Contacting Motorola Headquarters
Motorola is an electronics company that’s been innovating the market for the last 80 years. The company is well-known for production and sales of cellular phones, but the company also produces and sells other electronics, including audio equipment for personal use and automobiles.
Motorola Headquarters Info
The official website Motorola offers some contact information for Motorola headquarters. The majority of the information on the website is tailored to offering the consumer details about electronics and cellular devices offered by the company. Support for cellular devices and electronics is also available on the official website. There is no contact email for the corporate office and the only phone number we found was for the customer service department – though the number was listed with the corporate mailing address for Motorola headquarters.
- Address: Customers can write to the corporate office for Motorola headquarters at the Chicago, Illinois address. You can use the list of executives to direct your letter to a specific person or department.
Motorola Headquarters 222 W. Merchandise Mart Plaza Ste. 1800 Chicago, IL 60654
- Phone Number: Customers can call 1-800-668-6765 to reach the customer service department. This phone number was listed with the corporate mailing address. There is no direct line for corporate listed on the official website.
- Email: We located a contact form for Motorola customer service [+]. The contact form can be used to contact the corporate office with a little luck. In the body of the email, request a return contact from someone at the corporate office. You can include the name of the person you are trying to reach. Remember to include your contact information in the email.
Website: We found an official website for Motorola [+]. The official website is not a corporate website, but there is contact information for the corporate office on the official website. You can contact the corporate office by mail. The phone number listed online is for the customer service department.
Motorola Headquarters Executive Team
There is an executive team and board of directors at Motorola headquarters.
Executive Team
Rick Osterloh – COO and President
Iqbal Arshad – Senior Vice President
Bill Morgan – Senior Vice President
Mark Randall – Senior Vice President
John Carney
Adrienne Hayes
Steve Horowitz
Scott Offer
Scott Sullivan
Jim Wicks
Vanessa Wittman
Board of Directors
Gregory Q. Brown
Kenneth C. Dahlberg
David W. Dorman
General Michael V. Hayden
Judy C. Lewent
Anne R. Pramaggiore
Samuel C. Scott III
Bradley E. Singer
Motorola Headquarters Brands
Brands associated with Motorola headquarters include Moto X, Moto G and Moto Maker. The brands will change as the company offers new phones and electronics.
Loading...
Dear Mr. Brown,
Like many others - I have a moto x pure and have been waiting for nougat for a year! Look around online and see what MANY others have written on this subject. My next phone will NOT be a Motorola product. Response from Motorola/Lenovo has been pathetic.
Howard Stokar
Dear Sir
This is to inform you that I m Ashish Kumar (one of your customer) resides in Ara Bihar (Pincode - 802301) purchased motorola set on amazon dated 25th july 2016 and from the day one i received the item(above mentioned) i am facing the problem of display shadow and over heating problem for which i have visted the servise center in patna(70 km away) at least 20 time, where they changed display as well as the motherboard also but still the same problem is occurring again and again.
sir, i am too much exhausted financially as well as physically as i belong from a lower income group family and visiting service center once costs at least 500 rupees, even now i am not able to purchase a new phone due to economic problem.This money is hard Earned by me.
Request you to Cooperate me and help me with replacement of the phone set otherwise i will have to visit the consumer forum for filling a complaint against the worst service of yours and Harassment.
Hope for your kind and prompt action.
regards
ASHISH KUMAR
Hi iam purchase Moto m . Iam facing a call problem there is coming one side voice if iam switch off phone and restart that time voice coming proper iam update 2017 a latest version this software is coming call problem . How I update other versions Plz do the needful.. service center is not giving any response ..
Dear Motorola Team,
i have purchased moto m on December 2016. Since then i am facing issues with charging. Twice i have been to the service center and they simply do nothing but change the cable . When i ask for a permanent solution, they have none.
My warranty will expire on 15 June so asked them what will be done after that , so they simply reply that i will have to buy the USB if it will not work. This is the handset issue , why should i buy the cable or keep on visiting the service center.
‘Horrible experience with motorola product. worst quality , poor customer support and the customer care number answered are giving irrelevant answers.
if you cannot give proper support, you should not launch a faulty product .
Hi,
I want to buy Moto G5 plus(3 gb ram). But in flipkart it is showing out of stock. When it will be available?
Dear Sir
I bought the Moto G4 Plus on Amazon October 11-2016. Mobile was having a lot of problems like screen trouble, hanging, charging problems. I have taken this mobile to service center hisar several times for same issues but it’s giving problem back to back. Lastly I had deposited my mobile on April 27 due to the problem of charging slowdown & low battery backup. Today it’s been 30 days till I have deposited my mobile service center (Golden Telecom Hisar). Today (16-05-2017) the give me my mobile saying the issue is solved (by changing the motherboard) but when i came home it has same issue of very slow charging ( i have replaced mobile charger and usb cable from service center). I am very unsatisfied by your service. I have called toll free customer care number many times but my problem not resolved. Please contact them and resolve my problem or provide me replacement.I am very upset with your service.
Please contact me
Parveen Sethi
service center’s service is so bad. it could not solve my mobile phone problems. i also give the mobile more than 4 time in last 4 months. but problems are as it is. i have a moto g4 plus mobile phone. please help me . give the proper solution fast.
Highly disappointed from moto service centre….worst customer support…..I would suggest never ever think to go for moto phones & i am already registered complaint in consumer court (Qutub institutional Area ,Udyog Bhawan Delhi) and i attended 3 court date but no one come from motorola side ,Next court date is 18th May if no body come on date i register Complaint in court.
