. Little did I expect dollar tree to take everything I have. What is most upsetting is the fact I’ve left many messages every day since it happened and I’ve gotten no response. Family has suggested I go public with the incident as it’s very wrong and shouldn’t happen to others. I’d be very grateful for a reply and my money back. Dollar tree is a multi million dollar corporation and 50 dol is nothing to you, especially when it’s owed to me anyway. I have 50 cent to my name. Please respond asap. Its very important. I have included a screenshot proving it was taken out 4 times, once being my actual purchase. Dollar tree owes me 50 dol and I need it back very much as soon as possible. Thank you for responding as I hope you will.
Kisha Miller
828-333-1449
828-569-0075
4415 hickory lincolnton hwy
Newton nc 28658
I had horrible customer service from an employee and the general manager in Tooele, Ut. Even went as far as telling me “if you don’t like it, get out! And don’t come back!” However after reading a number of complaints on this page, I think I will need to take a different route.
My name is Harvey McGee at 708 west Durant, wilburton,okpa74578-2242 I am using my brother’s internet info.sir/mam I have an new idea for your company.like now but a little different. if you are interested and can pay me $15 million tax free u.s. dollars.plus put some of the money in banks so we can live off of the interest.
Was in store off piner the other day.asked for help find somthing to be snapped at by a kind of tall heavy set lady that wore reading glasses..said shes busy,that id have to wait or go to the one near kmart.never have i had someone do that to me.i wont be shopping dollartree any more.some one should educate that lady.
I was in our local Dollar tree shopping for items for the school / PTO event. I had bought Teacher items and activities for the kids. I chose some Norman Rockwell puzzles and went to check out. The puzzles rang up .01. The employee informed me she couldn’t sell them to me. So I asked if I give her our non profit info if she could donate them. She said no she would have to throw them away. I asked about calling and asking corporate before she did so and she said that I could but that she has never heard of anyone getting donations from them. My question is … Do you really have your stores throw these items away that the barcodes ring up wrong? If so why would you not donate them to a nonprofit or school that could use them?
I have been going to this store for over 25 years and always been able to take the shopping cart outside. I always have tons of stuff in a rounded off cart. They made a policy to no longer allowed carts outside the store. They made it so the wheels lock up when you go through the doors. The girls there have always been nice and would scan my cart so I could take it outside but only if I agree to bring it back. No problem, I’ve been doing that ever sense they started the policy, up until this morning that is. As usual I get my rounded off cart and start checking out, and as usual I ask the girl to unlock my cart. This time she said no, she called the manager and he also said no. He made a remark “especially not on a Saturday”. I looked around and only saw a handful of cars in the parking lot and just one person in line behind me. I left all the stuff there in the basket. No way in heck am I going to hump all those bags out to my truck with my 57 year old disabled body. Ain’t gonna do it. See ya later Dollar tree it was a good 25 year run we had. Ultimately it’s your loss though because I’ve been known to have a big mouth and I intend to spread the word.
Was in Dollar Tree, 4415 N. Rockwood Dr., Peoria, IL 61615 on Sunday (5/27/18). One of the filthiest stores I’ve ever visited. Littered with paper outside before entering store, huge carpet stains throughout store. Reminded me of a crime scene. Corporate should definitely close this store. Didn’t use to be this way.
I was in the store in Wisconsin Dells, Wi. this store is the most disgusting and filithy store that I have ever been in. Management does not seem to care how it looks. Trying to buy things is a joke. There is always tons of boxes all over the isles and they are stacked high enough that someone could get hurt. I have called and complained about the boxes as I almost had them fall on me once. Management stated, “Well this is the Dells and that’s how it is”, I did not get the managers name but really. I am a resident, which I told him, but that did not matter.
Living nearby this store is convenient but if need be I will shop at one of the two other stores in the area.
Please do something about this or this customer will not shop there or give a good review to other potential customers.
I have been threatened by a fellow employee… Second hand and have gone to management and nothing has been done…I have gone to to the police and I sent a message to corporate and now I will take the situation in my own hands… Get out your check book for this one!
.My complaint was done ON 05/13/18.. I WAS IN YOUR store in HUMBLE TEXAS 77396
(WILSON RD.) when I ENCOUNTERED COUNTERFEIT MONEY. I was at the register with a young lady and she gave me back 3 five dollar bills and coins. I left out of the store and went across the street to Walmart. When I went through the self checkout to purchase my items, I inserted the first 2 five dollars without any problems, then I proceeded to insert the third one and it was rejected 5 times. I finally asked one of the Walmart employees and they said, oh that’s counterfeit. I went back where I got the cash from and found the manager (Linda ). I began telling her what happened and she dug in her pocket and gave me a five dollar bill back. She didn’t ask which register, what time of day, nothing. I told her thank you for the money back but what happens if somebody who doesn’t know which store they had gotten it from, nothing but Dollar Tree doesn’t supply us with pens and I’m not about to buy any because that will be my loss. I said well the store is taking a loss if nobody is checking, she then said that it happens every 3rd month or so and people funnel money in here all the time with the new employees. I tell them to hold the money up to the light. I’m like in total SHOCK!!!!!!!!!!!!!!!!!!! I believe this manager has some type of inside money laundering going on with these registers and possibly need to have staff drug tested even her. FAKE BILLs can come and go as please because you refuse to buy pens. I really need to make a police report. She did mention that she will be putting this money in with the rest of the money (Till). Somebody from CORPORATE not LOCAL need to investigate this store ASAP. You are losing money and possibly will be facing money laundering with this situation. The manager was non-chalant and told me thank you and have a great day. She did not care about my concern at all. Meanwhile all her friends and family running FAKE MONEY through this store because it happens all the time. WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Michael on register 3 yelled at my husband continuously. He wasn’t near the front door and nothing was in our carriage yet. Michael yells at my husband that the carriages are to stay inside. My husband was leaning on the pole in a downward manner because he had surgery on his leg and was hurting. He told Micheal that he wasn’t bringing it outside. Micheal then said stop trying to take the pole off off the carriage. Yelling the whole time! Unbelievable. This was at the Dollar Tree in Dennis, Massachusetts
Dear Sirs,
This is in regards to these order numbers: EC4213932 04/17/2018 $37.70 and EC3983615 01/12/2018 $36.44. I am very upset and disappointed with the customer service I received. On 4/17/18, I repeated an order I placed 1/12/18. So it should have gone to the same store for pick up, because it was JUST a complete repeat. But it went to a store 3-4 hours away from me. I sent an online message last week about this, which was never answered by you. I called today and was transferred to customer service; only to be told that the only thing you can do is cancel the order and I will have to wait for a refund, then go online and reorder. Not to mention, you are now OUT OF STOCK. I stated that this was disappointing, since it wasn’t my fault. Your representative smugly and rudely asked me, “Did YOU PLACE THIS ORDER, YOURSELF?”… to say that it is TOTALLY my fault. Now If I repeat an order, wouldn’t the pick up store be the same? I was completely insulted by his insistence that it was MY FAULT. NO SORRY. NO TRYING TO HELP ME…JUST “it’s your fault”. This is VERY disappointing. I love your stores, your products and I frequent Dollar Stores all of the time. I am a loyal customer! This really hurt my feelings. I waited weeks, then went to pick up at MY STORE. Now I have NO ORDER at all. And your agent didn’t care about anything but trying to blame me. …very disappointing.
A LOYAL, BUT DISAPPOINTED CUSTOMER HERE
Miranda
Good afternoon, I am writing about two stores in two different states. First, I would like to talk about the one I visited, recently, Dollar Tree Park Plaza Retail Center Store #3088 2108 W 27th Street Ste.A-5 Lawrence, KS 66047-3153; I was pleasantly surprised at the neatness, cleanliness, the variety and COMPLETELY stocked shelves in this store! I would not presume to guess the size of this store, however, compared to our store, it was quite large, perhaps double in size. There was one person stocking shelves and one at the check out, both young ladies were very pleasant and smiling. I don’t know what kind of ‘mojo’ you got going on in that store, but it works – WELL.
Now, let’s talk about the second store, Dollar Tree, Claremont Plaza Shopping Center, Store #3674, 216 Washington St, Claremont, NH 03743-5535; Vast and very sad difference! This is the store we must shop at, as we live in Vermont and don’t have Dollar Tree Stores (also very sad!). I believe there is one in West Lebanon, NH, that is further away from us.
Store #3674 is small (EXTREMELY!), dark, always cluttered (sometimes you can not get down some of the isles) and this is most days! Never stocked (stuff is still in boxes in the isles!); the variety is lacking, sorely (again it is a SMALL store), I have seen as many as 3-4 employees at any given time during the day, I have no idea who the manager might be, I have not seen name tags. NONE of them seem happy to be there, they are grumpy to each other and snarky to customers – these are not happy people! The floors do not look clean, not even swept! It has a small grocery area at the back that is mostly half empty.
We do quite a bit of shopping at the Dollar Tree in Claremont, the prices, obviously, can’t be beat. However, when drawing a comparison to the Kansas store, I almost want to make an annual trip there just to shop at the better of the two. Certainly, I will be ‘shopping’ for a different store now, I thought Dollar Tree’s were all the same – NOWHERE NEAR!
It would be great to have a larger store with more variety. It would be even better to have a store of our own here in Springfield, Vermont; we have a Dollar General and a Family Dollar – why not a Dollar Tree? And one to rival the store in Lawrence, Kansas!!
I will be shopping for a new Dollar Tree, even if it means driving further away. Thank you for your time.
I went to the dollar tree on Adams Ave and the blv the store is always an hazard boxes everywhere they never stocked up and very unprofessional not the first time you cant even walk down the aisles the whole store is a mess they need to get it together
Today (4/19/2018), I went to the Dollar Tree, store # 1768 located at 3637 South Kingshighway Blvd, St. Louis, MO. 63109. I do not care to go to this location, because they are often under staffed; or the staff on duty have attitudes, and the store is not well stocked or maintained at times. However, I had to get some things for the weekend and was already in the area, so I stopped. What a mistake that was!!! I have an intestinal disorder, so at times I have to use the bathroom and cannot wait. While filling my shopping cart, my stomach started to rumble, so I walked to the bathroom. It was locked! So, I walked up to the clerk and asked for the key. He turned to his co-worker and asked if they could give me the key. She said “no, it is store policy not to give out the key.” Like what the heck was I going to do with the key? I said can you please escort me to the bathroom and unlock the door, so I can use the bathroom. Again, he turns to her and says, “no. We are the only two here at the time and we have lines of people.” I was livid. I understnad that there is a problem with people using the bathroom for drug use or some other immoral use, but I had to use the bathroom, and was denied, not once but twice!!! Dollar Tree Corporate Office: you need to pay your staff more and give them incentives, maybe then you can hire some caring, effective staff with better customer service skills and for goodness sake change your store policy on the key, or better yet put in a key pad with a code and allow the paying customers to use a set code to relieve themselves as needed. I will from now on no longer shop at this location, but instead, I will drive the extra miles to the county locations where I can get better customer service and use their bathroom to relieve myself as needed.
On March 31st I was going to the Dollar Tree in Ashland VA to get an Easter basket. I was WELL AWARE of what time the store closed and ensured I was there on time. But as I approached the door I realized it was locked before 2100(9pm). A good 4-5 minutes before closing time. I also noticed customers still in there. That is why I went to the door. As one customer came out I held the door for them and was going to go in when one of YOUR EMPLOYEES started to hit me with the door. Physically opening and shutting the door on me and hollering for the other customers to call the police. Why would someone need to call the police , I’m not sure. I was not loud. Nor was I disrespectful. As I’m standing there asking her why she’s treating me like that she continues to hit me with the door say I need to leave because they’re closed. I let her know that I got there before closing which was before 2100 and she continued to try to push me out the door and was screaming for someone to call the police. Which led a man from the parking lot to get out of his truck and flash his weapon at me (pistol) as if I’m supposed to be scared and as if he was here to save her. Since I had my fiancé and my child in the car I left. I then called the store to speak to the GM and spoke to someone named Patrica (I believe that was her name). After I explained to her what happened her and more employees (who were in the back ground yelling) let me know that nothing will be done because that isn’t the story she received. I then asked for her name so I can take this to someone higher and was denied that information. I asked for the store number and was told Denied it as well and was told to “check my receipt”. THE RECEIPT I DID NOT GET BECAUSE ME A PAYING CUSTOMER WAS DENIED ENTRY INTO THE STORE BEFORE IT WAS EVEN CLOSED. I am beyond tired of this. It is not the first time I’ve gotten disrespected at this store. But this time I was physically assaulted. Next time I WILL DEFEND MYSELF since no one will defend me. What’s sad that I am a paying customer just like everyone else and I get assaulted by your disrespectful employees. I have no problem taking matters to court if need be.
Yesterday morning we found that someone had deposited a Dollar Tree shopping cart in front of our home. Thinking that your store #2676 (1776 West Uintah Street, Colorado Springs, CO 80904) would want it back we called them. I was told that I would have to call back so the Dollar Tree employee could ask her manager about it. When we called back we were told that they wouldn’t come get it. Today I called the Colorado Springs Department of Public Works because it was in the road and a hazard. The City Works Department came to retrieve it. If I am sent a bill by the city I will be passing it on to Dollar Tree. If you need pictures of said cart I can pass them along.
Bethel Station Dollar Tree manager is very rude nasty slow . Went in and heard manger talking inappropriately she was alone wed@1050am
i use to work at the dollar tree in Mt. Washington Ky. and i have yet to get my W-2 from then and i have even requested a copy and they haven’t sent that to me either and they will not do anything to help me. so if y’all have any ideas on what i can do or how i can receive it please let me know thanks!
At your store in Kirksville, MO, there have been petitioners coming up to every one of your customers asking to sign a petition having to do with an upcoming sales tax for the city. This is annoying; and also rather scary since they’re getting signatures, which could be used in identity theft; who knows!
I felt very uncomfortable being approached by a man in the parking lot this way. When I told the manager (Or supervisor) inside, she said, “We can’t stop them.” However, if someone is doing something like this that discourages customers from walking from the parking lot to the door, I would think there’s some kind of action you can take. These people are driving away your customers! Today after church, I wanted to get some more animal keychain w/sound because the kids at church liked them so much! But when I parked in the parking lot, I saw the same guy out there soliciting signatures again. I will not go to Dollar Tree until you resolve this. I have mace and I will use it !
Completely agree!!! My son and I went to the Dollar Tree in Fairfield ca. Located on Travis blvd and to start out with the checker Named Tiaji did not aknowlege my son and I or say “ welcome to dollar tree”. When we got to the check out , he was not there. We had to wait for him to sho up and still did not say a word or look at us. As he was checking he was slow he threw the bag of chip on the counter and then proceeded to bag my 6 sodas that I was purchasing. Still , no acknowledgment or speech came out of his mouth even to say the amount. When I looked at the receipt , I said to him: “why did you charge me for a bag when I never asked for one and especially you never asked if I wanted one” he replied : “uhhhh ….. you said you wanted one” I then told him: “ not one word has come out of your mouth and especially if I wanted a bag.” And all his reply was nothing. I then sternly told him: “ you need to communicate with your customers better” and left .
