Contacting Bose Headquarters
Bose is a sounds company in that the company designs, manufactures and sells headphones, speakers and stereo equipment. From noise-cancelling products to speakers claiming to produces sound with the best quality on the market, Bose is a premium product with a variety of options in product selection and price.
Bose Headquarters Info
The Bose headquarters is located in Framingham, Massachusetts. Contact information for the corporate office is available on the company website and includes an address, phone number and email address. The email address is for the support department, but your email may be forwarded to the corporate headquarters upon request. The official website for Bose headquarters is located on the company retail website.
- Address: Writing to the Bose headquarters is as simple as addressing your letter to the Framingham address. If you know the department you need to contact, add an attention line so your letter is delivered to the proper department.
Bose Headquarters The Mountain Framingham, MA 01701
- Phone Number: Call 1-800-999-2673 to reach Bose headquarters and, we believe, the customer service department. The company fax number is 1-508-820-3465.
- Email: The support department at Bose headquarters is available [+], but there is no email address for the corporate office. When addressing the support team, ask for your email to be forward to corporate.
- Website: The official website for Bose [+] offers information on products and the ability to order online. Company information is strewn throughout the website on global and contact pages. The best place to find corporate information [+] is on the global US page.
Bose Headquarters Executive Team
We hoped to find more than the names of executives in the company, but there is no information on the Board of Directors behind Bose headquarters on the official website. We finally located an investor page that listed both the Board of Directors and the executive team.
Board of Directors
Donald Grierson
Thomas Bogan
Paul Lacy
Michael Porter
Robert Schechter
Renato Zambonini
C. Richard Harrison
James Heppelmann
Executive Management
James Heppelmann
Barry Cohen
Robert Ranaldi
Anthony DiBona
Marc Diouane
Jeffrey Glidden
Robert Gremley
Brian Shepherd
Aaron von Staats
Bill Berutti
Bose Headquarters Brands
Bose is the brand at the heart of the company, but there are products sold under the Bose name that are trademarked to the company. Products like the FreeStyle, QuietComfort, SoundTouch, Wave and SoundTrue are available from Bose.
Resource Links
- Bose Email Address
- Corporate Information
(7 votes, average: 3.57 out of 5)
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All are complaints , hmm surprising a leader in audio technologies shows so much
disregard for their customers. It sounds like dealing with the big box stores . To sell products;
not deal with dissatisfied customers. I hope for resolution.
I bought a 2016 Chevrolet Colorado Crew Cab Z-71. The description of the BOSE PREMIUM AUDIO
on the BOSE USA website states the BOSE system for the Colorado has 7 high performance speakers
and includes a sub woofer. I listen to a lot of talk radio so I didn’t notice the real lack of bass tones.
It was a friend of mine who remarked my BOSE PREMIUM AUDIO sounded rather wimpy. I said well
there are 7 High PERF. speakers and a sub woofer it ought to sound great. Well we looked for the
sub woofer enclosure behind rear seats under seats, everywhere and there is NO SUB WOOFER. I contacted
BOSE customer service and they could not locate the advertisement of the BOSE PREMIUM AUDIO for the
Colorado. I sent the info to them and after a week I got an email with an apology and was told “it was a mistake”. The sub woofer portion of the BOSE ad was removed the next day. Part of my decision to buy the
Colorado was the fact that the BOSE AUDIO was 7 HP speakers and a sub woofer. I am waiting for BOSE to do the right thing and ship the sub woofer to Rick Hendrick Chevrolet in Buford GA. where it can be installed
and make the system complete. So far nothing from BOSE accept a cold silence.
I sent my system in for repair and they received it 2/20/17. I have sent 7 emails, made 4 calls and just got off the phone with another and as of this date they have not received the part from the warehouse??????? and it still is in limbo. I have another and had been very pleased with it but product and service are questionable at best.
Please forward to Corporate Managers. 1st off. Ive purchased 3 Bose home ent systems from you. I had a conversation with a rep at 2:40pm Pacific time 2/28/17 regarding an upgrade from my lifestyle 4800 to a new 650 product. Please listen to this call. I promise you will find ways to improve your customer service. He explained that I could trade in for an upgrade as done previously. He also mentioned 25% off for customer loyalty. He directed me to call my local store to check availability before proceeding. I did just that. I asked if I should bring my old system, she then informed me (to my complete surprise) me that they don’t do trade ins anymore. I was completely blown away because minutes earlier I was being told something else. I called back and spent 22 minutes in a painful phone call that was nothing short of confusing, hard to understand and completely useless. They had NO record of my earlier call or documentation of the conversation. ????? I wasn’t being instructed on how to pursue the new system. I wasn’t being listened to AT ALL and I felt like I was begging to buy a Bose system for my home. I repeated explained that nothing was wrong with my current system…to no avail. PLEASE PLEASE PLEASE listen to the phone call. I love the product but if this is how I have to waste my time, I am forced to switch to a more costumer friendly company. If my phone call with your C/S was indicative of how the company is run, then the lack of follow up or a phone call wont be too surprising at all. I apologize for the negative tone but I am very busy and don’t have time to go through such a useless and complete waste of time to spend my hard earned money. Thank you for your time. I am also forwarding this email to Bose Corporate office.