Dinesh Kumar
I also brought Moto m .The worst mobile in the world. I have brought in 18000₹ .If I suggest to all of you please don’t buy any Moto phone . Bcoz the worst company I have never seen.i have brought only one month ago my display was broken up and company given me Gorilla glass attached to mobile but what the meaning of Gorilla glass it broke up on fall in 1 cm.i suggest you please don’t buy any Moto phone…
Actually Motorola services are not good on India…they should have an exceptional plan for the customer who have genuine reason . Bought moto g4 plus on my bdae and on 11th day sim slot 1 stopped working. Amazon and Motorola guys ping ponged me like a ball. From here to there and soo on. Even they provide me false information.actually i have 5 models of Moto phones but now i got to know that Motorola guys will only give or provide you false info. Very bas experience i had and now i will not recommend Moto phones to my friends which i was doing .
Motorola customer service (Dallas Fort Worth) is worst please don’t buy any Motorola product. First they advertise the phone will work on any network that false. My Moto G4 play didn’t work on Verizon. THE IMEI number is bad. Send phone for fix it and receive another without battery. The customer service folks even don’t know who is the CEO or executive management team I can speak to related the issue. Shame about this employee. They even don’t who run the company. I will never buy Motorola product again.
Hi am using Moto G4 plus
3month only my phone it seems good in marshmallow but after the Nougat update it seems some misbehaviour in my mobile and the battery backup is worst.I used to select this mobile because of good reviews and Moto the best brand but after I brought this mobile I understand that one thing it’s not good .I thrust Moto before I brought but I hate it now bad experience to use this mobile any way this is my first and last mobile which am brought in Motorola brand
THANKS & REGARDS
NITIN MEHANDIRATTA
i am very deposited with moto service centres,, they are giving very rood answers, and those reply was very irrespective treating… i am very sure it is very irresponsible service.
I purchased Moto G4+ in july 2016 now I had a problem with charging. My hand set was not charging properly, I try give in to service centers. But in service centers they asking minimum 10-15 days… I don’t have the another 4g hand set, my question is! If I give the hand set out side of service center they are giving 30-50 min. but service centers they asking too much time. And those are giving rood answers and Irrespective answers. I try to give 2 service centers in Andhra Pradesh..(1-Janaki ServicesShop No: 7 & 8, GVS Commercial Complex, Behind Raymond’s Showroom, PP Road,
Bhimavaram, Andhra Pradesh - 534203, and 2nd -28-1-38, 2nd Floor, New StudentBook Centre Eluru Road Vijayawada - 520002 Andhra Pradesh)in this 2 service centers giving rood answers with the customers. If service center was ask 10-15 days…. Wat will customer do without hand set. If customer was give the order for hand set u will send with in 1 day. If customer was have a problem u need to take too much time is it wright way to do the service to customer? Now I gave the hand one of the service center in pune.
I was given defective phone which has known issues and refused service
Highly disappointed from moto service centre….worst customer support…..I would suggest never ever think to go for moto phones…..
I Have Purchased a Moto G3 Thord Generation and Even I have not Used it for 10 Months and Its Mother Board has crashed and Service center is asking for 4800 Rs+ 230 Rs service charge was my first phone purchased from my savings and this has been my worst experience for any Phone.
Hey My one Moto g 4 Plus is give touch problems but your moto service center alwas give the software problem , this is two time and finly i will send u what cant i do
I’m most intrested to buy Moto Z Play white. I approach so many financiers to buy thi phone in India, but no one help me by providing finance. So, I’m very sad now.But I will buy it, but when it is possible don’t know.
Don’t buy moto products.
3rd class service provide service center.
YOU’R PRODUCT ARE A PILE OF SHIT—IF THIS IS THE BEST YOU CAN DO , I SAY GIVE UP !~
touch screen has abnormal behavior, ghost Touch problem & both camera not working. maximum customer care number not reachable and someone not respond
still i having problem
really its very bad experience
I have buy moto g4 plus in month of july’16. now its charger is not working. from last 3 day’s i am continuous trying to connect with your customer care but getting no response .it is also in warranty period.please suggest were i get new phone charger and also suggest to you kindly improve your customer services.
I have been waiting for 20 years for accountability and responsibility from Motorola after having my face ears eyes neck brain hands, as well as internally BURNT repeaditly by the radiation coming out of a workplace Startac Motorola cell phone which was released to the public while still having problems meeting safety code limits for safe absorption of radiation from cell phones into your tissue and body before burning, It was and is evident that my phone had exceeded the safety limits. Recently more people have been coming forward with cell phone burns A young boy died of his injuries because no one has informed them of what comes out of their cell phone and how it can affect your health, it is been kept a dirty secret by Motorola. My thermal graphic images show my injuries which were once invisible and the public is a palled. I will continue to educate the public About the harmful health effects related to cell phone usage as Motorola has shown a lack of responsibility or care for the public’s health as well as children and pregnant women who are even more vulnerable to this insidious radiation.
Motorolla no.1 bad service center in India,70 days after do not repair my phone moto x play Rep.time-15.10.16 to 30.12.16 from State-Assam, City- Guwahati, Service Center Name-Ensure services limited ulubari
Never buy a moto phone. Very pathetic customer support. My motoG4 is just 6 months old and already repaired 5 times still the issue is not resolved. I requested for a replacement phone since this clearly is a harware manufacturing issue, but the moto team is not even responding. There don’t even have a contact to escalate. Only one call centre who don’t have any clue of how to support the customer requests.
Clearly moto phones are of very bad quality. They are trying to buy time so that the warranty period expires. Really unprofessional approach to handle customer issues
Hi,
I am Uttam Patra. I have a Moto g4 plus. I have a major issue with my device. In this month i am visiting your service center thrice times. first time sim jack 2 is automatically not work (Device submit Date 04-12-2016) & receive handset 14-12-2016 with change mother board. when i am receive device the audio jack is not work again i am visit your service center (16-12-2016, Okhla II, Delhi). Now phone is not take batter charging above 15% the service center guys are confused where is the problem. They are also charge my device half an hour the charging is not grow & suddenly it will taking charge. They are submit my charge & date cable and tell the replacement of charger & data cable is done within 15 day. I am also asking about standby charge and they are unable give. So what can i do with my device without charge & Data Cable. They had already taken my 15 day.