As a paying regular customer this isn’t the first time he has been “ RUDE” to me and I have been a witness to him being rude to others. Almost all the time he sounders and has his phone with headphones in and is never dressed in a professional manner. He actually looks like someone who is about to rob or assault someone. Pretty much, “a Thug”
Not pleased as a paying recurring customer and will no longer shop there and tell people not to shop there ……..really disappointed. Also, do not feel safe shopping there. The place really needs security!
I feel that you hire inappropriate people, I go to the dollar tree located at 136th st omaha,ne and you have an employee that sings while checking out customers. And young co-workers running the store very unprofessional. Having work discussuons in front if customers is not professional.
Store 4995 Inglewood California
The parking lot has trash all over very nasty. I spoke to the female manager 3/6/18 in the afternoon she told me the customers throw their trash out there and she didn’t have time or employees to clean it up. Really?????
I’ve been waiting on my background check to come back since last week and haven’t heard anything yet. Can you look into it? I use to work dollar tree but I’m going back as an assistant manager.
I’m really disappointed for over a month I’ve been trying to go on line to dollar tree, but every time I do I don’t get the suite. WHY?????? Whats wrong with your suite????????????
I placed an order online and was picking it up at the Dollar Tree on Missouri Blvd, Jefferson City, MO. I went into the store on Tuesday 01/30/18 around 5:00pm. I stood in line and when it was my turn I told the cashier that I was here to pick up my online order. (Before I came to the store I checked to see that the order was there) she directed me to the manger Tania Raybon, she proceeded to tell me I couldn’t pick up my order because a truck was unloading? Ok, no where on the website does it say you can’t pick up your order when a truck was there? She was very rude, belittle, nasty and unprofessional and told me I would have to come back to pick up my order. I leave out of town and had made a special trip to pick up the items. I asked her if I could get the “24” vases off of the shelf, she very rudely told me I could do what I wanted. I brought the “24” vases back up to her and she told me I would have to go to a cashier. I stood in line again and when I was checking out I asked the cashier if she could take the online order form and she indicated she couldn’t so she had to call Tania Raybon back to the register, still cussing under her breath and being nasty! She scanned the paper and the cashier asked her to help wrap the vases, she said I’m not doing that and stormed off! I helped the cashier wrap the vases. I have never in my life seen such a rude, nasty, unprofessional “manager” in my life like Tania Raybon! She shouldn’t be in the position she is in. I have tried to contact Dollar Tree for three days to report her. Obviously you don’t care what kind of people you employee because no one has contacted me with this concern? I have been a loyal customer for years. I’ll think twice before a spend another $1.00!
January 30, 2018 Crestwood,IL location needs to teach associate Donna and Jessica customer service skills.Don’t work with the public if you don’t like dealing with people.Lines are long and you are suppose to greet the customer in your line.Jessica don’t wanna leave the floor from stocking to come help ring and both of them are rude.
I visited your store in Clayton, NC and when I walked in the store there was a smell in the store. At first I thought someone had spilled nail polish remover. As I continue shopping the smell became stronger. Walking to the back of the store there was a door open and I saw an employee in the back of the store with a spray can in his hands. It was obvious that he was trying to catch his breath. Thats when I reaized that he was the one that was spraying. I walked to the front of the store and I asked for the manager. There were 3 employees in addition to the manager. She raised her hand and said she was the manager. I said to her that the fumes is going to make people sick. I told her that I was a Hazmat Tech and a First Responder. Her response was we were just talking about that. My response to her was that she needs to fixed the problem. Open the door! I told her the fumes was not good for the customers, employees or even herself. I said to her you need to open the doors. She went and place a shopping cart in front of the door and of course the door closed in. I said to her Ms. you need to open the doors. She said she didnt have anything to hold the doors open. At that point I told her that’s a personal problem and she needs to fix it NOW! I told her that I was going to call OSHA and the Fire Department! As a First Responder, we do a Hot Wash (meeting) after every situation and come up with what could be done different, or what preventative measures should have been in place.
1. That employee never should have been spraying anything in a closed building.
2. The manager placed her employees, the customers and herself in danger, when she allowed this to take place.
3. Her attitude was unacceptable! “Well, I don’t have anything to hold the door open.”
Had I not say anything, those employees would have suffered through that! I would not be surprised if some of those employees did not show up to work tomorrow.When I left the store my head was hurting, my chest was tight and my throat was burning!
And to make matters worst…… when I tried calling your Customer Service number I was on hold for about 30 minutes. When I finally got someone and explained I needed to speak with a manager and explained her the urgency of my call she just transfered me to a voicemail.
In a situation where anyone is calling about toxic fumes in one of your stores, she should have made sure that I spoke with a live person!
This kind of actions from your employees and managers leaves a lot to be desired when it comes to QUALITY Customer Service. Maybe training and retraining is something you should look at! Because, it is very obvious that lack of training, leaves this company opened for liable damages.
I its 2:41 pm and I have yet to receive a call from the manager that I left a voice mail with. I left my name and number, but to no avail, my phone has not rang.
There is no place to leave a comment or concern but here. I went in to a store in East Hartford Ct on Burnside Ave. First off shelves were in disarray and some empty. Yet there were hundreds of boxes no opened in back. Also I only saw one person working who was the cashier. The line was 10-15 minutes long. Usually when I go to this store theres 2-3 people stacking items to buy. Many items I needed were probably still in back. I as very disappointed saw I went to another vendor up the street. I’m sure you don’t respond because if there is no private contact us button you don’t care!!!
I apply for a seasonal job position at the Dollar Tree in Pointer Ridge in Bowie, MD about two months ago. The manager claimed that she did not get a chance to review my application, but when I called the next week, she claimed she already hired people. I need to work and I would love to get a job at the Dollar Tree now.
Thank you so much
I am a United states veteran the cashier asked to donate for military families. Now after I told her I’m a veteran my self the cashier started speaking to me very rudely said and what. Now it was very rude of her her name is Maria she was an older lady. The address of of the dollar tree is 1901 w expressway 83 ate 100 weslaco tx 78596. Her employer is I got from the receipt is 7221 03165030322726337. Now I fought for my country. I am tired of seen people like this woman disrespect us. I would like something done about this because I been a customer of dollar tree and have never experience such a rude person.
I just left the store on Ebenezer Rd. in Maryland. This is supposed to be a brand new store?! I am appalled at how disgusting it is! It’s not only dirty, it looks like a hurricane hit it! I don’t understand how a new store has old used shelves and signage!!! This stores Managers need to be fired! There is no excuse for such a mess!
Hello,
I was at the Dollar Tree at dollar tree: Store #4970 7351 Assategue Dr, Jessup MD, 20794-3203 US around 7:30PM on 10/24/17. I went looking for costumes for my kids school. There were two ladies working there. I kindly asked one of the ladies (with brown hair) if they had any police officer costumes for kids in the store and she replied with a sarcastic tone “in Dollar tree”? “No we don’t sell costumes here!” I replied that I have purchsed costumes here before and replied “No we don’t sell Halloween costumes in a dollar store” after making my purchase, on my way out, I saw the Dollar Tree catalog\flyer by the door and noticed Halloween costumes on the very front page. I walked up to her to show he what I was talking about when she rudely replied “well, we don’t sell it in this store!” as I attempted to leave, I tried to open the double glass doors but one side was locked, so I opened the other one and and as I was leaving, I heard her shout out loud in front of other customers in the store “That’s what you get!”. I went back in and told her in a calm voice, “That was not a nice thing to say to your customer. You gave me wrong information earlier and when I leave you you make a comment like that?” Then she beings arguing with me, while other customers are in line. I felt so little as if I was being bullied. I then informed her that I would report her. I had also witnessed her practically yelling at another customer who had asked if there the store sold a “pink” item (either glasses or a toy) for his toddler daughter, who he was carrying. She proceeded to talk out loud in the air “I’m having a bad day today!”
Please address this with your staff
On Friday my mother took my 5 year old daughter to the Dollar Tree on Central Entrance in Duluth, MN. My 5 year old little girl ended up feeling sick and threw up in the toy aisle (she later ended up with the flu for the remainder of the weekend, we had no idea upon arrival that she was ill). The employees handed my daughters grandmother a roll of paper towels and made her get on her hands and knees and clean it up, while my daughter cried that she felt sick and needed to go home! WHAT IS THAT???? You don’t have employees to do this? I know it’s unfortunate but when I worked in retail we NEVER made the CUSTOMER clean up when they had gotten sick, a janitor or employee cleaned it up. That’s part of what happens when you work in a public store! Also you made a grandmother get on her hands and knees with paper towels? you couldn’t have given her a MOP? like..????? Bummer because I was fond of the convenience of the Dollar Tree but nobody in my family will ever shop there again!
I can’t believe that I am getting fired over having medical problems even after I handed in a doctors note and I tell you now that is discrimination and I will sue you for it so you better think really hard if you want to do that and I am willing to make up those hours
I walk in the Dollar tree at 135 Bloomfield Ave, Bloomfield, NJ 07003 Never …I understand people love their cell phone but it is un call for a cashier to be on her cell phone holding a whole conversation with the person on the phone. THIS WAS NOT A STORE PHONE CELL PHONE!!!!!! Why do you aloud your cashiers to be on the phone when they are ring up customer. This is not the first time I have seen this… Why hire people who supposed to be ringing up customer NOT ON THEIR CELL PHONE!!!!!!!
I TRIED CALLING I WAS ON HOLD FOR 1 1/2 HOUR I JUST HUNG UP!!!!
I walk in the Dollar tree at 135 Bloomfield Ave, Bloomfield, NJ 07003 Never …I understand people love their cell phone but it is un call for a cashier to be on her cell phone holding a whole conversation with the person on the phone. Why do you aloud your cashiers to be on the phone when they are ring up customer. This is not the first time I have seen this… Why hire people who supposed to be ringing up customer NOT ON THEIR CELL PHONE!!!!!!!
I TRIED CALLING I WAS ON HOLD FOR 1 1/2 HOUR I JUST HUNG UP!!!!
SOMEONE FROM CORPORATE NEEDS TO CONTACT ME AT wolfmamma@hotmail.com TO DISCUSS THE OVER CHARGE THAT I HAVE CALLED ABOUT 10 TIMES AND STILL HAVE NOT BEEN CONTACTED BACK. THIS TRANSACTION HAPPENED TWO MONTHS AGO.
Dollar Tree stores hire the worst people I have ever seen. An employee in the Bonita Springs, FL. store (Margaret) might take the cake on this. She was beyond rude, told the customers in front of me she needed a smoke break and then got upset that I needed to do an exchange. I had my company shirt on and when I left she yelled “enjoy your minimum wage job today”. Where does Dollar Tree find these people? Is there an actual interview process? And if so, does someone meet them, talk with them and STILL think “this lazy, rude, uneducated person would be a great fit with Dollar Tree corporation”….Unbelievable.
My name is Aaron White. Im a former employee of Dollar tree store located in Dyer Indiana. After speaking with my boss over the weekend regarding the unsafe practices of her management ex. Unclean bathrooms, garbage and debris in storage area kept to unsafe limits, I even made numerous offers to help correct these issues but my manager “Cindy” instead of accepting my advice cut my hours and told me not to come back to the store. There was no reason for the termination however I will accept and move on. I would just like for dollar tree to be aware of these practices for future reference
This is regarding rude behavior from the store manager ‘Jessica’ at
Dollar Tree
2084 E Highland Avenue
San Bernardino, CA 92404-4626. October 9,2017 ~~1700.
I have been going to Dollar store since the inception of the Dollar Store in Pensacola FL.about 30y ago.
This is the first complaint I have ever had re: any Dollar Store.
I have started chemotherapy…it is 5 days now. I was in the store and became acutely and painfully sick. I needed a bathroom as soon as possible. The abdominal pain was excruciating.
I ran to the bathroom but it was occupied. Someone came out of the male bathroom…I was going to run in and the woman said in a rough voice. This is for staff only…I almost threw up on her. All the times I have gone to Dollar Store I was never told that there were rules about it. Only that, thank goodness I was allowed to use them.
When I was done I sought the person who acted badly at this retired sick old woman. She wore no name badge, I asked and she said Jessica.
I told my daughter I still felt bad so would wait out in the car. I did not mention the encounter.
When my daughter got to the car she said the ‘Manager’ was hollering to all of the patrons about an old woman who needed the bathroom. My daughter knew she was talking about me. My daughter told the person her Mom is ill and old.Also that as a wage earner you can get fired for talking badly about your patrons to other patrons.
We hope this insensitive employee finds a new job. Pumping gas or digging ditches for all the understanding for others that she ever had in her low grade IQ brain.
Thank you,
Karen Madej and Heather Madej
9094624150
Store # 1307
My daughter applied to this store. The manager lost her application so she filled out another. She was told to come back for an interview 3 different times. Each time she went the manager had a reason she was unable to do the interview. We have noticed that only people of color get hired at this store which is concerning because there is huge opportunity for ANYONE regardless of color, but this store is preventing that from happening. We go to this store often because it is close and we love that everything is a dollar so it helps our large family in many ways. Each time we go in there, multiple times per week, we notice the manager is on her bluetooth while working and having personal conversations on her cell phone. The person on the other end of the call can hear conversations between the manager and the customer, which is not professional, instead of ending the call, she puts that person on hold to deal with the customer. Please fix this issue so that others can be hired for the employment opportunity and also the professionalism can be there again.
Just left the LaGrange Ky store on rt 53. We asked an employee walking out of the back if they had any eggs back there was told “probably” as they continued to walk to the front waited almost 5 mins before walking uo front asked a different employee who asked the first employee who walked to check saying i said i would be right back very rudely which. was never said and then the second employee
then got rude when was told was never told will be right back. I stopped at this store almost daily 4-5 times a week at least and today will be the last time i go into your store again. The biggest complaint is that the first employee was extremely rude in front of another employee and the second employee defended the first by saying its only a carton of eggs.
I have been to several dollar trees around michigan and every single one is under staffed. I dont not like standing in line (when their is other employees) for 30 mins waiting to be cashed out for 3 things! this is getting ridiculous! i only shop there because of the prices otherwise i wouldnt go! i absolutely would start going somewhere else and spend more money if that means i get out the door faster because they employ the correct amount of employees!
The Dollar Tree store located on Garner’s Ferry Road in Columbia, SC has been without air for the past 3 weeks!!!! This is ridiculous!!!!!!!!!! Yesterday the temperature outside was 95 degrees and it was just as hot inside the store. Shoppers and the employees should not have to shop or work under these circumstances!!!!!! If you can’t get the air fixed, just close the store! I am a faithful shopper and just don’t understand why it would take that long to repair the air conditioning unit. Please provide an explanation…….
