Contacting Dropbox Headquarters
Dropbox is an online cloud storage website in the infancy stages. The company is still working on venture capital, but growth is tremendous with a large portion of Fortune 500 companies using the service to backup and store critical documents and information. Dropbox headquarters claims one of the company dynamics is to be transparent, but there is little contact information for the corporate office – so transparency is an overstatement.
Dropbox Headquarters Info
The Dropbox headquarters can be found in San Francisco, California. The company works out of an office on Berry St, but that information is not available or easily found on the official website. We managed to find a few pieces of contact information for Dropbox headquarters on the official website, but not much.
- Address: If you want to stop by the Dropbox headquarters or send the company a letter, you use the main address for the corporate office.
Dropbox Headquarters 185 Berry St. Ste. 400 San Francisco, CA 94107
- Phone Number: You can reach Dropbox headquarters by phone at 1-415-986-7057. An alternative is to fax your letter to 1-415-789-4548.
- Email: The best means of contacting Dropbox headquarters is to utilize the general contact form [+]. This contact form is not designed for corporate contact, but there is no corporate email listed on the website. We double-checked the privacy policy and terms and conditions with no luck finding contact information.
- Website: Dropbox.com is the official website for Dropbox headquarters [+].
Dropbox Headquarters Executive Team
There is little information on the Dropbox executive team, though there is a list of all employees [+] working at the company. We did find a few members of the executive team and a single member of the Board of Directors.
Executive Team
Dr. Drew Houston – Chief Executive Officer and Founder
Arash Ferdowsi – Chief Technology Officer and Founder
Sujay Jaswa – Chief Financial Officer
Dennis Woodside –Chief Operating Officer
Board of Directors
Dr. Condoleeza Rice
Brian Schreier
Dropbox Headquarters Brands
There is no simple list of brands from Dropbox headquarters, but there are a few products mentioned in the company blog. Products like Carousel, Platform Dropbox, Dropbox for Android and Dropbox for Business are key products in the brand. Addition product announcements are likely to be made in the future on the Dropbox blog [+].
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This is such a bad company. I have been charged all year on my businesss account despite canceling.
How do you get an email address for a person>?!!
This is by far the worst company I have every worked with. I SIMPLY WANT TO KNOW WHY I WAS CHARGED $99.00 and then I WOULD LIKE TO CANCEL THIS SUBSCRIPTION. I have tried your website and even though it says i am chatting on line with a customer representative it is all automated. I can ask it what day it is and i get the answer “What is the make brand and operating system of your computer. PLEASE PLEASE help with this”
I cancelled my Dropbox account about a year ago and the company continued to charge my credit card $9.99 a month since that time without my knowledge or consent. A customer service rep has acknowledged this, but refuses to provide a refund. I’ll now be filing a complaint with the California attorney general and any other agencies that permit Dropbox to do business.
If you are thinking of signing up for Dropbox, think again. The company makes the cancellation process torturous and it is obvious from my case that you may continue to be billed even if you can cancel your account. This is one greedy company.
I have joined the club of customers with a Business Account that has found that Dropbox.com Help Desk and Dropbox Business support via Zendesk created more problems than they solved. I was given Elizabeth Henry as my personal assistant to help set up my account. She isn’t a technically trained person. I don’t understand that. I called and messenger chatted with script readers with no working knowledge of the program that gave me advice and told me to read their online pdfs. I spent countless hours on uploading/reloading files to get things to work out. Their help led to my account being locked up for three days that stopped my business cold. Elizabeth Henry told me me she would help and was not heard from again. Dallas at Zendesk kept saying he was ready and eager to help but didn’t really seem to think my files be locked away from me was a problem to a business. I got the files I needed on my own after it cost me a project and a customer. No comment from anyone despite my pleas for help. Where is there a business is Dropbox for Business? Corporate and support really really don’t care.
I have discovered a charge on my Mastercard for $129 CDN. I did not order an account in this amount, and ask that you refund these charges. Thank-you for your assistance in this.
Charles Dorringon
70-7570 Tetayut Road, Saanichton, B.C., CANADA, V8M 2H4 [email protected]
LOST 100’s of ONLY COPY FILES after DROPBOX APP DELETED 1000’s of my PRIMARY SOURCE FILES
I have 2 computers and 2 phones on dropbox.