This time i am totally disappoint with Moto service.
So Kindly see the attached job sheet & Bill and solve my issue ASAP.
touch screen has abnormal behavior, ghost Touch problem & both camera not working .Question Reference # 161121-006693 Date Created: 21/11/2016 01.36 PM Date Last Updated: 24/11/2016 01.54 PM Status: Escalated
This is with respect to the conversation held between me and motorola Executive. from 19th.Nov, 2016 i am taking frequent follow ups from your site and still received only FAKE PROMISES.
I got a mail of matter escalation on 24th.Nov, 2016 and follow up via voice calls and after that i received mail from motorola head branch wait for one week to get mobile in hand.
Also i received mail from service center representative (Sagar Yadav ) regarding my device on 5 dec, 2016
”REPLACEMENT IS APPROVED FOR YOUR HANDSET”.
After that i received twice of times calls from motorola head office Authorities and said me wait for one week to get mobile in hand . but today i.e. 19.12.2016 but still not any positive action taken from your site and this is so frustrating for me.
I own the Moto X and it finally went bad so I had to buy a new phone. The price went up substantially on the Moto X so I bought a Moto G period worst mistake I ever made. I’ve had to replace it 3 times because of problems. By the time I have the third one I was past my warranty. WTF. This phone has had absolutely nothing but problems since I’ve gotten it. From one thing to the next it’s always something different on it. Piece of junk. I doubt I will ever buy another Motorola product again.
I had a Moto X and loved it and the screen finally went out. I bought a Moto G this time because the Moto X price went way up. I absolutely hate the Moto G. Nothing but constant problems with it since the day I got it. I returned it three times and the third time they said that I was already passed warranty. WTF. I have all kinds of odd errors going on with this phone nothing but problems. I will never buy another Motorola product as long as I live
I have sumbmitted my phone(moto x force) on 4/11/16 at noida service centre(satyam communication) . Which covers display warranty of 4 years. They told me that it will get repaired within 15 days.. But now i am taking followup regularly and no one is giving good response.. They told me to talk to telephonic support but again they are also not giving actual response Now i want to know that what should i do to get my phone repaired? I need it back .. And you guys give a pathetic service atleast you help your existing customer.. This was my first experience buying moto phone if i wont get a response i would never buy anything for lenovo or moto.
Hi sir my mobile is moto g 3rd generation is first problem ringer problem i given to moto service in anantapur neotel service there not done the properly there done the 3 problems . 1st problem ringer is not working there done again 2 problems 1st problem LCD white dats he kept 2nd problem touch is not working properly waste services in moto please band the company i giving to complete to press and police
DO NOT BUY MOTO G(4)
I bought a new MOTO G4 (4th gen) phone five days ago and it already has major issues. Ghost touch is the name given the problem by the countless others who have posted online complaints about this phone. When I called customer support, they pretended to be unaware of the issue despite there being complaints on every online retailer’s sites.
The phone just keeps launching new screens without being touched at all. Service center advised me to send it back to Amazon and buy another brand. Nice work, Moto.
I want to say that I like motorola, but that would be a major lie. I’ve HATED moto ever since I got my moto g3 for Christmas, but I didnt want to hurt my moms feelings by telling her that I asked for an iphone not this laggy useless phone. Im ashamed to be a consumer of your product and I want a brand new and latest version of the moto or this goes to the BBB. I really mean not to be harsh or anything but im sorry. My name is Zishon Nurani, and I really do expect an email back for this.
I want replacement.i do not have money to buy another new phone and there is no other point of contact of moto.m so annoyed.moto e3is worst.only a month..lots of problem.paid only a month emi and moto representative will definitely ask to go to service centre.then what’s the point of taking a new brand phone.
I have purchased a mobile from manufacturer Motorola in normal operating conditions, the mobile phone exploded with a terrifying blast at my home. I contacted Motorola support.
Motorola on my report, didn’t act in professional way, and on the other hand, they extended my troubles by compelling my time on name of discussions with management. After days of tedious follow up, Motorola offered me replacement of mobile as their best response towards my incident.
I need to know when there will be offers again on moto g 4 plus?
Or else is their any model of motorola goin to release soon?
OMG, there are already many frustrated folks here. Seems products & service is a uniform problem globally.
Will it be of any use to post my frustration also ?
The service centre expervice of motorola at kolkata is pathetic and would never visit motorola service centre.I would also recommend not to buy any motorola product.
Worst service ever..motorola just know how to make money. I repaired my phone thrice in a warrenty period and still not working…they just format the phone and give you
Pls tell me next sale of moto e3 power in flipkart
Worst customer service in kolkata. I bought Moto E- on online . many time send the emails but not getting proper response. my Moto E handset is Boot problems. so no working in on or off.
so if u help than good otherwise send ur corporate office address & collect my Moto E handset.
thks
Moto Company
I cannot believe that this million dollar company has suck horrible customer service! I have asked for motorola’s executive offices number and email, at this time, I am still waiting on the same. I am about to take this to the BBB. I feel defrauded, ashamed and highly upset at this time that I chose motorola for my cell phone needs. I sent in my device for repairs under warranty, I am very cautions, and handled my devices as best as I can to keep them in MINT condition, I sent in my device due to random reboots (which on one of the reboots it damaged my 64gb sd card), and device not charging properly. I just received a notification indicating that my device is being shipped back, when I call in to get the status of what was done to the device they are telling me that the device arrived with a cracked screen and that I was informed of this, at this point I was confused, angry, disappointed, especially since when my arrived I was not informed of this, and when my device was set to motorola it was sent in the original motorola box (for proper packaging and to secure the device) with the turbo charger), how the hell would the screen be cracked, so from a phone that had issues with the charging and random reboots, motorola is returning it to me with a cracked screen, I hate to say this, but WTF is going on? I have called several times to the customer service line, and no seems to give a dam. I hope and pray that motorola has a great quality team monitoring these calls, and finds opportunities on how to treat your clients, if you have a phone with a good screen, don’t send it in to service because they may send it back to you with a cracked screen! I hope someone reads this and puts some importance into this claim. I will be reaching out to the BBB as well. Thank you
Bad customer service.