I have been trying to find a way to contact the regional or corporate office about the vagrant people living in their car with their dog on a chain in the parking lot of the store on 171 Hadden Heights Rd. Spartanburg SC, 29301. There are 2 people living out of a car with a pit bull on a chain that barks at everyone including small kids. I asked inside what was going on and the cashier said they were waiting on jumper cables from someone for over a week. They need to do something about that problem before the dog bites someone because the lady sitting in the lounge chair, outside the car with blocked out windows with towels, does not seem to care.
dollar tree @ 8100 Mall Pkwy #610, Lithonia, GA 30038
store is telling customers no cash back and has a hand written note taped to register..but clearly the company offers this option to its customers when cashing out on purchases with a $1.50 CHARGE FEE.
yes hello to who this will concern but anyway what happened was Yesterday… The manager at the dollar store here in Frederick, maryland on jefferson street …threatened me for no reason… All I did was put something in the trash can on my way to a friend of mine to do some work… And she was out there talking to someone and told me there was nothing in that ash tray… I said so?? I’m just throwing away something…. She said if I do it again she’s going to break my fingers… she was trying to imply that she didnt like when her ciggarette butts go missing from out of the ash tray…… but She was lying…. I didn’t do anything wrong… She did… so i just went on to my friends house
I was hired at the dollar tree in Burleson, Texas
It was my first day at work.
Everything was going fine I thought.
But when I got home.the manager at that dollar tree texted my friend who works at another dollar tree and asked her was I working on friday.
She texted her back saying that my hours had been cut.
I was only hired to be a part time cashier so I am not understanding this.
And I am no longer on the schedule.
No one has contacted me or has tried to .
If you are going to fire me on my first day at least have the decency to let me know face to face instead of taking the cowardly way out and go through someone else and come up with a very poor excuse.
Neicy, who did you contact on your situation? Because I am in a situation right now and I really don’t know who or what to do
Dollar store policy is they accept coupons. Ok. Then why is it posted on register they dont??? Explain
I work for a rubber manufacturing company in Cambridge Ohio. Our secretary recently purchased some metallic markers at your store located in Zanesville Ohio. I would like to know if there is a way that I can place an order to your warehouse for more of these markers? The Dollar Tree sku #251924.
I was at north miami the guy name Julian kept follow me and my brother. i really have problem with that guy.
Judith and maria the manager were very distespectful and refused to give me my change back that i asked for. I just left and let them keep my $5 i already used to pay for my items. They told me to leave and they didnt care who i told about it. Please do something about it! Store # 5013 ……3710 la brea
I need someone from corporate offices to contact me about an injury to my children at one of your stores because of an unsafe damaged shopping cart.
store # 6354 3920 w 79th st Chicago il
I was shopping at this location with my 4 yr old daughter, I had about about 20 items in my basket. My little one tells me she has to use the restroom. I go up to the cashier and ask for the restroom key. He tells me “they don’t have restrooms”, I tell him “yes you do they are in the back I have used them before”. He said “they are no longer public because everytime customers used them they have to remodel them”. Stupidest answer. Im a paying customer and a regular, I go at least once a week and buy more than what I need. I walked out, after this I won’t be going back.
The store at 6630 Mills Civic Parkway in West Des Moines Iowa is the dirtiest retail business I have EVER seen. The store is cluttered with both good and damage merchandise, paper scraps and dirt every where on the floor throughout the entire store. I felt like I needed to wash my hands and feet after leaving the store. I have never seen any store in such bad shape and still be open. The manager and every employee at the store put on probation until the store is presentable. and if it is cleaned up they should be fired. I can’t believe upper management would put up with this kind of nonsense.
8/5/2017- I guess there is no hope for getting anything done by contacting corporate office……the letters go back to December 2014!!!!
Let me just copy my opening statement to the management in the Bloomfield, Connecticut store on 299 Cottage Grove Rd. in Bloomfield, CT.06002………
HOW MUCH LONGER CAN YOU OPERATE THIS STORE AT ITS CURRENT DYSFUNCTION? Enough said!
I will be reporting to the BBB. I suggest you all do the same if this business does not have real contact information. I was just hung up on by a sales rep and I called and the supervisor “Kristina with a K” she said, said she will not contact me to give me any type of follow up. Deplorable service. They are disgusting. The nasty rep in her disgusting tone saying that I could call back because she would not transfer me to a supervisor. I will find out who she was and will report to the BBB.
Today I visited your Dollar Tree location and was very disappointed to find that the quality of customer service has dwindled to shared responsibility. This is the second time since the new manager arrived that I’ve felt harassed and presented with a hostile environment all due to their desire for me to unload my hand basket. I DON’T APPRECIATE IT! Today, Linda was one of the nastiest little souls to present aggression regarding the matter. What pissed me off more than anything is she had the audacity to tell MY CHILD to help her unload the basket as if she had the right! Immediately, I was taken back by her sense of entitlement and misplaced authority to have my child do her job! Because of my child’s presence, I withheld a number of choice words and thoughts although I felt she totally violated us! Her claim that it is company policy for you all to require your customers to empty hand baskets has NEVER been heard of, expect for at this location(on occassion). What you can do differently is provide diversity training to your staff and train them in customer service. Furthermore, Linda should learn very quickly to refrain from instructing children who are not her own to work for her. She was in total violation and next time, she may not meet someone who is as rational as I. Needless to say, RUDE Linda gave me the receipt for purchase after she called the manager and never replied when I said Thank you. Nor did she thank me for the purchase. Very disappointing Dollar Tree! After a lifetime of supporting you all, we have to reconsider where our dollars are spent. Just sad.
What is happening at your store in Wisconsin Rapids, Wi. #2437
It was always clean and stocked. Today it was so filthy I almost walked out and some of the items I wanted were not on your shelf. My friend and I will not be coming back until it is cleaned up. Heard other people in the store complaining about the dirt too.
I was in your Store at mercer Mall bluefield wv.there was 3 people working there .1 was running register and a young girl was in toys and some other woman i seen her badge it said Susan.The front was backed up and neither of the other two came up to Help her.I was still looking and that woman mames Susan finally came up and was talking to cashier or to me fussing at cashier because her list wasnt done but the cashier Told her that she was stuck at the register.This woman Susan was so Rude.I just wish i worked for dollar tree corporate because I would have fired her on the spot.We dont need people like that working in the public.i dont know If she was a mánager or what but now i understand why they cant keep anybody working there
They really need to go in this store because 90. Percent of thé time thé store manager is not there .Usually in afternoons that Man is working and it seem hé is manager at night .I asked him about where store manager was and hé Saïd shedoesnt work nights that hé world four and other assistant world there.I thought store manager was supposed to be there more than her assistance .So what Ars you all paying her for.I have only Eden her one time and she was jumping on anothet woman for not getting workdone.Thé work would have been done if thé manager done her partI.I guess she figures you Are paying her to do Nothing.I think that Man is thé one doing thé most of thé work and hé is always so friendly and helpful.Hé should be thé manager aleast hé would be there.
Send soneone in there to check without letting her know
Can u tell me is there a way to go on to website to change dollar tree elite card pay with from them. I want to change to a checking account no one seems o know this pls help fl87ingo@gmail.com
was in there friday evening around 4:19 pm on January 19 and was immediately stereotyped by two black cashier employees for having my hood on & carrying a small bag of black spray- to which i was told to take off my hoodie (cold as it was) and leave the bag to the front. First of all, most of your items are generic and $1–who needs to steal? I am a graduate student of Jackson State University and came in there to buy my provisions. Its very strange that those bitter old ass women had time to harass me but didnt pay attention to the lingering weed smell that persisted the whole time i was there and many of customers and their kids coming in there with hoods on. I plan to call corporate to get this straightened out because whomever is the manager there now is not answering those phones. I will not stand nor take this as an educated young man. If those bitter females dont like their job, they should change their profession.
Did you ever hear back from Dollar Tree?
I’m amazed of all the comments on here. hearing all the complaints of other fellow shoppers & no replies tells this company only cares more about the money then they do about its customers. I live in New York City and the store located btwn 124th & 125th is a mess. It looks like it been hit by a hurricane and that was my second visit there. A young woman I spoke to says she shops there all the time and it’s always like that. I have the images to prove it as well & I am ready to expose of this non sense on social media.
Rachel, I also have images of my store here in NJ. It is a disgrace. I live in walking distance to the location and frequent the store often. It always looks like it had been hit by a hurricane, no matter what day of the week or time of the day.
Hi I went into the Johnstown ohio store and there was an associate. Named Rosa who had a strong odor of marijuana on her. I find this unacceptable especially since I had my son with me. I would hope you drug test your employees. I just find you need to be aware of this.
Its amazing how customers complain and make a bad name for dollar tree employees when they dont realize customers mess up the stores. If you’ve ever worked in retail you would know that but some people think that dollar tree employees are there to do everything customers ask. that’s not the case, they are there to provided the customer with assistance (i.e. balloons or cannot find an item) and when they leave make sure we’ve provided the best customer service at the register when ringing customer out. They are not there to clean up what you dont want to put back, items customers just throw on the floor, watching kids whose parents just let them come in the store and head straight for the toys and tear up everything without supervision. Please be mindful that the employees at dollar tree are people too and footstools because they are working at a store that is not a high end retail store. respect is earned not given
I also have had trouble with the fort Wayne store on w.state st. They told me to find my own box and open it. I was looking for surgical masks and they were still on the cart unopened in the box and they said go ahead and just get it yourself and in order to get to it I had to get all the boxes off of the top no one would help me. I was also going to buy a lot of other items today I just had surgery on my mouth I really needed those masks no one would help me I walked out of the store, call the store and then the manager Rhonda proceeds to get nasty with me telling me to shut up or she will not talk to me because she did not want to hear my complaint. I will never visit that store again or possibly any other Dollar Tree stores. I used to love that store now it’s not even worth going into.
Are these really DT employees answering these comments? How rude they are!!! I will never shop in another DT again because of it. How unprofessional. They need undercover boss! Every store I go into is filthy dirty and nobody seems to care. Disgusting!
It is the fault of the customers, East Harlem store is the same. Terrible. Staff cannot keep up with the madness. I too patronize both stores. It seems some go amok when items are $1.00. I have witnessed patrons stealing Glad garbage bags, opening box and taking bags. Knocking over items spillage on the floor. I would not want to work in either store unless when it is closed and stocking shelves and picking up the mess created by customerss
It’s very true they about nothing more than money. Currently in a county that’s set for mandatory evacuation as a hurricane is supposed to make landfall tomorrow morning and it looks like I’m still going to have to go in to work tonight. This company doesnt care about its customers or its employees. Dollar tree has officially taken walmart’s throne for how poorly they treat their team.
Do you all still carry colon cleanser, no stores has it now here in louisville ky,,when will you all stock up again ?
I thought only the store in west Babylon was a disaster. It’s a shame that a corporation as large as dollar tree can’t get a hold on these complaints. Apparently they care more about the money that’s coming in then the customers who are bring it in . The store in my town west Babylon New York was a disaster boxes all over stuff all over the floor dollar tree get in control
An employee going threw some unbareable things at your store please contact me.
I would like to ask a few questions hopefully you can answer
Contact info???
We went to shop for some items while in the store we had to use the restroom , well one employee came in and said they needed to get out because they needed to use the restroom . Which were awful ! I later asked the lady(pat) why she had to be so rude and she started to talk bad and then the other cashier a blonde started talking bad in front of my children and was cussing called me an (asshole) . I really don’t think these two should be working with the public
Did anyone ever contact you about this matter via phone or email or postal mail?
I have went to Store #2472 , Lincoln, NE several times lately to buy Arizona tea. The selves were almost empty and were very dirty with what looked like spilled tea and they were sticky. That store has really went down hill from what it used to be. If I need something from Dollar Tree, I will go to a different store even thought it is further away or pay a little more and buy it at Dollar General. Does that store even have a manager any more?
Victim of racism.
June 17, 2017 I went to the Dollar Tree store to make a return of items I did not need. The manager told me that I could not get my money back or a store credit, that I had to exchange for another merchandise (which I did not need at that time) or to take the items back with me and return some other time store (which I find extremely ridiculous).
I picked up the new items and when I arrived where the manager was, she told me that I had to take a place on line at the registers up like any other person to make the exchange, which I refused because when I bought the initial items I was at the register line and it was unfair to spend more time and money in unnecessary products. When I tried to leave the store, she called the police, the first thing she told the person on the phone was “I have a female Hispanic, like all Hispanics for being minorities are thieves in addition to the derogatory comments that she made about my race in a rather low tone of voice, I guess not to have witnesses. She also banned me from that store. If Dollar Tree wants to avoid a claim for discrimination the company should transfer this person to a store where the demographic area is white like her or terminate her employment.
2750 W Hillsborough Ave, Tampa, FL 33614
My sister was too. It’s a shame that ppl can’t respect you no matter what… happened at the store above and managers name is Lily. And the district manager was there and did nothing
I’m so sorry Martha, some people should just be shot and put out of their misery. I Pray that they do the Right thing. You should Never have had to deal with that kind of rudeness.
I am in love with your stores. Such is my love is I’d like to do a little promo advertising to my 5,000 FB friends. I would take of picture of myself holding some of the products I love, and make a comment. I will probably deal mostly with your dollar books and stationary, because most of my friends are writers and authors. All I ask in return is a 25.00 dollar gift certificate to the store, mailed to me at my home, Kyle, Texas…Frankly, I don’t know if this is legal or not, but may be since we are trading and not exchanging money. This kind of word of mouth advertising might be worth a try. This is my first attempt at any such thing, and I would never push a company I don’t admire and respect. You have such good people working at the Kyle store. Very helpful though busy. They are almost like friends.
Good Morning,
I have gone to every Dollar Tree in Tallahassee Fl, not one of these stores carry Clear Plastic Desktop Organizer Drawers, 5 in. Is there any way the stores can start carrying this item. I know that other Dollar Trees carry the item, as many people have advertised it on there YouTube videos for DIY projects.
I work at the store in Bowling Green, Ohio. What I find is we sell items so fast that a case of something can be put on the shelf one day and gone in a day or two. Since our store managers don’t place our orders we never know what’s coming in. If you haven’t asked the store manager if there is any in the back room, do. Not only is that their job to check but they may have them. They just haven’t hit the sale floor yet.
You employees look like they came from drug rehab. And all your stores are filthy. And NEVER enough people working in front. They are in back getting high
They found the Desktop Organizers behind the toilet in the bathroom.
Hi Alyssa:
I work for Dollar Tree in Charlotte NC. If you are o-kay with shopping online allow me to send out some sound advise. You can buy in bulk buy going online to http://www.dollartree.com and purchase the item this way. click on ship to store. Print your receipt from your computer, and take it to your local store. Take ID with you and they (management) can find your item in the stockroom.
