Google+ Straight Talk Headquarters | Corporate Office, Company Info : Headquarters Info
VN:F [1.9.22_1171]
Rating: 1.7/5 (58 votes cast)

Straight Talk Headquarters Information

Contacting Straight Talk Headquarters

Straight Talk is a wireless provider that offers no-contract cellular phone and mobile Internet services to Walmart customers. There is an official website for Straight Talk that sells phones, SIM cards and plans directly to the customer. Straight Talk headquarters is located at the TracFone headquarters as Straight Talk is a TracFone company.

Straight Talk Headquarters Info

Though there is no mention of Straight Talk on the TracFone website, the Straight Talk headquarters address is listed as TracFone. The company headquarters for both companies is located in Florida.

  • Address: Customers can address communication directed to the Straight Talk headquarters to:

Straight Talk Headquarters c/o TracFone 9700 N.W. 112th Ave. Miami, FL 33178

  • Phone Number: We were surprised to find a direct phone number for Straight Talk headquarters on the TracFone website [+]. Customers can call the company headquarters at 1-800-876-5753. Callers interested in working with the media team can call 1-305-715-6500.
  • Fax Number: If you need to fax documents or information to Straight Talk headquarters, send the fax to 1-305-640-2070. TracFone uses the same fax number, so denote Straight Talk on the fax coversheet.
  • Email: While there is no email address for Straight Talk headquarters there is an email address for TracFone headquarters [+].
  • Website: We did not find a corporate website for either TracFone or Straight Talk headquarters, but we did find contact information listed on both websites [+]. The contact information, on the TracFone website at least, includes corporate information.

Straight Talk Headquarters Executive Team

The executive team at Straight Talk headquarters is the same as the executive team at TracFone. The top three executives are:

  • F.J. Pollak – President and Chief Executive Officer
  • Kevin Gulbranson – Product Management Senior Vice President
  • Steve Ritter – Sales and Marketing Executive Vice President

Straight Talk Headquarters Brands

Straight Talk does not offer any brands because it is not the parent company. TracFone, the parent company responsible for Straight Talk, does partner with various mobile phone providers to offer customers up-to-date mobile phone equipment. As of 2013, Straight Talk offers phones from LG, iPhone, ZTE, Samsung, Huawei and Blackberry.

TracFone is responsible for Net10 Wireless, SafeLink Wireless, Telcel America and Simple Mobile. All mobile phone services operating under the America Movil umbrella offer different logos, different phones and different plan rates.

VN:F [1.9.22_1171]
Rating: 1.7/5 (58 votes cast)
Straight Talk Headquarters Information, 1.7 out of 5 based on 58 ratings

146 Comment(s) on Straight Talk Headquarters Information

  1. cindy husfelt says:

    My daughter purchased a straight talk phone for me for Christmas and it is now march 13 and still not able to use a phone this is just crazy I called she called took a month to receive a box to send it in they ship me a phone back my daughter bought a new phone and she received a refurbished phone then they sent me another refurbished phone. I’m not a happy I cant believe that when I need to talk to someone you cant understand them they sat the same thing over and over again and I still don’t have a phone that works they wouldn’t give me Head quarters number so this is how you treat your customers. I so mad because this was a gift to me my daughter upset and your company doesn’t even care so now im going have to call better business or maybe the news so people don’t go through this

    • Nancy Arteglier says:

      Oh My GOD, I am going through the same thing with them now. I gave the phone to my son for christmas, he activated it and a week later the phone died. nothing but a black screen, tHIS COMPANY IS NOTHING MORE THAN A BS company. I am so angry, I filed a complaint with the better business yesterday. I also spoke to someone named Michael who said he was with corporate in the USA. He gave me an 800 number and his extension to call back today to get a tracking number and guess what.. The phone number is not in service. I cannot stand that when you have a problem your call gets routed to the phillipeenes, and they do not listen just interrupt you stating the same thing over and over. File your complaint with BBB. I did it on line and now I am going to file another one because they gave me false phone numbers.

  2. R Beane says:

    this is not a number to the corporate office. this is the number for customer service that keeps giving you the run around. If you are going to post helpful information. Please in the future make sure it is helpful.

    • Melissa Chapman says:

      I actually had your service 3 yrs ago and loved it. Today I called needing assistance with my service end date. I’m on a monthly check and otherwise would have to go a few days each month without a phone. Your staff was rude and stated they could not help me or face losing their job. You lost a customer today and I will share your lack of customer service on social media and to all my friends. All I needed was you to change my service end date 1 time to accommodate my monthly check so that I could pay you on time every month without interruption of my phone service.
      Straight Talk and Tracfone you suck!
      Thanks for wasting my time and not helping me!

    • Action Daniel Jackson says:

      We have been getting the same crappy, unethical,and uprofessional service from Strait talk. The company in MY OPINION, are thieves in the execution of there so called buisness. Unfortunately our goverment operates the same, only its called taxation without representation, some Americans might remember that from history class.Funny how historynreats it self . We still havel plenty of Lawyers attempting the current allusion of representing our infallible and broken bought and paid for Justice system or the lack there of. If you would like to participate in some sort of Justice being delivered for this theft by desption companies including:Straitalk, and, net 10.

  3. jeffrey feldman says:

    It is imperative that I am contacted by a member of the corporate office.
    I have wasted more than 6 hours trying to get my problem resolved.
    my health has been impaired severely.

  4. Tristan perree' says:

    I would like the President of track phone to reply. I am not to happy with the way your tech center helps people I called about a phone I had for just over a year and got nothing but problems from them the problem was my phone not staying on after i unplugged it from the charger I was told we have to trouble shoot it and reboot it I understand prosedurs have to be followed but when its something other than soft wear you should not have to go through that I was told later my phone was done I needed to get a new one I bought the 2 year service plain when I bought the phone I was told your records did not show that I had one. I let it slide so I bought a new phone last month and in 3 weeks of having it the ringer speaker blew and I called your tech support again and told them what’s going on they rebooted my phone again like that was going to fix a messed up speaker. So they told me I need to send my phone in to get a replacement phone so I went through all the info for the FedEx shipping from to be sent to me I never got it. I just called back today July 21 2014 and went through 36 min of dealing with my address is wrong that I am telling her it wrong. I have hit the point of as much as I can take I want something done to make this right I am happy with straight talk me and my wife save money from it and we would rather not switch services I hope my replacement phone does not do what this one is doing so please make things right.

  5. sondra lee says:

    Your straight talk workers won’t fix my problem they keep making me do the same things over and over again even after they are informed that the results are unsuccessful

  6. v says:

    I never experienced such horrific customer service. The representatives lack knowledge of the equipment, their listening skills, comprehension, and communications skills need an upgrade to USA citizen’s. But, instead the president and other higher archery persons wanna save money and not concerned about quality care service clearly. As soon as a locate a more ideal carrier myself and husband will no longer seek their services.

  7. Frustrated Customer on her away to a new carrier. says:

    Straight talk switched my cell number without my permission. I went on for three days without my orginial number; unaware of it ifor two days. The issue had taken nearly 2 days to be rectified. When corrected some idiot rep deactivated my husband’s phone; a issue he isn’t aware of as of now because he working building lovely homes.

  8. MRS2639 says:

    Where are the U.S. English speaking reps. Everyone there struggles to understand what you are saying and you in turn struggle to understand them. I have not encountered one rep who knows what the hell their doing. one tine my husband sought out to have his minutes uploaded and placed the minutes onto my phone.

    • MRS2639 says:

      The rep placed the minutes on the wrong phone. That happened to me and my girlfriend as well. I’m prepaering to switch to T-Mobile; they plan is like S-Talk

  9. james hayes says:

    thieves!