New phone giving problem of Touch Screen, and submitting at service center and consuming 40 days now phone is with new 4 problems.
Bad Phones and very bad services of authorised centre.
This phones and their centre should be kicked out of India.
Rahul
Dear Sir,
This letter is regarding new business opportunity of 4G mobile phones which has recently emerged. BTC WORLD has been nominated as an enterprise distributor of reliance JIO. We set up 4G booths for JIO at corporate offices for registering connections through which we have encountered a new demand for 4G phones also hence we would like to associate BTC WORLD with MOTOROLA for providing complete package of 4G. With promoting JIO 4G services we will also promote 4G products of MOTOROLA. We have a huge event coming and various other event are lined up at other corporates. We hope to have an healthy association with you so that we can exploit this opportunity to the fullest
It has reference to the trailing mail The current status of the device is that the device is with me. I am not going to resubmit my mobile at service center for the 5th time for the same problem. You can escalate this mail with your seniors as well as the Management or share with me the contact details of senior authority who can take the appropriate decision. Further I would like to inform you that the previous job details related to this issue can be found at your system with the help
of my IMEI number (this information was shared by the service center executive). Once again I would request you to please escalate this issue with appropriate authority either in India or abroad and arrange to change my device with the new device (which should work properly).
I have Moto G 2nd Gen .I have purchased from flipkart on 10th of 2015 .After 8 months use memory slot broken , I have summit the phone at authorized service center MAA SARASWATI COMPUTERS ,GANDHI NAGAR in Jammu they were dismentling my phone charging point also damaged by service centre mechanic he was said to me that motherboard is required to change about 2 months my phone still in said authorized service centre
I will buy
moto g phone dated 25.07.2016 bill is attached, my phone not charged
complain mail send 06.08.2016 conversation is attach, dated 10.08.2016
phone in service center work Oder copy is attach, with in 2 weeks in
purchased date my phone is gating problem and service center not
solved problem 12 days (problem is charger port replacement) I need
new phone,
Moto is my best phone company I start with moto c116 model now I have
moto g4 finger lock model,
many time i call moto care (18001022344)pl wait pl wait tell me!! one
think tell me why i suffer??
moto phone purchased is my wrong decision?
It is badly experience I personally all times suggest my friend to buy
moto, but it is not expiation!!
Personally I am a warranty manager Mahindra & Mahindra I know what is
gridline ,in 12 days we assembled a new car,
I request to you pl take a prompt action and do the needful
please don’t but moto x play its duplicate raw materiel included in the product
I need help. I worked at MOS12 and I need a letter or a copy of my W2 form for a court process in Germany. Is there anything you can do.
Thank you for your help.
Please give the update of motorolla xt 926
Hi,
This is regarding my repeated attempts to get my Moto G 3rd Gen repaired through the authorized moto service centers.
The first issue was the ringer was not working and when I gave it to the service center, after giving the commitment of 7 days; they returned the device with the same fault and adding another fault to it.
Now even my SIM tray is not working for SIM 1.
I took it as a honest mistake and again gave the device for repairing, and yet again the same problem appears in my device.
Talking about the service that your service centers and the customer support guys give to the customers is really really pathetic.
Call center guys talk rudely, don’t give a tentative time for the solution of the issue, and even disconnect the calls.
I don’t what is the issue with you people; you treat your customers like trash.
There has been zero efforts from your customer support and from the service centers regarding this issue.
You guys should be ashamed of yourself when to brag about the service and support across the nation when it’s so pathetic in the NCR.
I am writing this mail just to tell you guys to wake up and resolve my issue as soon as possible else there are other ways that can be used to get you guys in trouble.
Don’t test the patient of a genuine customer or else can put guys in your heels.
I want call back from your team no later than tomorrow or else I will drag you to the consumer court.
Regards ,
Birendra Singh
are u not feeling shame of ur company u see i am complining from16 th may tilldete u have not rectified my pice my job no aiready mentioned ur doing frad with the public when it is in warenty period why the company not providing new one insted of changing two times mother board and some of the parts now u people wants to chang the back panal and speakars.
I was just on the phone with tech. And they hung up. Ihave a droid turbo it has been replaced two times ,the second time they had to have a deposit of 99 dollars plus 27 dollars and some change for them to send a rephifrubished phone. Well this phone is just as screwed up as the first one was .Now I just got an email telling me that they are going to put back the 27 and some change but no mention about the 99 dollars . I see a lot of people are having problems with Motorola.. ……
i have posted mail on 25th june 2016 but there is no use no one responding till date i have not received new one.THE WOREST COMPANY MOTOROLA .