PRIMARY COMPUTER—DELL LAPTOP Inspiron 5567
The Dropbox folder contained more than 90 GB of >24,000 folders and >422,000 files. They were my primary files of almost all kinds of data for a 20+ year period.
The last backup I made on another hard drive for ALL files in dropbox was Jan 21, 2018.
I RELIED ON DROPBOX TO KEEP CURRENT BACKUPS FOR ALL OF THOSE FILES AND ANY ADDITIONS.
This week dropbox deleted many of my most important folders, and did NOT put them in the PC Trash.
SO I HAVE LOST AN UNKNOWN NUMBER OF FILES CHANGED OR CREATED SINCE JANUARY.
DROPBOX NOT ONLY DELETED MY BACKUP FILES ON ‘THE CLOUD’—IT ALSO DELETED THE ORIGINAL SOURCE FILES!!
SECONDARY COMPUTER—DELL DESKTOP XPS 8700 (MY MEDIA and BACKUP COMPUTER).
I put the dropbox folder for it on an EXTERNAL SEAGATE HD. I store ALL MY PERSONAL PHOTOS AND VIDEOS on that HD. It is the primary source of those personal photos and videos.
I also stored old copies of many of the folders from the dropbox folder on my LAPTOP in that dropbox folder.
However, I started getting old copies of files copied onto my laptop dropbox folder with a file name that included a phrase “conflicted copy from MediaXPS” INTO MY LAPTOP DROPBOX FOLDER [MY PRIMARY FOLDER WITH THE NEWER COPIES ON IT].
To solve this problem, I deleted the folders on the desktop xps 8700 that were the source of these “conflicted copies.” Perhaps this had something to do with the (days later) DELETING OF THE PRIMARY (AND NEWER) COPIES OF ALL THESE FOLDERS ON MY LAPTOP.
IN ANY CASE DROPBOX SHOULD NEVER DELETE FILES ON MY COMPUTER WITHOUT MY PERMISSION!!
I HOPE YOU HAVE BACKUPS OF THESE DELETED FOLDERS/FILES, BECAUSE I DO NOT HAVE COPIES OF MANY OF THEM.
OBVIOUSLY, DROPBOX CANNOT BE TRUSTED AS A BACKUP SOURCE. I MUST FIND A NEW SYSTEM FOR BACKING UP MT DATA.
PLEASE HELP ME RECOVER MY LOST DATA.
The above is the original message I put on dropbox chat. After 5 days, I still have not had one file recovered, and I am getting a run-around about my email address-which is valid. As I wait, they are apparently deleting each days backup deleted files 30 days prior. Meanwhile, I am signing up to OneDrive, and will try it. One thing I already know is that uploading files is WAY faster.
I found this website because I wanted to call Corporate and discuss this; however, from the comments above, that looks discouraging.
On April 11, 2018, our company Dropbox Business subscription was terminated, even though I have an outstanding Billing Support ticket#. The agents re-assured me that our Business account would not be downgraded. We had signed up for Invoiced payment plan and we never received the invoice this year. The support agents acknowledged that the Dropbox system “failed” to send out the invoice. Now, I have file access problems all over.
I love how Dropbox has helped me retrieve data that was corrupted by a virus.
I hate how Dropbox refuses to refund for a license when I accidentally added a new license instead of using a suspended license for someone I had on my system for a person on our team for only a month last year. So I have wasted my money paying for an extra license all year.
Thanks for the string of DB warnings,
Another idea. In UK company law every business must display its corporate or (for sole traders and partnerships) personal details on its websites, business letters, invoices etc, so that villains and incompetents cannot hid behind the veil of anonymity.