  10. Paul Bishop says:

    very disappointed with the way service is set up as far as getting information that your company could not send me verification of closing my direct withdraw
    from my bank account and being billed for days I have not even used. For instance , the date I actually singed up. lets say it was the 4th of July you should be billing me till august 4th instead your billing me for august first so what happened. I loose three days of service is that right , I don”t think so. I am switching services because your lack of my own personal information and verification that you have closed my direct withdrawal account. Your company is the first and last company that I will ever deal with; that could not send me anything stating that my direct withdrawal was closed and being billed for days I should have not been billed for. At least Metro PCS bills you from the day you start from month to month. To bad for your foolishness

  11. Paul Bishop says:

    I have three kids that have phones that I was going to sign them up with you , but now I”m going with Metro Pcs because of the lack of your information about my account and billing me for time that I did not use and proof of closing my direct withdrawal account.

  12. Bill & Peatsie Newt says:

    Your company should offer discounts to the military. Our family has 4 lines with Straight Talk wireless, for 3 years. One of those lines was virtually inactive on usage due to son at Marine Boot Camp. We had no choice but to continue paying $45 per month to maintain his celll phone number! Due to that loss of funds we are currently seeking service on all 4 lines elsewhere. You want more business & more profit, treat people and their hard earned money with more respect. Give a little bonus now & then. Discount for multiple lines. Discount for military & students and just watch your profits rise! Thank-you for whatever attention you can muster.

  13. Linda Smith says:

    After fighting to get a problem resolved for over two weeks I was told I would not have to pay until Oct. A payment has been taken from my account. Customer service would not give me the number to Corporate. Again your company has taken me.

  14. Vincent and Nailah Washington says:

    If I could give this pos company – stars I would. They have taken just over $100 dollars from us. After paying my (Nailah) phone bill, my phone was deactivated and then given to another straight talk customer. When I asked for a refund I was told there were no refunds. So I lost money and my phone number which I had for 4.5 years. My husband had had his# almost as long and now we don’t have a number period. POS ESL company and customer service. I hate straight talk. They need to be audited and disbanded. I HATE STRAIGHT TALK!

  15. Anessa Swisher says:

    I bought a bring you own phone, and I have called straight talk to activate it and my straight talk sims card is activated…. However I have bought TWO $45 minute cards and every time I call to put it on the phone they ask for a serial number so I give them the one that is on my sims card, but they always put the minute card on the phone I call them off of and not the one I bought, they are also all foreign and I cant understand a word they are saying. (no offence intended) but I need to speak with someone that knows good English so I can figure out what is going on.

  16. bigjimordonnadee@aol.com says:

    I can`t get on google, and buy
    games, they tell me wrong,
    Passwod. Or email address
    How can I fix this?

  17. Owen Hennings says:

    I want a phone call from straight talk upper management I had spent more than 15 hrs of being on the phone trying to have our issue fixed your customer service suxs nothing like getting asked the same questions for an hour I am close to walmart upper management and after I get done they will not sell net 10 track phone or straight talk you have one day to get back to me otherwise I will fly to your office and bring media with so everyone can see how you work and how you lie to consumers

    • Bryan Batton says:

      I agree. I’ll pay for the media’s flights and food for them to blast this “business” for the world to see. You know just as good as I do they can do better than this. They have the whole world at their fingertips and fixing to fumble it. Better hire someone that knows how to make things right. I purchased a brand new phone from Walmart that is a straight talk phone but now I know that it’s a refurbished phone and is not usable. They won’t fix the problem. Just says mail them my phone. Ya OK go six days or more without a phone for my business. What a joke!

  18. Pam Minnich says:

    I have been with your company Straight talk for over 4 years each year your service has gotten really bad in my area so I have changed services to a company that has towers in my area … In that process your company shut my phone off so that the port wouldn’t finish now I am told that I have to turn on my service with straight talk to be able to transfer my number thats $45 for 24 hours that is just so inconceivable to me then the manager of customer service tells me that there is no one in management to talk to he is the highest place I can go for help I really think that I made right decision to change the service has always been hard to deal with…. I do need help with this process

  19. Winnie Moore says:

    I brought a new straight talk phone in July 3, 2014.1 month later buying my phone, I had problems after problems with my phone. I tried to solve this problemlil several times by calling straighttalk for help. I’m still having problems with this phone. This made me very unhappy with my Straight Talk service. I only being a customer of straight talk for 4 years, and this is the 1st year I had problems. Can you please help me with this? Thank you!

  20. no name says:

    your service with customers are horrible

  21. Vicki Gwaltney says:

    Please have Mr. Kevin Gulbranson, or Mr. Steve Ridder give me a call about customer service mad me being on the phone with your company as of now for 12 hours and dealing with my situation for 2 weeks. I have been your customer for approximately 4 years. My daughter has her company with you as well. I am so angry if I do not hear from you ASAP
    I plan on going to the media with my situation, it has been and still is a night mare as of this minute I am still on the phone with your customer care dept, if that is what these folks should be called because they have not provided me with any real customer care.
    Thank You Kindly
    Vicki L Gwaltney

  22. Kurt says:

    I want this addressed, and I want contacted by corporate management. Ticket #1098717908

  23. Donna Grant says:

    If I could give them a zero, I would. We bought phone in a Walmart store and got the $45/mo straight talk plan. We also bought the 2-year warranty. Phone quit working after 4 mos. We tried to return to store; they said we couldn’t do it. Gave us the number to straight talk to call. We did – no Americans; hard to understand. Told us to send phone back with label they sent via email. We did on 10/2 – they rec’d phone on 10/6. Now they say they can’t find it and we can’t get phone. I have the proof of delivery.

  24. Donna Grant says:

    If I could give them a zero, I would. We bought phone in a Walmart store and got the $45/mo straight talk plan. We also bought the 2-year warranty. Phone quit working after 4 mos. We tried to return to store; they said we couldn’t do it. Gave us the number to straight talk to call. We did – no Americans; hard to understand. Told us to send phone back with label they sent via email. We did on 10/2 – they rec’d phone on 10/6. Now they say they can’t find it and we can’t get phone. I have the proof of delivery. No americans, no english, do not do business with them – they are slimy. And I’m out $100

  25. Russell Jackson says:

    I have had nothing but problems out of customer service and the support isn’t worth it

  26. james carey says:

    terrible. bad. stressful. we r getting away from straight talk. they lie and steal

  27. Tommy Kai Shriner says:

    In regards to store location ( N/A ) I Have spoke To a gentleman by the name Jon # ( N/A ) In regards of an extension or grace period of 4-7 Days JHON Was exceptionally nice but for the customer call volume being so high he was unable to direct me to a manager Understanding the circumstances I Would wish for a call back, Thank You

  28. Janet Carriger says:

    I called the number you have listed as their headquarters number and got their normal customer service. FYI

  29. this company is the worst says:

    They make promises to you i guess to just get you off the phone when you call in they refuse to admit they were wrong customer service will not let you speak to supervisors an say that there isn’t a phone number for corporate when there is i was spoken to rudely by jane at corporate. an she hung up on me i don’t recommend this company to anyone if you have a problem your outta luck

  30. Melissa says:

    My daughter put minutes on her phone and the minutes went on the wrong phone. Now when I call customer service they will not fix it. I think they are taking peoples hard earned money.