I am very unhappy with the customer service and product!
my son saiprasan kumar purchased one motox styl through flipkart. it is under wareanty period .1. Due to not trassing the 2nd sim and2. out going voice hearing lowly 3. in galory problem with these three problems i went to ur service station SSELECTONICS SHOPNO. 1, FIRST FLOOR, HARD COMPLEX,OPP CHERMAS; MG ROAD SECUNDERABAD-3 Ph 040-40174589;cell:9177661919 on dt16 may . they said the mother bord is problem it take 15 days. after 15 days tey replacd mother bord no352342070786033 replacment no-q287BU2XWH. After cheaking at the serviceing center the problem was not rectified they said once again we have to change mother bord . so i leav my phone once again. they changed the mother bord once again the no is352342070658497dt 1-6-2016. even then also the problems not rectified and they damaged my back panal . till date i dont have call from ur service center.u se sir ifafter 2 times mother bord replcement and the phone is not in original condition u people should give new pice. i dont want that pice.contact no CELL:919459350116;918686101090. MY JOB SHEET NOIS209 dt 1-06-2016; WORK ORDER NO: SCD/MG/16/00014dt16 may 2016 this is my last trail i contacted ur all officers there is no use so kindly do help in my case to issue new pice to me . i am suffering without phone since 11/2 month.
sir actually i am also facing the same problem they wont do anything…my mobile model motog4plus
Hi moto team I submitted my moto g4plus mobile to authorize service centre tamilnadu Tirunelveli district.for a problem of display shadow issue and heating issue one week before they didn’t gave job sheet I wait for one week now they returned my mob after usage of 20min same issue will appear and my mobile not charging…. already service centre people treat me very badly and they are not respond my phone calls…I spoke with moto customer care they also speak like useless things…am totally disappointed….how to solve my issue…..moto treating consumers are useless….
I had bought a Moto G 3 from flipkart on 31 July 2015. After some days of using it, it started to have distorted sound in the speaker. I requested for a replacement. After 5 or 6 requests, I gota replacement from Flipkart.
I went on with using the device for a few days and then the touch feature stopped working at two areas of the screen. As the device had a warranty of one year, I submitted the device at a moto authorised service center in Calicut, (Kerala,India) Rythm Mobiles. It was after a month that I got my phone back. I worked OK for 5 days. The touch screen stopped working completely after that. The situation got as bad a me being unable to unlock the screen. I submitted it at the same service center again. It was after 34 days that I got it back. As I started using it after that, the earpiece started to give low volume and low clarity sound. It was so bad that I couldn’t even attend calls properly. I paid Rs 13000 for this and I am not even able to attend calls properly. It also had issues when connecting it to the PC for transferring data. It just gave the message ‘MOTO G3 IS BUSY’. I would have to try connecting again to make things work. About the issue that came up when I tried to transfer data by connecting it to the PC, I had told the service center staff about it when I submitted the device before.For the two times I got the phone back from the service center, they had not solved that issue. Currently, I am using the headset so as to attend calls. I am hesitant to submit my phone at a service center where the staff shows no responsibility. If I do, it would just stay overthere for a month.
Is it to keep the phone at the service center that I spent so much buying it.
While these things were happening, there were calls made to the moto customer
care and followups about the case via email happened as well. Once, when my friend contacted the Motocustomer care about this they had told to submit the phone at the service center again and get a new case opened so that they could be provided with a job sheet number. When the service center staff tried to open a new case, they got the message in the computer that this device is in a BOUNCE REQUEST STAGE. That implied that they couldnt service the device. ( I was told that it would be possible to open a new case only if it has been one month after the previous one had been closed. It had already been one month since the last case had been closed.) When a customer has spent his money to buy a phone and when it has problems in functionality, if the company which provides the warranty tells that they can’t service it, I find it hard to understand the justice in that. The behaviour of the people from the company lacks all the responsibility and commitment that is required when dealing with customers.
I had skipped my job and wasted my time multiple times by going to the service center. I have not gained anything good from this phone after spenting my money to buy it. It has actually led me to losing money. I am certainly not interested in using this phone anymore. The company should take the phone back and give me the money I had to spend for it. There is nothing right on the company’s side when they deny a refund after what has happened. I had bought this phone as I liked the motorola product and the company. But when the phone had an issue, the company didn’t show the basic decency to solve it as quickly as possible. I don’t want a device that has lost its functionality thrice. The phone which had an issue in 2015 has not been properly repaired yet. They have also denied a replacement or a refund.
There were a lot of calls made to the customer care and a lot more emails that were sent regarding this. All the detail that were asked from me were provided. But they never respond in a discreet way to tell us what can actually be done by them. All we got was generic statements of apology and sentences like we ‘just get a new case opened and we will assist you further’. With the email replies, they were just providing sugar coated words to make me think that there will be a solution for this soon. There is no point for a customer care like that to exist. The call log number that was made for the call made to the customer care was 160423015405. The email ID that I used for communicating with them was [email protected]. The last call made to the customer care involved the agent hanging up the phone denying to get a supervisor to speak to me. Such behaviour and irresponsibility from such a reputed company. As a customer who got caught up in this situation, I want the company to take back the phone and refund my money as soon as possible.
I bought a Motog 3rd generation via Flipkart on 22nd December which completely comes below warranty period. Recently the phone wasn’t charged properly and the time it took was miserable. After showing it in the service center(smart services, Bhubaneswar) they told us that the issue doesn’t come under warranty claims. They are willing to charge around Rs 2500 for replacement of the charging port. As there is no external damage and it’s completely internal, no money should be charger to get it fixed. As Motorola is becoming very popular, huge and a well known brand for smartphones all over the world especially in India, i hope that proper justification shall be provided. It’s amazing to know that the repair cost of the charging jacket is 23% of the cost of the mobile phone i bought.
Details-
job sheet no.-9426
date-02-06-16
IMEI/MEID no.-352356073673493
I am highly disappointed from moto service centre….worst customer support…..I would suggest never ever think to go for moto phones…..these people are befooling us…..