I am an old man who has problems trying to run the computer and I would like to talk to a real live person on running dropbox
i do not want to go to some web page for help & ruin my data & computer & my files in drop box
so if you are an employee who works for Dropbox please give me a telephone call before i screw my file system up
I am an old man who has problems trying to run the computer and I would like to talk to a real live person on running dropbox
i do not to go to some web page & ruin my data & computer & my files in drop box
so if you are an employee who works for Dropbox please give me a telephone call before i screw my file system up
I have been trying to get help from Dropbox for a week regarding my being locked out of my own account and there is no way to get help and the so called support tells me I am not the Admin of my own account so I they tell me to contact my Admin which that is me and they will do nothing to help me. Problem is all my company files are on their site. Its the worse service or should I say NO SERVICE INCLUDING CORPORATE WHICH IS JUST A BUNCH OF RECORDINGS THAT SEND YOU BACK TO THEIR WEB SITE???????????????
DO NOT SUPPORT THIS COMPANY AND TELL YOUR FRIENDS
It would be awesome if a human representing this virtual company was available. Your 3rd party sales group lied and the 3rd party customer service desk said, “Too Bad.” Not the best model.
Support at DB is nonexistent. They only list their sales number because that’s all they care about. I plan to take my business elsewhere and urge all my business clients and friends to do the same.
John
Every time I start my PC I get a pop up to upgrade to Business (I have Plus) - PLEASE STOP THIS!
When Im working on DropBox PLEASE STOP THIS!
I contacted your online support and when I asked the question a “SAMI” Person HANGED UP ON ME!!!!
I CONSIDER THIS ACTIVE UNSOLICITED SPAM AND POSSIBLY BY REPORTABLE TO THE FTC.
Thank you for your prompt attention to this matter
Dr. Houston,
My credit card was recently charged a transaction of USD 479.70. I never authorized this charge. Furthermore, Mr. Houston, every time I reached out to Drop Box requesting an explanation, I get no reply. I am a Dean at UT Dallas with a lot of influence in terms of who we select as vendors. I will never consider Drop Box again! I am extremely disappointed at not receiving an explanation or a reply. Please let me know why the $479 charge. Thank you.
Tom Henderson
I am an attorney in New ork City and have been charged a monthly fee and have remitted the monthly fee through Dropbox. And it is unusable and no one returns any kind of contact that I have made to the Company. I just wrote to Dropbox and alerted their press office that I would consider a Class Action for all of those who make payments and do not get any service. I can’t even disconnect my account because Dropbox is not recognizing my email address although I save my passwords and emails in an App. I am also an adjunct at NYU and have a full time law practice. I can’t even get a number to their General Counsel’s office. Who is Dr. Houston?
After being unable to download files, it was suggested that I needed to upgrade to the latest version. That didn’t work. Kept trying to input my password , but the buttons to take me to the next step did nothing. I received no notification that my password was incorrect. I went to your help links, but they’re useless. I have an excruciating schedule and don’t have time to read a book on Dropbox repairs. Unless you want to have a class action lawsuit and fail altogether, you need to get immediate tech support for all the customers who are very unhappy with your product.
Whoever is having difficulty with the cancelation, I was having the same difficulty, you’re email is probably spelled wrong or I don’t know if the company changes it on purpose so you won’t be able to access it, change your email to the correct address and then cancel the subscription!!!!
I was also the victim of a Dropbox bait and switch. I was blocked from getting into my Pro account, $9.99 a month, until I signed up for a free business trial. Then without warning, and NEVER without saying the price, I got a $750 charge my on credit card, with NO receipt. I reached a representative who said I cannot speak to a supervisor or any other department and it’s not in her hands because it’s impossible for it to be refunded. How is it possible for a company to make it possible to take your money but it’s impossible to refund it?
I am having similar problems with DB - They deducted 750.00 from my account after the free 30 day trial… No notification prior to the charges. Also had difficulty in locating the link to actually cancel the subscription. I “chatted” with a rep who said that the trial could be canceled either via phone or through their website - Am planning to sue in small claims court here in Massachusetts - I am an attorney and learned of existing litigation in San Francisco, case no. CGC-14-537731, Goldman v. Dropbox, Inc., a Delaware Corporation.
Wish I had read this before I signed up. No support AT ALL and the crack support team person who answered my email obviously didn’t understand the question and provided a canned reply.
Dropbox makes the mistake and now it up to me, the customer to spend my time and energy trying to trackdown someone to fix it…….
after further interaction with support, through email only, they asked what they could do, i said they could refund my money and charge me the monthly rate, the promptly thanked me and canceled my account.