  31. Bradford Lambert says:

    I just got my phone reactivated and it has the slowest speed ever. Even when I try to text I click on the text icon and it takes up to a minute or so to open to the text page.. can you please speed my phone back up to at least the data speed and 3 gigs promised in the small print.. I don’t feel I’m ask in foe too much just what I am paying for.. thank you and have a good day

    Brad Lambert

  32. mjburket@comcast.net says:

    Please respond

  33. Darlene Prince, 770-684-3344 says:

    I have been trying to change from AT&T to Straight talk for two weeks.
    I have been without a phone for two weeks.
    And all I get is Lies from your customer service. They have
    Been going to send me a SIM card three different times
    Because they don’t know why my phone don’t work.
    I will be reporting this to the BBB.

    • angel eyes says:

      i have been having the same problem, i am to receive the third SIM card this week. i bouth straight Talk on December 27, 2014.

  34. Darlene Prince, 770-684-3344 says:

    I have been trying to change from AT&T to straight talk for two weeks.
    I have been without a phone and been lied to on several occasions by
    Your customer service. They can’t figure out why my phone don’t work
    So they have told me on three different occasions that they are sending
    Me another SIM card which I have yet to see.
    Will be reporting this company to BBB and consider legal action for the
    Deceptive actions and possible loss of my phone service.

  35. Renae Richardson says:

    I had the worst last two days due to your customer service representatives hanging up yelling in my ear keepint me on hold interupting me, I lost more money then i ever in a year over a cell phone and i still have no working phone. I will be contacting my lawyer tomorrow for invasion of privacy policy and you may record your calls but I do also and not once did anyone verify any account information or ask who they were talking to i had mutiple calls and at walmart with their managers listening and taking down referenc. Numbers.

  36. Monica Rogers 864-385-9660 says:

    I have purchased a year card I have till May 2015 when it expires I want either my money back on a six month card sent to me 2 lakanwood lane. Piedmont, sc 29673. . Or for you to credit my sisters account her. I refuse to lose six months that I have paid to your company already with straight talk I have given you A lot of customers/business while working at Wal-Mart referring customers to you. Now if this doesn’t get resolved I will as I do work in the office section at Wal-Mart not refer anyone to you anymore and go as high as I can go I will not stop till you take care of this matter in the correct way. Thank you Monica Rogers

  37. David Turpin says:

    My brother recommended straightalk. I called three Walmart stores and asked a number of questions about the service and the phones. The questions concerning the Bring Your Own Phone program seems to get a variety of conflicting answers. Also, if your company actually has someone employed to maintain the STRAIGHT TALK website and to keep the information updated, they should be fired and replaced with someone willing to properly do the job. All the information on this site is no longer correct. Also, it is my opinion, if there is such a thing as a fact and reference sheet supplied to customer service people at Walmart, it may need updated and should contain answers to any questions that anyone may ask about the BRING YOUR OWN PHONE pPROGRAM.

  38. Susan says:

    I am VERY unhappy with the customer service!! The man I spoke to was rude and would not transfer me to someone else or a manager. He said I had to call back. I called back and waited another 15 minutes. The lady was nicer than the man, but still did not understand and put me on hold to find a manager. After being on hold 10 minutes or more the line was disconnected. I am VERY UPSET with the treatment I received and will be complaining to everyone I see and complain online if this is not corrected today!
    Susan Caldwell

  39. Alyssa Guardino says:

    I am not happy. I need my phone for my business and I’ve had to call you people more than 10 times and my phone still isn’t activated. At 9:36 pm on 12/1/14 I called there and I was hung up on someone who would not give me their name. I’ve been a straight talk user for years now. Me and my family and friends will quit using this company. I am not happy at all. You people are ridiculous. I will bring you down. I promisw.

  40. rowdi lynch says:

    This is the most ridiculous phone company. I tried for thirty minutes today trying to talk to someone that could actually help me and stop taking in circles like it’s going to make me change my mind about my data not working. She then after pretending to be a super visor, ruby, victoria, and a few other made up names. .same voice mind you. Its all audio recorded please listen to all my calls made. Also I would appreciate Steven Ritter to contact me at the number just listed. Any time today is good with me I’m available all of your business hours.

  41. Jessie Leonard says:

    Straight Talk is a scam. I did the B.Y.O.P. program in August just now gettin a compatible phoneDec. Phone only Dec should have 2 months 2 weeks later i owe a bill.

  42. Christy Whitfield says:

    This is the most poor customer and Mis informed representive team I have ever encountered I was told I could bring my phone that all I needed was an activation kit so I jumped through hoops to get this and then I called to activate to be told it could not do so bc my phone was with verizon not sure why the first rep I spoke with could not tell me this instead if telling me to purchase these items so then I tell them I want my money back and the lady rep then wants to argue with me for an hour I ask her several time to transfer the call she insisted on continuing on with arguing with me and refused to transfer the call to anyone I work in customer service with a corporation and when someone insists on their money back that is what they get but no not this place this is terrible customer service not sure I want to have any dealings with straight talk now at all!

  43. matthew says:

    Straight Talk wireless is full of some of the rudest unhelpful people I have ever met in my life none of you speak English none of you want to listen to what I have to say you’ll charge me twice to pay one bill you will not give my money back you will not compensate me you have hung up on me twice I asked for the name of the supervisor and the other person that I was talking to and y’all just hung up on me I asked for information for the corporate office and y’all hung up on me this is very unprofessional I am very upset and will be switching to a real cell phone company

  44. matthew says:

    I would very much appreciate if somebody from the corporate office would call me and explain to me why all of your employees or so unhelpful unprofessional rude and American apparently seeing as that nobody speaks English.

    • Gayle says:

      Good Luck ! They are terrible to deal with. Glad I don’t have them. I purchased time as a gift for my granddaughter using my credit card and was that ever a mistake! Customer Service is in the Phillipines not here.

  45. Straight talk Sucks says:

    Had a problem with straight talk and asked for a supervisor and customer service kept hanging up on me, no supervisor. What is their problem I have been a loyal customer for years! Bye Straight talk (tracfone Inc.) My Mom and I are going some where that wants our money enough to care.

  46. Walter Lee says:

    your data plan suxs not happy with it at all been with you.for over 5 years under differnt number and now.we have all these cut data down about to switch to a place with beter plan

  47. Mrs. McCoy says:

    Im sorry but,straight talk is the most unprofessional phone service when it comes to customer service. Their customer service reps are ridiculous. I spent almost 4 hours on The phone with them trying to get them to release my number to boost and they will not do it. I was on 3way with straight talk and boost at the same time and the boost rep had to jump in 3 different times to tell the straight talk rep that they were being very rude and talking to the customer very rudely. They were asking me questions like ‘well whos phone are you on now if you dont have a phone’ and ‘well im sure you husband has had days off in the past that u could have called if your phone was messed up’ and ‘ how can you afford a phone if you cant pay $45 to release your number’ and ‘ how did you buy an expensive straight talk phone in january if you dont have money’ . I thought i was gonna fall out with their audacity. Then these people went and changed my email address,my password ,my 5 digit pin,and my security answers so i have no way to access my account now. Then i called back to ask them why they would do that and that is illegal and i told them i have proof it was changed and then I was told ‘you cant prove we did it, we will just say you called in and changed it’. I was shocked. These people are appalling. The first lady i talked to while boost was on the phone with us, when the boost rep told her she was being rude and disrespectful and that she was not providing customer service she responded quote: ‘Our customer service depends on how the customer acts, if the customer is rude then we will not help them’ I am very upset and have filed a complaint with the FCC. If this is not addressed soon i will be taking further actions. Changing my information is fraud without a doubt and leagally not acceptable. Please address this asap.