Yes I sent a phone in over a year and a half ago for a faulty headset port. I have never seen my phone or the slitest refund? They then had the gall to send me a customer service survey which I didn’t even waste my time on! They suck in essence! The high-rolling executives in the company is a joke
Yes I sent a phone in over a year and a half ago for a faulty headset port. I have never seen my phone or the slitest refund? They then had the gall to send me a customer service survey which I didn’t even waste my time on! They suck in essence! The high-rolling executives in the company is a joke. I think that there are enough aggravated customers out there a class action lawsuit would be appropriate. Who’s in?
Please let the FTC know about your consumer abuse
Worst customer service in India especially in Delhi ask them anything and they do not know anything… Motorola you can not rely on these centre’s please be serious India is a big opportunity
What the H… This was a zoo trying to get anyone to help me
WORST SERVICE EVER…TALKING TO THE PHILIPINES …NO ONE HAS ANY ANSWERS!
ARE YOU KIDDING ME??????/
THIS WAS A JOKE!!!!!!!!!!!!!!!!!!!!!!!
same story with me sir, motorola moto x2 purchase from flipkart.com for 329999 RS. in INDIA. within 11 month screen goes functionless. motorola athorized service centre could not fixed it after 90days also…. motorola i can say YOU ARE shameless people who doesn’t care customer…. Motorola… the shameless company
same story with me sir, motorola moto x2 purchase from flipkart.com for 32999 RS. in INDIA. within 11 month screen goes functionless. motorola athorized service centre could not fixed it after 90days also…. motorola i can say YOU ARE shameless people who doesn’t care customer…. Motorola… the shameless company
Authorised dealer of motorolla cant repair my phone but a local mobile shop done it within 4 hrs… what those people in service centre of motorolla really doing??are they really have enough knowledge??they opened my mobile just seen my board and closed thats it they done…they dint even clean my mother board…After cleaning itself the board starts to work one local mobile shop man told..then what is the difference between you and local mobile service centre..The Motorolla name gets spoiled with those service centre….In Authorised service centre they tried to remove my motog4plus display that time they BROKEN the display also and gave it to me… really shame on company….now i have to buy display of my own costs…feel really bad…as a middle class family i only know the worth of 15000rs….the rupee 15000 not come just like that… i really dono what to say … atleast my HUMBLE request please exchange my mobile or send me display of motog4plus
I would like to get your kind attention to this incident, where me as a customer has been an agrevied party due to your service centres being incapable of accepting the phones from the customers.
I had purchased a moto g turbo edition vide order number: OD204771178993274000 from flipkart. I would like to keep you informed before we proceed this order is gift for me which was purchased by dilip phadnis as a
gift for me i.e dilip khanolkar due to which i was not able to place the
phone under the 30 days replacement provided by flipkart.
Since the day the phone was delivered. I am facing multiple simultaneous
issues with the screen, wifi and battery drain. The issues have been
reported to motorola technical support team. They have advised me to visit
the customer service centres. And get the things diagnosed.
I have already visited the service centres 4 times till now. Whenever I
visit the service centre. I have been given some or the other stupidest
reasons no matter at what time i have visited the service centre. I also have a call recording between me motorola technical support toll free number and also the conversation between the motorola technical support toll free number and the service centre I visited.
Requesting your intervention in this regard to help me as a genuine
longtime customer who is being denied his rightful warranty service claim
by the motorola authorised service centres because they are “*incapable”*
of handling customers to whom the lenovo or motorola phones are being sold.
And i mean any because i have been given reasons such as servers are being upgraded or are down 2 times and we cannot handle more than 130 customers per day 2 times. Due to which i don’t have any job sheets with me. For which i am not responsible for neither they are ready to accept my phone diagnose the issue which is pretty straight forward as there are support tickets already open with the motorola support team which I can share with you if you want. Including the call recording which i have already mentioned.
Please feel free to contact me on +919833018122.
Report to FTC PLEASE
Please refer to a Feb 16, 2016 conversation. I purchased your moto 2 phone for around $100.00 and found it was defective. Your repair team could not fix it ! I was told they would replace it for free. THEY DID NOT AND WOULD NOT HONOR THEIR WORD. I have talked several times to a corp. executive but have not received any respect or a replacement phone as promised. It seems very dishonest and almost like a scam. Please, can’t someone help a senior citizen in the right??? John P.
Take your issue to the Federal Trade Commission ( FTC ).. I recommend that we all report this consumers abuse to them. They need to be shut down if they can get it together.
Dear Motorola University Recruitment Team:
My name is Rocio Romero and I am the Job Developer for the Career Center at California State University, Northridge (CSUN). I am well aware of the great array of internship and career opportunities at Motorola. For this reason, I am very interested in getting the word out about these opportunities to (CSUN) students and alumni. Our campus is located about 25 minutes north of Los Angeles.
Here’s a little bit about the University:
Serving more than 42,000 students each year, CSUN is one of the largest universities in the United States, and it has an impact to match its size. Money Magazine recently named CSUN one of the top ten values in all of higher education, and the Social Mobility Index ranked CSUN fifth in the nation for elevating its students’ economic and social well-being. CSUN ranks 10th in the country in awarding bachelor’s degrees to underrepresented minority students, fifth nationally in awarding master’s degrees to Hispanic students and enrolls the largest number of deaf and hard-of-hearing students of any U.S. state university. CSUN’s 171 academic programs and engaged centers enjoy international recognition for excellence. CSUN currently partners with more than 100 institutions of higher education in 22 countries around the globe and attracts the largest international student population of any U.S. master’s level institution. Situated on a 356-acre park-like setting in the heart of Los Angeles’ San Fernando Valley, the campus features modern educational buildings and world-class LEED Gold-certified performing arts and recreational facilities recognized as among the best in the country. CSUN is designated as a Hispanic Serving Institution (HSI) and an Asian American, Native American, Pacific Islander Serving Institution (AANAPISI) and we value the diversity of all of our students and the campus community. CSUN is a welcoming university that champions accessibility, academic excellence and student success.