I am certain you made a mistake when you created a CONTACT US page without a link so I could create a private email. Well, I guess I am just gonna have to lay it RIGHT here in the open for the world to bare for this negligence which includes your employees negligence. I have been shopping at this Dollar Tree Location for over a year sense it opened. I am a common customer buying products. The manager at this location along with a great numbers of employees are polite. But However, its kinda like this…Some managers feel they have absolute power and randomly step over line or something. This is what happened to me in such a Michigan store. Yesterday, when I was visiting the store location an employee had left her “lane light” on and I had suggested to her that she put signs UP to REMIND her EMPLOYEES to turn there LIGHT off when there shift is over. Anyway, she didn’t even bother to notify me or turn off the light but walked to a different register. Still Saying nothing. I am ON 2 and she walks up to 3, we were engaged in a topic. Anyway, a customer pulls up up to the other lane. And unloads there groceries and finally shes like “Oh I’m over here” and so now even though I AM the FIRST CUSTOMER, she is serving someone else. I notified her of this issue, and in response to a cashiers forgetfulness or laziness she tells me its fine I only had to wait in line. Half the time I do. This signals your manager doesn’t give a CRAP about customers. She HAS revealed this to me AND does NOT MIND sharing this one bit. Today, on another trip I am speaking to a new cashier about bagging options and she deliberately speaks over me and SHOUTS to talk to the cashier. I am REQUESTING HER an immediate REMOVAL THIS INSTANT. Understand that Dollar Tree stores are making a choice. This is a choice of procedure. Do Customers matter OR not? Do I have the right to have a peaceful and respectful visit to dollar tree stores? I am going to TRY to continue shopping there, BUT I need YOU to contact me for store location and information for this managers REMOVAL. Please send a message you support a team effort of managers to not shirk there duties by reminding there employees to do there duties, to be polite to customers, and kindness.
Joe, you shouldn’t make fun of anyone’s English or spelling.
I also would like to add that I love Dollar Tree, but every store in the Knoville area DOES look like hoarders live there. I have the urge to start straightening everything when I’m in a store. None of the stores have enough help.
I would like to know what the minimum hours are required to work in a store. I wouldn’t mind working in one a couple of days a week, just to help clear the aisles.
This is my second comment. I would like say that the three stores I buy from in the Knoville area ARE cluttered, but never have I had to put up with a rude employee. A couple of them have looked depressed, but after reading all the above and below comments, I can’t say that I blame them. I, too, have seen children running around the stores, playing with the merchandise and could be kidnapped because their parents are not in sight of them. Also, if all the stores are a mess, something definitely wrong with corporate. Everything starts at the top. I called Dollar Tree a year ago and left a message about a product that needed to be looked at, and never got a call back.
wow perry if you wanna manage a dollar tree then apply sounds like you may need to be the one removed, dang just relax and get a grip
My sister was mistreated on 5/16/18 by manager lily at 2750 W Hillsborough Ave, Tampa, FL 33614 and the DC was there and did nothing
Joe, you are not any better. People that correct others spelling on-line think they are better or smarter than the person they are correcting. So if you are so smart why did you miss the use of sense instead of since. Not so smart are you?
You should call yourself Moronic Jerk, because Joe doesn’t really fit the bill. Grammar correction, I’m so sure.
I just went to your dollar store located at Kissimmee Fl. I went to the store with my son, brother and my brother son. As we were getting what we need at the store one of you customer service staff by the name
of Jacky gets out from the back of the store and scream at my self saying that kids can’t be alone in the store or running in the store. I look at her and asked her are you speaking to me and she scream back to me saying that kids are not allowed to be alone or running in the store that was company policy.
I told her if she see that my son is with me and my brother and she scream back saying is company policy. I repeat my self to her that my son is with me and my brother and she just went off screaming again and I told her that she is been disrespectful and that their is no reason to scream. She then came torch me and my brother and said is company policy and pass us.
Then I asked her if I can speak to a manager and she said follow me. I told her that I want to make a report and she said report me. I went to the manager at the moment but she couldn’t talk to me because it was busy.
After I get all that I was buying. I went to the pay and the manager was at the register. I told her that I need it to speak with her and she said that she couldn’t because was busy. She then proceed to give me the Manager name and time frame to see him. His name is Freddy Cruz and I can see him from 10am to 3pm.
I will like you to see the video of the store to confirm what I’m writting to you. I was at your store today June 16, 2017 at 8:15pm. This happen in the hallway on the far right side by the area of the plastic utensils.
My wife had a similar experience at store in Pittsburgh on Mt. Royal Blvd in the north hills. She was basically ran out of the store because my kids were playing with merchandise. The cashier cussed at my wife and my kids and then called the cops on her. When trying to resolve this issue with corporate l, I get no where because unfortunately this company does not make it easy to contact their corporate office. I am so offended and disgusted by the level of what this company’s idea about customer service is, you don’t cuss out a 5 and 7 year old kid and think that’s appropriate. I will NEVER spend any more of my money with this company and everyone else I know I plead my case to them as family or friends to do the same, I will not support a company who could care less about their consumers who “pay” their bills. This company is a poor example of a family business.
YOUR KIDS SHOULD NOT BE PLAYING THE STORE PERIOD!! ITS NOT A ZOO OR PARK!!
Sorry but Dollar Tree does not use cameras in its stores. We are at the mercy of the customer’s honesty and integrity. Please keep your children under control at all times. Thank you!
That is a lie, the dollar tree I go to has cameras, in fact all of them do have cameras. WHY TELL THIS BIG FAT LIE TO YOUR CUSTOMERS. JUST SAD
Only the cameras in the front of the store work. Nothing beyond the registers are actually cameras. Just scare tactics
Those cameras are fake.
Not alll DT stores have CCTVS
The only place Dollar Tree has cameras are at the front registers in the office back in receiving and pointing towards the front door
Have read alot of these comments and the total of 3 responses from the company that I might add were disrespectful, ,correcting peoples use of the word there should f been spelled their. I am still trying to figure out why this page exist when they don’t care about the comments of the people that support their jobs, you can call the better business bureau leave a complaint if the complaint is serious like being cussed out, you can call the health department if you feel the store is dirty or unsanitary use your local resources if corporate does not want to respond , I read a couple of comments that might of called the police like cussing at a 5 and 7 year old. But I also understand that you cannot allow your children to run up and down the store while you may be able to shop others can’t respect runs both ways
My store has cameras
I work there. This is a LIE. They ALL have cameras and yes, they are working.
kids are a mess and cause a mess the parents dont watch them at stores and let the toy aisle babysit them, watch your kids i mean really
The Oxford Dollar tree Store , Use to be so nice and clean , But within the last three Months it sure has Changed . The store has boxes in isle ways Its had to get around , I walk in the store and it just looks so messy , Not clean and straighten up like it use to be a few months ago . I cant tell who works their , I finally found a manager and i would never had guessed she worked their due to her Red Miami Shirt she had on … Just seems like their is no set uniform so us as customers know who works their . …just sad this store has gone down hill
As an employee of Dollar elsewhere we do have certain clothing we are to wear. But we must wear a DT apron to help signify we are an employee. Roughly once a month we do NOT have to wear a green shirt. Depending on a holiday, school graduation, football season, etc. we are encouraged to wear a different shirt. Since you saw a Miami shirt it could have been the end of school time and we could wrar school colors. HOWEVER, the employee should have had a DT apron on over it.
In response to boxes all over, the policy I’m aware of is freight can only be out and put on shelves until 5pm. Unfortunately 100+ cases need to get out in those 8 hours. At our store we try to keep the carts and boxes on one side of the isle. I am always asking customers if I’m in their way and can help them get something or move my cart. If you go after 5pm you shouldn’t have to shop around freight on the floor.
I was in that same store and the place looked like a dump. I’ll never go there again.
6/13/17
I JUST LEFT YOUR STORE #1323 ADDRESS: 2320 CENTER POINT RD, CENTER POINT, AL 35215. WHEN I PULLED INTO THE PARKING LOT I LOOKED FOR A DOLLAR TREE SHOPPING CART, NONE WERE THERE. WHEN I WENT IN THE STORE, THERE WERE TWO CARTS. AS I DID MY SHOPPING, I NOTICED THE WERE TWO CARTS FULL OF MERCHANDISE THAT SHOULD BE FOR THE CUSTOMERS. I ASSUME THAT THE REST OF THE CARTS ARE BEING UTILIZED IN THE STOCKROOM. THERE HAS BEEN TIMES THAT I HAVE SEEN CUSTOMERS USING DOLLAR GENERAL CARTS. SINCE THIS MATTER HAS BEEN GOING ON FOR QUITE SOME TIME, I ASKED AN EMPLOYEE WHERE ALL THE SHOPPING CARTS WERE. I WAS TOLD THAT THE NIGHT SHIFT WAS NOT DOING THEIR JOB AND THAT MOST OF THEM WERE IN THE STOCKROOM FULL OF MERCHANDISE CONFIRMING MY SUSPICIONS. I AM SURE THIS IS NOT HOW YOU WOULD LIKE YOUR STORES OPERATED. PLEASE ADDRESS THIS MATTER ASAP. THANK YOU
Please bring your own personal shopping cart when you visit next. That would be the best solution to your particular problem. Cheers!
Ridiculous
Rude
She shouldn’t have to do that. The merchandise should get sorted out and put back on the shelves so that the merchandise can be sold and the cart can be used by a customer. I work for dollar tree in vestal new york and my boss would never allow a cart to have merchandise in it when a customer can use it especially if there is not many cart to begin with
Sphincter says WHAT?
6/11/17 @ appx 2:30pm I visited the Dollar Tree off Round Grove in Lewisville, Tx with my children to pick up a few craft items. When I got into line to check out, the cashiers light was on showing the aisle was open and I was the 3rd customer in line. A manager came to the counter to address a customers inquiry, rudely never removing his cell phone from his ear as he spoke to her. As the customer left, the man stood at the front of the store, still cell phone to ear, and shouted that aisle 5 was open. At this point I have already unloaded my cart on the conveyor belt and there is a line of customers behind me. The man, still cell phone to ear continues to shout to move to aisle 5. Everyone behind me complied and moved over, but I did not. I am now the second person in line, again my cart was already unloaded. I wasn’t reloading my buggy to move to another aisle to stand behind all the people that were just behind me. My 5 year old son even asked me why the man keep yelling for us to move. The man then came and stood behind me in the aisle, still cell phone to ear, mouthing off about if i wanted to wait then I’d just wait and he didn’t know why I wouldn’t move. I turned advised my cart was already unloaded and I was fine to check out on this aisle. The man continued to stand behind me the entire time I checked out, still cell phone to ear, and followed me all the way through the aisle. This experience was absolutely ridiculous. There was no reason for him to act/ react the way he did. It was completely rude and unprofessional. I have never before had a bad experience in this store, but it really bothered me to be treated in such a manner, in front of my children, over something as simple as wanting to check out where I was already set to do so.
Please be advised that next time you should comply and follow the manager’s instructions as the other customers did. Life is too short to become so filled with anxiety over such a minor inconvenience. Your son would have benefited immensely if you had modeled maturity and patience for him i this experience.
Your advice was rude. The manager should’ve seen the situation and helped the customer load the items back into his basket. This would’ve ensured that he’d be next, as well as minimizing the inconvenience to him.
Jack B you are an idiot!
JACK B. YOUR COMMENT MAKES NO SENSE WHATSOEVER!
Store #2972 on Magnolia in Corona, CA. bad experience. went to use their restroom. upkeep was horrible. very dirty. they had no soap in the dispensers and no bottles of soap on the sink. no paper towels, had to wipe my hands on my pants!! and no toilet covers. i checked the employee bathroom next door and same thing, dirty and ill-equipped. i talked to the manager on duty, he said he’d “look into it….”, yeah, right! so i have been trying to call corporate and they said the district mgr. would call me, “Larry”. haven’t heard from him…have written two times to corporate. keep in mind that all of the merchandise the employees handle are with dirty, unwashed hands. just using water doesn’t kill germs. and this filth is landing on everything they touch. shame on Dollar Tree for not making sure that restrooms are clean and well-stocked for both employees and customers. Does anybody at the top care?????
No!!no upper management cares about the customers or the employees. They believe that they have an endless supply of customers(like Kmart) and they can abuse their salaried management because the states have no labor laws concerning salaried employees rights.Retail is the lowest paid hourly job in the U.S. Boycott this company and its filthy stores
Upper management will not make any improvements if it cost $$$ so make them lose $$$ by boycotting their stores.Get them where it hurts-their wallets!!!
Ive been shopping at Store #6686 for about four months. The first time I went in I ask the young did she want me to leave my backpack at the front she said no “just carry it with as long as you don’t take nothing”. Which I took as a joke. But when I came in after that this particular woman comment out in front of everyone “Don’t take nothing. Then again another time she kept getting louder and louder. Then one Sunday I came she started again accusing me of stealing in front of customers and employee’s. I thinking about getting a lawyer and sue for character assasination. I got witnesses. Even the employees witnessed it. There was no cause for that I paid for everything I got and never stole nothing from you guys. What you guys going to do about that?
Hell I’ll take a job and ship that store into shape.
The only thing assassinated here is the English language. Please get spellchecker and more education. That is all.
you shouldnt bring a backpack in the 1st place, a lot of items leave in back packs, any store iv evr worked in you have to leave them up front
I would like to thank you for bringing a Dollar Tree store to our location. I purchase all my greeting cards from your store. I also enjoy the inexpensive seasonal items your store has. However, each time I go into your Jefferson City store I come out shaking my head. IF you can get through the aisles because there all carts of boxed merchandise to be placed on the shelves you’re lucky. In between you’ll find a box full of broken down boxes. I was wondering how long the refrigerated items had been sitting out before they actually were placed in the refrigeration unit. The floor looks like it hasn’t been swept – not less wet mopped since the store opened. Today there were two checkers. One could only take cash since the computer wouldn’t accept credit card purchases. The other line has 6 customers waiting to get out of the store. There was a manager in the office and she was yelling to the clerk about scheduling. She walked out of that office and outside the front of the store for a smoke. I don’t want to see this store leave because people don’t want to go into a dirty store but something needs to happen. Someone needs to work with the stockers and explain you don’t leave carts down the aisles – customers can’t get to the items on the shelves. I know good help is hard to find these days. Someone needs to be there to direct duties. Please do something about cleaning up this store location.
The Dollar Tree we shop at also has aisles crowded with boxes and carts…perhaps it has something to do with the corporate expectations that employees should be able to stock 45 cases of items in 1 hour, while also having to check customers out.
As an employee of DT but not the lication above, freight can only be put on the shelves from when the store opens until 5pm. Corporate says at 5:01 all freight/boxes are to be taken off the floor. Yes you are right about having to get so many cases out in those 8 hours. But it’s over 100 cases for us. We try to keep our freight to one side of the isle. We also ask our customers if we can help them find something or move our cart out of their way.
I work at a Dollar Tree and the cashiers do NOT have to stock 45 boxes an hour!!!! That is what the overnight stock people do. When the store is open aisles should be passable for customers.
Hi, for starters I come to dollar tree weekly and to be treated like crap on my visit on Saturday may 20,2017 at 2:24 pm makes me not want to come back. I came knto this store on HWY 123 in Easley SC to buy my weekly cleaning items which you had. I stand in line at register 1 for 20 minutes just to be told when there is only 1 other person ahead of me that I have to go to another line. And the other line us backed all the way down the usle. Other customers are complaining. I do not appreciate bad customer service and that’s exactly what it is. And for the first cashier to be rude after I say I only have a couple item she still tells me she can’t check me out. I will think long and hard about coming back.