Where are all those kind gentlemen that use to answer our calls? I called to place & order could not understand what the guy was saying & had to hang up. Called again & some twit answered. I said I wanted to place & order for another remote. She had a real problem finding it. When she started to have what I will call nervous giggles I just said FORGET IT AN HUNG UP. So this morning I thought I will try once more. When a woman answered I asked her where are all those nice guys that use to answer the phones? She hung up on me. Those guys were the kindest people. They new exactly what you needed. I don’t understand why you have hired people that are without a doubt going to send your customers to purchase their goods elsewhere such as myself. What a mistake
Hi Bose I will no longer get be buying from your company you hired my husband work there Anthony bilodeau and he is a wife beater and child abuser I will go to the papers and make sure he is.t treated like a man the way he is at home
I own a Home theatre system and am a Bose customer for twenty years. I used the system in Dubai, UAE for many years where i got excellent service. However, had a harrowing experience in getting it set-up in Mumbai, India last week. After several follow-ups, an engineer turned and set up the system. The charges were very heavy. Then I was told i need to purchase a Cinemate Series One remote for it to work. After buying it I realized the system still does not work. After repeated calls, en engineer turns up and tells me curtly that I will have to pay so much for his visit and so much for getting the system checked. Not only are the amounts huge when i asked him why would you charge so much without first checking what is wrong with it. It worked splendid in Dubai. His answer was, by shrugging his shoulders, that is the way it is. Am absolutely appalled at this indifference towards the customer. will definitely not buy Bose again in India.
BOSE PRODUCTS IS NO GOOD
THAT IS ALL I HAVE TO. I WILL NEVER PURCHASE ANOTHER PRODUCT OF BOSE
I place an order on Dec 12, 2016 for two SounLink Mini with Amazon Echo Dot. I received an email to confirm the order and claim it will ship in 4 days. I called customer service on 12/20 looking for a tracking number. I was told they were out of stock with the copper/black color. I asked why I did not receive an email letting me know. This advertisement boasted of on-time-delivery for Christmas. She said she could change the order to a silver and I requested it be expedited to one-day delivery and she agreed. Today, 24 hours later I went to track my package, not sent out. I called again, spoke to Emanual who told me they just received inventory today but only of the speaker not the Echo. Did not know when it would be received. I asked to speak to a supervisor, I was hold for another 45 minutes. The supervisor told me he had no idea when it was coming in and nothing he could do. I asked why he did not notify the customer of this problem, I was told he didn’t have that capability. I cancelled my order because of the way Bose treats its customers.. I will not order from Bose again. Very disappointed. Please forward to Corporate Headquarters. I would like the executives to know when they advertise products they should make sure they have them in stock. The customer Service Dept. needs help, you are losing customers fast!
EXTREMELY DISAPPOINTED WITH THE SALES @BOSE. FOR SUCH A REPUTATION OF GREAT SOUND SYSTEMS THERE SALES AND DELIVERY IS MUCH LEFT A VERY DISSATISFIED CUSTOMER
I ORDERED A WAVE SYSTEM ON NOV 24 PAID IN FULL AND WAS INFORMED 3 BUSINESS DAYS. AFTER WAITING 2 WEEKS THE PRODUCT ARRIVED AND WAS DEFECTE . I WAS TOLD I HAD TO RETURN IT AND ONCE IT WAS TACKED THE WOULD SEND A REPLACEMENT. TODAY WITHIN ONE BUSINESS DAY, THAT WAS DEC 8TH. TODAY DECEMBER 21ST I HAVE BEEN ON HOLD 45 MIN WHILE FILLING THIS COMMENT CARD PROBABLY TO BE TOLD THE SAME STORY IT’S GOING TO BE HERE TODAY. NEITHER BOSE OR UPS WANT TO TAKE RESPONSIBILITY (SHAME) 2 WEEKS OF WAITING AND CALLING AND GETTING NO WHERE. I AM GOING TO A VERY UNHAPPY CHILD FOR XMAS NOT TO MENTION HOW FRUSTRATED AND EXHAUSTED I AM TRYING TO MAKE HEADS OR TALES OUT OF THIS PURCHASED WITH BOSE CANADA, YET DEALING WITH PEOPLE THAT ARE ALL LOCATED IN THE PHILIPPINES THAT DON’T KNOW HOW CLOSE WINDSOR IS FROM DETROIT. OK I NOW HAVE UPDATED INFO I GOT A NEW DELIVERY COURIER “FEDEX ” 2 TO 3 BUSINESS DAYS IT ARRIVED IN MISSISSAUGA TODAY AT 1:00 PM. I ASKED FOR COMPENSATION FOR THE HASSEL INCONVENIENCE AND THEY OFFERED ME A 25% DISCOUNT ON MY NEXT PURCHASE. WHY WOULD I PUT MYSELF THROUGH THAT AGAIN,AND WAS TOLD SEND THE PRODUCT BACK TO THEM REORDER AND THEN THEY WOULD HONOR A DISCOUNT. ARE THEY FOR REAL ? I HAVE A LOT MORE TO DO WITH MY TIME THEN PLAY THEIR GAMES. MY ADVICE DON’T PUT YOURSELF THROUGH IT, YOU MAY END UP DEAD FROM A HEART ATTACK AND NEVER GET TO ENJOY WHAT YOU THOUGHT WOULD MAKE A GREAT FAMILY XMAS PRESENT. MERRY CHRISTMAS
I ordered the soundtouch 130 over 3 weeks. Two days after it was ordered I checked the track your order on their website. It said the item was shipped. Two days after that it said we received your order. I called their customer service line the only thing they could tell me is that it did not ship. Now for the ten days I call them every day and I get the same response. It is going to ship out tomorrow and I will have it in 2 to 3 days. They have the worst customer service of any company I have ever dealt with. I will be canceling me order and getting my money back. Thank you Bose
Hi Bose
I’m using your SoundLink Mini. I’m experiencing shutdowns randomly even when it’s fully charged; as indicated by Green LED.