I would like to get in touch with someone in your department to learn about your University Recruitment efforts in California and what we can do to help your efforts. You are welcomed to contact me at
Rocio Romero
A terrible company to work for
Worst customer service. I brought moto G2 after one month incoming and outgoing issue started. I submitted it to nearby Motorola authorized service center they told me that we have ordered part and they repeated the same thing for two months. They take too much time. Half of the warranty period gets over. The customer service is ridiculous.
Bought a Moto E smartphone 3 months ago and Motorola tell me it is defective, as I have worked out for myself. We are travellers and bought the phone in Brazil, we are not there now and have been told the warranty will not be honoured unless it is in the country of purchase. Will never buy motorola again!! so much for being an international country
Rich osterloh I have always been a Motorola fan for years never had an issue.. The other day I had the absolute WORST experience calling customer service. Totally incompetent, wasted my time and WAS NOT helpful in any way… When speaking with a supervisior attempting to remedy the situation , they were uncaring about how I was handled and the outragous amount of wasted time and could only offer an apology for the incompetence ..unless someone can find a way to turn this around you’ve lost a loyal customer……:-(
For my Father’s Day gift, I purchased the Moto 360 smart watch and spent a little extra to get the mono link watch band and not the leather band that comes with the watch. During the course of the first 4 months, I required 3 separate watch repairs due to the plastic piece that holds the watch band to the watch breaking. I am active and quickly realized that this watch really wasn’t meant for an active user. Each time I sent the watch in for repair, I was required to send the entire watch, band and all, to the repair center. Each time I received the watch and the mono link band except for the 3rd and most recent time. I received the watch back, but with a different band. I immediately called CS and was given the run around for weeks. I had to constantly repeat my information, find multiple IMEI??? numbers and provide the original order number to prove I purchased the watch from their site. I was told I did receive the correct watch band even after I provided the original order number to them numerous times. I was asked to take picture so the watch and band to show I didn’t have the mono link band. Really??? The repair center does not keep track of the repairs and what is sent back to the customer. I spoke to at least 4-5 different reps and they all spoke from the same script with me holding for up to 5 minutes at a time during hour plus calls. There were some calls where I couldn’t understand the rep and pleaded to speak to someone else. At one point a rep stated that they were out of stock for the mono link and used another watch band when repairing my watch. He also stated that I could wait to see when they will get in new inventory, but wasn’t sure when that would be. After many more conversations, I was finally told that they do not make the moto 360 anymore and did not and will not have the mono link band in stock. I was offered a leather band as a replacement and told that they do not give credits nor can they offer me anything else. I did not accept the leather band because I have one of those as well and it would not make up for the additional money I spent for the mono link. After numerous tries with no success, I finally gave up. I think that was the plan all along. String the customer along while frustrating them beyond belief, repeat the same information over and over again, offer no real solution that will make the customer whole and hope they will eventually give up. Now that is customer service! Thanks Motorola!
We are having a lot of difficulty getting a replacement for a defective phone that was sent out. Going on about two weeks now. I really wish this company would value its customers as we are people who frequently recommend phones to other people and we’re not really feeling like We want to recommend Motorola based on the customer service. The products are usually good, but this experience is really not helping.
Report this company to the FTC for consumers abuse
In regards to Motorola’s failure to provide updates:
https://www.change.org/p/motorola-force-motorola-to-meet-it-s-promises-to-update-devices?recruiter=416982586&utm_source=share_for_starters&utm_medium=copyLink.
job nob AMSPUE000250 mobile is in service station for almost 2 months still no solution (PUNE Maharashtra India)
Customer Service is the worst of any other company that I know of. On Saturday October 10, I called about 12 times. 9 times after a long hold I heard a click and call cutts off. The other 3 times again after a long hold I could talk to CSR and after I explained the problems with my phone, they put me on hold and then it cutts off again. This is totally ridiculous.MOTOROLA should not be allowed to conduct business until they fix the customer service. The executive team of Motorola all should be fired for incompetence and lack of leadership.
Gotta concur with Charlie, the others. *** WORST CUSTOMER SERVICE, EVER *** . Google Nexus 6 defective unit, now on my fourth week with Repairs and Escalations team WITH NO END IN SIGHT. Will never be a Motorola customer again.
Brought a droid turbo phone and the Bluetooth do not work in my car the calls are not clear you can not understand what the peoples are saying Why have Bluetooth hook up on a phone when it is not going to work will not buy any more of their product.
I have tried to buy a phone from the for 72 hours! I all get I am escalating it to another level!
This company has THE WORST CUSTOMER SERVICE. ITS A JOKE
Well I guess it’s no surprise that Motorola is so far behind its competition. The customer service is indeed horrible. I have been trying to reach their customer service department for over a week and the call keeps getting dropped. Usually this is after being on hold for over 10 minutes.
You clowns need to get a big tent and start a circus. You seriously are a joke.
On a new phone purchase, they take your money immediately, even when they don’t have the parts to fulfill. Customer service in other countries is awful as they only read scripts…. Even the escalation channel lacks an ability to do anything about the issues. Heck, they will even parrot what they’re told and have no problem passing it along…. Without thought to when parts will be available, when the phone will be ready, etc. Just awful. If the purchase is this bad…. The service on repairs / support will be too.
this is the worst company you ripping people off i have to bluetooths h-720 try get them replace u wanna give me a cheap boom thats 19.99 mines was 40 thats sad reporting this company
I spent 25 years of my life in the telecomm business and have NEVER experienced such awful customer service; a simple repair to a broken screen on a Moto X is now into it’s 6th week, and these people, while acknowledging that I sent back my phone, tell me that the RMEI number in the phone does not match their records so now they want my credit card again so they can re-charge me by opening a new service record. They screw up their internal systems, and now it is my problem.