Jennifer, if you were served in less than 1 hour you are a blessed woman indeed. In my country we wait all day to buy sugar and when it is finally our turn we are told that the store is closed and there are no sacks of sugar left. If we are lucky enough to find sugar, we spend 3 days pay for a small sack and we are thankful even though it is likely we will be robbed by the street kids on the way to our cardboard home. Count yourself among the privileged of the world if you are able to comment here on your own computer. I waited for 2 weeks to use this public computer at my district representative’s office.
Your new store in White Plains, New York is always in shambles.
Merchandise out of stock.
Items strewn about all over the floor and messed up on the shelves.
Unfriendly employees.
This location needs attention before it goes insolvent.
Miss P May 16, 2017
I work for dollar tree distribution, for six months, n I can honestly say human resources is awful, the supervisor r kids that r managing a big distribution center. Forklift operator curse to much, they show favoritism. U only get one Break out the 8 to 10 hours u r there. The manager r rude n disrespectful. This company need better management, n supervisor that work with people. Basically dollar tree is run by children.
Thank you for your kind words. No one appreciates how hard it is to run a distribution center efficiently. Your inspirational words will be oft repeated in the annals of Dollar Tree history and will result in long-lasting and life-changing impact on our corporate culture.
I was terminated due to a mental break down and HR decided to let me go yet they decided to allow someone who had been short over $10 not once but twice and had cost them $70. Not sure what is going on but i am very offended and disrespected by this. As well as how rude the other employees and managers were. This was at the (3555 S Ft. Apache location)
Kee Wray, Please proof read BEFORE you post!
Where can I get a copy of my W2 for the year 2016
You should be able to go to DollarTree.com click on employees and get it.
I was at the Dollar Tree – store #1459 in West Melbourne FL on March 17, 2017. I was purchasing balloons for a company picnic. The cashier was very helpful and nice. BUT then the store manager got involved, yelled at me NOT to touch the balloons, told me that “the next time I needed so many that I should call the store”! Really? She yelled at me in front of a lot of people.
I have written to Dollar Tree and tried to contact them many times with no success. The big corporations just don’t care. Well, I work for a large company and I have spread the word. That woman was a witch!
Going forward even if I have to spend a little more, I will never purchase anything from the store again.
If anyone at Dollar Tree cares (and I doubt it) the total amount on the receipt was $109.14.
Seriously people – “manager of Dollar Tree”? You’re not the pope!
Actually I only have authority over the nearly 3000 ecclesiastical jurisdictions in the world. In non-theological realms, you are subject to the rule of your local Dollar Tree assistant manager.
Sincerely,
The Pope
I had an experience with the Dollar Tree on Bud Dr in Chesapeake. All I wanted to do is bring back 9 items & replace them for with 9 other items. 5 of the items they refused to take back because according to the “manager” they had been used! the 5 items consisted of little plastic fences, maybe2-3feet wide I wanted them to go around something in my yard I had the receipt the tags were still on them they had been in my car fora few weeks & yeah they had gotten a little dirty. I have returned these before last year because I had bought more then I needed. I was furious to say the least!!! it wasn’t the $5.00 it was the fact I felt he was calling me a liar, because I had NOT USED THEM! I am the most honest person know…I had some that I did use & I donated them to Goodwill. Not only that the 4 item that were an exchange he tried to tax me I’d already been taxed when I bought the 4 items I the fist place it was an even exchange….Of course they could not comprehend that. These young adults NOT ALL OF THEM but a large majority of them need to GO BACK TO SCHOOL!!!!!! I go into the Dollar Trees quite often they are great, but if I return something NOT USED I expect to be able to exchange it. ONE UNHAPPY CUSTOMER!!!!!!!!!!!
i worked for family dollar in the past . i recently apply for dollar tree i had a interview this morning and everything went well .when the manage joe put my s.s number in the system it stated that i was not able to worked for dollar tree..i spoke to hra for family dollar and they told me that i was good to go ..that joe from dollar tree could call hra for dollar tree and get me in ,what do i do from here i see i am getting the run around
Rachelle at the Bedford store use drugs while on job
If you haven’t heard on this yet……I am an employee who was ACCIDENTLY removed by the store manager. When I tried to click in one day it said I didn’t work there. The manager got into the computer system and put in my SS#. It ssid I wasn’t eligible for rehire. She called corporate and they had to remove the part saying I wasn’t eligible for rehire. Once corporate did that I was able to be “rehired”. Hope this helps you.
I live in ChicopeeMA and theDollar Tree in ChicopeeMa needa lot of help cashiers managers and floor help you need to get them help ….And the same thing with Dollar Tree SPRINGFIELD ma needs a lot of help cashiers managers floor help ….both store need help bad
I am a current employee of the Dollar Tree in Berea, Kentucky. I have been there since March 2017. I am a Vietnam era vet who is disabled with back problems. I first spoke to an Assistant Manager told her my situation and ask for a job. April was very nice and said she would tell the Manager Heather to hire me. Well for about a month everything went very well, they gave me all kinds of products and helped me a lot. I really appreciated it. I have had many jobs working with the public such as the Lexington Hearald Leader as kiosks salesman, I also was an assistant manager of a Chevrolet Dealership and a Ford Dealership plus I owned my own flooring company for many years. General Motors sent me to a lot of people reading and understanding people. I have been very successful in all ventures I have took on. At the store we had Operations Homecoming for Veterans children and I out sold all other 16 employees combined and was awarded a 20.00 gift certificate for in store purchase. I have never been fired from a job or had a bad report and you can verify all that I am saying with my permission. Heather my store manager is very biased and shows vavoritism. When she hired me she agreed to work me about 20 hours a week and told me the closer to Christmas the more ours I would get. I respect and am very good at your motto on the back of our ID cards GET. I am very friendly and respectful of everyone and many customers tell me that I am very good at what I do. The problem is that Heather is 25 and I’m 64 and I greet people with a smile and courteous. My wife passed away back in 2015 where she worked with approximately 350 people at American Greeting plus I was Assistant Manager of Berea Ford so a lot of people speak to me. Well that doesn’t sit well with Heather! First she put a gag order on me and said I could not talk about my wife or family. So I stopped. But I continue to be very respectful of our customers and greet them with a smile and a little How are you today! Which doesn’t sit well with Heather! She has repeatedly harassed me over conversation with the customers. She is try to drive me out because she has her favorite group who can stand out in isles and gossip and take little brakes whenever they feel like it. I have never been fired in my entire life and I will not allow this young lady do this and get away with it! I invite you to send in a District Manager or secret shopper and evaluate my performance! I am being harassed, slandered and abused. I will not go quietly. I like my job and many customers tell me I am very good at what I do. This is a case of simple age discrimination and harassment. She tried to sit me up today over a pregnancy test which she said someone called and said there were rude comments made. I didn’t sell any pregnancy test today and I am only scheduled for 2 days this week at 4 hours a shift. My name is Randell Lainhart my Badge ID is 21572739. I seriously think you need to investigate this! With all sincerity I like my job and customers like the way I treat them. If I get fired for a fraudulent reason it will not end there.
I tried to keep this private but you offer no way for me to speak to anyone at the corporate level or a district manager!
Visited the Dollar Tree on E Prairie View Rd in Chippewa Falls the day before Easter. It wasn’t too busy and have been there numerous times before with no issues. On this day the cashiers were too busy talking to one another to speak to customers unless absolutely necessary. No greeting, no “thank you, have a nice day”. Only the amount due was spoken to the customer – the rest of the time they chatted between the two of them about a restaurant one recently visited and their thoughts on the menu items etc. And they were NOT quiet about it – talking and laughing loudly without any regard to customers.
I shop dollar tree often and have never experienced such poor customer service.
I have looked online to contact the corporate office – one like is not operating properly and the other takes you to a diet website. ??????? Good way to not receive complaints I suppose.
My recent visit to the Dollar Tree in Schaumburg, IL was bad. I did not have a receipt the lady at the cash register said that they do not exchange without a receipt. I asked when did this policy get effective she said it was always there. I asked for the manager and instead of letting me explain to the manager she whispered something and the manager said sorry we cannot exchange. They lost a sale because I was planning to do additional shopping after the exchange. I am surprised that there was no customer service. Atl east the manager could have said I will exchange it this time but in the future you would need a receipt but instead saw me leave the store. What a shame. No customer service.
Your store on Gadsden highway in trussville , Alabama .
The garbage dump is cleaner
Whenever I take Bella out in public I expect at least one person to mention something about the socks on her hands ( the socks that keep her from tearing up her skin due to itchy eczema) it is a legitimate question even if it’s not their business. However what I just experienced at the Dollar Tree on Brice Rd in Reynoldsburg takes the cake. I took my items up to the cashier and she looks at Bella then at me and says “WHATS WRONG WITH HER FACE?” I replied with a “Well that’s pretty rude” and just stared at her. Then she said WELL MI NOT TRYING TO CATCH ANYTHING!” Then said “Her face looks swollen up.” It’s not swollen or id have her in the hospital. Clearly I burst into tears because she’s insulting my baby. I told her “well you’re not going to catch a babies allergies and eczema.” She rolled her eyes and told me I was overreacting. Covering her hands in hand sanitizer the entire time! The girl in front of me told her to stop talking cause she was just making it worse. I asked to speak to the manager and when he finally came to the front he said he was sorry and then hid in his office until I left UNBELIEVABLE. This woman has no idea the time, energy, appointments, stress and money that has gone into making Bella better. Thank God my daughter is not old enough to understand whats going on. Such an unapologetic heartless woman. The sweet girl in front of me called corporate because she was livid. I will be doing the same
I’m so sorry this happened to you. As a cashier for DT elsewhere I can’t fathom ever saying something like that to a customer. Sometimes I see children come in and wonder if the parents are actually taking care of their children. But that is not my job while I’m there. My job is to assist you, the customer, and check you out.
Yesterday I had a boy about 8 years old, glasses and a very, very large bump on the side of his head come through my line with his mom. I told him I liked his glasses. I told mom how cute he was. Which both are true. Every person regardless of age or disability are cute in their own way. I wish more people saw it like this. Again I am sorry this happened to the two of you.
It was kind of you to say this to her. Thanks for being nice to customers (and obviously a rare asset to Dollar Tree).
I’m a cashier in NV. An omg I can’t believe the nerves, this brought me myself to tears How heartless, my son has eczema not as bad but still I couldn’t begin to imagine the pain an the struggle you are going through and I’m so sorry that happened to you, I pray for your daughter and yourself and for speedy recovery and GOD bless you and your family..
I’m a freight manager at a different DT location. The one time I had an employee be so rude to a customer, she got fired and I wound up calling our district manager too. I would have fired the cashier in your case as well. There’s no call for an employee to be rude to the customer.
Store 4410 in orlando has the most unprofessional and rude people working for them. I went to check out and tierra did not talk to me and when i checked out she handed me my receipt held it in the air and would not even say thank you. I called the store and talked to the store manager randy and he could not wait to get me off the phone. No i am sorry that this happened just i will talk to her and then hung up. I am sick of the corp office not fixing this problem. I like shopping at dollar tree but the people are so rude i dont want to go back and be treated like this. I go to family dollar and dollar tree and get treaded better. Corp take pride in your cust service FIX IT
My experience was the worst by far..I go to the Kendalville, IN dollar tree. The employees there are lazy and rude to the customer. Also the celing is dripping water all over the floor and merchandise. There are even holes in the wall that sometimes drop mysterious particles on the ground. Also hear lots of noises from the celieng maybe rats. Also the employee harased me when I told then about the holes and water and said I was banned from the store. In all I will NEVER go to a dollar store again. Worst experience in my life. Also nothing is ever stocked on the shelf and carts and boxes all over floor. Absolutely horibble.
Hello,
The Prospect ave location in the South Bronx is horrible. Should not be a reason why every aisle has piles of boxes that has not been unpacked. It makes it hard for people who actually want to spend money in the store, when in all actuality it is Dollar Tree that is suffering because the aisles with products are blocked off and you guys are losing profit.
If you guys are so short on staff ya need to partner up with DYCD so that the youth in the community can work and make some money or have a hiring on spot event. What makes it more horrible is that when the store was originally “Deals” it was the same staff but the store was kept clean, since it turned into Dollar Tree i do not know what happened. On top of that there are 2 more dollar trees about 3 blocks away from this location and their store is very clean, and they have low staff. So the manager at the Prospect Ave needs to do his/her job or get fired.
Let me not mention how the phone number on this crappy website doesnt work, the links reroute you to another website not associated with Dollar Tree and the person who runs your twitter social media is horrible. GET IT TOGETHER
Store# 2354 Temple Terrace, Florida
I was on vacation and while I was on vacation I visited the dollar tree located at Terrace, Florida and while I was checking out, I ask the associate if she ever smiled because the party I was with was making jokes. The associate (Lynn) was very rude and argued with me after I explained to her that I didn’t mean any harm. I explained to her that she worked in customer service and she should be a little more pleasant with the customers because she didn’t know what kind of day people may have; maybe she could make someone’s day. The associate continued to argue with me and dropped my change in my hand. I then told her to have a blessed day and left the store. I am so glad I am saved and I don’t live the lifestyle I used to because things could have gone very negatively. I feel that people are out of work and want to work as well as willing to abide by company regulations of providing good customer service. This young lady needs more training and she needs to learn how to be more respectful to customers. If she doesn’t like her job, maybe she needs to leave and let someone else have it.
was in the dollar tree on 10th street in jeffersonville indiana i go there with my children to get good dollar deals on food i had a huge cart full of items i got in line and started to put my items up the cashier didnt seem friendly to me at all. I thought oh well she could of had a bad day. Being a single mom dollar tree is the perfect store to spend a good amount of money. Well as i was done the woman behind me waited paitiently and dont seem to be bothered by my items. But the cashier seemed to be apoligizing to the customer behind me as if i was a issue and said iam trying to get u out of here to the customer. I felt it was rude she shouldnt apoligize serving me.i told her thank u and she said thank u in a digusted way. Her name was angela and she wore a skirt. Just a concern i have. And how i felt.
I’m actually an employee at Dollar Tree and I want to talk about all the favoritism going in the store in San Jose, California . We are overworked under pay taken advantage for and some of us are never given enough hours , I don’t like to take orders from a co- worker who is suppose to be my equal and how quickly she advanced in a assistant manager position wen she was told she couldn’t be a assistant manager for reasons of her history of being employees at a different DoLlAr Tree. Certain assistant managers are stuck with doing there damages were doing go back &separating & removing items that don’t belong under pay ,overwork ,and are treated with no respect by our own
I went to the Starkville MS location on the same day they had just gotten their truck. I was disgusted to see an employee by the name of Shun getting high outside the premises. I found that very unprofessional.
I work for Dollar tree warehouse i been trying to get my taxes by calling the office i. South windsor ct but they tell me they have nothing to do with taxes . Any information will help . This year couldnt file my taxes because i never recived them
Hi my name is Joanne and to answer your question about taxes, every company is leagally required to provide you with a W-2 by a specific date!! if you cant get a repely,try contacing the tax advoicate department,every state has one!! they are toll free and listed in your phone book and are online!! i myself have had to utilize them and beleive me when i say they are good investigators!! you have the right to file your taxes in a timely manner!! As they say you dont mess with the IRS!! Im sorry you are having a problem of this nature best of luck with your situation.