I have a couple of complaints:
1) Electronic disabled carts
2) Lack of management jntervention
3) Management at local store # 230 Industrial Emporia,Ks
Do not have manager call me direct until I have had a chance to visit with someone from corporate services!
I don’t have dropbox. However people are saying i sent them an email to open…
I refuse to believe that a company as big as Dropbox does not use fax! At least that is what I’ve been told by what is called a ‘support team’! I requested a refund for a charge which was supposedly granted, but my bank will not release the funds back to me until Dropbox faxes them some information telling them they have voided my order and won’t accept the funds. I have been going through this with Dropbox for almost two weeks just for them to slowly respond to me and say they do not fax! They don’t have phone support, and the response time on email is horrible!!!
For those of you requesting a phone call or some time of reasonably timed response, don’t bother!!!
I HAVE WASTED OF EFFORT AFTER OFFICE 365 BLOCKED ACCESS TO DROPBOX. EVEN WHEN I SIGNED UP WTIH ESSENTIALS I COULD NOT GET ACCESS. 48 HOURS TO FIND OUT THAT I HAVE TO BUY PREMIUM TO GET DROPBOX WORKING!!! THIS IS AFTER PAYING $800 FOR 5 LICENSES.
I AM TAKEN ABACK BY THE GREED OF DROPBOX AND MICROSOFT. 365 LANDED ON MY DROPBOX ACCOUNT 2 DAYS AGO WITHOUT EXPLANATION OR PERMISSION. NOW I HAVE TO PAY ANOTHER $180 TO MICROSOFT RE-ESTABLISH A SERVICE FROM ANOTHER COMPANY?!
THIS IS CORPORATE RAPE OF A CAPTIVE CONSUMER MARKET. WHY WERE EXISTING DROPBOX CUSTOMERS NOT GRANDFATHERED INTO THE NEW PARTNERSHIP ARRANGEMENTS? THIS IS NO DIFFERENT THAN WALL STREET PUTTING MILLIONS OF AMERICANS INTO THE STREETS THROUGH SUB-PRIME LOANS AND NO ONE GOING TO JAIL FOR IT.
THE APPROACH OF DROPBOX AND MICROSOFT IS UNETHICAL, IMMORAL, ARBITRARY AND SELF-SERVING.
Your app will not allow me to create and account cuz ” e-mail already being used ” of course it is !!!!!! It is MINE!!!!!!’
THESE PEOPLE NEED / DESERVE A CLASS ACTION LAWSUIT. THEIR CUSTOMER SUPPORT IS USELESS. I lost thousands of files and trying to get some help is TOTALLY HOPELESS … you want to bring a lawsuit, count me in.
Please yes - how do i get in touch with you???
I’m in please count me in
I’m in…
I was charged 99 and can not get it refunded. I did not authorize this money to be taken from my account.
I was set to explode but then I got here and I saw that my pains are largely shared. I upgraded to Individual Pro. I am paying the $99 per year or $9.95 per month. After paying, I go to my regular account and it too insists I pay to upgrade and will not allow me to use my account. So I have paid but I still cannot get to my files. Being a business person myself I am not as inclined to want to sue or blow my top. However, there certainly seems to be a policy of blocking/denying access to direct communications between myself and DB. When you have to fill out a form to contact DB on a rudimentary problem and all attempts to contact DB fail (mostly because the options provided rarely address one’s actual problem) one resorts to round about methods but even these are obstructed. Gradually and for m, DB goes on to a mental “do not read” list whether marketing or otherwise. The sense one gets is that DB has institutionalized rudeness on a grand scale. A corporation reflects the attitude of the CEO according to many MBA texts. This is where I stand on the matter. The less we feed the monster the better. I will pay to download my files at a leisurely pace while I examine the options at my leisure.
Very unhappy. Cannot get support. Who can call me back and give some customer service?
Having billing problems. Can someone please contact me?!!!!
don’t expect any call. they do not have people working there.