These people kept me sitting on hold listening to their God-awful music-on-hold that repeats itself every 10 seconds for over an hour on the call I just got off, and for 40 minutes before that. Not a thing was resolved other than my mind to bad-mouth this POS company and their products ever chance I get. These guys suck.
My phone is under warranty yet u refuse to help fix problem with your phones without charging me if this is your policy to cheat your customers I will find another brand your policies are why you are struggling to keep up with other company’s thanks for nothing.
Same problem as all the above. Waiting on a replacement phone since April. Purchased phone in December, 2014 stopped working in April 2015. Moto
I can’t believe the run around that I got at Motorola, I would not recommend this product if it was the last cell phone on earth. The company lie and don’t stand behind their word. I have been waiting for them to send me a replacement phone for months, now that I am tired of waiting I called them and told them since they can’t send me the replacement unit as promised then please send me back the phone that I purchased and sent to them. The rep placed me on hold for about an hour now but I am waiting for satisfaction. DON’T BUY MOTOROLA PRODUCTS, JUST ASKING FOR A HEADACHE.
Ticket number 150624-004626 6/23/2015 (UNRESOLVED) I will never buy another Motorola phone again. Customer Service in this company is a joke. Every call goes over seas to El Salvador/Philippians. With the heavy accent and poor phone connectivity it is nearly impossible to get an issue resolved. My phone is 2 months old and they cannot resolve the software problem. They only way for me to get a new phone is for me to send my phone in first and wait 7 to 10 days(without a phone) for the new one or pay money for them to ship me a new phone first. I already paid for it once and it and it is under warranty. My daughter had an issue with her IPHONE they overnighted her a new one and then we sent the broken one back. That is customer service.
Motorola services sucks in India. I had visited service center name -S.G.INFOTECH AT BORIVALI WEST MUMBAI INDIA . THIS SERVICE CENTER SERVICES ARE POOR .MANAGER IS VERY RUDE.THEY DONT HAVE ENOUGH SEATS TO SIT .ONE HAS TO STAND FOR 3 HRS TO GET A 20 DAYS OLD PHONE SERVICED .PLS CHANGE YOUR ATITUDE . EVAN OUR TIME IS IMPORTANT
No wonder their customer service sucks. This is a terrible company. The only thing they are concerned about is getting richer but it won’t be from another penny of mine.. 🙁
I had the worst customer service ever.they suck and will never buy another phone from them they can’t ever satisfy there customers with there problems …they absolutely are the worst company ever!!! P.s the moto e&g suck don’t buy them
Service is terrible and customer service Representatives don’t even thoroughly understand the warranty that Motorola is offering to their consumers. I’d stay far away as several representatives have given me a hard time honoring their warranty.
This was the first motorola phone i buy, and the last.
They have the worst customer service imaginable. I cannot believe how far downhill they went after being sold to Lenovo. Support for Motorola used to be out of Texas and they actually cared about the customers. Now they simply don’t give a poop about us and tell us random lies and then tell us they have no power to do anything.
Solution: Here’s an X Code to order a new phone to replace the broken one.
X Code doesn’t work.
Give us ANOTHER 24 hours to make this right with an X Code that will work.
This is three days after a 5 day deadline they have for an Advanced Repair.
Motorola services sucks in India I had submit my phone to global service centre pune,India before 23 days and till now I don’t have any update and service centre people always said that please wait your phone will take 2-3 days so please tell if you want to give my phone back or not . u are such 6sigma bogus company.
Did you get your mobile? I’m having a similar problem, its been 20days now
Wow what a horrible experience!!!!! I loved Motorla phones until I decided to buy one on their website (usually buy from my cellphone carrier). I am 300% sure they saved money in out sourcing their customer service but they are just horrible, no people skills and extremely slow. It has taken me two 45 min calls to even track down a return and credit. Poor poor poor decision making in customer service department, I felt like I was talking to a brick wall and they keep repeating themselves not listening to what I had to say!!
I have had the same experiences. Sent a MotoX in for repair beginning of October/2015. I have yet to receive my phone back nor can I find anyone in “CustomerService” that could find their ass with both hands. One huge pack of outsourced IDIOTS!!! The fact that Motorola goes to such extreme efforts to make it impossible to contact anyone at corporate shows what gutless wonders they are and that they could care less about customer sentiment after the sale. They need not worry about me ever again as I will NEVER purchase another product from these corporate scumbags!
trying to order a phone for over a week now and the order keeps getting canceled through a glitch in their system, but they prefer to blame the customer for their shitty service
I am going through the same issues. I want to whats the point to have a great product that cant purchase! Shitty service is being far to kind
I have had the worst time with Motorola Mobility Customer service. I have been dealing with a ESP warranty issue since I had to swap my phone for a warranty replacement. Customer Service needs to be re-trained. They do not have the tools they need to do their jobs. I will probably never purchase another Motorola product again. I wish I could return the one I have now.
I totally agree with you. I WILL NOT PURCHASE ANOTHER MOTOROLA PRODUCT.. Their the worst ever….
I totally agree with you. I WILL NOT PURCHASE ANOTHER MOTOROLA PRODUCT.. Their the worst ever….
Have to advise you that Walter from the call center called tonight! He is really working on my case right now! He is the only one that has helped me thru this whole nasty experience. Thank You Walter!
One out of a hundred ain’t bad..lol.. Walter need to be working for a better company. One that meets his standard and have his dignity and integrity..
Horrendous customer service, even at a so called corporate level. And the executives hide from the public. Gutless wonders. NEVER BUYING ITS PRODUCTS, OR ITS RELATED COMPANIES’ PRODUCTS AGAIN.
I agree.. This company shouldn’t even be open… Their another Radio Shack…