Hi. I have recently submitted an application through local stores within our state. I wanted to follow through and wasn’t sure if there was a manager who was available to communicate with. Thank you so much.
I live in Thomson GA . I went for an interview at 8:00 &the Manger never told me her name and she was acting like she was against white people.
I use to work at the Sun City Center dollar tree in sun city fl. Today I was fired for insubordination, supposedly. Started in August never called out always stay late, get called in never complain. This company is unfair, works you hard for little pay, also when I tried to file my taxes, found out they never took any out. And no one seems to know anything. Working for Dollar tree is almost like working in a sweat shop. Managers are very unprofessional so is the District manager Debbie.she came in to discuss my complaint and fired me. Next step an Attorney.
I been hired at a dollar tree store worked for 4 days set it up to open as it is a brand new store and it opened the 27th of this month and I haven’t been on the schedule since it opened and not on the schedule this week either was told to call next week I might be on it then
Well I had the same thing happen to me this is my whole discrimination against the company! Well I got hired in one of the stores in Michigan and I worked 1 day and the manager did not want me to work for her company because she did not have the time to train me and she didn’t at all, and she would not show me how to do things that I had to learn and nothing in return and then all she would do is tell at me not explain it so that I got it and was doing things the right way, well I was hired in for the night shift cashier and when I did show up on Friday morning to work she yelled at me and told me that it would not work out for me to work for her company because I had to wait for my ride to pick me up and she said that she needed me to have a car before hand because I had to be able to follow the manager to the bank to make the money drop and she said that she heard that I did not have a car from 3 different people and she was totally wrong on that part because I did not know anyone because I was a new person and she also told me that I stole 1of her box knifes and I didn’t at all, but she let me go because I didn’t have a car of my own, but my mom and her friend were trying to get the insurance on their cars for me to drive one of them but she did not want to wait on that part either, so the bottom line of all of this was the manager was a royal mean person, so before anyone else works for this company check them out first
Well,Jordan dont feel bad i had an interview in Brooklyn, NY and they acted like they had a problem with a educated Black man
You need to check siloam Springs Arkansas store the shelves are empty and it is a dirty store. I don’t know who the manager is but they are awful. A manager that can not keep there store clean and know how to order needs to step down.
only items ordered at dollar tree are frozen and ref items, just a fact, theres only a certain a mount of hours given some things just cant be done
I am an employee for DT in Ohio. I LOVE working here. I worked 30+ years in the medical field and came to DT for seasonal work last November. They asked me to stay on. Anyway, I hope you got a reply to this.
The only one at the stores to interview is the Store Manager. Each store has one Store Manager. The others are assistant managers. So you can call and ask for the Store Manager for more information. Good Luck.
I do not find DT like workingfor a sweatshop. What I find is peoples work ethics arent what they use to be.
I had often go to the Dollar Tree located on W West Waters Ave in Tampa, Fl (store #4953) because it’s located near my job. However, I refuse to go there anymore. The customer service is the worst I’ve ever encountered and it has not changed at all since it opened in that location. I have complained before, but nothing was ever done about it. There is always a long line of people and one or two cashiers, even though I have seen other employees working there. The cashiers don’t even greet you or tell you to have a nice day when your transaction is completed. They will talk to each other though, just not the customers. Incredibly rude.
The worst encounter I had so far was on March 6, 2017. I was on my lunch break and needed to run in to get a couple of things. I went into the line where there was a young African American woman who was ringing out another customer. After she was done she bent down behind the register and I figured she was just getting more shopping bags so I was looking through the gum section. A a couple of minutes past and I looked down and noticed she was crouching behind the register and her head was buried in her arms. Okay, so clearly she wasn’t feeling well, but she never said anything like “I’m sorry the register is closed. I’m not feeling well.” I would have understood that, but no, she saw that I was in line, but chose to ignore me. I caught the eye of the other cashier and she motioned for me to come over to her line so I went over there. I stood in line again and when it was my turn, the cashier didn’t say anything to me. No “I’m sorry, she’s not feeling well” or “Hi, how are you today.” I was appalled, but not surprised considering just how bad the customer service is. I suggest that the higher ups either fire all these employees and hire new ones who understand how important good customer service is or have the current ones go under completely new training and keep a strict eye on them to ensure that they are following basic good customer service skills.
Unfortunately, I’m sure my complaint will go ignored as it had in the past. It’s a shame, I appreciate the prices, but what I appreciate more is employees who know how to treat each and every customer right.
We have the same problem here in Fort Smith Arkansas
Btw, the cashier, whose name I was not permitted to obtain, in 3 verified attempts to speak with the manager, was a middle-aged, somewhat trim physique, black woman, dark hair, with some gray hair at her temples, not too tall, not real short, either. I have my store receipt. It was about the 12:00 hour, yesterday, when I left the store, returning home to my 85 year old disabled, meek and mild fiancé, at about 1:00 p.m., having made one stop before I got home. I was told a lie was perpetuated by the store manager, that I had threatened to have my fiancé go to the store to further take up the matter. My 140 lb., 5’7″ elderly fiancé would not speak up over anything. I had stated I would have him help me in filing my complaint, as he handles my business matters, as a general rule of thumb.
The employees are very over worked ! under paid and never ever enough worker. The district people make sure they get their money and never give them enough employees to work the store. Go to Regancy Square in Tampa and you will see. Regancy is a million dollar store and the employees and managers are treated like shit. They also put up with the public and people today have no respect , people today worry about themselves . But if you talk to employees when you ask if they don’t have enough you can tell they were trained like most of us at our jobs that they have enough help. So it the upper people that sit their ass in the chairs and not thinking about their employees as a person.
Dollar tree hires people for minimum wage, denies them breaks and most managers work through their lunch time. Which is unpaid. They’re a horrible company and they aren’t going to change anything.
I would stop shopping there if I were you. This is a horrible company to work for.
Fun fact: Some employees are suing them currently.
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i have been coming in my local dollar tree 2 times a day every day, but i am not allowed back on the property because a employee told me when she is working, walk back out the door, i would like to talk to management, but i don’t have no clue who to talk to. i have talked to someone that works here before, and she said to come in when i want to and ignore the employee, she said also she has got a few complaints that the woman can be hateful toward customers, i am thinking, talk to her and give her a warning and anymore complaints, fire her, but she still works as a cashier, i am afraid of her. so, i have to drive either 30 miles one way or 4 miles one way to another dollar tree. i am not going to come back to this marion virginia sore ever, they have lost me as a customer.
I feel the same way about the Tequesta, Fl, store in my area. The militant, badgering and beligerantly argumentative cashier who served me, it appeared, was about to jump me, yesterday, after I had purchased over $100 worth of merchandise from her store in one day. I was probably her biggest purchaser of all, yesterday. Yet she “rode me”, multiple times, verbally, for no apparent reason, until I called her on it, which is when she suddenly, came halfway around the register at me. Her manager had to block her from coming after me, not just once, but twice. Deplorable behavior! Worst ever customer service of any store I have ever been to in my entire life! Definitely NOT worthy of any savings one might benefit from at this store! And to attempt to get physical with a disabled person… are you kidding me?!? Are you kidding!?!
How long will my w2 come In if i didnt file electronic. N they said they dnt have any file since 2014
I use to work in the new location in Maryland on rolling road , but there is a crack head , I mean a person who is on drugs and the manager seems not to care and we got into it because she speaks to everyone like they are dogs. I have the local government investigating the store and the drug usage that the assist is envolved in
I feel drug abuse may have played a part in the threat of violence perpetrated against me by a cashier at the local Tequesta, FL, store, yesterday, as no store employee, no friend, neighbor, or family member has ever come at me like the cashier I had at the Dollar Tree, yesterday. Her indignant, argumentative behavior, while ringing up my items, was not that of an employee in her right mind, who cares to keep her job– without a doubt. I feel she MUST have been on something. Her store manager kept her from getting near enough to me, thankfully, as I am a rather weak and frail disabled older woman. Nonetheless, she still attempted to come at me a second time, believe it or not– with her boss standing right there. Getting jumped by store personnel is not my idea of a pleasant shopping experience. They can keep their cheap merchandise. This cashier needs to be fired, before her attempts to assault a customer succeeds, one day. One utterly horrid shopping experience, I tell you.
Bought Milk Duds from Dollar Tree on West tusc. Perry Ohio they were spoiled dat on box was 01-17. When I took them back store clerk was very rude I was pretty upset my daughter ate a box before we notice they were no good the clerk told me it was just an over look. Are you not suppose to check the date on food you sale? Very concerned treat like it did not matter!
It’s good to know that other people other than myself have an issue with Dollar Tree. Well I live on the Westside side, South Los Angeles, California. And they just placed a very nice looking, on the outside in our Neighborhood of Inglewood, CA. Well apparently it just opened a month ago and already for the size of the store, there was only 2 employees working. The store itself was a HOT MESS. The aisles were full of merchandise on the floor, stuff that needed to go on the shelves. Almost the entire store in disarray. In these times that we live in, everything goes on Social Media. So I will be taking pictures and forwarding to the news or social media. So they can see exactly was going on. The staff indicated that the district management won’t grant more hours to workers. What is the real issue?? Is it really the hours? Did you not hire good employees to want to pay them, or that you would rather have your store and your company look bad. Speak to the management before you get embarrassed and kick out of our community.
I live in the LA area too, and I was just reading the website and trying to write a complaint about the store on Compton Blvd, in the city of Compton.
The way you just described the Inglewood store, that’s Compton, plus it had a strange odor in the store as well.
The employees are very over worked ! under paid and never ever enough worker. The district people make sure they get their money and never give them enough employees to work the store. Go to Regancy Square in Tampa and you will see. Regancy is a million dollar store and the employees and managers are treated like shit. They also put up with the public and people today have no respect , people today worry about themselves . But if you talk to employees when you ask if they don’t have enough you can tell they were trained like most of us at our jobs that they have enough help. So it the upper people that sit their ass in the chairs and not thinking about their employees as a person.
Hello,
I am a loyal costumer at your Van Nuys, CA store #5294. I have decided to give you my feedback in regard of your employee name tag “Aracely”. Unfortunately this person has no good costumer service, besides being rude, she is always chewing gum while attending the register. It is very difficult to try to ignore a rude person when it happens all the time. Really hope Corporate and management can do something about it.
Thanks in advance.
***I visited your store #539 in Richmond, VA on 2/23/2017. There is one associate employed here by the name of Faith Franklin. She is the most pleasant cashier in all of the Dollar Tree stores that I have ever visited. Always, always a smile and a friendly word. And not to mention, her line moves the fastest! She’s very efficient. She is radiant and has a passion for what she does. I told her that I was going to report her to CORPORATE to acknowledge and recognize her superior customer service. She is truly an asset to The Dollar Tree store. PLEASE forward this to her and give her the recognition and rewards that she deserves.
Thank you Faith for your faithful service!!
How’d you know their last name?
It’s sad, I love the store in my area. They just made a new one in Gloucester City nj. So much better, cleaner and respectable then the neighboring ones. But an issue that me and my husband noticed is the manager and how “friendly” he is with his employees. One in particular that he is always with. Not one but a few occasions. One night my sister had stopped in and said their was a confrontation with the manager and a worker and the manager fired him for pointing out that he was caught and
what he was doing with his employee. As he kicked the employee out was completely flustered. If these are the kind of people who have working in your stores, I will take my business else where. I will let some one the other mothers I know to keep a good eye out because you can’t even trust the store we shop at. There are so many young girls in the area. If he can’t even respect his place at his job he should be gone else where.
I was threatened at Dollar Tree Store #967 by employee Shanita in front of my children. Yes, threatened!! I mistakenly attempted to make an exchange at my neighborhood Dollar Tree where I frequent almost daily by the way and had even made fair exchanges usually because I OVERPURCHASE quite often. Today, Shanita could not locate two items on the receipt I furnished so she proceeded to tell me how she wasn’t losing her job over me and she wasn’t going to allow the items listed as “merchandise” on my receipt to cover the two items I wanted to exchange. Our exchange was so involved even the other customers were coming to my defense! She was so angry she told me she would clock out and beat my ass!! All of this happening in front of my children. When I asked for the manager I was then called “a stupid ass bitch”. Luckily the asst manager, Adam was smart enough to defuse this situation, complete the exchange while Shanita continued to rant even threatening to walk off if Adam assisted me. This employee is OUT OF CONTROL and will not be going into this Dollar Tree as long as people like Shanita are employed there.
Same goes for me and the Dollar Tree in Tequesta, FL. Threats of physical violence by the cashier, yesterday, after I had purchased $100+ of goods? She needs to be fired. Obviously, no excuse for wanting to beat up a disabled woman because I called her out for her 4 nasty, rude comments, as she complained about everything and anything, from the first minute we began to speak. This cashier was so unbelievable, she must have been on drugs or something. The manager didn’t help. She refused to give me the cashier’s name, at that 12:00 hour, yesterday, when I tried calling her later. They hung up on me 3 times before I figured it was not an accident, their hanging up. How outrageous!
Please contact This is the second message sent
On Saturday March 3, 2017 my 6 year old daughter and I were near Dollar Tree in Corbin, KY. I needed a gift bag so we went in to browse. While back in the gift bag isle. My daughter finds 4 glittery, foam hearts about the size of a quarter lying on the floor. She says, “look Mom garbage! May I keep them?” After first being grossed out that my child was picking up things off the floor, I told her we needed to see if they were part of something. There were no other glittery hearts around. I told her that even if it is garbage we still need to ask permission to keep it. After waiting in line for quite a while we get to the register to check out. I tell the young lady that my daughter found these 4 glittery hearts on the floor and want to know if she can have them? She says she has to ask a manager. So she yells across the room to a lady, I later found out to be Tracie, who never even looks up. She asks, “can someone keep 4 little hearts that were found on the floor?” Tracie doesn’t even look up and says “No, we can’t do that and she should know better than to even ask!” This was loud enough for not only me to hear but also my 6 year old and the long line of people waiting. I calmly told the cashier that that was uncalled for and very rude. Tracie did not even look up to see what we were asking about. I paid for my gift bag and tissue paper, asked the cashier for the hearts and took them over to Tracie to show her what she had so rudely answered to. She took the hearts from me and said mumbled something comprehendible. I turn to walk out and decide to ask her name. She said, “the manager is in there” pointing to a white box. I knock on the door and a young man comes out. I then go back to Tracie and asked for the hearts that she now thrown into the floor, with other dirt, and garbage! The young man says something about he would take care of it with his deer in headlights look. When leaving, I had a lady come over to me and tell me that what just happened was uncalled for and just wrong.
Here I was trying to teach my 6 year old that you cannot even take garbage without asking and now she is so confused and scared of the mean lady at the Dollar Tree. This is pitiful, unprofessional, and just sad. I have a long history of customer service experience and this experience takes the cake especially when I was trying to teach my child a moral lesson. Tracie could not take 20 seconds to even see what was being asked about, made snap judgments, and embarrassed a 6 year old for doing the moral and right thing.
I am leaving this response because I cannot find anyones email to report this experience to.