  48. David Turpin says:

    Concerning Straight Talk “Bring Your Own Phone Plan” is a mess when it comes to conflicting and misinformation from the folks at Walmart, and also even the customer service people for Steaight Talk Give conflicting answers to important questions, Considering this fact. I can tell you that I had a really hard time sorting all this out. I am not 100% sure the last information I received from from ST is correct. In spite of all this frustration and misinformation, I still registered 3 cell phones with Straight Talk. All this tells me that there are people in the management of this company who are doing a slipshod job for the company. You can check this out or dismiss this letter. It’s up to the reader of this letter what is done with this information. David Turpin…

  49. connie says:

    What a sorry company minutes placed on the wrong phone no ideas whos phone but not my intellectually disabled brothers that my mom paid 45 dollars for and will not listen or put the money on right phone

  50. Ana Navarro says:

    I was a loyal straight talk customer, I was having problem with my galaxy 2 mobile that I had to change my phone company to tmobile and straight talk refused to refund me the two months I paid in advance on my phone. saying the time is with the phone. That is highway robbery and I am not happy at all.. I would never recommend any of my family members to join.

  51. Tom Jamison, Va says:

    New IPHONE 5S received 12/5 from Straight Talk. Still trying to get operational, Support keeps saying I need new SIM card and I’ll have replacement in 24-48 hours. Two weeks now and still waiting for needed SIM.
    Older working Straight Talk phone has been deactivated so now I have nothing. Last call said I’ll have sim card by 12/20.

  52. Mike says:

    you have one of the worst customer service ever in the world

  53. Mary says:

    Terrible customer service. Website offering discount with $45 plan when you signed up for auto refill. I signed up and didn’t get discount. Called Customer service and was told promo ended two weeks ago and website wasn’t updated and I cancelled auto refill. Called back again to speak to a supervisor who claimed promo didn’t end but I couldn’t get discount because I cancelled auto refill. I would have to wait until next billing period! I only cancelled it because a straight talk employee gave me the wrong info! For $2.50 they are willing to lose long term customers. Very frustrating dealing with this customer no service. Cancelling my service with them!

  54. william wallace says:

    I hate the fact u have other people from different country’s serving us we can’t understand them I have called 5 times today and every one of ur supervisees has hung up on me and all o wanted was my number transfer

  55. Desmond Raines says:

    This is one of the worst phone companies to have. You better off in a contract. There customer service is straight pitiful. YOU WASTE YOUR MONEY AND TIME WITH THIS SERVICE. Words from a 10 year old use CS not costumer service but common sense.

  56. virginia says:

    I’m disgusted…I purchased a mobile hotspot for a Christmas gift & called the worlds most rudest outsourced customer service. The product didn’t work the customer service person told me to go buy a $50 aircard and that didn’t work. Now I’ve been told I can’t get my money back for the aircard…why….it was their product that did not work.

    I have an upset child with a christmas gift that didn’t work…I’m out of money & have been lied to by a manager who told me that he would refund me a check through the mail once I take the product back. Lo and behold I called them once I took the product back only to go through the same thing again the customer service rep being rude and telling me no I’m not getting a refund. Where’s this company’s loyalty to the consumers who trusted them and purchase their products. I will contact the Better Business Bureau, local news television station & contact me a consumer protection attorney I will be refunded for my money

  57. Don says:

    I’m leaving them and going to Verizon because of bad service

  58. Mary Mauldin says:

    Today is Dec. 29, 2014 and i’m still waiting on my new cell phone my son purchased for me and i recieved on the 9th to be re activated. purchased a 45.00 service card on the 10th activated the phone, set up my accounts, texted, and made phone calls to drs. offices, family and friends and not even a week my phone was de activated on the 15th. I called and was told didn’t purchase a card or use credit or debit card. I asked them how was this possible? i would’nt have been able to do anything with the phone at all. I was hung up on 4times’ routed every where, misunderstood, was told nothing they could do, kept saying uh huh, repeating same thing over and over sounding like trying to read from a script and nothing resolved about my 45.00. Even sent a fax with info they wanted which i was told never recieved. REALLY???????? Who is using my $45.00?????? Now you want me to send another fax???????? No thank-you!!!!!! Sent email to the companies better business bureau and i’m to wait 30 days for company to respond. What a big inconailvience was caused. Neglect on behalf of this company. I worked in retail for 15yrs. NEVER was i rude, sounded like asleep, or the customer was bothering me. These reprentatives need to take classes or be searching elsewhere for a job. Still till time today they are saying i lost the service card. How hard is it to listen?????? Not satisfied at all and seeking damages for my headaches, time wasted when thadt time could have been devoted to my 93yr. old mother i’m taking care of. Somebody needs to contact me in this matter. Complaints, letters and emails will continue to roll out and if no solution i have to call the media. My husband is on disability and we can’t afford to throw money away.

  59. Quality of phone is poor says:

    A coworker has the same phone, G4 as I did. She gave me her otter box and my phone was smaller than her phone. She’s with another plan but the difference in the phone was unbelievable. Rip off, straight talk is a rip off. If you don’t agree that’s good. When you need them you will agree.

  60. Barbara says:

    Straight talk sent me a return phone after 56 days. I spent the entire holiday season without a phone. When it arrived my excitement quickly turned to dispair realizing it’s used. I’m so dissapointed and am tired of fighting.

  61. brittany says:

    Worst company and customer service ever. Managers are rude and hangup on the customer without accomplishing anything.

  62. Lisa Shugars says:

    I like straight but ur customer service people are rude an don’t care if they I would like a call from some one that can help and that don’t lie to me an cares about keeping my business

  63. Evonne Souders says:

    This is the absolute rudest company i’ve ever dealt with! Starting with their customer service overseas to their”headquarters” in Florida was! I will not be a customer to this company much longer! They make no attempt .tp fix your issues and treat their customers like trash! And the operator in Florida was HORRIBLE!!!! Shame on this company and their employees for treating ppl the way they do!!!!

  64. Evonne Souders says:

    Btw you should clarify your internet terms on your packaging! Stuck with a cpl useless phones now

  65. M Carr says:

    We ordered two new android phones online. Received the two phones in a week that did not get a signal in our area.
    We called and were told they would replace them with phones that would work. We waited 10 days to receive one box with one
    bag to return two phones. Called to ask for another bag for the second phone and was told to put them both in the
    same bag. After doing as requested, we waited 7 days to call regarding the returned phones and was told only one phone
    was returned and they would escalate the issue regarding the other phone. We waited another 10 days to get one phone
    replaced and another week after that, we had to call again to find out they would not be replacing the second phone.
    Out of money for second phone and two phone cards that were never used. Straight Talk will be talking to a lot
    of attorneys in the very near future. Mine will be one of them.Unbelievable, how you treat a customer that has been with
    you for over 5 years. Goodbye Straight Talk, Hello Verizon.

  66. Barbara Hughes says:

    This company has the worst customer service on earth. They are rude they lie to the customers, you can’t understand them as their English is horrible. I spoke with 6 different people, 2 of which were supervisors. I was hung up on twice then transferred to a line that was just a recording. I will not ever use or recommend straight talk to anyone again, as a matter of fact I will be discouraging anyone I know from using straight talk.
    I don’t expect anyone from straight talk to take notice of or care what I or any other customer thinks about this company. They are only out to make (steal) money from people.

  67. Lidia Lang says:

    Horrible, horrible service at Straight Talk (no straight talk there). I called 1-877-430-2355 and kept me on hold for 45 mins. All I wanted was to renew a service plan. The reason I do not use auto fill because Straight Talk just rips you off. So long Straight Talk. I filing a complaint with BBB and State Attorney’s office.