I brought it to your Singapore service center during warranty period and was told it’s good to use. I continued to have this problem thereafter but felt pissed off to revisit. I’m now out of warranty. So Mr Bose, tell me what I should do? Pls don’t tell me to go visit your service center again…..I’m tired.
Bose is supposed to be one of the best, but looks like your quality is bad.
Patrick
I am extremely upset with Bose!!! I ordered a Soundsport wireless headphone for my daughter-in-laws birthday. Placed the order a week ahead of time, Received an order confirmation that it was in stock and expedited delivery mode 2-3 business days. CHarged it to my American Express card. Called my son to let him know to look for it on Wednesday given I placed the order on a Friday.
Well a week later and I get an email saying it was just shipped!!! Now it won’t arrive until a week later than stated on my confirmation.
I called customer service for an explanation and after speaking to the reps supervisor (ID#JG47464) all I got was “I’m sorry”. I would have expected better service from a company like Bose. At least an email letting me know there was a delay in shipping would have been nice. You can bet I will take my business elsewhere from now on. Such a disappointment !!!
Please forward to the Corporate Office.
I purchased a Soundtouch 120 home theater system, paid $1100 cash on this thing because of the Bose reputation and sound quality. After only having it for 10 months, the wireless connection between the main module and Acoustamass keeps, randomly dropping in and out, no error messages. The Service fix: Send a cable.
There’s a good reason why I wanted the wireless connection. I am so disappointed in the quality that I very highly doubt at this time, that I would recommend this product to anyone. This problem is occurring right this second actually. This really sucks!!
I have Bose home theatre system. I have complaint to their service centre/call centre at Mumbai, India one month before. But so far no response. On my repeated complaint, finally they authorised one engineer who was supposed to come to my house on 24th September, 2016. But he didn’t came inspite of giving firm appointment. I then filed my complaint in writing by e mail to Bose India. But nobody is even bothered to even acknowledge my complaint.
Surprised the world’s best music system company has such a lousy after sale service.
Disgusting !!!!
Hi
I just talked to a service rep about the problem concerning the remote control that died,I feel the quality of your product is of poor quality since it is two years old and I had to buy a new one I feel since I bought the system and your reputation i am less than satified with your product send this to the corporate office
I have a patented product that is in the marketing stage. We are looking to share the idea with whom it may concern. We would hate for you to miss out on this great idea. Please forward this and have someone reach out to me if they are interested in hearing what we have to offer. Thank you.
I am disgusted with Bose. Your phone service is terrible. You have to hold, forever to get a representative. I placed a order weeks, ago; not received My order # is T19945213. I have had numerous Bose products and after this, I am now, cautious to do business with you. I would hate to desire to purchase a new product and try for days to get assistance. I sincerely hope an executive will see this and try to use the phone system and experience what the general public is dealing with. ( Lets see if this this posted on this page).
I have a product idea that I wanted to share with Bose before I reach out to other major manufactures. I have respectively declined partnerships since I know it will sell. Please forward this letter to headquarters or to whom it may concern (product development or marketing team)
Diploma In Electronics And Telecommunication – ( 2016)
Please forward to corporate office.
Inquiring about a partnership with BOSE.
We have a prepaid debit card and offer a loyalty program for both customers and employees.
Tish Shade, SVP Business Development
I would love a chance to discuss or send you some information.
Thanks for your consideration.
I recently purchased a pair of BOSE sport ear phones back in 8/2015. I love the sound of BOSE, I love that they don’t fall out of my ear, and I love the light weight feeling. I had a problem the other day with my left ear bud falling apart. I am not sure if it is related to the sweat since I wear them frequently indoors and outdoors while I train for my Ironman triathlons. I bought a new pair today to give it another try. I am hoping at $130 - $140 per pair this wont happen again.
I also tried to leave an email form the website directly, but I could not. I kept getting an “error” when I went to send my problem.
Tampa Florida