Trying to get in contact with an employee Dan Clark… not sure of correct spelling of the name. Regarding employment in New York, U.S.A.
I live in the Chicago, Lincolnwood area. I am a regular customer and have been shopping at the Dollar Tree on Lincoln and Devon ever since the very first manage opened the store. The store is now struggling because i constantly see new faces. I usually shop in the afternoons and the manager on the night shift has no idea how to handle situations or assist the customers. She does not even bother to ask if i need help like the other assistants do or show me where a product is placed. Please get better staff.
How do I get u guys to re send my W2 form to my new address cuz my manager who works for ur store isn’t helping out I called IRS Nd got redirected to more than one thing all I need is my form re sent Nd I’ll be happy
If you file online and enter in dollar tree and I think their employor id number your W2 will come up automatically. The one thing I love about dollar tree.
i never received my W2s
Did you ever get your w2 my mom can’t get hers either has left several emails and nothing
My oldest son first job is with Dollar Tree, located in Duncanvill, Tx at corner of Wheatland Rd. and Cedar Rigde. The managment staff is making the first job experiance horrible for my son. Asking him to work off the clock and changing the work schedule with out notice, several times he was called in to work, mangment stated it was a change and he was not notified properly. He has taken pictures of the schedule and this happens on a constantly. They have also paid him in cash, due to they don’t have the budget to put him payroll for that day. Management also have him coming just to 2hrs only. He was threaten to be fired if he did not come in once, due to being very ill. My son has came in on several occasions at the drop of hat to come to work, when it is needed. I have told my son to get and employee handbook, none has been given to him, also he has no idea how to visibly see his paystubs. If this managment does not start applying correct labor laws. I will file a complaint with the Texas Workforce Commission or EEO. He is not eating and stressed due to situation.
As a mother it is my job to protect him when managemet is not being fair according labor laws.
That company just doesn’t have any respect for their employees . I do not work for dollar tree but I ask question and observe different places when I shop. Most of the employees love working there. We all should come together and just stop shopping there until the employees are treated like people. Managers assistant managers cashiers and stockers have no respect . Corporate needs to get off their asses and stop trying to feel their pockets up
Angela 02/10/2017
I would like to ask that Managers and hiring staff please train your employee before letting them deal with customers. I was shopping at the dollar tree in Sarasota(store #6684) and simply wanted to buy a birthday balloon, the cashier opened up all the drawers and then said that they did not only have the one balloon I wanted that was advertised hanging up on their wall, but they did not have any birthday balloons in stock. I said that I would like to buy the one off the wall and was told in an very nasty, unprofessional way that she could not do that, I then told her that they were false advertising something that they did not have and as a paying customer(loyal customer) that I should be able to buy the one off the wall, and ask to speak to the manager. The so called manager was just as rude and even lied when I asked her what was her name. I got very upset at the fact that after giving me the Store Manager’s name she laughed and stated “GOOD LUCK WITH THAT” this she repeated twice to get her point across, as to say nothing would be done about her rudeness to customers. If these comments are read please inform the unprofessional staff at this store that we as customers pay our money and expect to get good service as a result. Please inform them that this is a customer base job and Good Customer Service, Professional Customer Service is a must everyday all day.
Please also change your policies about advertising things you don’t have to sell…….
Not employees fault it the company those poor employees at dollar tree put up with rude customer and upper management that treat them like shit. One complaint about the no matter how petite they fire. Think before we blame the wrong people they just work there not order.
The balloons on the wall are not filled with helium, just air, and cannot be deflated. So you wouldn’t want one of those anyway. Just FYI
if they dont have the balloon you want pick another one instead of starting drama, i mean their a buck they sale fast
It’s a great experience trying to talk to the person at the register and you cannot because they do not speak English.They can say hello good bye and thank you that’s about it.
Canal BLVD location in New Orleans.
Lines are always between 6-10 people long and the cashier never asks for help nor does someone come to help (unless they feel like it). It is upsetting customers each time I am at the location.
The Dollar Tree on Canal Blvd in New Orleans, LA always (not once in a while) has more than 10 people in line for one cash register. There is never a buzz for a second employee to come help; rather, they come to help if they feel like helping. Some people have to get their items and get out.
It is making some customers upset.
I called the dollar tree in the Southgate plaza in West Seneca NY to find out if they had a specific product. A man answered the phone, so I asked if he could take a look to see if they had anymore and the response I got was “NO”…very rudely. The thing is, he said no BEFORE I even told him what i was looking for!!!! In complete and utter shock that someone would be so rude, I said, “well I didn’t even tell you what I was looking for”. He then said “NO we don’t have them” still not even letting me say what it was I was asking for and then hung up on me. He was just being a lazy jerk and didn’t want to go look. He could have just pretended to go look instead of being so obnoxious. I called back a few times but he took the phone off the hook. So, of course I drove to the store because this is very unprofessional, I asked to speak to the man and it turns out he was the ASSISTANT MANAGER!!!!!!!!!!! How disgusting that they would let someone like this run their store for them. When I confronted him, he admitted right in front of other associates that he did say it, and made a very sarcastic apology with a dirty look, as if he was making a joke out of the whole thing. His name was Ryan. This person is in the wrong field of business if he likes to treat customers like that. I’m very unhappy with my experience with this place. Never in my life have I had someone be so rude, when he is supposed to be there to help the customers. Instead he lost customers because I will be telling everyone that I know to not give that location their business.
I would just like to say I love Dollar Tree and I can say I have never had anything but respect in the three stores in Winchester, Virginia. The reason for my e-mail is: I have recently moved to Stephens City, VA which is about eight miles south of Winchester, VA. We would love to have a Dollar Tree located in our town. Yes, we can go to Winchester, but as the years move on with me, I find myself going to Winchester less and less. I can get just about anything I need in Stephens City, but a Dollar Tree would make me one happy lady.
Give it some thought, there is plenty of retail space available in this town.
I live in New Jersey at the Jersey shore. As of January 1st 2017 the sales tax was lowered to 6.875%. Everytime I go into the store on Fishcher blvd or Hooper avenue the sales tax rings up at 7%. I have repeatly told managers on duty and they say that they were no aware or one of them told me that certain items ring up at 7%… The tax is added at the end of your purchase and not on every items… So I don’t know if the managers in new jersey were aware, but I do think that the corporate offices should….
That’s not true. I’ve seen my manager check inventory before. 20 wine glasses in stock. Twenty on the shelf. But only managers can do it
I worked for dollar tree and they stopped putting me on the schedule without explanation. I’m going to take a wild guess and say it was because I am black and don’t speak Spanish. The store I worked at is located in El Paso, Texas and if you’re anything other than hispanic I’d suggest you not waste you’re time applying there.
I have worked for dollar tree for 3 years going on 4 now. Still employed there. Got tired of boxes falling down on me hitting me in the head. Even got trapped in between a bunch of big leathers of drinks. So I contacted Osha and now they changed all the things we have done in the past. I have always made quota but now they are making it impossible to do that so they can write me up to get rid of me. Any one thinking of working for them I highly recommend not to. I am a white male so race has any thing to do with it. This problem is nation wide a cording to osha.
I have bought over 75 cases of glassware from dollar tree. I am still unable to use dollar tree direct to order. I have called 20+ times trying to resolve this issue. I get transferred around, hung up on, asked to leave messages, have left messages, emailed and many empty promises to call back to resolve the issue.
How can we possibly get a Dollar Tree on the northside in Tulsa OK? We, as a community, are so tired of having to drive across town just to be able to save money. Can someone please consider this side of town?
I recently picked up an online order at my local store. I ordered the Valentine monkeys that come in three different colors(red, pink, white). I have to say I was very disappointed with the order. I only had 5 red monkeys and out of the 32, I would say atleast 20 are defected. The monkeys are smaller than the ones in the store, eyes sunken in, pulls in them and just overall look bad. I have tried contacting you for the past two days only to wait over 30 minutes and still no answer. I know I can swap them out in store but the problem is alot of local stores are out of stock. I would appreciate a response. After this experience I know never to order online.
You really need to do something with the management at the Dollar Tree store in Whitinsville MA! You manager, Kristin, does not know how to make a schedule and stick to it, and the other manager, or maybe she is asst. manager, Deb, is either always outside smoking cigarettes and on her phone and not working, or hiding in the office so as not to be bothered. She is also very rude and inconsiderate of the employees that are there making the store look presentable! I just sat on the phone for a half hour hoping to talk to someone and of course no one ever answered but you can guarantee I will be trying again! These two women in this store either need more training or need to be replaced! Neither of them is doing anything good for the store!
Sounds like our store in Quinlan, texas 5449.
I have worked there for 3 years. I asked to be put on days and was put on nights because the store manager said he was going to make me asst. Manager but when that time came he made someone else manager. This person makes the cashier’s do her job while she is outside smoking. She is rude, mean, doesn’t listen to store manager but she NEVER gets wrote up for anything. It’s like they are afraid of her. She has her mom write good wow moments for her all the time. I was made asst. For about 6 months or so. Never got my full raise them for demoted and money taken from me. When I was made asst. I was told I would work days and just get to come in and stock. But I was put on nights. There is another asst. That is full time and she is close friends with the store manager so if she needs off he faces it to her. She is always sitting around in the office talking not working. Then they comment nothing is done. I was sick and I have two pellets down and it was like I did nothing I did it one more time and again nothing but when someone else did it it was like we have do it like that. When customers come in and buy something and before I can get it ring up I realize it is not good and need to pull it. I have to go do it then or it will not get done and I’m just a cashier again. Prices changes never get marked in our store so we always have to pull it and destroy it. You pay the worng ppl to be managers and you shot on the ones who really care. Didn’t know it was suppose to be that way. Our store looking nice because of the cashier’s not the managers. Everyone sticks at night the store manager stays after her to stick slot of the store. It doesn’t matter if we complain because the DM is friends with the SM and our SM is friends with the full time AM and the other AM has lied to keep her job and lie to almost get me fired. This is not even the icing in the cake. About what is going on. It’s really sad when you for ppl who really love thier job but they get shited on. You should come to your storeand see what is going on. You shouldn’t take pay away from ppl who it was given. Not that this will go any where or anyone will call to talk about these matters. I’m sure you will call and talk to the DM,AM and so on and not the ppl who really know what’s going on. I’m not the only one who knows just the only one who is saying anything about it.
I Shop at my local Dollar Tree located in Ceres, Ca On Hatch road , I always recive good customer service from the girls who work their ,real friendly and they always help me carry out my bags, I find exactly what I am looking for every time ,. casandra and Delilah are such Sweethearts .
I had an unauthorized payment taken from my bank account on Dec. 23, 2016, after the same amount was taken out (authorized) on Nov. 29, 2016. I have sent numerous emails to customer service, to the people who took the payment, but, I can not get anyone to reply to me. You’re customer service sucks and apparently I’m out $76.32. Chanelle was who sent the receipt, don’t even have her last name.
Hi,
If you have an unauthorized transaction appear on your bank account you can call amy company’s customer service and let them know you have informed your bank you did not authorize the transaction. Next tell them that if the money is not refunded in full your bank is going to open a fraud investigation, and get a new bank card. Either way you get your $76 back. Hope this was helpful to you…..
Was just told to dispute charges with my bank. Good job Dollar Tree. Great customer service. Buyer beware. Dollar Tree double dips into you account and won’t make it right.
Still waiting for my refund. My bank is involved now. Very disappointed in Dollar Tree who won’t admit when THEY made the error. Once they realized it was their error, the phone went silent, and I was told to contact my bank. This happened in Dec. 2016, it’s now Feb. 2017, and they still have my money and I have not stepped into a Dollar Tree since. Nor will I. I bought nearly $400 worth of items from them to put inside bags to help victims of domestic violence. Next time, I will find another place to take my business.
i went to the dollor tree store on brandon to take some food wear back the food wear had bleed through my kitchen sink turn green when we walk in there to tell that store manager she was hatefull and rude saying we can,t take this damn shit back and said maybe it was the light that turn your water green and then said there is food all over it and greese and food stain on them there was nothing of the sorts i won,t be going back t o it they done lost me as a customor
Today I went to the Dollar tree store on 1720 Atlantic Avenue Brooklyn New York I had the worst experience of my life. I got insulted by another customer. The store manager did nothing to stop the lady from hitting the employees did none of them call 9/11 i had to call 911 by myself nobody ask me if i was okay nobody try to do anything . The sales associates name Monique said do me”maybe you should not not have run your mouth.” while i was waiting on the cops to come and the manager stood there next to Monique and laugh at me. I felt so embarrassed i felt disrespected. And i felt like the other customer could have killed me nothing would have been done because the employees there do not care about customers safety. What make me upset the most is that fact that Monique and the store manager was making fun of the whole situation. I will never shop at any dollar tree store ever again. because customers are not safe inside this store and the employees are very unprofessional . worst store experience ever!!
We went to Dollar Store in San Antonio, and I know everything is only a dollar, but we are not animals. DONT SELL MOLDY FOOD.
We had stopped for other things but my husband told me we were out of cinnamon.
They were out of ground cinnamon but had sticks, so I grab a bag. Long story short , when i got home I noticed a small hole in the bag.
When we opened the bag….OMG did it stink.
Several of the sticks were moldy…GROSS.
I think they should at least send me some ground cinnamon or sticks to replace it.
This is just wrong and very unprofessional
I went to one of your stores in Racine Wisconsin on Sunday morning to buy a newspaper the hours on Sunday are 8:00 am – 9:00 pm. There were at least 10 senior citizen waiting for the door to open. Find me the workers showed up 8:30am smoking and drinking coffee I hope. Tell everyone that today he is the store will open at 9:00am so he kept everybody waiting in the freezing cold. I decided to buy items at some other Dollar Store of your competitors this happened on Durand Avenue I’m not sure of that billing number. There were many number of customers that drove away. They got tired of waiting for him. When he finally arrived was very rude.
I was shopping in the Dollare Tree in Port Orange, Florida when an employee, actually I believe he was a manager, made a very rude remark. His name was Ian and in front of me and other customers said to another employee ” I thought when I was transferred to this store there would be a better class of customers”. I was appalled!! If he feels that way he can say it when the store is empty!! You really need to employee a “better class of employees”. He was dirty looking, like he hadn’t shaved in days. He had on a filthy tee shirt and jeans. When he saw that he needed to open another register, he dropped, not put down, dropped what he had in his hands to the floor and made remarks about having to open another register. I will never shop in that store again. He was so rude!! Also you need to train your employees in Customer Service. Like being polite and smiling!!
I agree. The managers and some if the employees at the new Dollar Tree in Moulton, Al are rude and hateful. The store manager shows favoritism to 3 or 4 employees giving them 18 to 20 hours a week while other employees barely get 10 hours every two weeks. Some don’t even get any hours! How’s that right? The employees that get the most hours stand around and do nothing! I’d rather pay a little more and shop somewhere else . I used to LOVE the dollar tree. Not anymore.
I just stopped in the Clarendon Plaza Dollar tree in New Bern NC. The manager was extremely rude and did not have anything identifiable the let you know she was even employeed with Dollar Tree. Rude, unproffesional and I must repeat, rude!