  68. Gene Finz says:

    Straight Talk is a fraud. The above 800 number is their regular call center, filled with ineptitude. Try and get an answer to a simple question. They take your money, then hang you out to dry.

  69. Kathy says:

    I ordered a phone and minutes bundle from the website. They sent it Fed X on 12/30 and didn’t tell me I would have to sign for it so FED X did not leave it. Well I contacted Fed X and they said they would deliver it to me on 1/2/2015. I wasted most of my day waiting -contacted FED X was told that the shipper requested it be sent back.. it was in Plainfield IN.. I thought that they would offer to ship it back out – I realized I would not receive it today.. but they said no it had to come back.. then the person told me the phones are on back order.. so now my phone can’t be delivered to me and someone else on the list will get it.. what?? I waited about 30 minutes each time and talked to 3 different people.. my goodness awful customer service practices!! They told me my cc would be credited within 30 days.. really.. I don’t have a lot of faith in them now.. I have already contacted my cc company.. they must not want people’s business.. simply awful..

  70. Robert R. says:

    Your company has charged my friend, a retired marine wounded veteran, for service his phone crashed and hasnt worked since fri jan 2nd 2015. Your customer service did nothing to help they all read from a screen the same thing over and over telling him he used all his data since paying his bill yesterday. Then hung up on him twice and not once did he get upset. He said damn once and she hung up a one jasmine #5117 ….. This is how your company treats customers well ill let it be known how you treat customers and acwounded vet at that. I have four daughters who are avid facebook users.. thank you very much Robert

  71. Whitney says:

    Worst customer service I have ever dealt with. Can you hire people who speak english and know the companies policy.. Could have saved me $130 and hours of my time.

  72. Steve says:

    NO!! Resolution!! No Admission of Troubling Repeated attempts to posture themselves of NO WRONGS! Gave a ticket# well past first 2 weeks of December, and instead began quoting an earlier call Dec 13th telling me! that the deactivated sim card was never used! When I presented that the ticket# had a created date well after, they simply claimed they never said the information was not there!? Really??! Then why discuss what they know is irrelevant? Then attempt to tell me I’m wrong?! And lastly after insisting they can not expedite my replacement, they then finally tell me will send a replacement I should receive no later than this Wednesday! Exasperating! Truly a company that excels at treating its customers abusively!!

  73. Dessa says:

    Customer service is so bad. I was hung up on several times. No one helped me at all. My minuets went on to a strangers phone and I lost $45. Worst customer service ever very rude.

  74. American says:

    This is an American company. Customer Support should be in America not India. Bring the jobs back here and we will be able to understand the Customer Support person and even better they will be able to understand what our issue is. The language barrier is very bad so the service you receive is bad. If the person does not understand what you are saying they just end the call and you have to call back. Not very good customer service.

    If you don’t take care of the customers who pay for the service they will leave and you will not have a business.

  75. Eugene Whitley says:

    Cancelled straight talk service to go with verizon on 13 December 2014. On December 8, 2014 paid(auto bank draft) straight talk for month of Dec. 2014. Straight talk service was used for 5 days (8 Dec ’14 to 13 Dec ’14). When I contacted straight talk about a “pro-rated refund” of the $33.14, for the 25 days that I did not use straight talk, they stated that straight talk did not make refunds for partial months and that they would keep the $33.14 for the 5 days of service and not issue a refund. Asked to speak with supervisor and got same story. I have never dealt with any company that would not pro-rate a refund for services, but then again, I have never dealt with straight talk either, nor will I ever deal with them again. I fully intend to file a complaint with every agency I can find against this practice of straight talks. I could not believe what I was hearing.
    Oh by the way, they also did another bank draft for Jan 2015 even though I had cancelled the service on 13Dec2014. These are really some “unscrupulous” people, so stay away from them is my suggestion. They did say they would credit back my bank account for the Jan 2015 charge. I guess making that Jan 2015 deduction was “just an oversight” — yeah, right! These are the kind of people that will screw you every chance they get.

  76. Horrible customer service says:

    I would say most horrible company ever. I would not recommend this company to a dog. Horrible service and poor communication and language barriers prevent anything being resolved Stay away from the company just some advice, I guess you get exactly what you pay for

  77. Rena Falgout says:

    I am completely disgusted with Straight Talk, Tracfone, and their Customer Service. Too much to type with all I want to complain about! Basically, I am fixing to send in my 2nd Blackberry 9310 Curve for a replacement of another Blackberry 9310 Curve that will probably do the same thing! They will not compromise with me by giving me an equal $$$ amount on another phone or replace with a different phone & pay difference. They are no longer selling the Blackberry because they realized there is a defect. How much sense does it make to replace a defective phone with another defective phone. I would NOT be very proud of myself as a worker or Corporation if I was a part of this. Seems like you cannot get a point across to them. They DO NOT care about the Customer AT ALL!

  78. shame on you1 says:

    I hate your customer service.
    I bought an international plan. it does not work. I have called internet etc. and nothing…they hand up on me and don’t call back. I will blog about the bad business..practices..with 14 million customers you NEED better customer service. I feel like i have been screwed and money left on the table. I will come to corporate office…and walk in and ask for real resolution to my problem.

    • angel eyes says:

      when you get a blog post it so everyone can see. i have been without a phone and every time i call i spend two to three hours on the phone trying different things, all i wanted to do was bring my old phone # over i have been sent three different SIMS cards, they all had errors on them. i bought my daughter $45.00 worth of minutes and it only gave her $30.00 still trying to straighten that one out. i hear Verizon has the same deal as Straight Talk but provides good customer service.

  79. shame on you1 says:

    shame that i have to make a trip from out of town…to get my problem resolved…shame shame. last time i had aproblem which i had to call a thousand times to finally get someone at corporate to resolve. .millions of customers and your customer service sucks..shame on you!

  80. shame on you1 says:

    read all the reports on the internet and it;s not resolved..bad leadership…bad bad bad..

  81. shame on you1 says:

    ever wonder why you have 2 stars??? that’s ashamed you should resign

  82. kurtis suddath says:

    I plan on suing your company

    • David P alphabeta3546@twc.com says:

      The mind set of those in the PI’s is like that of an alien,you have to constantly repeat info and they say they can complete a task only to find time was for not.Please bring service back to USA there has to be a way.

    • angel eyes says:

      maybe we should all do a class action suite, maybe then they will do whats right.

  83. Bill Bolton says:

    I have spent two days trying to transfer my number from my 3gs to my new 5c but customer service in philippines and guatamala and also in miami is piss poor. 90 million Americans out of work bt you send your customers to countries that don’t speak English. What is wrong with you?

  84. Horrible says:

    To all pay AT&T a bit more then to pay for this incompetence
    Story tellers , makeup as they go
    Ill rather pay extra 20 bucks
    Would at least get someone with knowledge this company sucks

  85. Candice Williams says:

    This is absolutely the worst company to deal with! I will NEVER recommend straight talk to anyone. First I went to the straight talk web site to purchase a $30 phone card for my husbands phone, couldn’t find any way to buy online without buying a new phone too. Could be user error, but I doubt it! Then I proceeded to search for a customer service #, took way too long to find (maybe this is because I’m doing this from my iphone? Either way PITA!!). Finally found #, called, got through automated system, spoke to a customer service agent. English was not his first language, surprise! Verified phone #, serial #, zip code. Then I was asked for more verification: “What was the exact date that you last put minutes on this phone?” Seriously?! Who keeps track of that? … So on and so on… I’m practically throwing money at this company and they refuse to take it. I asked to speak to a supervisor and was transferred to another CS agent, not a supervisor, I finally hung up and they had the nerve to call me back! Complete idiots! They said they were following policy, if that is the policy whom ever wrote it is an idiot too.