CERTAINLY UNHAPPY WITH THE RESPONSE I HAVE RECEIVED WHICH HAS BEEN NOTHING! AFTER SEVERAL PHONE CALLS/FAXES,EMAILS APPEARS PERHAPS COME VISIT THE HEADQUARTERS TO LEARN HOW YOU WERE ABLE TO DEDUCT 750.00 OUT OF MY ACCOUNT WITHOUT PRIOR AUTHORIZATION… OTHER COMMENTS ABOVE BUYER BE WARE, HOW ABOUT DID NOT KNOW BUYING ANYTHING!!! SO NOW WE START LEGAL PROCESS AND BETTER BUSINESS BUREAU ENDEAVORS, I DO COALITIONS, NOW YOU WOULD THINK THAT FOR SUCH A SMALL AMOUNT YOU WOULD WANT TO PROTECT COMPANY NAME. APPARENTLY YOU WOULD PREFER TO ANSWER TO SMALL CLAIMS COURT WHICH I CAN DO MYSELF!
I HAD THE SAME EXPERIENCE! I AM NOW CONTACTING CONSUMER PROTECTION DEPARTMENT AS WELL AS LOCAL NEWS TO INVESTIGATE THE ABUSE THAT DROPBOX IS ENGAGED.
THERE ARE PEOPLE WHO WAS CHARGED $1500 FROM THE ACCOUNT. THIS IS A TERRIBLE WAY OF CONDUCTING A BUSINESS. I ASKED MY COMPANY TO CANCEL THEIR SUBSCRIPTION AND SWITCH OVER TO ANOTHER FILE SHARING METHOD. I ALSO CONTACTED ALL MY BUSINESS PARTNER TO CANCEL THEIR SUBSCRIPTIONS AS WELL TELLING THEIR FRIENDS.
PLEASE REACH OUT TO THOSE WHO HAVE BEEN SCAMMED BY DROPBOX.
Unfair business practices to offer trial packages that cannot be refunded for 5 users when are only doing a trial for one user. Buyer beware!!
I hope to be included in your group action. I was told I could have the money refunded but that I would lose all my files. Punishment being meted out for not wanting to use the $750 year solution for five users which is the only one offered for increasing storage, no way to change over to Dropbox Pro, no phone support…Top of page offers only upgrade to dropbox for Business and doesn’t mention Dropbox pro- impossible to figure out how to do it without pressing desperate email conversation with support
Respected Sir,
My daughter had purchased I phone 6 -64 GB Silver from Singapore ” Naranjan Electronics” on 19/03/2015 and also used it with my icloud ID up to date 27/02/2016:5:09:05PM and touch screen was damage by me and I visited your Authorized Service Station in Ahmedabad, India and requested for the replacement to the Manager Mr. Mithilesh and he told me to factory reset the iPhone it was reseted in front of him and also remove the icloud id from find my iPhone and he gave service report ( attached here) and he was ready to replace the iPhone and he ask for the payment and I had given credit card to him.
After some time he told that another icloud id was running in my I phone which I was unaware of, How is it possible two icloud id in one iPhone.
I am sure that the Manager Mr. Mithilesh had spam on my iPhone , he insterted the new icloud id which I was unaware of when he came to know that I had misplaced my Original Bill of I phone.
I request you to consider my application and do needful and revert back as soon as possible.
I have been sending emails to your contact form for over a week - your program says that dropbox pro receives replies within 1-3 days, I have received absolutely no answer whatsoever.
I am a Dropbox Pro customer who got an initial response in three days but 50,000 plus files deleted from my law firm computers including time-sensitive matters remain unrestored. These people are amazing. They need a class action suit and a lot of publicity.
I just got a $750 charge on my account from Dropbox. Wells Fargo cannot take any claims since “it was a merchant customer” dispute. When I checked online for Dropbox complaints, lot of people complained of the same thing, amount ranging from $75-$1500. The phone number listed on the bank transaction has no one answering the call. I called more than 20 times.
Dropbox policy is to make sure I called in person to get the refund, while they have no one answering the call. This is ridiculous.
I cannot believe this kind of nonsense happens.
I just contacted all my business partners and make sure they cancel their subscriptions.
Hi! can someone from your marketing department, specifically the individuals that place your out of home advertising please call me?
I’ve a really great idea on how we can maybe partner and drive your brand in NYC. no big sales call, just 2 minutes of your time or I can simply email you info for consideration.