Hello, I am a mother of a baby boy that is 7 months and I have been going to dollar tree for years now and I would love to keep going but the store manager is rude to me and he offense me and my family in front of others now I am vary upset every time I see him he has said to me in front of others
-“you left your baby at home alone”
-was your husband drinking all night (my husband is a Christian man as while for me we have not done drugs or alcohol)
-poor baby
And every many things now this is getting out of hand you have to do something about this before I do I am a very great mother and wife is should have respect I have not done anything to this guy to make think of us like bad people and he should not be talking to me about my family he has no business there.
I am just trying to find out how can we get a Dollar tree store in our community. I am the mayor of Creswell NC. If some one could respond to this email I would greatly appreciate it. Than you
Mayor E Ray Blount
I have been buying items from the Dollar Tree at 5270-A Chamberlayne Rd since it opened last year and, on average I spend approximately $20 there per week, more during holidays. Last week I purchased a set of three headbands. The first one I attempted to put on snapped in half just as I opened it to put in my hair. I had my receipt, so I just expected to return it and get another set. I WAS SOOO WRONG in that assumption.
I showed the clerk the set, witht the broken one and my receipt. She stared at me coldly and said “you broke it”. I was dumbfounded! I said “No, it was defective…it shouldn’t have broken. It wasn’t treated roughly”. She said she’d have to call a manager. A very young man came up and also stared at me as I explained how the item snapped. Like the clerk, he said “You broke it”…but he said it LOUDLY, and in a very condescending way in front of a line of customers. Long and short, he wouldn’t let me EXCHANGE it for a new set. I’ve never, ever been treated so rudely in my life. Fortunately, there’s another Dollar Tree not much further from home, so I will go there. I hope the lack of my measly annual output to that store affects their bottom line in some small way. And I was left with an uncomfortable feeling that I was being discriminated against. I was the only white person in a long line, and both the clerk and the manager spoke loud enough for all to hear not only what they said, but how they said it.
I have been s hopping at the New Milford dollar tree since they open. i don’t know what is going on with the girls that manage the store in the morning. they don’t open on time i as well as other employees and customers have waited in the cold this has been going on for about 5 months and i have over heard them talking rudely to employees .the lines are long they don’t help all i see is the stokers working they talk trash about the night manager i think her name is sandy when i go shopping at night i see her busting her hump cleaning and working the register day time only one register is open they seam to do nothing but talk trash i have heard them and take credit for everyone else’s work and customers and employees hear that when working or shopping i just wanted you to know what is going in in you store than you
I shopped at the New Milford store today with my young son and there were no employees at the registers. I could see one employee who I later learned is the Assistant Manager talking with someone on their way out the door for 10 minutes knowing we were waiting. It was clear that they were friends having a personal conversation. I asked if she could please come help me at the register and she rolled her eyes at me, continued talking for another minute then came over yelling at me very loudly about “how I need to learn patience” I was appalled at how rude she was and told her that was very unprofessional. She picked up her name tag hanging on a lanyard around her neck and waved it in my face saying “yeah I’m the manager” get out of here. My son is very traumatized after that experience and we both couldn’t believe what just happened.
I will never ever shop there again and by the looks of all the complaints around the country of similar horrible customer service, upper management do not care!
Yes I am writing to tell you about the dollar store the Dollar Tree store that is located on fenkell in Detroit Michigan this Dollar Tree just opened up the light is blinking in the front of it these garbage cans are filled to the top of this building is trash all in his parking lot this don’t make any sense I know someone should come and check on this I’m not asking you to close the store down but I am asking because it’s great for the neighborhood but what I’m asking for someone to come out and clean this store up or get their employees to clean it up this is that it’s a disaster out here this doesn’t make no sense if the store was in a different neighborhood upper-class neighborhood then it will be clean in the front of the store and the store is very messy and nasty and we have to shop here and I don’t shouldn’t have to walk up to the door and picking up trash thank you and I hope you look into this I am a variable customer.
I was at your dollar tree store last night 1750 commerce street mankato mn i do have to say its a very well organized store very clean. But i am giving a employ a review every time i have been in there this same gal Ashley has alwayss been there shes always helping and asking people if they are finding everything ok. I havee never once seen her standing and talking or messing around very friendly this is the kind of employees we need in dollar tree stores along with any other store!!! i would ask for help with other employees but they would snicker or get upset or be unfriendly. You guys go to commerce mankato to dollar tree ask for ashley she is the best
Rude Rude Rude cashiers!!!
Never will we shop at this store again, or Dollar Tree for that matter!! Contact store in Palmyra Maine and tell them what pathetic idiots they are!! C’mon Dollar Tree… Where’s our apology???
Don’t order from the dollar tree online. The stores don’t help you when what you ordered is broken when you receive it. They have very poor customer service. This was my 1st time and last time ordering something from them.
sadly, the stores and it’s employees have no control or ability to do anything about it. It’s all up to the online order people to deal with. Believe me, we hate it when your orders come in broken, too.
I went to a dollar tree yesterday with my child and picked up random things for arts and crafts and for Christmas. I was followed around in the store and thought that was strange but then at the cashier she kept looking back at the two-way glass and saying a code number and then after paying for my items the exit door was locked.
They assumed I was going to steal something and treated me like a criminal. I am a single mother that neer committed a crime in my life, I’m an outstanding citizen, a war veteran, and I have money and don’t need to steal anything. I am very offended by this and I have contacted corporate yesterday leaving a message and heard nothing, I also called the store where this happened and nothing was addressed. I want to know why I was targeted and why they did it. I want to know which employee did this and what makes them think its ok to lock people in stores.
That is a typo neer should say never. This is Sarah correcting the post.
No matter where you live in the US you were unlawfully detained. No store has the authority to keep you from leaving the premises, they can inspect packages if they’ve posted it but detaining a person constitutes an arrest. You should perhaps speak to an attorney.
To lock anyone in the store due false pretense is illegal. It is something where the police should have been called for unlawful detainment, bordering kidnapping. You should have sued them for unlawful detainment and sued in Civil court for slander a false imprisonment. Atleast in my state. After reading somebody the experiences and some trauma and public embarrassment shows that corporate favors their unprofessional management and how corporate is not involved or cares about the treatment of customers and employees. I worked there little over three years band when thevthird store manager was transferred to my store I disclosed my medical issues/ disabilities. As soon as it was known I became a target or emotional and mental abuse. Notes and requests to decrease hours were ignored, I was physically pushed my health began seriously declining, which I was reprimanded in public. I was denied bereavement or the day off to my husband’s funeral too I had no rights being part time
Next week another part timer was granted a week off for an aunt dying. The other managers that tried defending my work were reprimanded and called liars. I was physically pushed to the point where physically I became extremely weak, started becoming alot sicker. Even had microfracturing of my joints. I was always scheduled with people unable to handle the register leaving me and manager to stock, do register customer assistance and clean.
I had been with the company three years s and had more online customer compliments than an employee of 5 years. I had employees that only came in when I was there because they liked me, trusted me, and knew I would help. It got to a boiling point I began to feel so beat down I had a complete mental breakdown. Also my doctors will not allow me to work because I physically pushed to hard
Once I absolutely loved my job very much. Gave me a reason to get out of bed. Came in early or stayed late. The two managers prior to this last had no issues at all. The new one had a problem every chance he could. Complaining behind my back for using restroom. I have also severe anxiety and PTSD. I dressed to work one day after today before store manager miscounted safe, randomly counted the sage wrong. He miscounted then safe but told me I would be fired attested. Seeing me upset he let me work remainder of my shift in severe pain from my joints,crying and terrified that I was getting arrested. Incidents were witnesses the miss treatment. I could not go to the DM and was never given any one else to tell. Since that in July I have not even been able to go near that store. I lived for my job, loved my job. Even when told I had to stop working or my health would not handle much longer I still went. I went in sick. I came early if able, stayed late if able. I risked driving when I started having issues with narcolepsy and brain tumors band my vision. I still looked forward to working. It was all I had left. Until I finally experienced discrimination and being targeted and there was nothing I could do but give up. The uncaring,distant lack of support for employees from corporate reared its ugly head. Dollar Tree basically took the best I had of whatever time left of my life. They have proven to be uncaring,cold and callous. They are horrible company that the public should be aware of so they are fully informed of how they could be treated. It’s also running rampant with favoritism. It should be posted in local newspapers that they see their employees, the reason they make money are seen as useless and expendable. The public needs to be warned, no one deserves the treatment that they put people thru. I’m completely let down because I believed it was a good place to work and let down heavyset I truly loved and was committed and gave my all there just to be basically spit on
Monday Dec 12. Dollar Tree on Central Florida Parkway in Orlando, FL. I was making a purchase when a woman came into the store and asked if they had any more hooks for ornaments for the tree. Cashier replied I think we sold our last box yesterday. I said no I just saw a package on the rack right over there next to the utensils. Don’t know if it was a manager that stepped in but she looked on the rack and replied no there is not a box left. I completed my purchase, walked over to the rack and pulled off the last package of hooks for ornaments and placed them in front of the cashier and I said please go find the woman that’s looking for these. And I left. What kind of morons run the stores? Are they not able to find out if they have anything left in the store by looking on the computer? I spelled it out for them and they refused to go the extra step. Are you kidding me?
I worked for Dollar Tree in a different state. No we can’t pull up on the computer of what is left. It’s hard to know what is in the store at that time. I hardly was able to leave my register. We were so busy. I am sure the store you went into was too. Also we didn’t know a lot of times what was there until we slowed down and were able to clean up. Most of this was near closing time.
I need someone to contact me please!! Need to file a complaint about Store#3699 about the ASM or MOD. Horrible experience today in that store!!! Very unhappy and angry…
I agree!!
Today I received horrible customer service from Store #4267 in Harrisburg, PA. I called to inquire about something, and the manager I talked to on the phone was a woman with an accent- didn’t catch her name- who kept raising her voice and interrupting me. She said she would call me back “when she had time.” What kind of customer service is that? Clearly evident my situation is not of priority of her. Dollar Tree might want to invest in more training material in customer service (which would also profit your business more), since there’s clearly hundreds of complaints here and little to no compliments. Once my refund situation is resolved, I will not be shopping in your store due to rude management.
I give baskets of goodies to all my friends year round but especially at Christmas. I went to 6 different dollar stores and was told they are no longer selling them. Then i called a couple and was told that corporate decides if the stores get the wicker baskets! I took my business somewhere else! i even bought my wrapping items in a different store. So you lost more business. I know other people would like them to sell them from the conversations I had with people in the stores that i went to! I have never wrote to you before and I won’t shop in your stores till i get a response back from you. Sincerely, Liz Hogan
I give baskets of goodies to all my friends year round but especially at Christmas. I went to 6 different dollar stores and was told they are no longer selling them. Then i called a couple and was told that corporate decides if the stores get the wicker baskets! I took my business somewhere else! i even bought my wrapping items in a different store. So you lost more business. I know other people would like them to sell them from the conversations I had with people in the stores that i went to!
I have been shopping at Dollar Tree since it opened,but the one by Jones Rd, the new manager Dionka Johnson is very rude,and very unprofessional. All she does when I go in the store is talk on her cell phone, store looks a hot mess,cant find what I need and when u ask her a question she acts like she doesnt want to be there..Please make sure that your employees respect the fact that when we come to shop not to leave merchandise in the box when the shelves r empty. I needed balloons Sunday,a nice dark lady tried to assist another lady she rudely said she doesnt have time to change the tank and its not her job to change the tank..very unprofessional..If she is still employed I am going to shop at another establishment and have the store shut down..Very nasty, rude assistant manager, Please make sure that they r professionally train if not hire someone who loves people and dont mind working for dollar tree. Store 428 Jones Rd
my name is barbara meyer i work at the dollar tree in latonia ky i am having trouble with direct deposit can you please help
I would like to suggest a Dollar Tree being opened in Nixa, Missouri. There is not one and I have a long lunch hour every day. Many of us have stated how nice it would be to have one close. The closed is several miles away and I think you are missing out on a great opportunity. There is nothing of this type in our rapidly growing town. We have Dollar General and Wal-mart as our options. Please give this serious consideration.
Our Dollar Tree in Liberty Missouri is a disaster and has been for most of this year.
This location should be CLOSED.
IT APPEARS THAT THERE IS NO SUPERVISION FOR THIS LOCATION.
There has been no response to a previous comment.
I can believe that. I as well emailed, called and sent letters with no response. I just completly stop shopping there. The stores are nasty and they hire un experience employees with no communication nor retail experience.
My daughter is a college student in Houston Texas. before she was hired she told the hiring manager she could not work Tuesday or Thursdays. The first week was good then he started scheduling her for on Tuesday and Thursdays. She called in letting him know and he would not return her call or reply to a text she sent after not getting a call back. She and other part-time college students are only given 8 to 16 hours a week and for only $7.00 an hour this is sad. Why even have them on them on the payroll. My daughter has asked for more hours but he refuses to give them. An ex-employee that was an assistant said the manager doesn’t care and hates his job and makes everyone he works with hate it as well. Just because its a dollar store it doesn’t have to be portrayed as a slum store its still retail and the products are worthy of more that a dollar. As for the employees they are our future and the teens should be treated in a professional manner to know how to become a professional individual. This harden me to know and see this manager treat his employees this way. I have seen first hand how he treats customers as well. Corporate should come down and act like a customer to see how the stores are being handled
I must tell you my local Dollar Tree here in Greenfield, WI 53221 just hire indivduals without doing background checks and they just hired an individual that was in the newspaper for a class C felony, amongst others, for violent crimes that were very recent, without even doing a check. I will not be shopping there with my children anymore. I cannot believe they don’t care with all the families and small kids that are in the stores. It is complete disregard for their customers.
Is it possible since dollar tree sale turkey bacon can you all sale turkey sausage
Thanks
DOLLAR TREE IN PARKERSBURG, WV ARE THIEVES!!! THEY RANG UP SOMETHING ON MY RECEIPT TWICE. I CALLED THEM TOLD THEM I’D LIKE MY $1 BACK, THEY ARE REFUSING AND TELLING ME I NEED TO TAKE MERCHANDISE CREDIT INSTEAD. NO I DON’T WANT MERCHANDISE CREDIT I ONLY BOUGHT 1 ITEM BUT INSTEAD WAS CHARGED FOR 2. I WANT MY MONEY BACK OR I AM CALLING THE BETTER BUSINESS BUREAU AND PUTTING AN UNAUTHORIZED CHARGE ON MY CREDIT CARD FOR YOUR STORE BECAUSE I DID NOT AUTHORIZE YOU TO OVERCHARGE ME!!! THE MANAGER BRANDON HUNG UP ON ME. I WANT MY $1 BACK OR I’LL HAVE THE BANK GET IT BACK !
so if you only bought ONE item, and you PAID for two, you didn’t question it there at the time you were paying?
Its policy. Dollar tree never refunds money. Only an exchange or if youre overcharged we allow you to get one item of the save value. (Food if ot was a food item or tax item if it was not food) Its even on the receipt. But if you only purchased one item and you know its a dollar tree store why didn’t you ask right there??