  86. urbangirl says:

    I thought i was alone having the worst time trying to get my phone serviced straightened out one time a paid for one month the took 10 months out it took forever to get me money back you cant understand them and the hang up you cant get anyone in corp. i am so mad

  87. porchia mclaughlin says:

    I absolutely hate straight talk. I only switched to them because of the data plan to only learn that their unlimited plan isn’t truly unlimited. I bought the warranty plan and my phone tore up in less than a year I sent it off in 12/29 and still haven’t received my replacement. Customer service keeps giving me the run around and they even gave me a false tracking number. I will be switching carriers tomorrow. I wonder if I could sue??

  88. Joe says:

    Been promised a replacement phone three times and all I get is a package to send the phone I sent a month ago which they received. Extremely poor service and customer service people who lie to you. Still haven’t received my replacement phone after spending at least three hours on the phone with them. Been hung up on three time too. Terrible service.

  89. S. Tabbert says:

    It is funny that you can’t get any answers from Straight Talk when talking to your employees, and yet you can’t give me an address and name of a person that will possibly give the help I am wanting.

  90. Diana W. says:

    I tried switchhing from att to straight talk last month. I did not realize it until the next day that my HOME phone number had been ported to the cell phone….without my permission. I went back to wal mart to get it straightened out and was told I would have to get cinergy metornet (my home phone, internet and cable carrier) to port it back to them. They did what they could and I was told they were able to stop the port. After many trips to wal mart to get my cell phone from att ported to straight talk, I gave up and went back to att. Now, our home phone is not getting all of the incoming calls. I called metronet to see why and was told they do not own the number and can not fix the problem and straight talk owns it. I went to straight talk and was told cinergy would have to request the home number ported back to them. I went to cinergy and they told me they could not request a port and straight talk would have to port it to them. I have spent 2 hours today trying to get this straightened out, and have not been able to yet. I am so angry. i do not want to lose my home phone number because of this mess….we have had it since 1974. I know this sounds confusing….well it is to me too. Straight talk has been terrible to work with.

  91. Vernard Anderson6622714977 says:

    You take 3 instead of 1 payment within seconds of each other, overdraft my account by $125.00 dollars

  92. Lesha says:

    This the worst custmoer service ever..They just tell lie after lie no manger what so ever on site just a bunch of none english specking dogs that don’t have a care in the world

  93. Michael Davin says:

    With all the reviews showing the same anger, frustration and disappointment, it’s is obviously CLEAR AND TO THE POINT THAT **T H I S COMPANY SHOWS NO REGARD FOR THIER CUSTOMERS AND HAS , …..for YEARS…., MADE * Z E R O* EFFORTS TO IMPROVE THE QUALITY OF SERVICE IT PROVIDES ! ! !

    “Mr. Pollak, I will expect a call from you to address my issues with what is undoubtably, THE WORST, Net customers service policies and Net 10 company ‘Ethics’, which is clearly pulled from a sewage trap!!!! Also, care in late banking statements showing a ‘one time charge’, charged 5 TIMES WITH overdraft fees equaling hindered’s of dollars!!! I will be looking forward to our discussion.

    Michael

  94. Dale Gaier says:

    OK, so my friend had an ailing Samsung phone on the Straight Talk network. I had a Sprint iPhone 5 that I wanted to give her to replace her bad phone. I entered the iPhone 5 IMEI number into the Straight Talk website to find out if it would be eligible for Bring Your Own Phone. Their website said yes, it is eligible. So I upgrade myself to a new iPhone 6 Plus ($750.00) with Sprint and buy a Straight talk Bring Your Own Phone Activation kit and $45 Unlimited Service card for the iPhone 5. The iPhone 5 would not activate (sim not valid) and customer (NO) service kept telling me they are sending me a new sim card. After nearly 2 months and 5 painful time wasting phone calls to Straight Talk customer (NO) service, I am told that the iPhone 5 that I have is NOT eligible to be activated on the Straight Talk network. I demanded that they make this right by supplying me with a new iPhone 5 and 1 months service. I even spoke with a supervisor. They all tell you the same thing….they will only refund the activation kit and one month of service. BUT HERE’S THE ICING ON THE CAKE: to get my refund I have to send them the sim card, network access card and service card (which was activated nearly 2 months ago)!!!! OK, so I have the sim card and access card, but they strung me along for such a long time that I no longer have the service card. I do have the receipt but they will not accept it. They have all the information in front of them but make it impossible to get a refund.

    What a SHAMEFUL company this is. Never seen anything like it in my life. DO NOT DEAL WITH THEM!!!!!!

  95. cynthani says:

    You really should be reporting your complaints to the better business bureau they have a website and it pretty easy to navigate. Just leaving a comment here alone isn’t going to get solutions I hope that things get better for everyone.

  96. Jean White says:

    Trying to talk to billing to give new billing information is bothersome–if not impossible–the telephone tree is not customer friendly.

  97. Thieves and horrible services says:

    I bought the zte mobile service, bought the data 12/18/2014, must of use it about 4 times to look up something and was it was off, the service with straight talk is so terrible it is crazy, you get people saying “I’m sorry mam, I do understand, but, but what all I want to know is if I buy a plan and have not used it, how could it be finished, especially when you have one person stating you have data and the other say no data. Straight talk want your service, but has no respect or concern to the customers. If they continue with this poor service and stealing from the customers, they will eventually be a company that sells out. I am so tired of straight talk stealing my money, I will be going somewhere else. They are so full of it.

  98. joe says:

    your have the worst service ever in fact i am taking up a class action suit

    • Marty says:

      Let me know where to sign up

    • Bob CrazyBear says:

      Please leave me a reply JFK you have had bought a unlimited data and text plan and you are getting text
      Stating that you have reached your limits o I data…..IT’S LAWSUIT TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE REPLY OR CALL THE LAWYERS SHOWN ON THE LAWS WEB SIGHT JUST LOOK UP LAWSUITS AGAINST STRAIGHT TALK AND TRAC PHONE….DON’T BE A VICTIM OF THERE SCAM SERVICES.

  99. U suck says:

    The worst!!!!

  100. jose Penagos says:

    Ok America here is a company that don’t care about there customers problems. You can take your complains to

    BBB, FCC, AND WALMART CORP. Wall Mart represent Straight talk, I’m sure that wall Mart don’t like to get evolve or get there image ruing

  101. Gwendolyn Davis says:

    I HAVE HAD A STRAIGHT TALK PHONE FOR OVER 2 YEARS AND ANYTIME THAT i’VE HAD TO CONTACT THEM FOR ANY REASON THE CUSTOMER SERVICE AND SUPERVISOR EXPERIENCE HAS BEEN A NIGHTMARE. THEY HANG UP IN YOUR FACE AND THEY ARE VERY RUDE. I HAD TO CALL 7 TIMES AND THE 6TH TIME I HAD TO GET A CALLBACK FOR A SUPERVISOR BECAUSE THEY REFUSED TO GET ME A SUPERVISOR AND HUNG UP ON ME. I ONLY CALLED TO SEE WHY, WHAT AND HOW TO FREE UP SPACE ON MY PHONE BECAUSE I NEEDED TO SEND A VERY IMPORTANT TEXT MESSAGE BUT WAS UNABLE TO DO SO. THE 7TH TIME I CALLED IN IT WAS TO INFORM THEM THAT I HAD GONE ONLINE AND WOULD BE CONTACTING THEIR CORPORATE OFFICE AND THEN I HAD TO WAIT FOR AN HOUR FOR SOMEONE TO COME ON THE PHONE. I INFORMED THE SUPERVISOR AND ALL THE PEOPLE THAT I AM A CUSTOMER SERVICE REP MYSELF AND I AM AWARE OF THE PROCEDURES AND PROCESSES AND THAT THE CALLS ARE BEING RECORDED AND THAT THEY CAN BE MONITORED AND PULLED TO LISTEN TO THEIR REPS AND HE TOLD ME THAT SOME CALLS CAN BE PULLED AND HUNG UP ON ME. THEY ALSO HAVE NUMBERS THAT THEY CAN BE IDENTIFIED BY. I ASKED HIM IF HE WAS TELLING ME THAT THEY ARE UNABLE TO MONITOR ALL OF THEIR REPS CALL AND WAS TELLING ME THAT HIS REPS AS WELL AS HIMSELF WAS ALLOWED TO MISTREAT CUSTOMERS BY SAYING AND DOING WHATEVER THEY WANT AND HE SAID NO NOT REALLY. I ASKED FOR THE CORPORATE INFO AND HE HUNG UP SO THAT’S WHY I PULLED IT UP ONLINE MYSELF AND PULLED UP ALL THESE COMPLAINTS ON THEM AND LEFT MY COMPLAINTS AND EXPERIENCE AS WELL. CONTACTING THE COMPANY AS WELL. THESE ARE THE PEOPLE IN THE CORPORATE OFFICE. F.J. POLLAK-PRESIDENT & CHIEF EXECUTIVE OFFICE
    KEVIN GULBRANSON- PRODUCT MGMT SR. VICE-PRESIDENT
    STEVE RITTER- SALES & MARKETING EXECUTIVE VICE-PRESIDENT

  102. LIsa Beale says:

    I have had a terrible experience as well. It would take me a day to type up everything that has happened but what it has boiled down to is that I no longer have my original cell number that I have had for ten years due to these incompetent people and the company that they work for. After 5 sim cards in one month they told me that I changed my number and that it is no longer available. I plan on filing a complaint with the fcc.

  103. herman says:

    It’s a shame when you make a payment over the phone and get charged for it 2 times costumer service does not. Speak English and nothing gets resolved

  104. gattis says:

    Your customer service sucks…… We cannot understand your customer service representatives.. and when you ask for another representative, you are told that the call cannot be transferred.. they often get frustrated and disconnect the call.. One representative de activated my sim card His name was Rene’ I hope every customer you have, wakes up and find a better cell phone provider… Lousy Lousy company… Shame on you, Straight-talk

  105. lisa caviness says:

    I’ve have never in my life dealt with such unprofessional unknowledgeable people. these people are idiots.. they have no idea how to troubleshoot a problem nor do they even pretend to care. I worked at trying to get a phone activated for 5 days without resolve. they disconnected my Verizon number without my permission then hung up on me every time I exhausted their intelligent, which by the way only took a few seconds. again I say, IDIOTS!!!

  106. Kaycee says:

    This is the worst company I have ever dealt with. The first issue is not having someone that can speak English to deal with your concerns. Then when you let them know they have upset you they don’t care. I have had so many issues from them shutting off my phones to charging me far too much on my phone. What have they done to compensate for their mistakes? Nothing. They do not even say sorry! I told the manager his customer service was terrible and I will be picking a different company and he said “Ok, thank you. Bye.” Really? Are you even listening to me? I would rather pay the $50 more a month to have a service that actually cares about the happiness of the customer.

  107. Jennifer 843-303-2284 says:

    I would greatly appreciate it if someone from corporate could contact me. I have just fought with your “customer service” department for 2 DAYS STRAIGHT and my issue STILL ISN’T RESOLVED! The customer service with this company is THE WORST ON THE PLANET! THE REPS ARE RUDE, YOU CAN’T UNDERSTAND ANY THING THEY SAY, THEY AREN’T VERY KNOWLEDGEABLE. ITS RIDICULOUS! PLEASE HAVE SOMEONE CONTACT ME ASAP! I will not continue being ignored, hung up on, jerked around and lied to from this company AGAIN. COMPANY’S CUSTOMER SERVICES SHOULD NOT BE TREATING THEIR CUSTOMERS THE WAY THEY DO. The BBB WILL DEFINITELY be getting a call from me and my husband!

  108. listening says:

    I have been sitting for 6 hours listening to my brother try to get a Miami fl number. He is moving there and your people keeping telling him that he is in south Georgia. That he has to be in Miami to get a number with a 305 area code. And to find out Ur home office has only six street from where he is moving to…explain this to me.

  109. Marty says:

    This is quite possibly the worst cell phone plan company in existence. I don’t spend any time in 3rd world countries, but I imagine this is what theirs is like. The customer service team is awful. They conveniently hang up on you if they have to actually do work. This is after you have spent 30min waiting. Believe me when I tell you this, IT IS NOT WORTH THE SAVINGS. This company is a scam. They will take your money, not help you setup the phone, double charge your card, never refund you, and in the end they will take your phone number from you, which you will not get back.
    I feel sorry for poor people, who decide to move to straight talk. You will be screwed. I am fortunate enough to have the means to lose the money and move on back to my other carrier. I couldn’t imagine if they stole money from me that I needed to make ends meet. Still mad, but I have learned an expensive lesson.

  110. doretha mccool says:

    I WOULD LIKE TO TALK TO A REAL MANGER I HAVE BEEN GETTING THE RUN AROUND FOR 4 DAYS I TRIED TO USE MY BOYFRIEND OLD SPRINT PHONE THEY SAID IT COULD BE DONE I WANTED 4 HOURS CALL BACK BC IT WAS STILL NOT WORKING SHE SAID HE HAD TO PAY HIS OLD BILL I SAID OK I WENT AND BOUGHT A NEW PHONE NOW THEY WANTED ME TO FAX A PHOTOCODY OF BOTH THE PHONES AND THE receipt I DID called BACK THEY SAID YOU WILL NEED TO CALL BACK IN 72 HOURS TODAY MAKES 72 HOURS I CALLED 2/26/15 AGING THE SAID NOW YOU NEED TO FAX US THE PIN CARD AND WHY MY PHONE WAS MESSED UP THE GIRL PUT THE WRONG MEID # BC THE RECEIPT NOT ENOUGH AND CALL BACK WHEN I DID DID THIS WE HAD A BIG FIGHT ABOUT IT I WENT AND FAXED IT ALL AGING THEN CALL RIGHT BACK LIKE THE GUY SAID TO AND THEN THEY TELL ME U NEED TO BY A NEW CARD AGING AND GET A NEW NUMBER OR CALL BACK IN ANOTHER 24 HOURS AM TIRED OF THIS I WANT MY PHONE TO WORK ITS THE ONLY WAY FOR MY JOB TO CALL THIS IS BULL CRAP I WANT IT FIXED ALSO ONLY ONE GUY EVEN TRIED TO HELP ITS THE WROST SERVICES I HAVE EVER HAD WITH THEM AND I HAVE HAD THEM FOR YEARS BUT AFTER THIS ME AND MY FAMILY AND FRIENDS WILL BE CHANGING COMPANYS

  111. david evans says:

    Nothing but problems. Customer service is shit! Non English speaking muslim pig shit!! I will send smoke signals before I let them lie to me and steal anymore of my money!! The $45 unlimited plan is “”not unlimited”” when u reach 3 gigs you are done!! No more internet!! In AMERICA “unlimited” means to have no limits, no boundaries, no reigns!! I will also let everyone I know about how horribly fucked up straight talk is!! “”DO NOT DO BUSINESS WITH STRAIGHT TALK”” “”THEY ARE ANYTHING BUT STRAIGHT””

  112. Rick W. says:

    go to metro pcs,less money,no trouble.l plan on suing them.I am not playing games.

  113. STRAIGHTTALK SUCKS says:

    I’ve been with them for a couple of years b/c at the time no one else had a unlimited plan for the price of $45 monthly no contract. But let me just say, they suck! Their customer service reps always answer nicely, if you can get it one! Maybe after the millionth automated options you have to go through before you get to a live person.. Very few of the reps actually speak clearly or loud enough for you to try to make out what they’re saying. I have no problem w/ them, but could you at least get someone that understands my issues? On top of that, you’ll probably get transferred 10X’s, disconnected, or wait forever to any results. And if you do call back, almost every rep has a different story on your account to explain your issues. Some of them can be rude. I’m glad that there are other providers that are starting to offer the same plans for around the same price. I think i’ll switch to at&t soon. I’m tired of dealing w/ straighttalk.

  114. Willy says:

    I got the runaround from CHAT and Phone… I asked for an American help desk and was told they could not. I explained (in USA) under FCC rules a request for an AMERICAN help desk can NOT be refused…I got MIAMI and was resolved in 7 mins Good Luck, Willy

  115. Jason says:

    The only number that truly works for reaching the corporate office. You will get an operator. Tell her that you want to speak to the complaint office. While they will record the phone call, if you mention that you are recording it as well, they will hang up on you immediately. This office is located in Florida, which is a two party state. If they see that you number is out of state, they don’t have to tell you it is being recorded. Every other number you look up and dial is either disconnected or connects you to an office in the Philippines, where they will read from a script, lie to you, transfer you to who ever is available, who will then do the same, and if you request to speak to somebody in the corporate office they transfer you to a line that rings for about 4 minutes, then picks up with Safe Link customer service, also in the Philippines. I had to call back and tell them I was no longer recording in order to get help, and he actually seems like he is trying to resolve the issue that I spent 1 hour, 19 minutes and 1 second trying to fix earlier. Those conversations with the foreign jack asses, I have recorded and saved for reference. The guy I am speaking to as I write this post admitted the policies that I was told were lies, such as, they cannot give out their names or names of supervisors. If you request a supervisor you will be transferred to another person that cannot and will not help you.

  116. Amanda says:

    The absolute worst customer service I’ve ever dealt with. I too was told I could not speak to an American customer service representative and she told me to watch my language! I put time on my phone 5 days ago and they are trying to tell me that ive used my 3 gigs of data already when I have a tracker showing I’ve used far less. I went through this last month also. They are extremely rude, don’t let you get a word in edge wise, constantly interrupting me, very unknowledgable, can’t understand them for shit, and just plain insulting. If you’re going to have a phone company that AMERICANS are using, have a customer service company based in AMERICA! I’m leaving this horrible company for good!

  117. mad jones says:

    I feel for anyone having problems with straight. It is truly a waste of time trying to talk with anyone. They half explain anything to you and they don’t give a flip whether you are satisfied or not! Dead end street!!!! Customer NO service!!!!

  118. Bob CrazyBear says:

    Please leave me a reply JFK you have had bought a unlimited data and text plan and you are getting text
    Stating that you have reached your limits o I data…..IT’S LAWSUIT TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE REPLY OR CALL THE LAWYERS SHOWN ON THE LAWS WEB SIGHT JUST LOOK UP LAWSUITS AGAINST STRAIGHT TALK AND TRAC PHONE….DON’T BE A VICTIM OF THERE SCAM SERVICES.

  119. Barbra R. Joyner says:

    NEVER USE STRAIGHT TALK! More than 30 days with no internet. Constant hang ups on me by foreign customer service people who don’t even get why I’m calling in. Had to go over the same crap each time. Four “cases” escalated to TMobile and nothing ever happened. They don’t deserve even one star.

  120. Chris says:

    Your service is terrible
    God awful customer service that doesn’t help and can’t understand them
    And of course when I’m trying to get my settlement money for the cash i wasted not being able to use the data I paid for I can’t get ahold of anyone.
    No wonder you’re being sued.

  121. Jordan says:

    I called Straight Talk at around 7:00 am and the representative informed me that they will have to deactivate the phone number and send a replacement Sims card in 3-5 days. Once I received the card I would need to call them and they will transfer the correct number to my new phone. The representative indicated that she will email me in five minutes to let me know if she could possible transfer it because there was a possibility that you can only use a Sims card once. If it does not go through then she will have to mail me the new Sims card. About 30 minutes later I noticed I did not receive any email and decided to call Straight Talk and that is when the drama began.

    I talked to a total of six representative from 8:00 am-1:00 pm. I even talked to a supervisor that had me on the phone for one hour and 49 minutes. I have proof of all the calls. Each representative asked me the same questions over and over again without noting the account. The supervisor was telling me that she was making notes so that I would not have to repeat myself but found out after her phone accidentally hung up that I had to repeat myself again to another representative. The next representative XXXXXX informed me that there were no information noted and took my information again for the 5th time.

    This the worse I have EVER experience. This is just crazy. Please do not ever use this company. I wish I would have read the reviews prior.

  122. krissy cooper says:

    they deactivated my sons phone not once but twice I bought a $130 card for him even with my Walmart receipt they cant find his information they transferred his account to someone elses phone an they told me they don’t care about my receipt or how much I paid their computer shows nothing now they wont turn on his phone! the card was bought march 16 he had services days up until Friday march 21 an accused me of stealing the card!how was his phone on if its not an active card!

  123. pissed of guy says:

    Yes straight talk doesn’t know what they are doing I am a very sick man and I watch after two kids for my neighbors and I requested a Sim card from straight talk and they sent me a at&t nano Sim card that was the wrong one I called them back about and told me it will be another three to five days before I get another one they don’t wanna do want the customers want all they think about is money and that’s it

  124. You ain't seen the worst yet says:

    My wife’s phone tore up and she had to wear a pair of earbuds with a mic to use her phone, I bought her 2 more StraightTalk phones,they never could get either one of them phones activated. Finally we went to Verizon,after my phone was cut off 4 days I called StraightTalk to make sure my bank wasn’t debited for the mext months service, I was told everything was great and there would be no further charges to my account. 3 days later I had 2 charges to my bank. Oki called they took 1 charge off and said I’d have to call my bank and try to stop the other. They I asked about the charge that went through my bank for my wifes phone and I was told everything from her phone was turned off 1 day into try he new cycle and if you use 1 day your charged for the whole month, when I argued that they said according to our records your wifes phone was cut off a year ago, that was grasping for straws on their part, I then asked, if its been off a year how was her number just ported to Verizon? Then they said I did something wrong and that I gave them the wrong number off her phone, I read the number off to them again and they said again that the phone was cut off a year ago, I said no she was useing it up to a week ago, finally I asked if her phones been off a year why have you been debiting her account every month as late as last week
    and her response was… She hung up on me and she was supposed to be a manager. I guess the money that they are keeping just because they are money hungry

  125. Cassie says:

    I have been trying since February to get a replacement phone since the new phone I just bought front screen does not work. I am tired of dealing with these Indian people that can not speak ENGLISH. I have called 4 times to no avail. I guess I just paid for the insurance for nothing at all and wasted money on a new phone that don’t work either. My husband got hung up on and all I keep getting is send your phone to us and well send you a new one but the box they are suppose to send me never gets to my house….. NOT A HAPPY CUSTOMER

Leave a Reply